--- title: "RXNT Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RXNT the right Mental Health solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/110018/rxnt/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- RXNT 4.3 (498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of RXNT Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews KC Keisha C Clinical ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and processed medications.“ September 19, 2025 JF Jane F psychiatristMedical Practice, Self-employedUsed the software for: More than 2 years. “Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. “ April 13, 2026 JL John L PsychiatristHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates.“ November 1, 2025 PR Paul R Chief Optometric OfficerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer.“ July 17, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.“ February 15, 2025 JR Julie R PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in.“ May 12, 2026 JY Jessica Y PMHNPMental Health Care, Self-employedUsed the software for: More than 2 years. “I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too.“ June 23, 2026 TA Tea A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander O. Psychiatrist Medical Practice Used the software for: Less than 6 months ### "The nightmare that wasn't" March 26, 2024 5.0 I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts. Pros Once I learned it, it is a piece of cake. Cons Some aspects are not intuitive, but that's me. Help was easily accessible and helpful. Review Source JL John L. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Comprehensive and Integrated practice software to streamline your workflow" November 1, 2025 5.0 Overall experience is great! I am really happy with my selection of RXNT. From the first inquiry, to setting up my practice on the site, I felt supported and not rushed or stressed. I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates. There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. Pros I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions. I had been using paper charts and prescriptions, a real dinosaur! The module I use the most and like the best is the eprescription, including controlled substances. It was easy to set up, the company and affiliates walked me through it. There is even an app for e prescriptions. It worked flawlessly even while oversees on vacation. I did a controlled substance refill from a Starbucks in Japan! My patients love it, I feel in control of my practice and prescriptions. The scheduling module is a breeze, adding patients to the schedule is straightforward. I have not implemented the billing module, it feels a bit much for me in sole practice to do the accounting and posting of payments myself. I'm sure it's easy once you get the hang of it. My trainer, \[sensitive content hidden\] is just fantastic. Really the best, patient, personable, and available. The whole team at RXNT is responsive, positive, and encouraging. I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites. Cons Nothing to dislike. I spent a weekend inputting cases. I found out it is more comprehensive to add patients and details through the scheduling module not the EMR module. Review Source TA Tea A. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Physician, MD" October 22, 2025 1.0 I don't like RXNT, because costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers. Pros nothing special. Postings is frustrating, representatives not willing to help with EFT and ERA enrollment. Cons after using RXNT for two years, annual fee increased too much. does not have option to record consultation, it can be done only from phone and very poor futures and takes too long, Review Source Response from RXNT November 5, 2025 We’re sorry to hear that you’ve had a negative experience with RXNT. We strive to provide responsive, high-quality support to every client. Our support teams are available at no charge through multiple channels, offering unlimited assistance for all users. The Clinical Support Team is available from 8:00 AM–10:00 PM ET, and the Practice Management Support Team is available from 8:00 AM–8:00 PM ET. All inquiries are addressed as quickly as possible, in the order they are received. Regarding pricing, RXNT carefully reviews our pricing structure and makes changes only when necessary to support new features, system enhancements, and ongoing maintenance costs. We understand that any increase can have an impact, which is why we always provide advance notice to ensure transparency. For any additional questions, concerns, or support, please email connect@rxnt.com. LC Laura C. Medical Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Works well most times" November 19, 2025 4.0 I think RxNT works well most times. But once in a patient's chart, it is difficult to navigate and view prescriptions. Pros I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser Cons I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics. Review Source Response from RXNT November 24, 2025 Hi Laura, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it convenient for your practice! Regarding chart navigation, we have many resources available to help you navigate the system with ease—including our Help Center (https://help.rxnt.com/) and RXNT Learn (https://help.rxnt.com/). Here is a direct link to learn how to navigate the patient dashboard: https://learn.rxnt.com/hc/en-us/sections/31564558252439-Course-4-Patient-Dashboard-Navigation. Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. KM Karen M. Billing Specialist Financial Services Used the software for: 6-12 months ### "Finally a EHR that actually automates "Front and Back Billing" " October 10, 2025 5.0 I love RXNT. It is very time saving for the backend biller and payment poster. RXNT is far better than any EHR I have worked in. Pros The many automations. From posting payments to the ease of creating claims. Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used. Cons Not being able to review a rejection without going into the claim. I prefer a rejection bucket with the actual rejection to work. Review Source LA Lisa A. PMHNP Mental Health Care Used the software for: 1-2 years ### "RXNT is a great addition to my practice." January 9, 2026 5.0 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review Source SH Stacy H. RN Hospital & Health Care Used the software for: 2+ years ### "Satisfied with RxNT" October 8, 2025 5.0 Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. Review Source JH John H. Hospice Physician Hospital & Health Care Used the software for: 1-2 years ### "Great product...as long as you don't need to use the Live ID 2-Factor Authentication" October 7, 2025 4.0 Mostly happy. I use RXNT daily and rarely have problems. The issues I have had are usually when we do not "profile" patients in our E3 platform properly. I cannot stress enough how lousy the "Live ID" 2-FA is for controlled substances from a mobile device. It is not "live, " and often does not work. Pros Easy to register and manage new patients. Usually interfaces well with E3 Pro/Enclara that we use for home hospice patients. Cons The 2 factor authentication for the mobile platform. Live ID does not work well. Customer service does not seem to get the message, no matter how bluntly it is delivered. Review Source Response from RXNT October 10, 2025 Hi John, thank you so much for your review. We’re happy to hear that you’re (mostly) enjoying RXNT! Your feedback on our "Live ID" Two-Factor Authentication is extremely appreciated. We hear you, and we’d love to know more about how it could be improved. If you have a few minutes, we’d love if you could provide more detail by filling out a quick form here: https://forms.gle/85LtjbcwQDwLAXLH8 TF Theresa F. Credentialing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hooray for RXNT" September 8, 2025 4.0 I've had positive experience so far. It's a user-friendly system that offers a robust atmosphere. I look forward to a deeper experience. Pros I like the ease of scheduling and patient follow up. The reports are easy to run, and we will be learning new ones once the other modules are purchased. Cons I don't have cons yet. We are going to be purchasing more modules in the very near future and my input of any cons may appear. Review Source KB Kevin B. Optometrist Medical Practice Used the software for: 6-12 months ### "1 year into RXNT" November 12, 2025 5.0 Very pleased with RXNT. Would highly recommend this product. We have another electronic software in my other practice and RXNT is far superior. Pros Integrates into our EHR so very easy and efficient to utilize during busy workflow and populates fast. Cons Some medications can be difficult to search up and find. Formulary information is not always accurate. Review Source NB Nicholas B. Advanced Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Love the product" November 29, 2021 5.0 I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered. Pros It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use. Cons Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use. Reason for choosing RXNT The price was key for a small practice, as well as ease of use. RXNT promised me things, which I was skeptical of, but they delivered on all of their claims. I am very pleased with the customer service, the product, and the outcome. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) The customer experience at Kareo was tragic. Worst experience I have had in years. Being in the military I had some bad experience with customer experiences, however, Kareo made my experience like a horror movie. RXNT has been a blessing. Review Source DK Dawn K. Registered Medical Assistant Medical Practice Used the software for: Less than 6 months ### "E-Scribe New user" March 25, 2024 5.0 Customer service and the representative that helped with set up was very nice and helpful. \[sensitive content hidden\] has been very supportive Pros I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network Cons I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer. Reason for choosing RXNT The cost and ease of set-up and after reviewing the companies we liked the options available Review Source BL Ben L. Nurse practitioner Hospital & Health Care Used the software for: 6-12 months ### "Good product" September 5, 2025 4.0 Very good. Easy to use. Only issue was for a period of things the verification by camera would freeze and not process. Appears fixed now. Pros Ease of use. It's straightforward and you don't have necessary steps. Also seems complete and up to date. Cons Lack of options on the mobile version. There are certain things that guy can't do on the mobile version that only the desktop works. Review Source EF ELyse F. Executive Director Hospital & Health Care Used the software for: 1-2 years ### " Executive Director RN. " January 30, 2025 4.0 My overall experience is this is a very helpful tool for our agency to use as a hospice. I can send my orders and requests over for my physicians to complete as directed. Pros It is simple to use and access. I enjoy the prefill for medications and the ease of script writing. Cons It can be very confusing if you do not have information entered clearly and correctly for your patient Review Source PW Portia W. clinical manager Medical Practice Used the software for: 1-2 years ### "RXNT review " January 10, 2025 5.0 all positive. Really like using the app. it is very easy to use. Pros easy to use. I like that the meds pull over from the emar directly into rxnt Cons times out if staff does not use within a certain time frame Review Source JR Jennifer R. Nurse practitioner Medical Practice Used the software for: Less than 6 months ### "RXNT review" February 10, 2025 4.0 First time user. I like it. Format friendly. Pros The ease of submitting an order. The ease of navigation of adding orders. Cons Difficulty of adding a pharmacy but figured it out. Review Source TN Traci N. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "RXNT easy to use " November 4, 2024 5.0 Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need Pros Easy to use and find medication I need to order Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again Review Source TH Trevor H. PreP Navigator Health, Wellness and Fitness Used the software for: 1-2 years ### "HORRIBLE service and customer relations does not care" March 18, 2024 1.0 Horrible customer service that does not take ownership for their mistakes, if your practice is open on the weekends be prepared with backup plans as it frequently goes down over weekends with no support available until monday. Pros Relatively inexpensive for EMR, however you don't get fully functional product Cons Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system. Review Source Response from RXNT March 20, 2024 This user is no longer a current client of RXNT. We're sad to hear about their issues with our system and our customer service team. However, our support staff works hard to ensure that issues are addressed promptly and effectively. We are committed to resolving customer concerns, but we prefer that feedback be communicated directly. For any concerns related to the review above, please contact connect@rxnt.com, and we'll be happy to help! MP Marthel P. Medical Director Medical Practice Used the software for: 2+ years ### "Not Recommended." August 13, 2020 3.0 Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. Pros RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. Review Source YM Yuhura M. Director of Clinical Services Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Experience with RXNT" October 11, 2024 5.0 My experience has been great. I enjoy the fact that there is always someone available in the rare event that I require assistance with anything. Pros Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics. Cons I really like everything about RXNT. I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program. Review Source BB Brian B. Owner/provider Hospital & Health Care Used the software for: 2+ years ### "Poor customer service" April 26, 2023 2.0 They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly. Pros Cloud based EHR with easy access. Multi site option. Cons Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice. Reason for choosing RXNT Sounded good in theory but poor application. It gets a lot pricer as you practice grows and functionally worse. Review Source YS Yael S. PA-C Mental Health Care Used the software for: 2+ years ### "Overall good product" November 30, 2021 4.0 Generally smooth to utilize as noted above. Pros On a day to day basis, the EHR, scheduling and e-prescribing functions work well. Cons A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down. Review Source CG Claire G. Psychiatry Resident Medical Practice Used the software for: Less than 6 months ### "Using RXNT as a Psychiatry Resident" November 19, 2021 4.0 Overall, I have found the software easy to use and helpful in e-prescribing. When I've had trouble, the support folks are very responsive. I would recommend it. Pros RXNT is the software used by our state-funded mental health center. I appreciate the friendly user interface and ability to customize my recommended pharmacies and track my patients medications. I am typically able to write a script in less than two minutes and have had few issues sending the scripts to our local pharmacies. Cons There are a few glitches that I have noticed. Some medications are only listed with one name (either brand or generic), making them hard to find. Cogentin, for instance, is only listed as benztropine. Viewing the drug interactions is a little clunky and hard to read (though I do like this feature). I also wish that some of the information available on the "histories" tab was also viewable on the "prescription" screen, like the pharmacy the scripts were sent to. Finally, if the pharmacy you work with doesn't receive e-scripts, then there seems to be a glitch transmitting the signature on the prescription pad via fax. Review Source VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "Review of RXNT" December 18, 2023 5.0 Great. Can have improvement in heaving newsletter to remind prescribers about better use Pros Solve problems of my medical practice. Cons Confusing at times when other prescribers start a new profile Review Source KM Kira M. office manager Medical Practice Used the software for: 2+ years ### "My outlook on RXNT" November 2, 2021 3.0 Pros That it is easy to be able to schedule Patients, bill insurances, send medications, and how secure it is. Cons Technical support reps at times are not helpful and if you do ask for help they are upset because we are asking to understand better when we don't know and that through the billing balances do not show up like we were told that they will Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.