# RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RXNT the right Medical Billing solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 Jessica Y PMHNPMental Health Care, Self-employedUsed the software for: More than 2 years. “I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too.“ December 2, 2025 JH Julie H Family Resource Coordinator and Autism Referral NavigatorIndividual & Family Services, 51 - 200 employeesUsed the software for: 1-2 years. “Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect more of medical field than appropriate for alternative field users.“ May 31, 2024 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 BL Ben L Nurse practitionerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “There are certain things that guy can't do on the mobile version that only the desktop works.“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source SN Sam N. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### " RXNT better than " January 24, 2025 4.0 Very good integration between EJR and PM Pros Easy of use, flexibility in the program, and mental health focus Cons Some software instability and inconsistent onboarding protocol Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing RXNT Software Costing and Mental health focus Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) needed to upgrade the software, improve patient experience Review Source TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. AS AMY S. Intake coordinator Mental Health Care Used the software for: 6-12 months ### "The best office software yet!" January 19, 2026 5.0 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review Source JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source JS Jesse S. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Buyer Beware" October 10, 2024 1.0 It was absolutely awful. From the start it was clunky, pt feedback on the experience signing up was terrible. Customer Support was non-existent. I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working). I created multiple tickets. Their response was "we said we are looking into it". They promised me a functional program they DID NOT deliver. Worst of all they are still making me pay monthly! The contract says they will provide a functional program and they can't do that!!! I went the KAREO. A bit more expensive but worth it. I am sure they will respond to this (although they seem pretty clueless). They DID not deliver any promises in the contract PLAIN and SIMPLE. Pros They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy Cons Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own. Reason for choosing RXNT It seemed to be cheaper with the same APPARENT functions but turns out they could not deliver a product that worked Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Cheaper but turns out it was definitely not with all the hidden fees Review Source Response from RXNT October 23, 2024 Thank you for sharing your experience with our company and software. We sincerely apologize for the frustration you’ve faced and truly appreciate your feedback! We understand that the issues you’ve encountered—particularly with Telehealth and Customer Support—have significantly disrupted your experience. RXNT’s support staff strives to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer complaints. Our team is actively working on solutions to improve your experience with RXNT. Our goal is to ensure smooth operations, fully meet expectations, and go above and beyond fulfilling our contractual obligations for our clients. We have already been in direct contact with you on your issues and many have been resolved, however, if there’s anything else we can help you with, please reach out to support@rxnt.com or your given point of contact. Your satisfaction is incredibly important to us, and we’re committed to making this right! RXNT VR Verified Reviewer PMHNP Mental Health Care Used the software for: 2+ years ### "The best prescription platform " December 2, 2025 5.0 Overall I would not use another platform. I have used RXNT for close to 8 years and it is my favorite prescription platform. Pros RXNT is quite easy to use. You can alter the prescriptions to fit what you need which is not possible with other platforms I have used. I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too. Cons It can be hard to reach someone quickly if you need assistance. Typically when I have needed customer service it is because I need them while trying to send in a prescription for a patient but it can be hard to reach someone right then. Review Source LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source JF Janet F. FNP Medical Practice Used the software for: 6-12 months ### "review RXNT" September 6, 2024 5.0 favorable. Easy to use with minimal practice. Pros ease of use and tech support when needed. Able to talk to a live person to problem solve Cons unable to note or delete deceased patients or those that have moved away Alternatives considered [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Reason for choosing RXNT primarily because of live technical support and ese of use Review Source SH Samantha H. APRN owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pediatric Clinic" May 22, 2024 5.0 Very good. I am happy with our choice to use this system. Pros Ease of use and low cost. All in one system. Cons It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing RXNT I liked the set up and ease of use for all applications and price was much better than others that had similar functions. Review Source MK Michelle K. business owner/biller Medical Practice Used the software for: 2+ years ### "Krogstad Review" November 2, 2021 4.0 I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated Pros The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that Cons 1\. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing RXNT We recommend RXNT to many of our provider offices looking for billing and EHR software. We prefer RXNT because the price and ease of use is optimal as well as very intuitive to use for providers. Review Source EF ELyse F. Executive Director Hospital & Health Care Used the software for: 1-2 years ### " Executive Director RN. " January 30, 2025 4.0 My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed. Pros It is simple to use and access. I enjoy the prefill for medications and the ease of script writing. Cons It can be very confusing if you do not have information entered clearly and correctly for your patient Review Source PW Portia W. clinical manager Medical Practice Used the software for: 1-2 years ### "RXNT review " January 10, 2025 5.0 all positive. Really like using the app. it is very easy to use. Pros easy to use. I like that the meds pull over from the emar directly into rxnt Cons times out if staff does not use within a certain time frame Review Source KG Kimberly G. RN case manager Hospital & Health Care Used the software for: 6-12 months ### "Hospice RN " February 4, 2025 5.0 Fast and efficient, easy to use and site does not crash. Pros Patient profile is clear, direct to the point. Cons I do not see any cons or negatives about the program. Review Source JR Jennifer R. Nurse practitioner Medical Practice Used the software for: Less than 6 months ### "RXNT review" February 10, 2025 4.0 First time user. I like it. Format friendly. Pros The ease of submitting an order. The ease of navigation of adding orders. Cons Difficulty of adding a pharmacy but figured it out. Review Source LL Leslie L. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasure to use" September 18, 2024 5.0 I use it all the time and it is a pleasure Pros Easy to work with and log onto for seeing patients Cons nothing bad about RXNT so no complaints when using Review Source KL Kenneth L. PMHNP Mental Health Care Used the software for: 1-2 years ### "Great Software" August 2, 2024 5.0 It has been great except for 1-2 occasions when it went down and was unusable for a few hours Pros The ability to see when a prescription was sent and delivered successfully. Cons The only Con would be when it goes down it stayed down for a few hours. Review Source GG Greg G. Optometrist Hospital & Health Care Used the software for: Less than 6 months ### "RXNT seamless prescribing tool" September 2, 2024 5.0 Pros RXNT works seamlessly with my EHR to find and prescribe medications, and to find the pharmacies my patients want to go to. Cons Sometimes pharmacies are not listed. But not often. Review Source AG Ariel G. Physician Hospital & Health Care Used the software for: 2+ years ### "Great Service and option" July 31, 2024 5.0 Pros Easy to use. This is very important in our practice. Cons Finding certain medications or generics. Sometimes certain medications are difficult to find if isn't a brand or specific Review Source bL beth L. Owner Medical Practice Used the software for: 1-2 years ### "All Shore Infusion " June 26, 2024 5.0 Pros Easy to use, keeps all my files safe, protects account with code Cons I have no issues with this program and utilize it daily Reason for choosing RXNT Cost, easy use, easy to set up with help of RXNT team, can call for help anytime Review Source fR frederick R. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "E-prescribing " May 20, 2024 5.0 Excellent. No problems Ever and excellent support when rarely needdd Pros Easy to access and very functional. Organized and fast to prescribe and to refill scripts Cons No complaints at all works well with good support Review Source KF Kristin F. Optometrist Medical Practice Used the software for: 2+ years ### "Easy to use" November 5, 2021 4.0 I have had a great experience, I love how easy it is to use and they are constantly improving. Pros I like how easy this program is to use. My favorite feature is integration with my current EMR program. It makes entering and verifying current medications very streamlined. Cons Sometimes I wish it was easier to see if there are new meds for a patient, similar to when medications are discontinued. Reason for choosing RXNT It integrates with my EMR Review Source RS Robin S. Owner Financial Services Used the software for: Less than 6 months ### "Why did I wait so long" February 17, 2017 5.0 I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day. Pros There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family. Cons The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.