inContact

NICE inContact IVR Software

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • inContact
  • www.incontact.com
  • Founded 1997
  • United States

About NICE inContact IVR Software

NICE inContact's self-service IVR software (Interactive Voice Response) frees agents up so they can focus on the most profitable call center activities while providing exceptional customer service. inContact's hosted IVR software is easy to use and offers a robust drag-and-drop utility to create specialized call flows on-demand. This allows you to make on-the-fly adjustments so you can better meet the needs of your customers and your call center.


NICE inContact IVR Software Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

NICE inContact IVR Software Reviews Recently Reviewed!

Empowering users and developers alike

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: IVR Software allows a lot of functionality and diversity on the platform. inContact professional services are knowledgeable and helpful on providing solutions.