MailChimp

MailChimp

4.5 / 5 2310 reviews

Who Uses This Software?

Companies of all sizes, from individuals to Fortune 500. Free for lists of up to 2,000 subscribers.


Average Ratings

2310 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MailChimp
  • www.mailchimp.com
  • Founded 2001
  • United States

About MailChimp

MailChimp is the world's largest marketing automation platform. 15 million customers, from small e-commerce shops to big online retailers, use MailChimp to express themselves to the world.


MailChimp Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

MailChimp Reviews Recently Reviewed!

Love love Love MailChimp!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love just about everything about MailChimp. I work in marketing and sending out mass emails is so simple and even fun!

Overall: Love it and the price is always right!

Can't explain how much I love MailChimp!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp is so super duper easy to use. I love using it for work and all my coworkers do too. Sending mass emails has never been simpler!

Overall: It's basically a free program that makes life in marketing a breeze!

83db943f8f2250b7df48ac5bb50e1667

One of the best ESP's on the market

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use. Great interface for navigation, analytics have improved greatly. Overall, this tool makes it easy for you to stay connected to your clients!

Cons: Managing files such as images can be a challenge, and the list management took some time to learn. I would like to be able to send the same email to multiple lists as well as multiple list segments.

It just makes news-letters a breeze!

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love this programme! It was introduced to me by a friend and then I showed it to a lot of missionaries needing to send professional looking newsletter's to their sponsors. It's a really useful tool!

Pros: It's super easy to use and offers design advice to someone who would usually not be as visually savvy. You can use previous templates to show continuity and optional facebook tags at the bottom of your letters, make it easy for your followers to keep track of you.

Cons: It can get a little confusing if you aren't fully aware of the programme so having someone useful or searching for helpful tips online can really help.

Great tool to start basic email marketing flows

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use; the design is intuitive, and reliable. Deliverability is almost 100%, so it's perfect for a business with no IP "credibility" to start out with.

Cons: When you get into more complex email workflows, there's only so much MailChimp can do. But by that point, a marketing automation software is what's needed.

Overall: It gets the job done in the most effective and design-centric way.

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Easy to create campaigns and templates and it integrates with our CRM. Very happy!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The biggest advantage is that it connects to so many of the other tools you are already using. We use the Drupal CMS and the ability to manage contacts/lists is very important. Therefore, we can manage them in our other application(s) and then use those lists to send our campaigns.

Cons: The integration pieces are not necessarily managed by Mailchimp from what I understand. This leaves room for error when there is an API change. Like I said, I could be wrong, but if Mailchimp could have stronger ties with the open source community and the applications that try and utilize them, the better off they will be.

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Mailchimp has been great in distributing weekly newsletters to our subscribers

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: The response automation, and ease of use are the best features of this software. It's easy to upload subscribers as a .csv or .xls file and import new contacts.

Cons: If you're a small or medium size business, the features will suit all of your needs. But If you're a larger complex software company or large retailer, MailChimp doesn't have all of the options for sending targeted emails to subscibers who do different actions within the email.

Overall: Easy, free email automation that saves me hundreds of hours following up with prospects.

Pretty simple, but useful

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Despite being such a simple software, it is professional enough and if you haver never worked in marketing or similar, this program is really helpful. It lets you do a lot of things and it provides you with some templates. It is specially designed for beginners.

Cons: The problem is "the same as the main advantage", since it is a software designed for people that is entering this world, once your enterprise has grown enough and you need to take it to the next level, it feels like it doesn't cover all your needs. On the other hand, it can be a little complicated to learn how it works.

Overall: Overall it is worth the price. It is not a super professional software but fulfills perfectly its purpose. Ideal for begginners and sufficient for experimented people.

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Great way to send promotions!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ive used Mailchimp to send out special offers and promotions for a couple years now. The tracking they have is top notch and its cheap!

Feature rich mail campaigner

Nov 15, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are lots of features available, like tracking the success / failure of email campaigns, gathering reader analytics and creating forms. The price point is excellent for the value we receive it from it. MailChimp is very easy to use, so when training new users there is very little pain and frustration.

Cons: The initial set-up of MailChimp was rather confusing and required 2 days of development / testing. Getting advanced email signatures to work with MailChimp is tedious, especially electronically signed signatures.

B056b922f5b6f3f509634a4740a93e4c

Email software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with Wellness Living I love customizable templates. I use the automation that are now free.

Cons: Customer services is on through email and it frustrating. Billing is very confusing. They are not helpful.

Mailchimp makes email automation simple, but not always hassle-free.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use for managing small lists and creating email campaigns, whether automated or individual. It's simple to add email addresses to be removed or included and has plenty of ways to sort your contacts. With a Pro account you're able to run Mailchimp like a typical marketing automation software suite. It even helps you gather emails if you need them or drive traffic there with ads.

Cons: Mailchimp is difficult to set up and integrate lead generation from CRMs like Salesforce. It's easy to set up reporting to Salesforce, but getting the right list of contacts to include and keeping it updated, while removing users regularly is a more difficult undertaking than it should be. The inidividual pieces aren't necessarily difficult as much as there always seems to be a hiccup in something so it requires more attention than it should. Basically, there's not set it and forget it, it typically needs a little babysitting when it comes to automatically syncing lists.

Overall: It definitely helps automate our email process and makes it simple to use the same templates and look for all of our communication. Manually updating lists is simple and a not too bad alternative to the headache of setting up a completely automated lead syncing process from Salesforce.
The design of emails are nice and make for easy tweaks to include just what we're looking to send out.

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Mailchimp is email marketing and automation royalty.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While there are a lot of email marketing platforms to choose from, when it comes to automation, Mailchimp has found the secret sauce. While the learning curve can be a steep one for beginners, they have plenty of tutorials and an extensive knowledge base to get you moving in the right direction. I use a number of email marketing platforms for different clients, but Mailchimp is always my first choice when it comes to automation because of its ease of use and the variety of options the platform provides.

Cons: From start to finish creating an email campaign can be a little clunky. There are lots of moving parts. I'd love a more streamlined user experience.

Overall: The email automation is fantastic. I've used the platform for many years and consider them my "go to" for reliable email automation and great looking emails.

Mailchimp is lovely

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used this at multiple jobs and will continue to recommend.

Pros: this email service provider is so easy to use, provides great reports, and gives proper training tools

Cons: I struggle to think of cons. but I wish there were more templates and freedom to design the layout without having to know code

One of many options

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The integrations with tools like Facebook ads is really cool so you can serve ads in along side email sends, but there are just some quirks that might not work for everyone.

Cons: There is no shortage of email provider options and, while mailchimp is worth consideration, it isn't the only game in town.

mailchimp was difficult for me to navigate when first started to use it.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can send out emails, events, etc. in mass bulk with mail chimp. Overall, once I got the hang of it, it became easier but I still don't know all the functions and I am still watching videos to help me with my usage of mailchimp since I do use it weekly.

Cons: It was hard to navigate at first. I had to watch several youtube videos for tips and advice on how to use mailchimp. I could not find any videos on mailchimp itself on how to use the program so I had to look for them on youtube that other users had created.

Overall: mass emailing, daily updates from subscribers and unsubscibers, data on those who opened the emails and clicked on any links. Social media post from within mailchimp.

Easy and Good Quality

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best features are being able to see what you are creating and editing in both text and html formats. The ability to create visually impacting emails allows us to truly broadcast our platform to many users. The price tiers make choosing plans simple and easy and the setup and editing is equal to other competitors on the market today.

Cons: The hardest part is making sure that all contact information is as accurate as possible. The import feature works well if you are importing from csv files or another program, however it did create a bit of a question on first time use with some emails not showing up in HTML format.

Overall: We are able to easily contact our volunteers in a reasonable time!

I like to work with MailChimp because its easy to use

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: MailChimp allows you to send whatever you want to improve your business, its great to do whenever you want The free account allows you to send around 2000 free emails.

Pros: Setting up our lists is easy and have free plan for small bussines, they have low-cost plans and have built-in templates and editor to customize campaigns. many of third-party integration You can schedule emails to deliver at a specific time during each time zone, I love that they have eliminated the necessary double option in and have made the autoresponders so much easier to set up. I love the drag and drop functionality and having the ability to code a design directly on the platform.

Overall great, easy product but customer support needs some work

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's really easy to design and send an email. The drag and drop interface is so easy to use. I like the A/B testing functionality.

Cons: Importing a list from another source gave us some issues and customer service wasn't a lot of help with the matter.

It's the best free email automation service for small businesses.

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that it's free to start with is a major advantage. It's extremely user friendly and easy to understand if you're just starting a business. Having some sort of email automation tool is critical to reach potential customers and this provides an effective solution. After you're more established in the business, you can upgrade your account or move on to another email service.

Cons: Because it is free, it can be extremely basic. It doesn't have all the advantages of a more advanced system like HubSpot or Pardot. Better systems allow you to track user activity on your website, view interactions, etc. But like I said, you get what you pay for.

Good for basic email marketing

Nov 14, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: User-friendly, simple to use. I can give it to team members and they can put an attractive email together easily.

Cons: It could be better for email segmentation and include better and more detailed email analytics. I prefer marketing automation software.

Great Platform

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I like that this platform is easy to use and offers a free plan. Additionally, I like the fun features like how the chimp high fives you after you send a campaign.

Cons: I would like more templates and flexibility in the layouts. Information on this may be available in the help section, but when you are a one person marketing department, it is often difficult to find time to dig for information.

By far the best Email Marketing page

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you need to send email marketing, this is your page. Mailchimp help you to prepare, send and track your emails perfectly.

Cons: I can not make reference to cons in Mailchimp, since at this moment I have not found them. Maybe I can incorporate some more function, but this is more specific for my case, since for a general use it is perfect.

Overall: Nothing more to say than the best Email Marketing software in the market.

modern, easy to use

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how user friendly this software is. The starting tutorial is great for first time users and the design layout is asthetically pleasing.

Cons: I feel like everything about mail chimp is great but if there is one thing I would change would be that there is too many template options to sift through.

Mailchimp is a fun, easy to use email platform.

Nov 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the spirit of Mailchimp first. The dashboard is bright, positive, and funny. It's very intuitive to use and brightens my day. Mailchimp has a lot of great features and pricing options too. It's plenty powerful for a small company email program.

Cons: List management and reporting is a bit clunky at times. When creating a new email, the "next" button on the bottom of the screen is so low it's easy to miss.

Good but could be improved in a lot of ways

Nov 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp is one of the best solutions for small business owners and bloggers who are just starting email marketing campaigns because of its free service, but its paid plans offer plenty of helpful features for any business's email marketing efforts. You can schedule emails to deliver at a specific time during each time zone. it is extremely easy to use for anyone, regardless of how tech savvy one is or is not. It's also an affordable choice whether you have 100 contacts or 20,000 contacts to reach. It includes advanced features in its email creation and tracking tools, and we had considerable success with it when we sent test emails to a variety of email clients.

Cons: MailChimp does not offer professional design services. Tracking links in your emails will use the domain ¿list-manage.com¿ Does not have an option of blacklisting people. MailChimp¿s brand is not only cosmetic ¿ it¿s engrained throughout the product. For better & for worse, MailChimp has a unique language for its features & processes. MailChimp no longer does ¿autoresponders¿ ¿ instead, they do ¿automation flows.¿

Free version works great for my needs!

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome way to track my email lists, and to quickly send updates on our work using pre-set templates. I have only used the free version, but I love being able to post automatically to social media accounts, and track opens, etc.

A great tool that saves me a lot of steps everyt ime I use it!

Overall: Great, easy to use way to reach donors, customers, or volunteers. Quick set up and off you go!
I would like some more design features in my templates, but I have the free version, so I can't complain.

Fun and Easy To Use

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: For the most part, I have really enjoyed switching over to Mail Chimp. I had been using Constant Contact for 12 years but it was not very user-friendly. MC makes it easy to create campaigns and send out mobile-friendly emails.

Cons: My biggest struggle has been with the templates. We have created several branded templates that don't seem to stay consistent as they should (as far as keeping our branding colors/fonts/etc).

MailChimp provides an ideal communication tool for companies of all sizes.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp has kept current with media and communication developments. Not only are they an email management and communications software company, they now have opportunity for social media advertisement, and lots of automation capacity. It also allows a company to explore for free up to 2000 emails in the database. It is also relatively easy to integrate into a web-site.

Cons: MailChimp is a little challenging to learn in the beginning, but their tutorials and customer support are great. They are designed to grow with a business. There really is not much I dislike about MailChimp.

Overall: MailChimp has allowed me to grow my business, as well as communicate with those I minister to. Depending on one's budget, there is a plan available. In addition to their email campaigns, their social media ads are provide helpful tools to grow our impact.

Good Starter Mailing Software

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to have 2,000 subscribers for free is a plus. They allow for quite a bit of emails on a free level as well.

Cons: The templates that are available aren't the greatest. Also, the analytics are not as good as competitors such as aWeber.

Mailchimp review by small non-profit user

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is intuitive to use and makes visually appealing products. It makes it easy to create mass emails and market to our audience and donors. There are a variety of templates and the drag a drop features make it easy to customize whatever you create.

Cons: It is difficult to organize subscribers based on demographic information. It has to be done manually, which is very time consuming and makes it difficult to target segments of our donor base.

Great and easy to use without being simple or basic

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and most screens are easy to navigate. Keeping track of messages sent and ease of scheduling campaigns are biggest strengths

Cons: Sometimes knowledge base articles can get very confusing. Many similar terms used. Mobile apps still need improvement.

Mailchimp scalable maillist management with integrations up the wazoo

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The first choice in mailing software.

Pros: Simplicity for your small business with full functionality of a major list management package. Lots of integrations with Zapier and most common business apps. Doesn't overwhelm at first so for a small simple operation like ours (route mailings) this was perfect and as we have grown our customer base and types of mailings.

Cons: Some of the lists and features are nestled in weird places. Customers on multiple lists could have been better explained so you don't accidentally "blacklist" someone by moving them to a list they didn't sign up for.

Complete system but meant for larger organizations

Nov 09, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Mailchimp has quite a few features and allows you to do just about anything you need. Full functionality.

Cons: It is much harder to use than it should be. The format allows for many mistakes to be made and it is a confusing platform. Built for experts not small companies looking to get the message out.

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Easily do mass mailings to our lists, integrates great with our website forms. Keeps us in touch

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, fast and many free features. Love the ability to design online mailings, and allows us to re-use certain proven campaigns. Overall great software.

Cons: Lots of new "paid" features, but hey, they gotta make some money, your lists aren't easy to pull just a few contacts from and mail just to them.

Overall: Using just the free parts, it gives you a very robust mass email system for a small company. Great way to enter the market and keep customers informed, while keeping you legit/not spamming people

Email marketing and automation at his best for me and my team.

Nov 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that I like the most is the intuitive user experience with the platform. The second thing I like the most is that it's free untill you become able of afford the price. This is - as I call it - a PRINCE tool !

Cons: While it most certainly is one my favorite eamil marketing and automation tool so far, it's still isn't easy to start with and to handle.

Overall: The great benefit I get from Mailchimp is to be able to use a tool at the forefront of the email marketing market and yet do it nearly for free !

Great experience using Mailchimp for myself and for several clients

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The best thing about Mailchimp is that it's very easy to use and integrates with lots of other software and SAAS.

Cons: If there's a thing that I would improve is the url of the email campaigns, which look a bit spammy. I would love to have my own domain used for those urls.

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Easy to use email marketing for small business

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. I've used quite a few email marketing tools, and MailChimp is one of the best. I like the fact that there are built-in templates which are fully customisable. Integrates seamlessly with Salesforce, too. The program is really easy to use, even for those who have never used marketing automation tools before

Cons: Would be great if they could add more visual reporting like Google Analytics without having to export the data to Excel.

Overall: It was easy to design beautiful marketing campaign to our list - quickly. It was easy enough to understand even for those employees with no background in marketing automation.

Perfect way to design mailers and make it look professional!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can create templates easily by selecting images, text boxes etc and save as many as you like. This allows you to create campaigns for any topic under one template. You can add images quickly and drag from your desktop, you can add headers and voting buttons. You can creat groups of who you would like to recieve the message and save these for future use. It is easy to use, especially someone who does not know much about design. This gives all your emails a professional look. Mainly used for company wide emails to ensure consistency and class.

Cons: Have problems at times sending campaigns or even test campaigns as it does not always arrive in your inbox the first time. If images are too large, they will scale them down and you can lose the quality, however I feel this may be because of the image.

F3a8a01bcf1593e11075100b7fd61c9b

Great Email System For Small Business

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: VERY easy to use...I had never used any kind of email software before this, so I was learning from scratch. Their interface is super user friendly, and their customer service staff is very helpful.

Cons: Sometimes when I am trying to load new email lists, it lags or errors. But it only seems to happen when I have HUGE excel sheets, so I have learned to cut it down in to a few smaller uploads which really helps a lot.

We love using mailchimp

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, user friendly, free and our business loves it and our customers do also, dashboard is user friendly

This software is easy to use and makes marketing a breeze!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having so many options for creating marketing materials to send out to our members. The program is easy to use and you can save templates you use often. Also you have the ability to track how many people are reading the materials.

Cons: I would like to be able to email the campaign to just one person instead of having to send to a whole group of contacts.

Overall: How easy it is to use!

Solid for Everyday Emailing Needs

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use, intuitive, lots of powerful features (even in free plan), easy to integrate with most major platforms

Cons: Lacks important features (that competitors have as basics), a bit limited in the configurations, expensive when sending lots of emails

Great for what it is

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the free version of MailChimp. I enjoy the ease of campaign management and the useful statistics provided. I also like the predesigned templates that facilitate your work. The management of lists and people that will receive the marketing campaign is also really well done.

Cons: I would like for some integration with pdf or other programs (rather than coding) in case you have a template that you already like.

Great Quality But Expensive

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MailChimp is easy to use and offers great features and functionality. Setting up a template for your newsletter is easy. So is setting up Marketing Automation.

Cons: MailChimp is expensive! They were great to use as I started building my subscriber list, but once it got bigger the cost was prohibitive.

Overall: An easy, high-quality way to reach your subscribers via email.

MailChimp is great for a small business owner to collect e-mail addresses, design e-mails and more.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the templates that MailChimp provides. It's also really great to have such wonderful, step-by-step directions when I need help.

Cons: MailChimp doesn't integrate with the forms plug in that I use unfortunately. I wish that I could move/organize templates and campaigns according to list for easier navigation.

Overall: Organization and collection of e-mail addresses for my site and business, easy way to e-mail groups all at once, great templates.

Overall, I prefer MailChimp over other email marketing systems.

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive and easy to use. I like how you can segment the mailing list and the ease of managing the subscribers. Mostly, I love that I am able to create professional quality emails.

Cons: It is hard to customize some things in the editor. I also don't like how the editor is off to the side and not within the email.

Acd8f715bb1f698aae85bab2274f0b06

Good Email for Small Businesses Getting Started with Email

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mailchimp is easy for anyone to pick up and learn because the user interface is simple and the steps are clear.

Cons: There aren't a ton of advanced features on Mailchimp and it is better for using templates and not doing anything too tricky.

5bfd0c9068ea4207d3f2273e47735772

Not the most intuitive, but the best deal for the money

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I've used a lot of email marketing products, and MailChimp is the best deal for the money. The drag-and-drop functions are super easy to use, and you can accomplish a lot with the design.

Cons: Once you have a template, it's hard to make any changes in the editing mode (like add columns or make a link bold). You have to edit the template itself, or at least make changes to the entire email even if you only want a change to one small part of it. I've never fully gotten the hang of their segmenting feature, and prefer Constant Contact for that. Or at least, what CC was several years ago when I was using it.

30db6280d6cd2c24b2335b9a4a70ded4

I like Mailchimp, especially when you're just getting started.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mailchimp is easy to use and pretty straight forward. I love that they really work with you to get started and have an entertaining culture/style to their videos and support.

Cons: I wish their automation was a little better and that segregating your list was a little more straight forward. But it seems like you don't find those features until you're ready to pay a little more.

Robust emailing marketing software with lots of third-party connections.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: MailChimp is a very popular email marketing platform that makes it easy to send out mail campaigns. We use a great plugin for our gravity forms pushing anyone that submits a form on our website to a specific MailChimp list, group, or segment. This makes it easier than trying to regularly upload a list each time it changes.

It's popular for good reasons as setting up templated emails is really simple, guided by a step-by-step process with additional coding and advanced setup features. It also allows for RSS feeds to be sent to a blog signup list. Creating automatic drip campaigns is another feature we utilize heavily and works great at increasing follow-up. The split A/B testing is a great way to test the messages of your marketing campaign.

Being able to see the reports on clicks and users makes it one of the best features of MailChimp. We use it as a way to know our warm leads we should be reaching out to.

Cons: Although being easy to use, the few spots you get snagged up on are better resolved through a Google search than a chat to the support people. They stink. The other big con to MailChimp is the way it handles lists, groups, segments, and signup forms. Because MailChimp bills you for every last contact you have with your lists, creating duplicate lists can be an expensive mistake. The only way to separate contacts without getting double billed is to use segments and groups. This creates a challenge when using the signup forms, as the person will have to choose their preferred group to join. It would be better if MailChimp either made the signup forms group based or allowed for separate lists without duplicate charges. The other big downside to MailChimp is the difficulty with managing a user's email preferences. For example, if a user only wants to receive monthly emails instead of weekly emails, creating that option can be a bit tricky without some careful planning. It would be simpler if MailChimp created a frequency option as a customer profile option. This would fail-safe against sending out too many emails to someone that wanted fewer emails.

Switched away... then switched back

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They're stepping up their game considerably with the introduction of automated email flows and google remarketing functionality. For a small startup, it's nice to be able to consolidate more of my tasks into one simple software package.

Cons: Their flows are not yet as sophisticated as other service providers we've used, but it was worth switching back for the significant reduction in price from those providers.

Easy to Use, Great Support, Flexible

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Whether you are an advanced user, or new to email marketing, MailChimp conforms to you and your needs. You can leverage preset templates or drop in your own code. Has easy to use list management and great reporting.

Cons: Would be great for more third-party integrations (such as Google Analytics and Google Tag Manager).

D6e6fc1d9c0ffa4ba95809060c561af1

A good introduction to email marketing

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a super easy software to use. If you are a small business looking to create amazing emails for your customers, MailChimp is a great introduction to email marketing software. It's intuitive enough for anyone to use.

Cons: While it's easy to use, it doesn't sync with every database. And lots of CRM and marketing automation softwares are including email sending capabilities which can make it a little obsolete when you move up a level.

Overall: Were able to use this software to send out an email on behalf of clients who didn't have a marketing automation account.

Best Email Marketing App!

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: MailChimp is great for anyone looking to create email campaigns. They should do more awesome giveaways! ¿¿¿¿

Pros: I¿ve used several different email marketing applications over the years and MailChimp is by far the best one I¿ve used. Competitors, like Constant Contact, are ok, but not as user-friendly or provide the top-level support like MailChimp has done. My favorite thing are the occasional giveaways the company does; I¿ve received cool monkey themed swag from stuffed dolls, stickers, to knitted beanies and MailChimp tshirts.. They seem to have a great work atmosphere. Any interaction I¿ve had with their customer service has been above pleasant. The user interface of designing email marketing templates and building email lists is my favorite; super easy. They also let you know if your email lists don¿t comply with email marketing standards so that you don¿t end up blacklisted.

83ff0d6360992caf1d53294c8c0e75ab

It is a nice tool and easy way to lear how to use it, have nice templates so you can easily made a m

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It have a lot of prebuilt templates that help you a lot if you´re running out of time to make a sucess campaign

Cons: It have to have a nice creator of templates that allow the customer to design for 100% the template not only eith the sizes and text boxes that have prebuild

Overall: You can lear quickly how to use it

Great Company to do Marketing emails

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like to use this software, it takes you through step by step to get started with your email marketing. It's very easy to use and I love the statistics that tells how people respond to your email.

Cons: Sometimes I found it too complicated to design an email marketing. I often felt like I wanted to hire a design expert and as a small business that wasn't feasible.

Good email sending software

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like all this kind of softwares it is easy to use, it has all necessary feature for productive work.

Overall: I did all seemed to be good. Newsletter sending software is a good way to communicate with clients so highly recommended thing.

Even though it's not really easy to setup - once done it works great!

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I used Mailchimp in different scenarios (in my own business, as well as helping out family/friends with mass mailing needs). Once you have the system setup it's really easy to send thousands of emails and the analytics about who opened/clicked on what you sent are very nice and easy to digest.

Cons: I find the initial setup to be somewhat difficult for somebody with no experience. A better tutorial or walkthrough of the application upon first logging in would be a major asset.

Daily Use

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very easy to learn how to use as well. We use MailChimp daily at work and would not change a thing. Also their customer service is great.

Cons: The analytics is a little confusing. The revenue that is generated from e-mail is different from the Google Analytics for the website but not a big deal.

Awesome software for email marketing!

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp is amazing for helping us manage our email marketing campaigns. It is extremely easy to use, and anyone can send great looking emails without knowing anything about writing HTML code by using its drag-and-drop interface. Its online signup forms, integrations with other software, and automation capability make it a great software for users of any skill level. Plus it has a free version that is more than sufficient for a small business!

652e9b836ae8d59c9141631025cb5663

Very good website for sending mass e-mails

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease with which you can create a new e-mail template, design it however you wish it to look to send it out to a large number of users is brilliant.

Cons: Sometimes when attaching a file to a link, if the text box containing that link is still selected and the e-mail is sent out, on the e-mail that gets received that link in particular does not work. It seems you need to click off that link prior to sending the e-mail.

It would be useful if a PDF file is attached with hyperlinks in it, those hyperlinks would remain active on the e-mail that gets sent out, sadly this is not the case.

Df857f2bc54d8159e6217ffa238fa589

Great to use for email marketing campaigns

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is super easy to create campaigns in the software. The editor shows you exactly what your email will look like, it is nice to remove the guessing game that other competing softwares have.

Cons: I do not like that you have to replicate campaigns to send to multiple lists. I wish that there was a way to select all lists or multiple lists to send 1 campaign to. I send emails weekly to different groups and have to replicate my campaign 5-10 times!

Great software

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very complete. Easy to use and to create templates. Easy to setup. Dashboard very complete. Marketing automation efficient

Cons: Quite expensive compared to competitors. Add-on a little complicated to understand (mandrillapp) Some responsive problems.

02ec2d5515a34b9719c1b0d423df4432

Excellent tool for free

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm able to easily create mailing lists and run email marketing campaigns. It has improved the contact with my guests

Cons: I use the free plan which is limited in the number of subscriptions. The alternative plans are not inviting for small business like mine.

Awesome software to distribute your marketing emails

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp runs really well and is free when sending out less than 10,000 emails a month. You get a WYSIWYG editor, can include pictures, links and all the bells and whistles. You can ensure that you send out a mobile friendly version in addition to the traditional email formatted for large computer screens, add a sign up form to your website, connect your emailing campaign to your social media accounts and so much more. I have been using this service for years and love it.

Cons: The only downside is that there is no offline app for mac or windows (your browsers offline mode may work - but I never tested this with Safari) and there is no simple straight forward way to sync mailchimp lists (the email contacts) with other contact databases or apps (there are ways but not straightforward).

Overall: MailChimp simplified my sending out of newsletters and makes sure they don't end up in Spam.

Great tool for email marketing and automation!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using MailChimp for last two years and I must admit that it's the easiest tool to create emails for me! What's important for me - there's a lot of tools to integrate with MailChimp. So I can create email lists with ease and send them to MailChimp to continue lead nurturing.

Cons: To be honest, MailChimp is almost cons free, in my case. But If you have customers, not from UK or US it's better to use local email marketing tools. Because of higher deliverability.

Best Campaign Site Out There

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp makes it easy to send email campaigns - to me that's there biggest strength. It's easy to upload new lists in multiple ways, it's easy to build/edit your mailers and it's easy to send.

Cons: While they are not the most expensive campaign service out there, they are still a little pricey for larger lists (small lists up to 2000 emails are free though!)

Overall: I can build and send email flyers quickly and easily. They go out exactly when planned and send to everyone right away, unlike other services which can take hours to send to large lists and end up missing the anticipated delivery time.

Great program, but becoming quite costly.

Oct 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ease of use of MailChimp. Everything is very intuitive and they are making it better all the time!

Cons: The customer support and the cost are the only negatives about Mailchimp. The customer service is not a huge issue because there have been very few times when I have actually needed help from them.

Easy, Effective, & Inventive

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I had heard of MailChimp before and just disregarded it as another mailing software; now that I've used it, though, I recommend it to everyone!

Pros: MailChimp is incredibly easy to use! Even someone with limited experience can create a sophisticated newsletter, announcement, or campaign using this software. I love that MailChimp allows me to send test emails and reviews multiple times what's being sent to whom, eliminating some of the anxiety of sending a mass email!

Cons: As with any software, there's a learning curve as you adjust to where everything's at, which buttons do what, and how to get exactly the look you're imagining. I wish MailChimp had more of a graphic design component to it, but it's easy to use other softwares and import things into your campaigns anyway.

Ab558a735e7c9a5121e97abd99e7a3da

Great Program that continues to offer more every month

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software several years ago but at the time it had a limited scope. Since that time they have made vast improvements and it's amazing how much more you can do with it now. It also integrates with my website, Shopify which is fantastic!

Cons: Like all software programs, it does have a learning curve, but is very intuitive. I wish it had an integration with Hub Spot CRM.

1adcf913a70197b0f0c67737bde01e76

Free version works really well for small business

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: MailChimp comes with guides, templates, and analytics, which makes it easy for a one-person shop to create and send regular newsletters.

Cons: The only thing I really want to see is an option to attach or embed a PDF as part of an autoresponse when someone signs up for the newsletter.

Great features at a great price. Start your email list for free, and expand as you need.

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the pricing structure the most. You don't have to pay until you get over 2000 subscribers. If you have over 2000 subscribers, and you can't afford the price, then there is something wrong with your business model, and not MailChimp.

Cons: Sometimes it is hard to fine tune how the html email looks. There is a lot of tweaking that you need to do if you know how to code HTML and CSS.

Overall: The easiest way to spin up an email list.

A cute, friendly format.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a very user-friendly format that's straightforward and streamlined, and yet, my favorite part is playing high five after sending a campaign.

Cons: The options for sorting and tracking users and their patterns are very limited even when compared to other platforms of equal cost.

Good Tool for Various mini marketing campaign

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A pretty good software must use for simple campaigns.

Pros: Email - A very good and secure email campaign system Reports - A very well presented report interface Mobile Application - Good mobile application

Cons: Lacks a few of important micromarketing functionalities. Little complicated, must work on usability.

Keeping in contact with our Real Estate Clients

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: East of use and updating the lists. List for unsubscribed, and permanent bounces. It also lets us see when the email is opened.

Cons: I could not find the button to download the current list.It has always been reliable and operating when ever I log in.

C33e9f1a6289d0ead8d3238b01f04e07

Great solution and free for our size, too

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp is a great product that produces professional looking mass emails and it's pricing structure is wonderful-- free until you actually have something to spend on it.

Cons: The interface for creating emails is sometimes a little wonky, probably due to the complexities of html, css, etc. Fonts sometimes won't change properly, for instance.

Overall: We now have professional looking mass emails that fit within our tight budget

Best email marketing tool in the market

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is the best email marketing tool we tried. Creating templates is incredibly easy. New features are introduced constantly.

Cons: It's expensive. But quality has a price. It's good though that they have a starter plan to try the product for free.

I have effectively used Mailchimp for both myself and client projects.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is designed in a very friendly way. I appreciate their voice and tone and how that is reflected in their user experience design. I have no problems recommending it to clients when they are beginners at email marketing.

Cons: I believe that the templates could be a little more forward thinking and really push the next trends that are bound to happen in email.

Overall: This software allows me to build a list for my own business with the easy platform integrations I have access to.

MailChimp has been a great way for me to stay in contact with potential clients.

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that MailChimp lets me send mass emails without them feeling like mass emails. I like the schedule function because it lets me get a message ready during the day and know that it will be sent when I want it to. I also like the list management feature; I don't have to worry about removing people from my list if they unsubscribe.

Overall: It's a great way to keep in touch with leads/potential clients without spending hours sending individual emails.

Mailchimp is great overall but their recent change in payment structure and lack of features is hard

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that you can easily import and build beautiful emails. The templates they provide are great and customizing HTML emails is a breeze as well.

Cons: The payment plan per subscriber bracket is fine but having to pay for extra add-ons is a deterrent. I also feel that sometimes the segmentation and categorizing of subscribers can be lacking.

Overall: I love the ease of set up and customizability.
The integration with ecommerce is really nice as well.

Standard Email Software - has all basics but needs some advanced features

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very intuitive to use, you can watch or read a few tutorials and be proficient enough to get campaigns off the ground. You can easily export HTML's if a partner account is sending one out on behalf of your company. It's also easy to add videos, links, etc. without triggering spam filters so open rates aren't affected much.

Cons: Pricing structure. I am in a business where many people are on multiple lists, and they count as multiple users. Also, it charges you based on the peak of the month vs. average, so if we upload new subscriber names at once, it can skyrocket your rate. It also doesn't let you filter within certain distance of a zip code. For example, if you just want to target people in a certain city, you have to manually pull the data.

Quick, easy to use, lots of options

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy how quick it is to get an email set up and sent out, as well as the fact that it stores all the contacts you need for future use. I have set up and sent out one email to 300 people in less than 5 minutes.

Overall: It has helped us stay organized when sending an email to anywhere from small to large numbers of people. We use it for prayer lists, updates, reminders, and so on.

I have used this program to design and send newsletters for real estate advertisements and more!

Oct 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really like that if you want to send emails to less than 2000 people or addresses; it is free to use!

Cons: I don't like that there seems to be some glitches that prevent you from customizing the templates the way you really want them to work. The campaigns seem a little confusing too and not very user friendly.

I have a website as a hobby and use Mailchimp

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to get e-mail marketing out to those that signup which directs them back to website for increased clicks. Very easy to use once you understand the features and benefits.

Cons: Takes a little to get used to but one can simply watch a YouTube video on the "how-to". After watching one YouTube video on how to use Mailchimp I became very skilled at using it.

Overall: Easy to market to large lists of people that sign up for "newsletter".

5c5cc986e5cee8717a88635cdf9097be

MailChimp is a delight to use to manage the email marketing strategy for your company.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really love the clean design.. it's very easy to use because of that. Lots of nice templates to work with for different clients with different needs. I am also always informed about their new features, through their emails, of course!

Cons: Pricing for small to medium businesses could be a little out of reach. Aside from that, there's not much to really complain about.

Overall: I can easily design and manage marketing emails for my different clients using MailChimp. And there are many options and features that help me make good decisions.

LOVE MailChimp and how easy it is to use!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this is a really easy way to create beautiful newsletters and send out informative information to my staff.

Cons: I wish there was full justify (looks cleaner) and a little more drag and drop friendly and easy to use.

Really simple email campaigns, fits right regardless of your needs

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to get started sending email campaigns
Software has great usability and is constantly being refined to make it easier to use
Free version works great to get started - we've been using the free version for 5 years now and haven't outgrown it
The more complex features are there if we need them so I'm not worried about outgrowing the solution if our needs change
They are committed to ethical emailing, so you can have confidence that you aren't engaging in shady email practices if you follow their guidelines

Cons: No real drawbacks to this software.
The only thing is that I would say their built-in designs are a little on the plain side, but they definitely give a real designer opportunities to make great looking emails if they have those skills.

Overall: Ability to stay in touch with our constituents through weekly emails, on-demand blasts for special events, etc.

Links with our software flawlessly

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Immediately links with our software and has client information in one place, easy to customize look of email

Cons: Doesn't always send out immediately, lots of areas that can be overlooked and unedited, designing the email isn't always the smoothest process

Overall: Easy to keep clients updated with newsletter and special offers

Awesome but things have changed

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: If you need an email automation platform, this is perhaps the most intuitive and easy to learn. 6 years ago they also had top points for having the most "human" support staff I'd ever encountered. Things have changed as they've grown, which is somewhat sad, however their automation systems and development teams have tried to fill the gap with easier to use interface, etc.

Cons: Support stinks these days. If you have any questions about anything related to HTML coding, no one on their side is likely to help you. You're on your own if you step outside of their templated systems.

Great platform

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We really enjoy MailChimp. We have several clients with different needs that we support. MailChimp's functionality and ease of use makes it the perfect software for us to use.

Best 3rd party email marketing service provider

Oct 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Deliverability rates were improved and appreciate the much easier customization of HTML emails with MailChimp; automated upload of new contacts via API, including specific "drip" campaigns

Cons: I've submitted several feature requests, for example, better tracking of user activity tied to our website

Maybe one of the best email platforms for SMEs

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using mailchimp for several years. It is very easy to create campaigns and auto-responders based in triggers and workflows. Analytics capabilities are also good

Pros: Automation capabilities based in triggers

Cons: it is a bit expensive when you have lots of users

Recommendations to other buyers: very recommended for a first stage

Must have account for Email Marketers

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good and Easy to use. Better Templates from it competitors. It has good integration API's which help to integrate with many third party applications

Cons: Its pricing can be improved because most of the users who use have subscribers of around 5000. Also the UI can be changed a bit for more lifelike experience.

It has many great features, but needs more work

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy contacts export functionality is something I really love about Mailchimp. It automatically detects the fields from your contact file no matter how unorganized it is. The content editor is also worth a mention as it is pretty easy to use and includes ready-made layouts to choose from.

Cons: The fact that emails sent from mailchimp goes to the promotion tab in popular email service providers like gmail. This is a major setback.

Great features & easy design

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The drop-and-drag design functionality makes it easy to customize emails, and also comes with great built-in templates so you don't have to start from scratch. The integration with Salesforce is very helpful since it allows for information to be synced and up-to-date without having to manually check records all the time. Ease of use with running reports for analytics and benchmarking is also a great feature. Customer service, especially the live chat, is very helpful and they are quick, responsive, and knowledgeable.

Cons: If you are not familiar with how the integrations (such as Salesforce) sync with MailChimp, keeping track of records can be difficult. Learning the advanced options takes more time if you're not familiar with how workflow rules apply.

Great Templates, Easy to Use

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: thanks

Pros: Variety of layouts for e-mail newsletters, Easy to save and come back later, clean layout, easy to upload photos

Cons: I really can't think of any cons. Could include more layouts for variety? More free e-mails is always a plus

Perfect tool to create and manage email campaigns

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Great option for those with a limited budget as the free option provides a lot of functionality. If you are able to afford a paid version, the additional features can be helpful but are not necessary. Many pre-loaded template options assist those who are not used to graphic design.

Pros: Ease of use, premade templates, easy integrations with other software, automated management of lists.

Cons: No major complaints about the program. Some of the additional features are really not necessary so if you just want a simple newsletter or email system, there are a lot of functions you will not use.

Mailchimp is essential to our communication throughout our organization.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Each week, Mailchimp allows me to e-mail hundreds of people with very little work. Lists import easily, the templates and style choices are great looking, and composing e-mails is a quick and painless process. I have tried multiple similar services and nothing looks as great or works as easily as MailChimp.

Cons: Team collaboration isn't straightforward in my experience. I set the account up myself and so did others not realizing we could have added each other as users to begin with. Because of that, I had to do some work to transfer templates and lists to other staff members as they took over different groups. I realize all of this was my error in how I set it up and Mailchimp is awesome on the customer service side if you need help setting your team up.

Overall: Mailchimp allows me to send fantastic looking e-mails to many people with minimal work. It is even more powerful if you are wanting analytics and some help optimizing marketing e-mails.

Excellent for growing your mailing list

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: There are a number of plugins that are compatible with it. I love using a plugin that allows me to see the state of my lists without having to log out of my website. Mailchimp allows me to send a regular email based on the posts on my RSS feed. This way my subscribers get an email with a list of all the posts that week with a short summary of the post and social media buttons to share.

Using mailchimp allows me to grow my mailing list and is secure and convenient.

You can sync mailchimp with you google analytics, this way, you can tell which visitors visited your website from your mailchimp newsletter.

Mailchimp can also share your newsletter to your facebook and twitter pages if required

Cons: It took me a while to get the hang of it especially with regards to syncing my blog's subscribe box