# RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RXNT the right Medical Billing solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 Jessica Y PMHNPMental Health Care, Self-employedUsed the software for: More than 2 years. “I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too.“ December 2, 2025 JR Julie R PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in.“ May 12, 2026 JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 JH Julie H Family Resource Coordinator and Autism Referral NavigatorIndividual & Family Services, 51 - 200 employeesUsed the software for: 1-2 years. “Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect more of medical field than appropriate for alternative field users.“ May 31, 2024 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source SN Sam N. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### " RXNT better than " January 24, 2025 4.0 Very good integration between EJR and PM Pros Easy of use, flexibility in the program, and mental health focus Cons Some software instability and inconsistent onboarding protocol Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing RXNT Software Costing and Mental health focus Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) needed to upgrade the software, improve patient experience Review Source TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. AS AMY S. Intake coordinator Mental Health Care Used the software for: 6-12 months ### "The best office software yet!" January 19, 2026 5.0 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review Source JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source JS Jesse S. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Buyer Beware" October 10, 2024 1.0 It was absolutely awful. From the start it was clunky, pt feedback on the experience signing up was terrible. Customer Support was non-existent. I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working). I created multiple tickets. Their response was "we said we are looking into it". They promised me a functional program they DID NOT deliver. Worst of all they are still making me pay monthly! The contract says they will provide a functional program and they can't do that!!! I went the KAREO. A bit more expensive but worth it. I am sure they will respond to this (although they seem pretty clueless). They DID not deliver any promises in the contract PLAIN and SIMPLE. Pros They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy Cons Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own. Reason for choosing RXNT It seemed to be cheaper with the same APPARENT functions but turns out they could not deliver a product that worked Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Cheaper but turns out it was definitely not with all the hidden fees Review Source Response from RXNT October 23, 2024 Thank you for sharing your experience with our company and software. We sincerely apologize for the frustration you’ve faced and truly appreciate your feedback! We understand that the issues you’ve encountered—particularly with Telehealth and Customer Support—have significantly disrupted your experience. RXNT’s support staff strives to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer complaints. Our team is actively working on solutions to improve your experience with RXNT. Our goal is to ensure smooth operations, fully meet expectations, and go above and beyond fulfilling our contractual obligations for our clients. We have already been in direct contact with you on your issues and many have been resolved, however, if there’s anything else we can help you with, please reach out to support@rxnt.com or your given point of contact. Your satisfaction is incredibly important to us, and we’re committed to making this right! RXNT VR Verified Reviewer PMHNP Mental Health Care Used the software for: 2+ years ### "The best prescription platform " December 2, 2025 5.0 Overall I would not use another platform. I have used RXNT for close to 8 years and it is my favorite prescription platform. Pros RXNT is quite easy to use. You can alter the prescriptions to fit what you need which is not possible with other platforms I have used. I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too. Cons It can be hard to reach someone quickly if you need assistance. Typically when I have needed customer service it is because I need them while trying to send in a prescription for a patient but it can be hard to reach someone right then. Review Source LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source NB Nicholas B. Advanced Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Love the product" November 29, 2021 5.0 I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered. Pros It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use. Cons Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use. Reason for choosing RXNT The price was key for a small practice, as well as ease of use. RXNT promised me things, which I was skeptical of, but they delivered on all of their claims. I am very pleased with the customer service, the product, and the outcome. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) The customer experience at Kareo was tragic. Worst experience I have had in years. Being in the military I had some bad experience with customer experiences, however, Kareo made my experience like a horror movie. RXNT has been a blessing. Review Source CD Chris D. Owner Alternative Medicine Used the software for: Less than 6 months ### "Probably the best prescribing EHR there is" February 15, 2025 4.0 RXNT has the back end infrastructure to be a robust healthcare EHR solution. Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. Review Source MH Michelle H. RN Hospital & Health Care Used the software for: Less than 6 months ### "Ease of use" December 5, 2025 5.0 Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product Review Source JM John M. Physician Hospital & Health Care Used the software for: 1-2 years ### "Quite simply, the best prescribing platform available!" October 25, 2024 5.0 I was first introduced to RxNT about 20 years ago at the advent of electronic prescribing. In the 2 decades since, I have used perhaps 8 different prescribing platforms, usually as directed by the health system with which I worked or embedded in an EMR. I have consistently favored RxNT above all others. In fact, the past 2 companies I worked for adopted RxNT at my urging. And now as I have transitioned to and independent practice status, I have once again engaged RxNT as my prescribing program. I'm extremely satisfied, and feel like I've returned home! Pros From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits. Cons The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me. Review Source TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "RXNT easy to use " November 4, 2024 5.0 Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need Pros Easy to use and find medication I need to order Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again Review Source RS Robert S. Physician Assistant Medical Practice Used the software for: 1-2 years ### "RXNT review" October 29, 2024 5.0 Overall I've had a great experience with this site. Pros The website is convenient and easy to navigate Cons The token can sometimes limit usage when not handy. Review Source hM haydee M. Off Manager Medical Practice Used the software for: Less than 6 months ### "great service" September 3, 2024 5.0 100% GREAT. I called and a few minutes later. I received help Pros Their service and prompt attention always. Cons so far I like everything. service, Review Source KP Kerisha P. APRN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Psychiatric nurse practitioner" August 30, 2024 5.0 My overall experience was very good no issues Pros The platform was very easy to understand. Cons I have not seen any issues see as of yet. Review Source NA Nicole A. PMHNP Hospital & Health Care Used the software for: 6-12 months ### "rxnt review" July 10, 2024 5.0 Pros Ease of use and layout make it very clear on what you need to fill in and complete. Cons The cost of the program is quite high, especially for a new business owner. Review Source hM hinmoy M. Regional Medical Officer Government Relations Used the software for: 1-2 years ### "Great prescribing solution for worldwide use." July 5, 2024 5.0 Overall experience is positive. I would recommend this platform to a colleauge Pros It is easy to use this platform from countries such as China. Cons The patient demographics input is a bit clunky and sometimes erases information. The e-consent can be tricky, if you press the wrong button it deletes the patient. Review Source PR Paul R. DOCTOR Medical Practice Used the software for: 2+ years ### "Great e-Prescribing solution" June 17, 2024 4.0 Pros The most recent updates have created a smoother process for the prescriber. Cons Hard to update patient information as needed. Review Source TH Trevor H. PreP Navigator Health, Wellness and Fitness Used the software for: 1-2 years ### "HORRIBLE service and customer relations does not care" March 18, 2024 1.0 Horrible customer service that does not take ownership for their mistakes, if your practice is open on the weekends be prepared with backup plans as it frequently goes down over weekends with no support available until monday. Pros Relatively inexpensive for EMR, however you don't get fully functional product Cons Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sad to hear about their issues with our system and our customer service team. However, our support staff works hard to ensure that issues are addressed promptly and effectively. We are committed to resolving customer concerns, but we prefer that feedback be communicated directly. For any concerns related to the review above, please contact connect@rxnt.com, and we'll be happy to help! SB Sidney B. The doctor Medical Practice Used the software for: Less than 6 months ### "Future Market" October 2, 2016 4.0 I am an 80 year old physician with nearly 50 years of practice and a career that included having been an Assistant Prof of Medical Computer Science at Yale in 1970 - 1980 My mentor Shannon Brunjes MD, said to me in 1969 "When medical and IT people get together they will just want to automate the status quo." That prophesy has turned out to be more true that we imagined. RxNT suffers from that truth only in a few small ways that come with the scarce wiggle room of an application so central to medicine as prescription writing. RxNT does every thing - just about - possible to tame the chaos that has existed in prescription writing where the standards have so often been really messy in the status quo. Three cheers for that. On the other hand the status quo in medicine is changing. Name-it, blame-it, tame-it prescription pad medicine is giving way to choices doctors and patients are making for what we call Functional or Integrative medicine where prescriptions are more and more aimed at the individual and less at the disease. Such prescriptions are more likely to be compounded and may include fewer pharmaceuticals and favor other strategies that will be much more effective in favoring Nature's buoyant impulse toward healing.They, therefore, belong right up there with drugs in the documents that doctors use to communicate with doctors. (see Cons below) Pros Once I got the hang of it - thanks to Morgan Deitz - i find the program so much better than what I have had for prescribing that its incomparable. Cons Doctors who belong to my Functional or Integrative tribe will, when using RxNT find themselves frequently visiting the Utilities /Medication Management feature very often to build up their own list of prescriptions that are both different by more tailored than RxNT's "behind the counter" selections. Your marketing will benefit from feedback from the data showing that kind of use and your staff will need to find ways to get access to those selections without sending them out behind the Utilities wood pile to an interface that should be easier to use especially when it comes to generating sigs that can be more easily re-used for, say, compounded HRT mixtures of E2, E3, DHEA, Pregnenolone, Progesterone and Testosterone. This can be done without scaring conventional doctors but it will take some finesse on the part of your design team to protect conventional eyes averted from nutrients and nutriceutcals. On another point the notion that prescription drugs are real medicine and the other stuff is questionable at best or the devil's work at worst will be fading in the coming generation of doctors who will welcome the idea that every thing in the patient's plan deserves the title of "prescription" so. The special status of prescription drugs is understandable when it comes to controlled substances. It should be understood as "special" with respect to many other pharmaceuticals because they are dangerous. Natural substances are often much stronger in the sense of promoting healing and should have a status on your website (some day) that is consistent with that reality. The fact that your checklist does not include Functional Medicine or Integrative Medicine or Functional/Integrative Medicine for "Industry" (which is weird as a header for what is mostly a list of specialties) should be corrected. There are lots of us out here and more coming. At the very least it would be a good marketing tool to know about what we do. Review Source jM jorge M. Medical director Medical Practice Used the software for: 2+ years ### "Developed by health insurances...." October 5, 2023 1.0 worse. So bad that I want to change company. The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their customers (assuming that health providers are their customers and not insurances), has to be added the cost of a transition and the integrity of data. If a healthcare provider offers their service with a similar performance Rxnt gives, licences would be suspended. Pros Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good. Cons Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation. Review Source RS Robin S. Owner Financial Services Used the software for: Less than 6 months ### "Why did I wait so long" February 17, 2017 5.0 I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day. Pros There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family. Cons The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.