Castel Communications

Castel Detect LIVE

Who Uses This Software?

Contact centers across all industry verticals.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Castel Communications
  • Founded 1982
  • United States

About Castel Detect LIVE

Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.

Castel Detect LIVE Features

  • Automatic Form Fill
  • Call Analysis
  • Concatenated Speech
  • Continuous Speech
  • Customizable Macros
  • Specialty Vocabularies
  • Variable Frequency

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