# RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RXNT the right Mental Health EHR solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined workflow and navigation 87% positive reviews out of 135 Most reviewers find ease of use important, highlighting efficient navigation, helpful templates, and smooth multi-device access. Unresponsive customer assistance 42% negative reviews out of 104 Some reviewers feel customer support is difficult to reach, slow to resolve issues, and often unhelpful. Jane F. psychiatrist, 1 employee. "Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. " Intuitive and accessible design 93% positive reviews out of 45 Most reviewers describe the user interface as straightforward, visually clear, and easy to navigate daily. Frequent glitches and instability 68% negative reviews out of 78 Some reviewers describe bugs and issues causing workflow interruptions, data loss, and unreliable system performance. Julie R. Physician, 2 - 10 employees. "Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in." Quick onboarding and training 82% positive reviews out of 39 Most reviewers indicate training and learning curve is minimal, allowing fast adoption and easy staff instruction. Bette L. Office manager, 2 - 10 employees. "I was able to understand the program in a few days of training. If I do ever experience a problem or have any questions, I am reached out to within 24 hours and taken care of." Slow and laggy system response 79% negative reviews out of 34 Most reviewers report performance and speed problems, including slow loading, frequent freezes, and workflow delays. Lauren T. Med director, 51 - 200 employees. "Poor to mediocre at best due to the delays in functionality." ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source VR Verified Reviewer PMHNP Mental Health Care Used the software for: 2+ years ### "Benefits outweigh the cons" June 23, 2026 4.0 Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. Review Source JF Jane F. psychiatrist Medical Practice Used the software for: 2+ years ### "Works great, until there's a problem that requires customer service." April 13, 2026 2.0 Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. Pros I have used it for many years without a problem. The program is very straight forward and intuitive. Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. Review Source Response from RXNT April 15, 2026 Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. AS AMY S. Intake coordinator Mental Health Care Used the software for: 6-12 months ### "The best office software yet!" January 19, 2026 5.0 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review Source KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source JS Jesse S. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Buyer Beware" October 10, 2024 1.0 It was absolutely awful. From the start it was clunky, pt feedback on the experience signing up was terrible. Customer Support was non-existent. I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working). I created multiple tickets. Their response was "we said we are looking into it". They promised me a functional program they DID NOT deliver. Worst of all they are still making me pay monthly! The contract says they will provide a functional program and they can't do that!!! I went the KAREO. A bit more expensive but worth it. I am sure they will respond to this (although they seem pretty clueless). They DID not deliver any promises in the contract PLAIN and SIMPLE. Pros They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy Cons Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own. Reason for choosing RXNT It seemed to be cheaper with the same APPARENT functions but turns out they could not deliver a product that worked Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Cheaper but turns out it was definitely not with all the hidden fees Review Source Response from RXNT October 23, 2024 Thank you for sharing your experience with our company and software. We sincerely apologize for the frustration you’ve faced and truly appreciate your feedback! We understand that the issues you’ve encountered—particularly with Telehealth and Customer Support—have significantly disrupted your experience. RXNT’s support staff strives to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer complaints. Our team is actively working on solutions to improve your experience with RXNT. Our goal is to ensure smooth operations, fully meet expectations, and go above and beyond fulfilling our contractual obligations for our clients. We have already been in direct contact with you on your issues and many have been resolved, however, if there’s anything else we can help you with, please reach out to support@rxnt.com or your given point of contact. Your satisfaction is incredibly important to us, and we’re committed to making this right! RXNT CD Chris D. Owner Alternative Medicine Used the software for: Less than 6 months ### "Probably the best prescribing EHR there is" February 15, 2025 4.0 RXNT has the back end infrastructure to be a robust healthcare EHR solution. Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. Review Source KG Kimberly G. RN case manager Hospital & Health Care Used the software for: 6-12 months ### "Hospice RN " February 4, 2025 5.0 Fast and efficient, easy to use and site does not crash. Pros Patient profile is clear, direct to the point. Cons I do not see any cons or negatives about the program. Review Source TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "RXNT easy to use " November 4, 2024 5.0 Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need Pros Easy to use and find medication I need to order Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again Review Source RS Robert S. Physician Assistant Medical Practice Used the software for: 1-2 years ### "RXNT review" October 29, 2024 5.0 Overall I've had a great experience with this site. Pros The website is convenient and easy to navigate Cons The token can sometimes limit usage when not handy. Review Source LL Leslie L. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasure to use" September 18, 2024 5.0 I use it all the time and it is a pleasure Pros Easy to work with and log onto for seeing patients Cons nothing bad about RXNT so no complaints when using Review Source KP Kerisha P. APRN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Psychiatric nurse practitioner" August 30, 2024 5.0 My overall experience was very good no issues Pros The platform was very easy to understand. Cons I have not seen any issues see as of yet. Review Source KL Kenneth L. PMHNP Mental Health Care Used the software for: 1-2 years ### "Great Software" August 2, 2024 5.0 It has been great except for 1-2 occasions when it went down and was unusable for a few hours Pros The ability to see when a prescription was sent and delivered successfully. Cons The only Con would be when it goes down it stayed down for a few hours. Review Source CD Chris D. Executive Director Medical Practice Used the software for: 1-2 years ### "Worst Company" January 6, 2024 1.0 We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. Pros Nothing, the system is always not working Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! MP Marthel P. Medical Director Medical Practice Used the software for: 2+ years ### "Not Recommended." August 13, 2020 3.0 Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. Pros RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. Review Source NA Nicole A. PMHNP Hospital & Health Care Used the software for: 6-12 months ### "rxnt review" July 10, 2024 5.0 Pros Ease of use and layout make it very clear on what you need to fill in and complete. Cons The cost of the program is quite high, especially for a new business owner. Review Source BB Brian B. Owner/provider Hospital & Health Care Used the software for: 2+ years ### "Poor customer service" April 26, 2023 2.0 They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly. Pros Cloud based EHR with easy access. Multi site option. Cons Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice. Reason for choosing RXNT Sounded good in theory but poor application. It gets a lot pricer as you practice grows and functionally worse. Review Source JB Jennifer B. Physician Medical Practice Used the software for: Less than 6 months ### "Useful but needs a lot of improvement in support and ease of use. " November 19, 2021 3.0 Being cloud based helped ease of use but having system freezing and crashing multiple times throughout the day and night, and lack of adequate and immediate support makes me think if I should stay. Pros I liked the billing system, customizable templates and e-prescribing. Cons Inadequate support staff to train you, even the supposed online chat support do not respond right away even though your #1 in queue, and requests can remain pending for hours to days. Reason for choosing RXNT Billing options, cost, and was told that support is easily available, not the case though. Review Source YS Yael S. PA-C Mental Health Care Used the software for: 2+ years ### "Overall good product" November 30, 2021 4.0 Generally smooth to utilize as noted above. Pros On a day to day basis, the EHR, scheduling and e-prescribing functions work well. Cons A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down. Review Source VR Verified Reviewer LCSW/Therapist Hospital & Health Care Used the software for: 1-2 years ### "Ehr" December 1, 2021 3.0 There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians. Pros Somewhat easy to use; takes time to understand what each screen means and the process for each task. Cons Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this. 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