--- title: "RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RXNT the right Mental Health solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/110018/rxnt/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 PR Paul R Chief Optometric OfficerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer.“ July 17, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 JR Julie R PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in.“ May 12, 2026 JY Jessica Y PMHNPMental Health Care, Self-employedUsed the software for: More than 2 years. “I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too.“ June 23, 2026 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source JH John H. Hospice Physician Hospital & Health Care Used the software for: 1-2 years ### "Great product...as long as you don't need to use the Live ID 2-Factor Authentication" October 7, 2025 4.0 Mostly happy. I use RXNT daily and rarely have problems. The issues I have had are usually when we do not "profile" patients in our E3 platform properly. I cannot stress enough how lousy the "Live ID" 2-FA is for controlled substances from a mobile device. It is not "live, " and often does not work. Pros Easy to register and manage new patients. Usually interfaces well with E3 Pro/Enclara that we use for home hospice patients. Cons The 2 factor authentication for the mobile platform. Live ID does not work well. Customer service does not seem to get the message, no matter how bluntly it is delivered. Review Source Response from RXNT October 10, 2025 Hi John, thank you so much for your review. We’re happy to hear that you’re (mostly) enjoying RXNT! Your feedback on our "Live ID" Two-Factor Authentication is extremely appreciated. We hear you, and we’d love to know more about how it could be improved. If you have a few minutes, we’d love if you could provide more detail by filling out a quick form here: https://forms.gle/85LtjbcwQDwLAXLH8 TF Theresa F. Credentialing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hooray for RXNT" September 8, 2025 4.0 I've had positive experience so far. It's a user-friendly system that offers a robust atmosphere. I look forward to a deeper experience. Pros I like the ease of scheduling and patient follow up. The reports are easy to run, and we will be learning new ones once the other modules are purchased. Cons I don't have cons yet. We are going to be purchasing more modules in the very near future and my input of any cons may appear. Review Source KC Keisha C. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "RXNT is the best!" September 19, 2025 5.0 It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications. It is more cost effective for my organization. Pros It's user friendly and the accessibility is awesome. I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. I feel this platform is most secure and permits the privacy of handling patient sensitive documents. Cons I didn't find the functionality to be as easy and user friendly prior to the upgrades. It wasn't as seamless to navigate the patient management portal. Review Source AG Anna G. Owner Mental Health Care Used the software for: Less than 6 months ### "Inaccurate and deceptive " March 17, 2023 1.0 Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome. Pros None, I have never been able to get full access or develop the system Cons There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing RXNT The representative showed a fully functioning system with customization. The price was reasonable and product was shown to be an all-inclusive software. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) It does not have the scheduling and patient portal components that I need. Review Source BL Ben L. Nurse practitioner Hospital & Health Care Used the software for: 6-12 months ### "Good product" September 5, 2025 4.0 Very good. Easy to use. Only issue was for a period of things the verification by camera would freeze and not process. Appears fixed now. Pros Ease of use. It's straightforward and you don't have necessary steps. Also seems complete and up to date. Cons Lack of options on the mobile version. There are certain things that guy can't do on the mobile version that only the desktop works. Review Source EF ELyse F. Executive Director Hospital & Health Care Used the software for: 1-2 years ### " Executive Director RN. " January 30, 2025 4.0 My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed. Pros It is simple to use and access. I enjoy the prefill for medications and the ease of script writing. Cons It can be very confusing if you do not have information entered clearly and correctly for your patient Review Source PW Portia W. clinical manager Medical Practice Used the software for: 1-2 years ### "RXNT review " January 10, 2025 5.0 all positive. Really like using the app. it is very easy to use. Pros easy to use. I like that the meds pull over from the emar directly into rxnt Cons times out if staff does not use within a certain time frame Review Source JR Jennifer R. Nurse practitioner Medical Practice Used the software for: Less than 6 months ### "RXNT review" February 10, 2025 4.0 First time user. I like it. Format friendly. Pros The ease of submitting an order. The ease of navigation of adding orders. Cons Difficulty of adding a pharmacy but figured it out. Review Source TH Trevor H. PreP Navigator Health, Wellness and Fitness Used the software for: 1-2 years ### "HORRIBLE service and customer relations does not care" March 18, 2024 1.0 Horrible customer service that does not take ownership for their mistakes, if your practice is open on the weekends be prepared with backup plans as it frequently goes down over weekends with no support available until monday. Pros Relatively inexpensive for EMR, however you don't get fully functional product Cons Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sad to hear about their issues with our system and our customer service team. However, our support staff works hard to ensure that issues are addressed promptly and effectively. We are committed to resolving customer concerns, but we prefer that feedback be communicated directly. For any concerns related to the review above, please contact connect@rxnt.com, and we'll be happy to help! TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "RXNT easy to use " November 4, 2024 5.0 Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need Pros Easy to use and find medication I need to order Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again Review Source KF Kristin F. Optometrist Medical Practice Used the software for: 2+ years ### "Easy to use" November 5, 2021 4.0 I have had a great experience, I love how easy it is to use and they are constantly improving. Pros I like how easy this program is to use. My favorite feature is integration with my current EMR program. It makes entering and verifying current medications very streamlined. Cons Sometimes I wish it was easier to see if there are new meds for a patient, similar to when medications are discontinued. Reason for choosing RXNT It integrates with my EMR Review Source RS Robin S. Owner Financial Services Used the software for: Less than 6 months ### "Why did I wait so long" February 17, 2017 5.0 I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day. Pros There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family. Cons The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business. Review Source JC John C. Nurse practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "RXNT is an amazing EHR/EMR and e-script software!" October 23, 2023 5.0 Overall, RXNT has been great and I don’t plan on switching to any other software. Pros The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token Cons I don’t feel RXNT is missing any features that I needed. Reason for choosing RXNT Pricing and ease of use Review Source IR Ira R. Attending Physician Medical Practice Used the software for: Less than 6 months ### "Ok if you only want to E-prescribe. Otherwise don't waste your time." April 21, 2022 2.0 STAY AWAY unless all you need is eprescribe. Pros ERX works easy and can use your phone to eprescribe. but it stops there. Nothing else worth using. I have tried for 3 months and my staff simply won't use the software. They feel billing is problematic with several issues among them being inaccurate insurance selection. Cons Could not get my software data (patient demographics, insurance listing, etc) imported accurately. The support team that "trains your staff and sets up your company" simply are not knowledgable enough and the support line does not take the time to listen and respond to issues raised. They either bot response immediately or don't answer the question accurately. Reason for choosing RXNT Product promises everything but only really performs well with eprescribe. I was looking for a unified system. Review Source TS Tim S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "AVOID this EMR" June 25, 2024 1.0 Overall experiences zero out of 10 please do not make the mistake by signing up with this organization Pros There is actually nothing that our practice went through with RXNT that was a positive Cons Patient migration, encounter formation, sending prescriptions, customer service Review Source Response from RXNT July 2, 2024 Hi Tim, we're sorry to hear that you had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have procedures in place surrounding setup, migration, points of contact, etc. Setup and migration are a collaborative process, and they require an active role to ensure our customizable software will meet the required needs of your business. Unclear or ineffective designation of responsibility by the client for system setup and transition from another software will result in setup delays. We can assure you that our training and support staff work very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and professionally. Multiple members of our team have already been in contact, but please reach out to connect@rxnt.com if there's anything else we can help with! LB Lori B. Owner, Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Too many clicks and glitches" July 29, 2023 3.0 I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients. Pros It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on Cons You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was even worse. Review Source HA Huma A. MD Hospital & Health Care Used the software for: 1-2 years ### "Love the whole package" November 24, 2023 5.0 Great! Customer support has been there to sort out any issues that arise. Pros The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only Cons Inability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim. Reason for choosing RXNT Ability to grow as my practice needs grew, RXNT made financial sense in this growth as well. Review Source KE Kenneth E. MD Medical Practice Used the software for: 2+ years ### "Long-time user, getting more and more frustrated. " November 22, 2021 2.0 Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons. Pros It was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths. Cons They need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.