Who Uses This Software?

Castel Detect Speech Analytics can increase your performance and first call resolution no matter what vertical you are in.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    email rclark@castel.com for pricing.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Castel Communications
  • www.castel.com
  • Founded 1982
  • United States

About Castel Detect

Identifying events of risk and opportunity on LIVE calls is beneficial to every call center business. Castel Detect Speech Analytics provides your agents and management teams insight as to the health of every call while the call is still occurring, helping every customer experience to be the best! Agents receive alerts, scripts, scores and can IM their manager for help right from their screen. Management oversees all LIVE conversations, receive alerts, call scores, reports and more!

Castel Detect Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • AI / Machine Learning
  • Benchmarking
  • Data Blending
  • Data Mining
  • Demand Forecasting
  • For Education
  • For Healthcare
  • Modeling & Simulation
  • Sentiment Analysis
  • Automatic Form Fill
  • Call Analysis
  • Concatenated Speech
  • Continuous Speech
  • Customizable Macros
  • Specialty Vocabularies
  • Variable Frequency

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