# Page 2 | RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RXNT the right Electronic Medical Records solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 2 - Reviews of RXNT ## Showing most helpful reviews Showing 26-50 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jane F. psychiatrist Medical Practice Used the software for: 2+ years ### "Works great, until there's a problem that requires customer service." April 13, 2026 2.0 Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. Pros I have used it for many years without a problem. The program is very straight forward and intuitive. Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. Review Source Response from RXNT April 15, 2026 Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! GH Gretchen H. Nurse practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "new to program" January 5, 2026 5.0 just beginning but training with \[sensitive content hidden\] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Reason for choosing RXNT pricing. The others were outpriced for a start up business, there were many others that I have used in the past as well Review Source MR Maria R. director Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst EHR in tne market" April 27, 2026 1.0 Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing RXNT price, thats it they look really attached but buyer beware Review Source Response from RXNT May 4, 2026 We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. Marino M. Psychiatrist Mental Health Care Used the software for: 2+ years ### "THEY PUT PATIENTS AT RISK" May 11, 2026 1.0 They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. Review Source Response from RXNT May 13, 2026 Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. BM Brandon M. Medical Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "One Great EMR! " October 10, 2025 4.0 My overall experience with has been positive and convenient. It’s one of the best EHR/EMR’s that we have used! Lightyears ahead in the ease of access! Pros I like the ease of the user interface. Charting and patient scheduling is a breeze. Our clinic runs smoothly thanks to . Cons There’s not much to dislike. It’s simple, user friendly, and convenient. Our patient flow stays consistent. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The cost of the EMR and the user interface was not so easy. Too many clicks and not user friendly. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source MH Michella H. CNM Health, Wellness and Fitness Used the software for: Less than 6 months ### "On a positive track" September 10, 2025 3.0 Positive for the most part. As I’ve been exploring the system, I’m seeing a lot of great things to use. Pros The customer support is great. For the most part, prescribing is easy. I really do love the controlled substance process. It appears that security is fine. I’m still working through the templates. Cons The new AI component. Realizing that it is a new part of the charting, it still needs to be more intuitive. It picks us and uses irrelevant information (especially what the patient says) part. Consistency is also not quite there. It’s like multiple people are collating the information obtained. I’m hoping it will get better as time passes. Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Made by the office manager. I had zero input in the change. Review Source Response from RXNT September 11, 2025 Hi Michella, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it intuitive and easy to use! Additionally, we’re thrilled to hear that you’re utilizing our new AI tools. It will certainly improve over time, and your feedback here will prove invaluable as we continue to refine and enhance the functionality. Should you have any other questions or thoughts on either topic, please feel free to contact us at connect@rxnt.com. JH John H. Hospice Physician Hospital & Health Care Used the software for: 1-2 years ### "Great product...as long as you don't need to use the Live ID 2-Factor Authentication" October 7, 2025 4.0 Mostly happy. I use daily and rarely have problems. The issues I have had are usually when we do not "profile" patients in our E3 platform properly. I cannot stress enough how lousy the "Live ID" 2-FA is for controlled substances from a mobile device. It is not "live, " and often does not work. Pros Easy to register and manage new patients. Usually interfaces well with E3 Pro/Enclara that we use for home hospice patients. Cons The 2 factor authentication for the mobile platform. Live ID does not work well. Customer service does not seem to get the message, no matter how bluntly it is delivered. Review Source Response from RXNT October 10, 2025 Hi John, thank you so much for your review. We’re happy to hear that you’re (mostly) enjoying RXNT! Your feedback on our "Live ID" Two-Factor Authentication is extremely appreciated. We hear you, and we’d love to know more about how it could be improved. If you have a few minutes, we’d love if you could provide more detail by filling out a quick form here: https://forms.gle/85LtjbcwQDwLAXLH8 TF Theresa F. Credentialing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hooray for RXNT" September 8, 2025 4.0 I've had positive experience so far. It's a user-friendly system that offers a robust atmosphere. I look forward to a deeper experience. Pros I like the ease of scheduling and patient follow up. The reports are easy to run, and we will be learning new ones once the other modules are purchased. Cons I don't have cons yet. We are going to be purchasing more modules in the very near future and my input of any cons may appear. Review Source MV Marta V. Office Manager Mental Health Care Used the software for: 2+ years ### "Pricing is mislabeled as Monthly. In reality you have to sign up for 1 year" March 11, 2025 3.0 Was very good until we need to terminate contract Pros Pricing is misleading. It is not really a monthly payment as they advertise. However, if you can prepare for termination 2-3 months before renewal of YEARLY contract, the system is very easy to use Cons Pricing is misleading. When we tried to terminate our contract with 3.5 months in advance, we were told we had to finish paying for the entire year until it was time to renew contract Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing RXNT Pricing - thought it was a monthly product, but you are stuck paying for a year even if you only need it for a few months. Features were what we needed Review Source Response from RXNT March 12, 2025 Hi Marta, thank you so much for sharing your feedback. We’re happy to hear that RXNT’s EHR software met your needs during the contract period, and that your organization found it intuitive and easy to use! As outlined within both the enrollment process and our terms of service, all contracts are an annual commitment with an option for monthly or annual billing. If you have any additional questions or concerns related to the review above, please contact connect@rxnt.com. Thank you! JW Jaymie W. Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Program" September 29, 2025 5.0 Very helpful staff, always there to go thru any issue with you and show you how to get through it. They explain it in easy terms. Pros The ease of the billing program. Everything flows very easily, from the coding to the cost of each item. Cons That you have to enter the insurance information seperately every time you enter a new patient. Explaination: If it is a child you have to enter the parent in before you can enter the child, even if the parent is not a client. Don't have any suggestions as to how to streamline it. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing RXNT Ease of billing, the customer support and the training. Switched from [Optima](https://www.capterra.com/p/10020194/Net-Health-Therapy-for-Skilled-Nursing-and-Senior-Living/) No customer support!!!! Could never reach anyone with questions and the program was very lax, coding, very manual in all parts of the program. Very time consuming with billing. Waiting to see if claim was excepted was nonexistent. Review Source KC Keisha C. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "RXNT is the best!" September 19, 2025 5.0 It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications. It is more cost effective for my organization. Pros It's user friendly and the accessibility is awesome. I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. I feel this platform is most secure and permits the privacy of handling patient sensitive documents. Cons I didn't find the functionality to be as easy and user friendly prior to the upgrades. It wasn't as seamless to navigate the patient management portal. Review Source RH Rachel H. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT for prescribing" September 8, 2025 5.0 Excellent! Easy to enter patient prescriptions, track prescriptions, refill prescriptions, and even cancel a prescription if needed. Pros is safe and secure, yet still easy to use after setup. Prescribing for patients is quick and efficient. Cons The initial setup takes a few minutes, but it is so worth it in the long run. Having a safe and secure prescribing program that is compliant is essential. Review Source PD Peter D. physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Abysmally Inadequate Support Staff For New Authentication Process" December 16, 2024 3.0 There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. It strikes me as irresponsible if a business can be called irresponsible. And they are I the health care business. Pros When it is up and running it is comparatively easy to use. Cons 100's or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help. The support staff is lovely but the process is a nightmare. Review Source Response from RXNT December 30, 2024 Thank you for the feedback! We’re sorry to hear that you’re having a less-than-stellar experience with the new processes and our support staff. This transition reflects our firm commitment to implementing the most effective and recommended security protocols. Our goal is to provide tools and resources that optimize workflows and enhance security for our users and their patients. This new process is designed to be completed by practices independently, with support from RXNT available if needed. We understand that new protocols can be challenging, and we worked hard to provide ample notice. Beginning with an email on September 18th, we sent 13 subsequent emails, text messages, and in-product notifications, and hosted webinars to ensure awareness and preparedness. We can assure you that our support staff is working hard to ensure that issues are addressed promptly and effectively in the order they are received. Please reach out to idpsupport@rxnt.com, and we’ll be happy to help! BS Britany S. Owner, APRN Medical Practice Used the software for: 1-2 years ### "Paying for RXNT is Paying for a Software that Doesn't Work and Paying to Add Unnecessary Stress to Your Life " December 5, 2024 1.0 Stressful and terrible on all fronts. Would not recommend to anyone. Pros The only good thing about is that it is cheaper than other options, but you get what you pay for because it is absolutely terrible. Cons Doesn't work for patients. Patients are more often than not not able to register for their portal or fill out paperwork. Software has lots of "bugs" that none of the employees never know how to fix. The billing software does not work. I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me. Save yourself time and stress and don't use . Choose another software even if it is more expensive. I am in the process of switching now and wish I would have never started with this company in the first place. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing RXNT I chose it because it was one of the cheapest options and I though it would be better suited for my practice Review Source Response from RXNT December 17, 2024 Hi Britany, we're sorry to hear that you and your patients have had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have comprehensive procedures in place surrounding setup, software updates, etc. Setup and migration are a collaborative process, and they require an active role and some manual work to ensure our software meets the needs of your business. Patient registrations are also something handled by the practice from within our EHR or Scheduling products. It looks like a vast majority of your support tickets have been addressed fully and successfully, and we can assure you that our support staff works very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. Our team has already been in contact with you, but for any additional concerns related to the review above please contact connect@rxnt.com! KB Kevin B. Optometrist Medical Practice Used the software for: 6-12 months ### "1 year into RXNT" November 12, 2025 5.0 Very pleased with . Would highly recommend this product. We have another electronic software in my other practice and RXNT is far superior. Pros Integrates into our EHR so very easy and efficient to utilize during busy workflow and populates fast. Cons Some medications can be difficult to search up and find. Formulary information is not always accurate. Review Source SC Shahzad C. CEO, Founder, and Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "good thus far" September 17, 2025 5.0 overall good so far it is meeting my requirements/demands. Would be nice to see the enhancements I requested to be approved Pros simple and efficient. was using advancemd prior to this and even though I was paying double, it was very cumbersome. very happy with the switch to Cons lots of bugs. there are errors that are coming up as I delve into further and further. however so far RXNT is attempting to fix them and I am hopeful Switched from [NueMD](https://www.capterra.com/p/72470/NueMD/) please see my review, advancedmd was too "clunky." I was literally paying more so have a slower system Review Source TO Tim O. Chemical Dependency Counselor Mental Health Care Used the software for: Less than 6 months ### "Works the Way You Do." September 16, 2025 4.0 So far, it has been relatively intuitive and easy to navigate. It feels very searchable. The layout is simple, open, and easy to interface with. Pros Patient records are easily accessible. Allows for personal customization to facilitate my personal workflow rather than requiring me to work according to a fixed workflow. Cons No cons at this point. Just started using it. I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side. Just a personal preference, but not really a negative. One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down. I will look into ways to get them removed as some point. Review Source EF ELyse F. Executive Director Hospital & Health Care Used the software for: 1-2 years ### " Executive Director RN. " January 30, 2025 4.0 My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed. Pros It is simple to use and access. I enjoy the prefill for medications and the ease of script writing. Cons It can be very confusing if you do not have information entered clearly and correctly for your patient Review Source BL Ben L. Nurse practitioner Hospital & Health Care Used the software for: 6-12 months ### "Good product" September 5, 2025 4.0 Very good. Easy to use. Only issue was for a period of things the verification by camera would freeze and not process. Appears fixed now. Pros Ease of use. It's straightforward and you don't have necessary steps. Also seems complete and up to date. Cons Lack of options on the mobile version. There are certain things that guy can't do on the mobile version that only the desktop works. Review Source JB Joe B. Optometrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gets the job done!" September 2, 2025 4.0 Good, attentive customer service. Always replied within a day, which is outstanding compared to insurance companies I've been calling lately. Pros Easy prescribing. Integrates with our EHR and remembers the patient's demographic information and preferred pharmacy. Cons Not necessarily cheap for a small office. We had to jump through some hoops to perform a change of ownership of the practice without buying additional subscriptions. Review Source PW Portia W. clinical manager Medical Practice Used the software for: 1-2 years ### "RXNT review " January 10, 2025 5.0 all positive. Really like using the app. it is very easy to use. Pros easy to use. I like that the meds pull over from the emar directly into Cons times out if staff does not use within a certain time frame Review Source CF Crystal F. Billing Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Pleasant Experience with RXNT " January 16, 2025 5.0 I've had a great experience with . If I have a question I can search through topics or I can chat. Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. Cons I think the set up should be more streamlined and easier to complete. Alternatives considered [Cario](https://www.capterra.com/p/191165/Cario/) Reason for choosing RXNT was more cost-effective than Cario. Review Source KG Kimberly G. RN case manager Hospital & Health Care Used the software for: 6-12 months ### "Hospice RN " February 4, 2025 5.0 Fast and efficient, easy to use and site does not crash. Pros Patient profile is clear, direct to the point. Cons I do not see any cons or negatives about the program. Review Source JR Jennifer R. Nurse practitioner Medical Practice Used the software for: Less than 6 months ### "RXNT review" February 10, 2025 4.0 First time user. I like it. Format friendly. Pros The ease of submitting an order. The ease of navigation of adding orders. Cons Difficulty of adding a pharmacy but figured it out. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.