# Access Recruitment CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Access Recruitment CRM the right Recruiting solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110208/RDB-Pronet/reviews --- Access Recruitment CRM 3.4 (10) [View alternatives](https://www.capterra.com/p/110208/RDB-Pronet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Access Recruitment CRM Ease of use 3.4 Customer Service 3.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rob S. IT Manager Information Technology and Services Used the software for: 2+ years ### "Used for over 12 years" November 14, 2018 5.0 Very good overall, some of the expensive add-on products haven't been as useful as we originally hoped but the core RDB ProNet product works very well. We are hoping to move to the browser version in the next 1-2 years which will give the database a new lease of life whilst maintaining all of the records we have built up over 12 years. Pros Our company have been using RDB for over 12 years and in my 10 years managing it we have seen a lot of changes! RDB is easy to use as a whole, you have the option to customise the look & feel as well as being able to hide fields that you do not use. The document templates are great for streamlining workflow processes too, with the ability to add numerous "merge fields" from client, candidate and job records, The support team are quick to respond in most cases too. Cons Lack of in-built reporting. We have tried their "Insight" solution which worked OK at the time but was clunky to configure and building a new dashboard would take days. We have since moved our reporting to Microsoft Power BI which is absolutely incredible. The fact that RDB is SQL-based means that we can report on any aspect of the database, the result is a set of custom dashboards that we use for high-level MI, revenue tracking, placement source tracking, calls and KPI reporting, etc. The fact that it's still a desktop application is a bit of a shame in this day & age with consultants having 30-40 windows open at times, no easy way to move to browser version without paying for expensive hosting solution & losing access to ALL custom analytics. We would also like a GUI utility to be able to import data from Excel into RDB. More and more support calls/requests are deemed to be "custom development" work at a very high cost. Review Source SB Sophe B. Business Development Manager Staffing and Recruiting Used the software for: 2+ years ### "Sophie Review" July 22, 2022 5.0 It is ok Pros The Reporting information I was able to pull off to assess where i am Cons the CV side of things, trying to search candidates CVs was very difficult Review Source VR Verified Reviewer Head of department Information Technology and Services Used the software for: 2+ years ### "Shocking products, terms of business and customer service" May 10, 2019 1.0 Awful, don’t even consider changing or using RDB ProNet or using First Choice as a company. Feel free to contact me via Capterra if I can help you make the terrible decision we made. Pros The familiarity if you’ve previously used RDB ProNet. Cons Customer Service: 0/10. If you ever have an issue such as down time or system issues you are passed from one person to another, with no definitive answer on when the issue will be fixed. Their customer service team are rude, uninterested and do not follow up with you, even when agreed. Account Management: Liars, you get told one thing, then 2 days later they tell you something completely different, again Account Managers take 2 weeks to respond to emails, never return calls and just are uninterested in providing you with a basic level of customer experience, let alone a high level. Our Account Manager in particular is shockingly bad and rude. Service: Probably the worst of all. DO NOT USE THEIR VIRTUAL OFFICE SOLUTION. If you ever want to do work uninterrupted then do not for a second even think their virtual office will provide you with what you need. I’m talking crashes multiple times a day, 3/4 second lags between opening emails, web pages not loading. Their database is out of date, clunky, no MI or reporting. The new version looks good but consider something like Bullhorn that has been around for a while that has advanced features like LinkedIn interaction. Their normal version Has the look and feel of a a 1990’s NHS system. Pricing: Well that depends on who you are, they are considerably more expensive than other solutions, which I personally wouldn’t mind but consider the bad customer service, a rude account manager and awful product and you have an issue. Review Source AK Anelia K. Senior Recruitment Consultant Oil & Energy Used the software for: 1-2 years ### "Functional CRM, but lacks updates and ease of modifications" November 7, 2019 4.0 It is a standard CRM, providing a decent amount of features and it is a good starting point if you don't have a CRM. Is it the best on the market? I don't think so. Pros It has the essential tools for a recruiter, database, searching, mailshots, notes, etc. It is relatively easy to use. Cons There were never updates and modifications (that were promised), no customer support Review Source SB Stephen B. Director Used the software for: ### "We have been using RDB Pro Net for almost 10 years and we couldn't be happier. " October 5, 2015 5.0 Prior to launching Purosearch we looked at a number of suppliers and we decided that to go with RDB Pro Net, because in our opinion the product looked the most impressive and the team at Firstchoice Software were the most attentive. The innovation and functionality of the product is superb, and combined with the reporting tools available I can't imagine another product coming anywhere near. Over the years Firstchoice Software have become our most important business partner and we are still delighted with the choice we made back in 2006! Review Source KN Katie N. Director Staffing and Recruiting Used the software for: 2+ years ### "Okay product" April 17, 2023 3.0 It did what it said it would - basic and useful CRM however not as functional as others I have seen Pros the system was easy to learn having used other CRM systems before. Cons There wasn't much integration into other systems i.e. LinkedIn that other CRM's have. The overall functionality was basic. Review Source VR Verified Reviewer Recruitment Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Outdated software" March 8, 2022 2.0 Pros Very basic, easy to follow interface, due to age Cons Very old and outdated bit of software that shows its age at every step. Review Source BB Ben B. Director Staffing and Recruiting Used the software for: 2+ years ### "Way behind the times " March 30, 2023 2.0 Pros Does the basics. Had used for many years so felt very familiar and was much better before being purchased by The Access Group Cons Built on an old legacy system. Has very much shown its age over the last 5 - 8 years. Workflows are long and complex. Since being purchased by Access support has almost disappeared and they tie you in to lengthy contracts that are hard to exit Review Source MN Mark N. Director Used the software for: ### "Fairly easy to use for basic tasks, but anything else will cost you!" August 26, 2015 2.0 I've been using the system for 4-5 months and it is fairly simple to use, although if you are doing multiple tasks you end up with lots of seperate boxes open which can get confising. When you speak to support about something they will often refer you to their developers for 'additional work' that requires extra payment. This includes simple things you would expect from any CRM like being able to add a logo to invoices (why this needs bespoke coding I do not know as surely every client needs it!?) and importing data from excel into the system. If you want to use these, make sure you get EVERYTHING in writing that you want from the system before starting as you will pay handsomely for anything else. I'm not the only one to experience this. You are also not allowed to contact the support line unless you have been on their training course, which costs about £400 per person for the day so factor this cost in. Note: The remote desktop version is slow and it will not allow you to use Google Chrome (the worlds most popular browser) which hindered many apps I use to automate processes, slowing down my day. Go with the desktop version if you want to use Chrome. To summerise, would I recommend it?... Probably not to anyone starting out as your start up capital will take a big hit. Review Source MK Marc K. MD Used the software for: ### "15 year relationship" October 2, 2015 5.0 I have used RDB for 15 years now starting as a sole user working from home to now having 75 staff across offices from London to Birmingham. As my company has grown , so has theirs but the strength of the relationship at Board Level as well as at day to day support level has always remained the same. It is a great package, constantly evolving and one that i would highly recommend to others in the industry. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.