# Castel Detect Live Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Castel Detect Live Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more.

Source: https://www.capterra.com/p/110168/Castel-Detect

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# 

 Castel Detect Live Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Castel Detect Live

## What is Castel Detect Live?

Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.

## What is Castel Detect Live used for?

[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1

Per Month

Free trial  
not available

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Do you work for Castel Detect Live?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.castel.com&name=Castel Detect Live)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Castel Detect Live

5.0 (1)

VS.

[4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/)

Starting Price

$1

Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.9 (12)

Value For Money

5.0 (1)

Value For Money

4.8 (12)

Customer Service

5.0 (1)

Customer Service

4.8 (12)

## Castel Detect Live alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/)

Starting price

$6.40

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/)

[4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews)

Starting price

$900.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Audio Capture

Record audio or import/upload audio files

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Castel Detect Live 24 features

Software program that continuously adjusts its behavior based on observed data

Record audio or import/upload audio files

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Track and manage adherence to policies for any service, product, process, or supplier

Recorded words are combined to create answers for a computer/person to direct as a form of dialogue

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Database of phrases that are frequently used or insinuated

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

System calls multiple numbers at once and connects the agent to the first number that answers

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Analyze, correct, and monitor speech for transcriptions or recordings

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

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Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Basic

$1.00

Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Webex Suite](https://www.capterra.com/p/237272/Webex/)[

CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[

MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[

Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Justin C.

Call Center QA Manager

Computer Software

### "I use this product to ensure real-time compliance with industry standards for my call center agents."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2018

Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working.

Pros

The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them.

Cons

This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 14, 2018

Justin - It has been a pleasure working with your team and we look forward to collaborating and delivering further efficiencies via automated keyword spotting for years to come.

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