--- title: "RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RXNT the right Mental Health EHR solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/110018/rxnt/reviews/" page_type: "reviews" language: "en" --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 PR Paul R Chief Optometric OfficerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer.“ July 17, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 JR Julie R PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in.“ May 12, 2026 GG Greg G OptometristHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT works seamlessly with my EHR to find and prescribe medications, and to find the pharmacies my patients want to go to.“ September 2, 2024 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source JF Jane F. psychiatrist Medical Practice Used the software for: 2+ years ### "Works great, until there's a problem that requires customer service." April 13, 2026 2.0 Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. Pros I have used it for many years without a problem. The program is very straight forward and intuitive. Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. Review Source Response from RXNT April 15, 2026 Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! AS AMY S. Intake coordinator Mental Health Care Used the software for: 6-12 months ### "The best office software yet!" January 19, 2026 5.0 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review Source LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source JH John H. Hospice Physician Hospital & Health Care Used the software for: 1-2 years ### "Great product...as long as you don't need to use the Live ID 2-Factor Authentication" October 7, 2025 4.0 Mostly happy. I use RXNT daily and rarely have problems. The issues I have had are usually when we do not "profile" patients in our E3 platform properly. I cannot stress enough how lousy the "Live ID" 2-FA is for controlled substances from a mobile device. It is not "live, " and often does not work. Pros Easy to register and manage new patients. Usually interfaces well with E3 Pro/Enclara that we use for home hospice patients. Cons The 2 factor authentication for the mobile platform. Live ID does not work well. Customer service does not seem to get the message, no matter how bluntly it is delivered. Review Source Response from RXNT October 10, 2025 Hi John, thank you so much for your review. We’re happy to hear that you’re (mostly) enjoying RXNT! Your feedback on our "Live ID" Two-Factor Authentication is extremely appreciated. We hear you, and we’d love to know more about how it could be improved. If you have a few minutes, we’d love if you could provide more detail by filling out a quick form here: https://forms.gle/85LtjbcwQDwLAXLH8 MK Michelle K. business owner/biller Medical Practice Used the software for: 2+ years ### "Krogstad Review" November 2, 2021 4.0 I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated Pros The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that Cons 1\. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing RXNT We recommend RXNT to many of our provider offices looking for billing and EHR software. We prefer RXNT because the price and ease of use is optimal as well as very intuitive to use for providers. Review Source EF ELyse F. Executive Director Hospital & Health Care Used the software for: 1-2 years ### " Executive Director RN. " January 30, 2025 4.0 My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed. Pros It is simple to use and access. I enjoy the prefill for medications and the ease of script writing. Cons It can be very confusing if you do not have information entered clearly and correctly for your patient Review Source MH Michelle H. RN Hospital & Health Care Used the software for: Less than 6 months ### "Ease of use" December 5, 2025 5.0 Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product Review Source CF Crystal F. Billing Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Pleasant Experience with RXNT " January 16, 2025 5.0 I've had a great experience with RXNT. If I have a question I can search through topics or I can chat. Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. Cons I think the set up should be more streamlined and easier to complete. Alternatives considered [Cario](https://www.capterra.com/p/191165/Cario/) Reason for choosing RXNT RXNT was more cost-effective than Cario. Review Source JM John M. Physician Hospital & Health Care Used the software for: 1-2 years ### "Quite simply, the best prescribing platform available!" October 25, 2024 5.0 I was first introduced to RxNT about 20 years ago at the advent of electronic prescribing. In the 2 decades since, I have used perhaps 8 different prescribing platforms, usually as directed by the health system with which I worked or embedded in an EMR. I have consistently favored RxNT above all others. In fact, the past 2 companies I worked for adopted RxNT at my urging. And now as I have transitioned to and independent practice status, I have once again engaged RxNT as my prescribing program. I'm extremely satisfied, and feel like I've returned home! Pros From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits. Cons The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me. Review Source YM Yuhura M. Director of Clinical Services Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Experience with RXNT" October 11, 2024 5.0 My experience has been great. I enjoy the fact that there is always someone available in the rare event that I require assistance with anything. Pros Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics. Cons I really like everything about RXNT. I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program. Review Source GZ Gene Z. Physician Medical Practice Used the software for: 2+ years ### "Cheap, but functional " July 24, 2024 3.0 Pros Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team Cons Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info Reason for choosing RXNT It was an emergency after being hacked, we needed something “instantaneous”. The implementation of RXNT was available at the shortest time Review Source Response from RXNT August 14, 2024 Hey Gene, we're sorry to hear that you're having trouble with outages, templates, and autosaving. I'm sure that's been frustrating, but we're here to help! Please reach out to connect@rxnt.com with more details on your current issues or if there's anything else we can help you with. KF Kristin F. Optometrist Medical Practice Used the software for: 2+ years ### "Easy to use" November 5, 2021 4.0 I have had a great experience, I love how easy it is to use and they are constantly improving. Pros I like how easy this program is to use. My favorite feature is integration with my current EMR program. It makes entering and verifying current medications very streamlined. Cons Sometimes I wish it was easier to see if there are new meds for a patient, similar to when medications are discontinued. Reason for choosing RXNT It integrates with my EMR Review Source MS MARTHA S. physician Medical Practice Used the software for: 2+ years ### "Great prescribing program" March 29, 2024 5.0 RXNT's prescribing program makes it easy and quick to prescribe accurately while easily maintaining complete, accurate records. I use it for all my prescribing, and I would not want to change. Pros The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records. Cons A few times I have noticed things that the program seemingly could not do - and then when I have checked with RXNT Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me. Review Source MV MARISOL V. Medical Assistant Medical Practice Used the software for: 2+ years ### "Best EMR for your money" February 22, 2024 4.0 My overall experience has been very positive. Customer service is outstanding. Pros I like the ease of use, and ease of training new employees to use. Cons Sometimes the systems is a little slow which causes delays in patient management. Reason for choosing RXNT RxNT was chosen because of the overall ease of use and ease of learning how to navigate the product when Medical Practices had to switch to Electronic Patient Charting. Review Source JB Jennifer B. Physician Medical Practice Used the software for: Less than 6 months ### "Useful but needs a lot of improvement in support and ease of use. " November 19, 2021 3.0 Being cloud based helped ease of use but having system freezing and crashing multiple times throughout the day and night, and lack of adequate and immediate support makes me think if I should stay. Pros I liked the billing system, customizable templates and e-prescribing. Cons Inadequate support staff to train you, even the supposed online chat support do not respond right away even though your #1 in queue, and requests can remain pending for hours to days. Reason for choosing RXNT Billing options, cost, and was told that support is easily available, not the case though. Review Source TS Tim S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "AVOID this EMR" June 25, 2024 1.0 Overall experiences zero out of 10 please do not make the mistake by signing up with this organization Pros There is actually nothing that our practice went through with RXNT that was a positive Cons Patient migration, encounter formation, sending prescriptions, customer service Review Source Response from RXNT July 2, 2024 Hi Tim, we're sorry to hear that you had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have procedures in place surrounding setup, migration, points of contact, etc. Setup and migration are a collaborative process, and they require an active role to ensure our customizable software will meet the required needs of your business. Unclear or ineffective designation of responsibility by the client for system setup and transition from another software will result in setup delays. We can assure you that our training and support staff work very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and professionally. Multiple members of our team have already been in contact, but please reach out to connect@rxnt.com if there's anything else we can help with! LB Lori B. Owner, Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Too many clicks and glitches" July 29, 2023 3.0 I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients. Pros It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on Cons You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was even worse. Review Source HA Huma A. MD Hospital & Health Care Used the software for: 1-2 years ### "Love the whole package" November 24, 2023 5.0 Great! Customer support has been there to sort out any issues that arise. Pros The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only Cons Inability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim. Reason for choosing RXNT Ability to grow as my practice needs grew, RXNT made financial sense in this growth as well. Review Source KE Kenneth E. MD Medical Practice Used the software for: 2+ years ### "Long-time user, getting more and more frustrated. " November 22, 2021 2.0 Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons. Pros It was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths. Cons They need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.