# Page 4 | RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RXNT the right Electronic Medical Records solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110018/rxnt/reviews --- RXNT 4.3 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 4 - Reviews of RXNT ## Showing most helpful reviews Showing 76-100 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Revenue Cycle Specialist Hospital & Health Care Used the software for: 6-12 months ### "Good/ Easy to learn System" November 19, 2021 5.0 When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges. There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System. Pros The user friendliness. Easy to navigate and train on. Cons No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Epic](https://www.capterra.com/p/126804/Epic/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing RXNT The other system didn't meet our needs. We wanted a system that we as billers had complete control. Review Source IR Ira R. Attending Physician Medical Practice Used the software for: Less than 6 months ### "Ok if you only want to E-prescribe. Otherwise don't waste your time." April 21, 2022 2.0 STAY AWAY unless all you need is eprescribe. Pros ERX works easy and can use your phone to eprescribe. but it stops there. Nothing else worth using. I have tried for 3 months and my staff simply won't use the software. They feel billing is problematic with several issues among them being inaccurate insurance selection. Cons Could not get my software data (patient demographics, insurance listing, etc) imported accurately. The support team that "trains your staff and sets up your company" simply are not knowledgable enough and the support line does not take the time to listen and respond to issues raised. They either bot response immediately or don't answer the question accurately. Reason for choosing RXNT Product promises everything but only really performs well with eprescribe. I was looking for a unified system. Review Source YS Yael S. PA-C Mental Health Care Used the software for: 2+ years ### "Overall good product" November 30, 2021 4.0 Generally smooth to utilize as noted above. Pros On a day to day basis, the EHR, scheduling and e-prescribing functions work well. Cons A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down. Review Source VR Verified Reviewer LCSW/Therapist Hospital & Health Care Used the software for: 1-2 years ### "Ehr" December 1, 2021 3.0 There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians. Pros Somewhat easy to use; takes time to understand what each screen means and the process for each task. Cons Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this. Review Source CG Claire G. Psychiatry Resident Medical Practice Used the software for: Less than 6 months ### "Using RXNT as a Psychiatry Resident" November 19, 2021 4.0 Overall, I have found the software easy to use and helpful in e-prescribing. When I've had trouble, the support folks are very responsive. I would recommend it. Pros RXNT is the software used by our state-funded mental health center. I appreciate the friendly user interface and ability to customize my recommended pharmacies and track my patients medications. I am typically able to write a script in less than two minutes and have had few issues sending the scripts to our local pharmacies. Cons There are a few glitches that I have noticed. Some medications are only listed with one name (either brand or generic), making them hard to find. Cogentin, for instance, is only listed as benztropine. Viewing the drug interactions is a little clunky and hard to read (though I do like this feature). I also wish that some of the information available on the "histories" tab was also viewable on the "prescription" screen, like the pharmacy the scripts were sent to. Finally, if the pharmacy you work with doesn't receive e-scripts, then there seems to be a glitch transmitting the signature on the prescription pad via fax. Review Source LB Lori B. Owner, Nurse practitioner Medical Practice Used the software for: 1-2 years ### "Too many clicks and glitches" July 29, 2023 3.0 I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients. Pros It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on Cons You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was even worse. Review Source AJ Amanda J. Owner Alternative Medicine Used the software for: 6-12 months ### "Absolutely Horrible.. don’t do it!!!" February 19, 2024 1.0 Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can Pros Absolutely nothing this is been a complete nightmare! Don’t do it! Cons If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic. Reason for choosing RXNT Cheaper and seemed basic and easy to use. However, this should’ve been my first clue that with basic you spend extra time and energy doing extra work. Review Source Response from RXNT March 20, 2024 Hi Amanda, we're sorry you've had trouble with the system and with our customer support team. We can assure you that our support staff works hard to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer issues. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and in a professional manner. Our team has already been in contact with you, but please reach out to connect@rxnt.com if there's anything else we can help you with! VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "Review of RXNT" December 18, 2023 5.0 Great. Can have improvement in heaving newsletter to remind prescribers about better use Pros Solve problems of my medical practice. Cons Confusing at times when other prescribers start a new profile Review Source HA Huma A. MD Hospital & Health Care Used the software for: 1-2 years ### "Love the whole package" November 24, 2023 5.0 Great! Customer support has been there to sort out any issues that arise. Pros The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only Cons Inability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim. Reason for choosing RXNT Ability to grow as my practice needs grew, RXNT made financial sense in this growth as well. Review Source CZ Camille Z. Physician Medical Practice Used the software for: 1-2 years ### "Dr C. Ziomek" September 18, 2023 4.0 Good in general. It is really nice to get faxes directly into RXNT. Pros Ability to e-prescribe and the ability to make notes without templates. Cons After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments. Review Source KM Kira M. office manager Medical Practice Used the software for: 2+ years ### "My outlook on RXNT" November 2, 2021 3.0 Pros That it is easy to be able to schedule Patients, bill insurances, send medications, and how secure it is. Cons Technical support reps at times are not helpful and if you do ask for help they are upset because we are asking to understand better when we don't know and that through the billing balances do not show up like we were told that they will Review Source KE Kenneth E. MD Medical Practice Used the software for: 2+ years ### "Long-time user, getting more and more frustrated. " November 22, 2021 2.0 Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons. Pros It was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths. Cons They need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow! Review Source CA Corinne A. Medical Director Medical Practice Used the software for: Less than 6 months ### "Not good" October 10, 2023 2.0 Customer service is the worst part about this company. They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of assistance from customer service. Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to subscribing. When this was discussed with customer service after trying to cancel the subscription, they apologize that I was not informed of that and told me that person was no longer working for the company. There’s been quite a bit of employee turnaround since I’ve signed up for this service two months ago. Took multiple attempts at canceling to finally get someone on the phone and have it confirmed. Pros E prescribing from RXNT app was easy to use Cons Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there. Reason for choosing RXNT Left RXNT after 2 months and am currently using another software. Review Source DK Dawn K. Registered Medical Assistant Medical Practice Used the software for: Less than 6 months ### "E-Scribe New user" March 25, 2024 5.0 Customer service and the representative that helped with set up was very nice and helpful. \[sensitive content hidden\] has been very supportive Pros I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network Cons I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer. Reason for choosing RXNT The cost and ease of set-up and after reviewing the companies we liked the options available Review Source AG Anna G. Owner Mental Health Care Used the software for: Less than 6 months ### "Inaccurate and deceptive " March 17, 2023 1.0 Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome. Pros None, I have never been able to get full access or develop the system Cons There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing RXNT The representative showed a fully functioning system with customization. The price was reasonable and product was shown to be an all-inclusive software. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) It does not have the scheduling and patient portal components that I need. Review Source WM William M. MD Medical Practice Used the software for: 2+ years ### "Overall very good in function " September 21, 2023 5.0 Very good bust slow on showing data sheet for patient Pros Ease of access and efficiency and capable of executing anywhere and have records under previous. Also avoid mailing prescriptions Cons Do wish show phone number of patient beside birthday on face sheet Review Source fR frederick R. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "E-prescribing " May 20, 2024 5.0 Excellent. No problems Ever and excellent support when rarely needdd Pros Easy to access and very functional. Organized and fast to prescribe and to refill scripts Cons No complaints at all works well with good support Review Source SK Sheila K. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "RXNT Review. " November 19, 2021 5.0 Faster ability to "write" prescriptions. Pros Integration with insurance companies seamless. A prescription dialogue can be saved to personal file, and a search can be used for all medications on the profile, and with the click of one button, the search can be narrowed to personal prescriptions. Updates in this regard have been helpful. Merging patient feature is useful. Cons After an update, difficult to locate editing tools. Review Source pA phetpailin A. MD Medical Practice Used the software for: 2+ years ### "EMR and practice management" November 24, 2021 5.0 very good and easy to use, good price Pros very easy to use, and good work flow, secure system Cons billing part sometime hard to contact when has billing problem with insurance sometimes Reason for choosing RXNT local company , easy to contact , work flow of EMR is good Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) do not like eclinicalworks Review Source MG Marting G. PSYCHIATRIST Medical Practice Used the software for: 6-12 months ### "Poor Customer Service, Crashes, duplicate charts, support says clear your cache" April 26, 2022 1.0 We were with them for many years, AS THEY GREW THEIR PROCESS TO IMPLEMENT CHANGE AND NOT CUSTOMIZE PER PROVIDER REALLY IMPACTED BEHAVIORAL HEALTH PROVIDERS. WE WERE NOT THE PRIORITY - BIG ISSUES WITH DUPLICATE PTS BY PHARMACY AND NOT ABILITY TO STOP IT. Pros MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful. Cons Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing RXNT Our EMR was with them and they said for scheduler and billing they would work with us. They didnt as we expected. Review Source PE Prince E. Physician Mental Health Care Used the software for: Less than 6 months ### "Top level Prescription service" May 31, 2024 5.0 Exceptional, great, amazing. Graphic design is engaging. Pros It is 2024 compliant and top level service. Cons When i click on rnxt prescribe on Donefirst EMR, i wish it takes me to the patients portal. I am always having to search the patient before prescribing. Review Source NC Nadeem C. MD Medical Practice Used the software for: 2+ years ### "Using RXNT in my practice" November 18, 2021 5.0 As long as they bring the 2 page option back , it is a great softwear. Pros Integration of billing, scheduling, medical records and prescription Cons Unable to open more than one billing page for reference. This feature was present and has been taken out by RXNT. why would you remove such a good feature I hope you bring it back. one page is for reference and other to work on. it is causing major headache. Review Source RP Rosie P. RN, CCM weekday oncall Hospital & Health Care Used the software for: 1-2 years ### "RXNT overview" December 14, 2023 5.0 Great, user friendly and a great resource to have. Pros The ease of use on the computer and on a mobile device. Makes it easy to order meds while out in the field. Cons When medications did not transfer from consolo to rxnt and I would have to manually enter the medications into rxnt. Review Source PH Paul H. Owner Medical Practice Used the software for: 2+ years ### "RXNT review" November 19, 2021 5.0 Well and worth the purchase Pros Ease and cheapness to of EHR. Also the physician had used this software before Cons Meaningful use is limited, MACRA/ MIPPS limited Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) Reason for choosing RXNT Cheaper Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) Cheaper Review Source MH Mary H. office manager Hospital & Health Care Used the software for: 2+ years ### "RxNT Electronic Prescribing" November 19, 2021 5.0 This is especially useful for keeping up with medication compliance with patients, and with the escribing requirements of various states, as we have patients in multiple states. Pros The data base is very large, and it works seamlessly with other prescription management software. We are able to customize prescriptions, and use the PRN option for more complicated prescriptions. The Support team has always been extremely helpful, willing to stay on the phone until the problem is solved, and able to talk us through any changes in software. Cons I appreciate the need for ads, but they can be a little intrusive. The website occasionally makes design changes that are not always intuitive, so there is a learning curve whenever changes are made. Reason for choosing RXNT Ease of use, price, and the support team helping us to transition easily to the new product. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.