# RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RXNT the right Mental Health EHR solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 JR Julie R PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in.“ May 12, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 GH Gretchen H Nurse practitionerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “just beginning but training with \[sensitive content hidden\] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome.“ January 5, 2026 BL Ben L Nurse practitionerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “There are certain things that guy can't do on the mobile version that only the desktop works.“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source VR Verified Reviewer PMHNP Mental Health Care Used the software for: 2+ years ### "The best prescription platform " December 2, 2025 5.0 Overall I would not use another platform. I have used RXNT for close to 8 years and it is my favorite prescription platform. Pros RXNT is quite easy to use. You can alter the prescriptions to fit what you need which is not possible with other platforms I have used. I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too. Cons It can be hard to reach someone quickly if you need assistance. Typically when I have needed customer service it is because I need them while trying to send in a prescription for a patient but it can be hard to reach someone right then. Review Source TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. BS Britany S. Owner, APRN Medical Practice Used the software for: 1-2 years ### "Paying for RXNT is Paying for a Software that Doesn't Work and Paying to Add Unnecessary Stress to Your Life " December 5, 2024 1.0 Stressful and terrible on all fronts. Would not recommend to anyone. Pros The only good thing about RXNT is that it is cheaper than other options, but you get what you pay for because it is absolutely terrible. Cons Doesn't work for patients. Patients are more often than not not able to register for their portal or fill out paperwork. Software has lots of "bugs" that none of the employees never know how to fix. The billing software does not work. I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me. Save yourself time and stress and don't use RXNT. Choose another software even if it is more expensive. I am in the process of switching now and wish I would have never started with this company in the first place. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing RXNT I chose it because it was one of the cheapest options and I though it would be better suited for my practice Review Source Response from RXNT December 17, 2024 Hi Britany, we're sorry to hear that you and your patients have had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have comprehensive procedures in place surrounding setup, software updates, etc. Setup and migration are a collaborative process, and they require an active role and some manual work to ensure our software meets the needs of your business. Patient registrations are also something handled by the practice from within our EHR or Scheduling products. It looks like a vast majority of your support tickets have been addressed fully and successfully, and we can assure you that our support staff works very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. Our team has already been in contact with you, but for any additional concerns related to the review above please contact connect@rxnt.com! AS AMY S. Intake coordinator Mental Health Care Used the software for: 6-12 months ### "The best office software yet!" January 19, 2026 5.0 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review Source KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source CD Chris D. Owner Alternative Medicine Used the software for: Less than 6 months ### "Probably the best prescribing EHR there is" February 15, 2025 4.0 RXNT has the back end infrastructure to be a robust healthcare EHR solution. Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. Review Source MH Michelle H. RN Hospital & Health Care Used the software for: Less than 6 months ### "Ease of use" December 5, 2025 5.0 Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product Review Source KG Kimberly G. RN case manager Hospital & Health Care Used the software for: 6-12 months ### "Hospice RN " February 4, 2025 5.0 Fast and efficient, easy to use and site does not crash. Pros Patient profile is clear, direct to the point. Cons I do not see any cons or negatives about the program. Review Source TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "RXNT easy to use " November 4, 2024 5.0 Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need Pros Easy to use and find medication I need to order Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again Review Source RS Robert S. Physician Assistant Medical Practice Used the software for: 1-2 years ### "RXNT review" October 29, 2024 5.0 Overall I've had a great experience with this site. Pros The website is convenient and easy to navigate Cons The token can sometimes limit usage when not handy. Review Source LL Leslie L. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasure to use" September 18, 2024 5.0 I use it all the time and it is a pleasure Pros Easy to work with and log onto for seeing patients Cons nothing bad about RXNT so no complaints when using Review Source DW Don W. President and CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great customer service " September 11, 2024 5.0 Excellent 10/10 As stated above great start up Pros 1\. Security and ability to prescribe schedule meds electronically 2. Onboarding and registration process is very thoughtfully organized Cons N/A - I have had a good experience so far and nothing negative to say. Review Source KL Kenneth L. PMHNP Mental Health Care Used the software for: 1-2 years ### "Great Software" August 2, 2024 5.0 It has been great except for 1-2 occasions when it went down and was unusable for a few hours Pros The ability to see when a prescription was sent and delivered successfully. Cons The only Con would be when it goes down it stayed down for a few hours. Review Source TS Tim S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "AVOID this EMR" June 25, 2024 1.0 Overall experiences zero out of 10 please do not make the mistake by signing up with this organization Pros There is actually nothing that our practice went through with RXNT that was a positive Cons Patient migration, encounter formation, sending prescriptions, customer service Review Source Response from RXNT July 2, 2024 Hi Tim, we're sorry to hear that you had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have procedures in place surrounding setup, migration, points of contact, etc. Setup and migration are a collaborative process, and they require an active role to ensure our customizable software will meet the required needs of your business. Unclear or ineffective designation of responsibility by the client for system setup and transition from another software will result in setup delays. We can assure you that our training and support staff work very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and professionally. Multiple members of our team have already been in contact, but please reach out to connect@rxnt.com if there's anything else we can help with! CD Chris D. Executive Director Medical Practice Used the software for: 1-2 years ### "Worst Company" January 6, 2024 1.0 We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. Pros Nothing, the system is always not working Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! MP Marthel P. Medical Director Medical Practice Used the software for: 2+ years ### "Not Recommended." August 13, 2020 3.0 Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. Pros RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. Review Source MS MARTHA S. physician Medical Practice Used the software for: 2+ years ### "Great prescribing program" March 29, 2024 5.0 RXNT's prescribing program makes it easy and quick to prescribe accurately while easily maintaining complete, accurate records. I use it for all my prescribing, and I would not want to change. Pros The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records. Cons A few times I have noticed things that the program seemingly could not do - and then when I have checked with RXNT Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me. Review Source BB Brian B. Owner/provider Hospital & Health Care Used the software for: 2+ years ### "Poor customer service" April 26, 2023 2.0 They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly. Pros Cloud based EHR with easy access. Multi site option. Cons Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice. Reason for choosing RXNT Sounded good in theory but poor application. It gets a lot pricer as you practice grows and functionally worse. Review Source JB Jennifer B. Physician Medical Practice Used the software for: Less than 6 months ### "Useful but needs a lot of improvement in support and ease of use. " November 19, 2021 3.0 Being cloud based helped ease of use but having system freezing and crashing multiple times throughout the day and night, and lack of adequate and immediate support makes me think if I should stay. Pros I liked the billing system, customizable templates and e-prescribing. Cons Inadequate support staff to train you, even the supposed online chat support do not respond right away even though your #1 in queue, and requests can remain pending for hours to days. Reason for choosing RXNT Billing options, cost, and was told that support is easily available, not the case though. Review Source IR Ira R. Attending Physician Medical Practice Used the software for: Less than 6 months ### "Ok if you only want to E-prescribe. Otherwise don't waste your time." April 21, 2022 2.0 STAY AWAY unless all you need is eprescribe. Pros ERX works easy and can use your phone to eprescribe. but it stops there. Nothing else worth using. I have tried for 3 months and my staff simply won't use the software. They feel billing is problematic with several issues among them being inaccurate insurance selection. Cons Could not get my software data (patient demographics, insurance listing, etc) imported accurately. The support team that "trains your staff and sets up your company" simply are not knowledgable enough and the support line does not take the time to listen and respond to issues raised. They either bot response immediately or don't answer the question accurately. Reason for choosing RXNT Product promises everything but only really performs well with eprescribe. I was looking for a unified system. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.