# Page 3 | RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RXNT the right Medical Billing solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 3 - Reviews of RXNT ## Showing most helpful reviews Showing 51-75 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jennifer R. Nurse practitioner Medical Practice Used the software for: Less than 6 months ### "RXNT review" February 10, 2025 4.0 First time user. I like it. Format friendly. Pros The ease of submitting an order. The ease of navigation of adding orders. Cons Difficulty of adding a pharmacy but figured it out. Review Source YM Yuhura M. Director of Clinical Services Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Experience with RXNT" October 11, 2024 5.0 My experience has been great. I enjoy the fact that there is always someone available in the rare event that I require assistance with anything. Pros Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics. Cons I really like everything about . I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program. Review Source KG Kelsie G. Peer support Alternative Dispute Resolution Used the software for: 1-2 years ### "Very helpful" December 24, 2024 5.0 Very great experience I love how easy and helpful it is. Pros Very easy to navigate and helpful I love the way the system is set up. Cons Nothing I think it is overall a very helpful system and very efficient. Review Source JF Janet F. FNP Medical Practice Used the software for: 6-12 months ### "review RXNT" September 6, 2024 5.0 favorable. Easy to use with minimal practice. Pros ease of use and tech support when needed. Able to talk to a live person to problem solve Cons unable to note or delete deceased patients or those that have moved away Alternatives considered [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Reason for choosing RXNT primarily because of live technical support and ese of use Review Source GZ Gene Z. Physician Medical Practice Used the software for: 2+ years ### "Cheap, but functional " July 24, 2024 3.0 Pros Customization of the template. The copy of the desired template was submitted and it was implemented by team Cons Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info Reason for choosing RXNT It was an emergency after being hacked, we needed something “instantaneous”. The implementation of was available at the shortest time Review Source Response from RXNT August 14, 2024 Hey Gene, we're sorry to hear that you're having trouble with outages, templates, and autosaving. I'm sure that's been frustrating, but we're here to help! Please reach out to connect@rxnt.com with more details on your current issues or if there's anything else we can help you with. LL Leslie L. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasure to use" September 18, 2024 5.0 I use it all the time and it is a pleasure Pros Easy to work with and log onto for seeing patients Cons nothing bad about so no complaints when using Review Source AM Angela M. RN clinical director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great platform" August 5, 2024 5.0 Excellent platform, easy to use, allows refills with quick easy task to complete. Pros It is very easy to use and allows you to schedule refill orders. Very user friendly highly recommend this platform. Cons the code does not always work for log in access. Review Source GG Greg G. Optometrist Hospital & Health Care Used the software for: Less than 6 months ### "RXNT seamless prescribing tool" September 2, 2024 5.0 Pros works seamlessly with my EHR to find and prescribe medications, and to find the pharmacies my patients want to go to. Cons Sometimes pharmacies are not listed. But not often. Review Source KL Kenneth L. PMHNP Mental Health Care Used the software for: 1-2 years ### "Great Software" August 2, 2024 5.0 It has been great except for 1-2 occasions when it went down and was unusable for a few hours Pros The ability to see when a prescription was sent and delivered successfully. Cons The only Con would be when it goes down it stayed down for a few hours. Review Source DW Don W. President and CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great customer service " September 11, 2024 5.0 Excellent 10/10 As stated above great start up Pros 1\. Security and ability to prescribe schedule meds electronically 2. Onboarding and registration process is very thoughtfully organized Cons N/A - I have had a good experience so far and nothing negative to say. Review Source AG Ariel G. Physician Hospital & Health Care Used the software for: 2+ years ### "Great Service and option" July 31, 2024 5.0 Pros Easy to use. This is very important in our practice. Cons Finding certain medications or generics. Sometimes certain medications are difficult to find if isn't a brand or specific Review Source TS Tim S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "AVOID this EMR" June 25, 2024 1.0 Overall experiences zero out of 10 please do not make the mistake by signing up with this organization Pros There is actually nothing that our practice went through with that was a positive Cons Patient migration, encounter formation, sending prescriptions, customer service Review Source Response from RXNT July 2, 2024 Hi Tim, we're sorry to hear that you had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have procedures in place surrounding setup, migration, points of contact, etc. Setup and migration are a collaborative process, and they require an active role to ensure our customizable software will meet the required needs of your business. Unclear or ineffective designation of responsibility by the client for system setup and transition from another software will result in setup delays. We can assure you that our training and support staff work very hard to ensure that any issues are addressed promptly and effectively, and we are 100% committed to your success. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and professionally. Multiple members of our team have already been in contact, but please reach out to connect@rxnt.com if there's anything else we can help with! CO Cynthia O. Nurse practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Great Rewview" July 26, 2024 5.0 Pros It is straightforward and easy to understand Cons Can’t think of any right now. I believe the team at does its best. Review Source bL beth L. Owner Medical Practice Used the software for: 1-2 years ### "All Shore Infusion " June 26, 2024 5.0 Pros Easy to use, keeps all my files safe, protects account with code Cons I have no issues with this program and utilize it daily Reason for choosing RXNT Cost, easy use, easy to set up with help of team, can call for help anytime Review Source JH Julie H. Family Resource Coordinator and Autism Referral Navigator Individual & Family Services Used the software for: 1-2 years ### "RXNT As An FRC" May 31, 2024 4.0 Pros I liked the ease of access to client records Cons Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect more of medical field than appropriate for alternative field users. Review Source CD Chris D. Executive Director Medical Practice Used the software for: 1-2 years ### "Worst Company" January 6, 2024 1.0 We have been with for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. Pros Nothing, the system is always not working Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! MP Marthel P. Medical Director Medical Practice Used the software for: 2+ years ### "Not Recommended." August 13, 2020 3.0 Overall performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. Pros basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. Review Source MK Michelle K. business owner/biller Medical Practice Used the software for: 2+ years ### "Krogstad Review" November 2, 2021 4.0 I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated Pros The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that Cons 1\. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing RXNT We recommend to many of our provider offices looking for billing and EHR software. We prefer RXNT because the price and ease of use is optimal as well as very intuitive to use for providers. Review Source KF Kristin F. Optometrist Medical Practice Used the software for: 2+ years ### "Easy to use" November 5, 2021 4.0 I have had a great experience, I love how easy it is to use and they are constantly improving. Pros I like how easy this program is to use. My favorite feature is integration with my current EMR program. It makes entering and verifying current medications very streamlined. Cons Sometimes I wish it was easier to see if there are new meds for a patient, similar to when medications are discontinued. Reason for choosing RXNT It integrates with my EMR Review Source MS MARTHA S. physician Medical Practice Used the software for: 2+ years ### "Great prescribing program" March 29, 2024 5.0 's prescribing program makes it easy and quick to prescribe accurately while easily maintaining complete, accurate records. I use it for all my prescribing, and I would not want to change. Pros The biggest reason I started with the prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records. Cons A few times I have noticed things that the program seemingly could not do - and then when I have checked with Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me. Review Source BB Brian B. Owner/provider Hospital & Health Care Used the software for: 2+ years ### "Poor customer service" April 26, 2023 2.0 They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly. Pros Cloud based EHR with easy access. Multi site option. Cons Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice. Reason for choosing RXNT Sounded good in theory but poor application. It gets a lot pricer as you practice grows and functionally worse. Review Source EG Elizabeth G. Nurse Practritioner Hospital & Health Care Used the software for: 6-12 months ### "Working as a MH provider with RXNT" June 10, 2024 5.0 Pros It is easy to manage. Friendly and fast. It took few days to understand it. Customer service was amazing. Cons So far, I have not experienced anything that makes me dislike . Review Source MV MARISOL V. Medical Assistant Medical Practice Used the software for: 2+ years ### "Best EMR for your money" February 22, 2024 4.0 My overall experience has been very positive. Customer service is outstanding. Pros I like the ease of use, and ease of training new employees to use. Cons Sometimes the systems is a little slow which causes delays in patient management. Reason for choosing RXNT was chosen because of the overall ease of use and ease of learning how to navigate the product when Medical Practices had to switch to Electronic Patient Charting. Review Source JC John C. Nurse practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "RXNT is an amazing EHR/EMR and e-script software!" October 23, 2023 5.0 Overall, has been great and I don’t plan on switching to any other software. Pros The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token Cons I don’t feel is missing any features that I needed. Reason for choosing RXNT Pricing and ease of use Review Source JB Jennifer B. Physician Medical Practice Used the software for: Less than 6 months ### "Useful but needs a lot of improvement in support and ease of use. " November 19, 2021 3.0 Being cloud based helped ease of use but having system freezing and crashing multiple times throughout the day and night, and lack of adequate and immediate support makes me think if I should stay. Pros I liked the billing system, customizable templates and e-prescribing. Cons Inadequate support staff to train you, even the supposed online chat support do not respond right away even though your #1 in queue, and requests can remain pending for hours to days. Reason for choosing RXNT Billing options, cost, and was told that support is easily available, not the case though. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.