MailChimp

MailChimp

4.5 / 5 2865 reviews

Who Uses This Software?

Companies of all sizes, from individuals to Fortune 500. Free for lists of up to 2,000 subscribers.


Average Ratings

2865 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MailChimp
  • www.mailchimp.com
  • Founded 2001
  • United States

About MailChimp

MailChimp is the world's largest marketing automation platform. 15 million customers, from small e-commerce shops to big online retailers, use MailChimp to express themselves to the world.


MailChimp Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

MailChimp Reviews Recently Reviewed!


Schedule E-mail Campaigns With Ease

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to design and send out e-mail blasts. Also, the conversations tool is terrific for us and helps us close sales.

Cons: The rating system could be better, I've seen leads be rated as 2 or 3 stars when they clicked unsubscribe.

We used Mailchimp in 2008 -2011, then switched to Campaign Monitor

Feb 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has pretty good limits on free usage. They basically use freemium model and let them use their solution for free, while you should keep their logo on every email you send. But the killer feature is integration - don't know how they do this, but every single CRM system I trialled or used has Mailchimp integration. For many integration of CRM and email marketing is very important.

Overall: Freemium model and integrations. Nothing particularly bad with MailChimp, but we outgrew them a bit, and I Iiked pricing model and the interface of Campaign Monitor and I switched.

Simple to use with many features

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall it is very easy and quick to use. If you want to send out scheduled emails or just a quick email to a certain group they have you covered. I love how they have preset templates. Makes it so easy to draft up an email and not have to spend time making it look professional. You can also save templates so that if you like a certain structure you can always go back to that. Like I can send out an email separate from my typical once a month email stating our flash sale for two days. I can then make it go to a select group and have it hit them the second day as well. Only took me 15 minutes. If you have a small group most chances it's free. But as you grow you will have to pay. I think the pricing is worth it as well as being affordable.

Cons: I noticed when I manually add a client in to a group by typing in their email and info. they often get stuck in junk mail. The way around this is to send your client the info to subscribe, no issues if they subscribe on their own.

Capterra-loader

Super User-Friendly and (Mostly) Comprehensive

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's super easy to make attractive email campaigns and gain traffic to your website (and loyals to your brand). Their drag-and-drop email builder is really helpful, too. It makes email building cake.

The pricing options are also pretty reasonable, in my opinion. And you get 2000 subscribers for free. It has almost always served my clients needs, and I love the integration with WooCommerce and WP in general.

I also love that you can create custom pop-up forms, see each subscribers details (like open rate, etc.), and more. It's fantastic.

Cons: Honestly, I don't really have many cons. It's a pretty comprehensive platform. Of course, we all wish it could be free, but the developers at MailChimp have earned some compensation, I think.

Oh, and it could be easier to set up automation. I should say, they could make it easier to find their automation options. They're not readily apparent from the dashboard.

Overall: This has really helped us to boost sales and conversions. Keep it up!

I love Mailchimp! I use for all marketing in our business. Very easy to use and also very inexpesive

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. I learned how to use Mailchimp in a day by just playing around with it. You can use templates already made or design your own.

Cons: I wish they had a larger variety of customization options as for the placement of photos, texts, etc. It's a little confined.

Overall: Marketing, announcements, etc

Capterra-loader

Does the job, not great customer support

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The interface is clean and fairly easy to use, emails are sent fast and reports about the results of each campaign sent are useful.

Cons: Lack of customer support. No phone support is available and email support took days to respond. I also had a problem where my mailing list was deleted because too much time passed between uses.

MailChimp is my personal favorite email marketing client, I don't believe there are any better ones

Feb 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Users can integrate MailChimp with social media, allowing them to send their Twitter and Facebook followers a link to the latest email.

Cons: For the pay-as-you-go plans, if you cancel your account or MailChimp shuts you down for spamming, they will not give you refunds for unused credits.

My go-to Email Marketing Tool

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I feel like MailChimp is the Google of Search Engines, or the iPhone of cell phones. They have always lead the pack in my mind with innovation and simplicity. Their platform integrates with so many other APIs, and it is my first choice when I help a client set up an email campaign platform.

Good overall

Feb 21, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity; guidance through steps; templates (wish there were many more to choose from!), easy list upload; analytics are great and helpful

Cons: Sometimes confused between working on the template and the campaign. More clear guidance on the list upload as we have many lists containing the same addresses. Our costs have increased significantly. Wish videos could be live within the email.

Overall: Consistent word out to our constituents.

Easy to use, cost efficient email marketing & landing page platform

Feb 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use. Even a beginner can hop in and begin email campaigns with their easy to use template builder. The addition of the Landing Page builder is also great for those who don't have a lot of control over their website. The ability to automate responses and the connectors that they offer make MailChimp an asset to the marketer who may not have a large budget and needs to get up and running quickly.

Their chat support for paid plans is great as well. They are knowledgeable and really fun to talk to. :)

Cons: I wish that a contact, regardless of whether the contact is in one list or multiple lists, would only be considered as one contact/subscriber for billing purposes. If subscriber a is in three lists, it counts as three subscribers which can get costly if you have a large list. Knowing this, the workaround is having one master list and segmenting accordingly.

Money Generator

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MailChimp has allowed me to automate my business and hiring process. I love that I can do A/B Split testing to see which emails are more likely to be opened. I've made many sales through mail chimp and have accelerated my hiring process.

it´s a nice tool for email marketing

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - the reports are good in the free version. all what i want
- many ways to import lists
- easy to use

Cons: - i have problems to import german names with äüö
- limited test sends in free version
- nothing more cons for me

Best customer support ever

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support is great: responsive, quick, and on point. I recommend Mailchimp to everyone who needs a newsletter solution.

Cons: The documentation can be a bit confusing at times - but it just needs a little getting used to. Nothing too bad.

Overall: Easy newsletters

Easy to Use

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a very easy to use software for those that are less technical or have never used an email marketing campaign. It is also very reasonably priced.

Cons: There isn't much to complain about for FREE, but one thing is that sometimes emails from MailChimp go to junk box automatically.

A quick and easy way to sent out large amounts of emails

Feb 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This tool makes it a lot easier and simple sending out a large amount of emails to a group of people who you would deal with regularly, in my situation it was customer who's MOT reminder was being sent out via email. The tool itself was quite useful especially when using the templates to design the email which made it very easy to customer the emails how i wanted them- theres also a lot of different options and design choices which you can use so you dont need to waste much time editing as the templates are quite stylish

Cons: it would be good if mail chimp had some clearer and more transparent information on the click rate so we could analyse whether or not customer are actually opening the emails and clicking any links taking them through to the sites on the emails

Overall: it made life easier and i didnt spend too long finding agencies or other people to send out large amounts of emails when i could now do it myself

Of the best tools when sending emails to build loyalty with customers

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp has enchanted me from the first day we use it, by the type of our company, we must build loyalty with customers and keep them coming back so they keep buying, so mailchimp is the best tool, easy to use and intuitive with everybody

Cons: The tool I like in each of its parts and benefits, just keep improving so that people do not stop using it. Thank you

Overall: Great experience between clients and us

Best Newsletter tool there is!

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MailChimp is as easy as it gets to create newsletters. Be it monthly, weekly or bi-quarterly newsletters. You can work with plenty of designs and themes.

Cons: Sometimes working and understanding the little dynamics of the software can be a challenge. Like changing the font and colors.

Overall: Makes great Newsletters

Mass Reach With Little Effort

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how Mail chimp stores all of the contacts for you so that you don't have to constantly upload them every time you login. I also really like the templates you can use to make your emails look very professional without having to come up with it yourself.

Cons: There are times when it gets a little confusing on what you're using as a campaign or just a regular email. Sometimes it gets a little confusing on what it is that I'm actually sending.

Email Marketing at its Best

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp is a quick and easy way to send e-mails to the groups I communicate with regularly about our programming. Their template designer is easy to use and customize and the lists function allows separate e-mail lists to be managed without any hiccups. It's so easy to use and generate a professional-looking mail-out without prior experience. The UI and UX are built to make the process of creating a campaign as seamless as possible. The system is simple and straightforward, allowing me to create and customize marketing messages and newsletters to my clients.

Cons: A few features need to be worked on, particularly font-customisation, which proves sometimes tricky and can lead to small changes in fonts across a mail-out. A few of the menu tags for creating news updates are complicated for me, but I believe this is due to a lack of training on my part. Also, the photo that accompanies my weekly email is blurry, and I've not yet found a solution for that.

i love mail chimp

Feb 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: this software is easy to use, and really great for a large client base that needs different info sent to different people. we use to run periodic promotions for our shop. Love being able to upload my own email list. the templates are great, and simple to use. and its free!!

Overall: it alerts our clients of promotions, news, or updates. easy to select who gets what information.

Great for our Alumni Organization

Feb 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the rolled up statistics of each email blast I send out letting me know how many users opened an email and clicked on links.

Cons: It is not the most intuitive software so some limited knowledge or previous configuration experience is definitely necessary to get the full benefits from Mail Chimp.

Capterra-loader

Really easy to use email software

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Makes sending automated emails easy, set up is minimal and very easy to do. As well as database upload.

Cons: Tracking and analytics could be more in depth and provide a larger snapshot, which is lacking when looking at competitors

You Can Do Anything Once You Figure It Out

Feb 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For manual or uploading entry of emails I have never had any problems and the templates and analytics tools are amazing.

Cons: Recently I tried to integrate a sign up sheet on a website so users could sign up directly and now no one receives the emails and I cannot figure out why

Great starter program for email campaigns

Feb 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Metrics available for tracking delivery, and qualifying responses.

The point and click email editor simplify setting up different styles for each campaign.

Cons: The are limited style templates available for those less graphically inclined users.

Learning curve for novitiate users

Limited user, great for sending segmented messages

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to import contact lists and segment by assigned criteria. Simple to create attractive messages. My usage includes sending occasional isolated messages, not recurring campaigns, and MailChimp has proven to work well for this purpose. The data such as open rates and click-through rates were very convenient to see and also to understand the success of the message.

Very Easy-to-Use Email Marketing Platform

Feb 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: MailChimp has a very intuitive user interface that allows non technical marketers to easily curate, send out, and monitor email campaigns for sales and communication purposes.

Cons: I think one thing that remains a doubt to me is the reputation or the authority of MailChimp's email domain, I have had a few customers telling me that the emails we sent through MailChimp went straight into the junk inbox.

Not very user-friendly

Feb 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You can create emails in advance and schedule them to go out when you want them to. You can set up different groups of email addresses, such as one for the board of directors and another for the entire membership.

Cons: The user interface is complicated and not intuitive. I found it frustrating to create emails announcing our group's meetings and agendas. It's not bad if you use their templates, but when you want to add images or rearrange text, it's tedious and hard to get things where you want them.

Great Mailing List Manager!

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Best Features:
Easy to manage multiple lists.
Easy to build multiple campaigns.

Mailchimp works very well, with messages sent in a timely fashion and good metrics reporting on opens/clicks/etc. The free tier is great for clubs and smaller lists, while the paid tiers work well for more detailed analytics and for larger and/or more active lists. The web interface is pretty straightforward. There's also a mobile app, but I haven't used that very much.

Cons: Message building tool is a *little* cumbersome for building HTML-enabled emails. Placing images, styling text, etc. is just a little cumbersome. If you're sending plain text emails, it likely couldn't be simpler.

Capterra-loader

MailChimp has allowed me to put a more professional face on my company.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp has been an email newsletter game changer. I've had experiences with other email subscription platforms while working for other companies and they continually looked outdated and made the company or organization seem out of touch with current trends. Now using MailChimp for my own small business, I am able to build an attractive submission form, gather many subscribers and subscriber data, and send out gorgeous newsletters that function super well! And, it is continually easy to use.

Excellent Presentation!

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can design your newsletter in an easy to use builder that shows up exactly how you have designed it in your subscribers emails. I also love how you don't need to keep track of your subscribers. Mailchimp's list keeps them updated and if someone wants to leave it happens automatically from mailchimp at the subscribers request.

Cons: I don't like how the amount of options presented clutter me from getting to my newsletters. Also, for a small business the amount of campaign options is a bit much. The template feature could be better for making your own template that is easily reusable.

Overall: It made my task of adding newsletter updates a lot easier and more efficient, minus the small annoying features I already mentioned. It gave me more time to focus on making headers and images for the newsletter versus formatting the newsletter.

Love mailchimp and would highly recommend it for email campaigns

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy Mailchimp is to use, they have great templates and have great third party integrations. I use it for all my clients email campaigns. I

Cons: I wish they would give you more contacts to send to on the free plan, and maybe offer more of a trial to test out campaigns.

Capterra-loader

For anyone just starting out and wanting an autorepsonder, this one is great.

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used MailChimp when it first came out, and since then the features have improved immensely! What I love most about this software are the tutorials. SO much easier to figure out how to use it!

Cons: There are almost too many functions, and you have to know WHAT you want and why you want it, what you're going to do, to use it effectively. The fault is not with the software, but with the person or people using it. It does exactly what you want it to do - but YOU have to know what that is.

Overall: Gained new users at an affordable (free) rate!

I spent 2 hours with customer service for an issue that SHOULD have bee resolved in 10 min.

Feb 16, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Cons: Cannot attach documents. It doesn't combine lists -- so if you have a subgroup you want to send to, you have to add it as a list, which mailchimp then counts as additional names. We ended up paying a higher fee for a month or two before I went in and deleted the subgroup lists -- losing any tracking ability. (i.e., a list of new members to whom we send welcome emails; a ist of particular schools to whom we send certain emails -- all are also on our general list - so they are not really additional names)

Overall: It is inexpensive and it seems to get our email blasts distributed, but I've worked with better software.

I'm not fond of it. In comparison with other software services, they are below par. I struggle with formatting.

Great features, fairly easy to use, non-existent customer service.

Feb 15, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I've been using the free version of MailChimp for a couple years and until very recently I've been very happy with it. It has some great features and is relatively easy to use.

Cons: There is NO ctustomer support for the free version. Even with the paid version, you can't get someone on the phone. Recently they changed something with the formatting that I can't figure out. My campaign looks awful! I can't send it, and I can't figure out how to fix it. I will be looking around for a new platform.

Great tool with some flaws

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its a great tool, which makes e-mail marketing easier. Even the free version has some nice feautures that make Mailchimp worth it and integration options, for example with WordPress are also great.

Cons: Some major flaws in functionality. For example social integration is only availble in paid plans and some major features that are offered by other tools are missing.

great for sending mass mail

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to setup, they really take you step by step by the hand when you setup an account. love the features of signatures.

Cons: Templates available are limited. Also, features very limited for free version compared to competitors.

Capterra-loader

Great free tool for clean clear communication

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp has great templates that make it easy to build a campaign quickly. The interface is also fairly clean and simple to navigate. The embedded forms for sign-ups and easy integration with other programs makes it a great option. Importing lists is simple as well.

Cons: The formatting of campaigns can be a bit tricky - especially with font types if you copy and paste content from another program.

Overall: Made it much simpler to keep track of mailing lists and ensure that we conform to anti-spam legislation.

Capterra-loader

Excellent software for post office

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of its platform, since it allows you to send massive emails, generate statistics and create a very complete database. Its storage capacity is incredible

Cons: The truth in this software I would like to open the version in Spanish and thus be able to have more advantages in the software, the rest is all good

The best mail software. Good price and many features

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, fast, easy to setup and customize. The free version allows me to send the mails I need. Don't need many for the moment.

Cons: Sometimes mails go to spam, or never arrived (weird). Some functions requiere a little bit more of expertise, but ask a programmer friend and then it will easy

Don't skimp the chimp!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly and very easy to use! Compatible with other software! Different pricing options that are very affordable! Useful features!

Great for email marketing..but

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the user friendliness of this software. It is highly customizable and the free version has some great features.

Cons: I wish this software would integrate into Wix websites. I have not been successful at getting to work; maybe because Wix has their own internal email marketing plugins. Either way, if these two worked together, that would've been fantastic!

Overall: none at this time

Capterra-loader

incredibly easy, even I could do it

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's so easy, even for the non-tech savvy, like myself. The finished product looks super professional and easy to replicate.

Overall: professional finished product with the novice price

I use MailChimp to handle my company's marketing.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to automate email marketing is very helpful for growing my business. Additionally, the automated reminder features are highly useful as well.

Cons: The lack of a/b testing for automated campaigns can be problematic. Additionally, the merging of Mandrill and MailChimp is wholly unnecessary.

Good in surprinsing ways

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Coming from another solution (senditblue) this was a revelation. A better experience overall in everyway:
Faster.
Better interface.
Better integrations.
Better analytics.

Cons: It´s kind of random the access to some paid features. It could be good having paid options other than a subscription plan.

Overall: Faster and more efficient emailing.

I've used MailChimp for multiple clients.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the templates!! I like to use a developer to customize them a bit more, but if I was a one-man operation and needed to create an email marketing campaign, I'd be all set.

Cons: The customer support isn't the best, and it's pretty expensive depending on how many email addresses you have in each send.

Great product for basic email and campaign management

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to use for basic email and campaign management Cute templates that are quite easily customizable

Cons: Not able to really combine many tracking technologies in one email Campaigns are basic Many updates needed to track and manage complex drip and multi-track communication plans

Great option for cheap!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great tool. Recommended for anyone.

Pros: You get A LOT with the free solution. The reporting, basic automation, and WYSIWYG editor are all very well done.

Cons: There's not a lot to complain about when you get so much for free. The automations you can perform are limited -- and more focused on B2C companies than B2B companies.

Capterra-loader

Easy to use, create segments & automate emails

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease with which we could set up automation emails & also segment our customer lists.
The email builder is excellent too.

Cons: Customer Service could be a little better when dealing with issues.
I was told to wait 3-4 weeks for one issue to be fixed (still waiting), however was given a workaround in the meantime.

Overall: The ability to contact my customers with ever more relevant info.

Capterra-loader

Must Have Tool for all Types of Business

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you're building a business (offline or online) this is the grandfather of all relationship building tools that you should have. MAILCHIMP. Email helps your business. People pay attention to email. And this tool just makes it easier for you to work on that relationship with your audience. Doesn't cost a dime. Upgrade only when your business levels up.

Cons: Hmm it's not the main contender in email marketing and I understand the limitations of some of their features. It's a freemium product. You get what you signed up for. But guess what, once you business starts to pick up, the upgrade will basically pay for itself.

Great for sending out newsletters and promos

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've been using MailChimp for a few years now. We love the expanding options it offers us and the ability to customize our newsletters.

Capterra-loader

Easy and Effortless Email Marketing

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is simple and straightforward, allowing me to create and customize marketing messages and newsletters to my clients. It also sends me updates on the effectiveness (or ineffectiveness) of my communications. I've subscribed to other marketing programs in the past. MailChimp wasn't around in the early days, but I'm pleased they're here now to make a complicated process simple and easy.

Cons: A few of the menu tags for creating news updates are complicated for me, but I believe this is due to a lack of training on my part. Also, the photo that accompanies my weekly email is blurry, and I've not yet found a solution for that. Again, the problem is probably remedied by taking time for self training.

Overall: Easy and Effortless Email Marketing

Capterra-loader

MailChimp does what you need, for free. You may need to fight it to work though!

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that most of the features are FREE. That being said you get what you pay for! The UI is super clean and it gets what you need out into the world.

Cons: The tool itself can be hard to use or automate. It is not drag and drop and a lot of times you need to mind map your campaigns before you even build them out.

Mr

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Probably the most well known email marketing application, Mailchimp is a relatively user-friendly solution that is useful for integrating popular components like a CMS, shopping cart and similar. The automated and timed campaigns are both new and useful.

Cons: In many ways Mailchimp is user friendly, but in many ways it's also not. It can be complicated at times. The thing I like least about MC is that it's clearly made for someone who doesn't understand code. That's fine, but it would be nice to access some of the underlying layers of code associated with template layout.

It's easy to use and a great way to stay in touch with clients and supporters!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the simplicity, ease of use, and look and feel of the design interface. It's clean and simple and gets the information out quickly and easily. I love that I can save templates and rename them or save them again to keep on using the same look to brand our enewsletters.

Cons: I wish there were more formatting options available. I don't love how there is no full justification option for the paragraphs. I want it to look even more highly formatted.

Mailchimp has been a fine product for our company to use.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Mailchimp is fairly easy to use, especially for users who haven't used an automation service before.

Cons: In today's world, there are better automation services that offer more than what Mailchimp has. It's lacking in the feature department.

Great for small companies!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to use from the first time. Interface is simple and easy to navigate for users, even if you're not tech savvy. Ability to customize templates is awesome and the final product can be as simple or as detailed as you'd like it to be. Also love being able to draft an email blast and schedule it for future sending.

Cons: The font selection is very limited. That probably helps to keep costs down but would love to be able to use fonts other than the basic Time New Roman, Century Gothic, etc.

Overall: Being able to tell clients about promotions and updates at the same time (not having to contact them all individually).

Great email automation

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very easy to learn and very user friendly. They offer some great customizable premade templates, or you can design your own.

Cons: Designing your own email could be a little more customizable. They are a little more expensive than comparable software.

MailChimp offers a ton of flexibility

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how we can use photos and colors to make our emails pop! MailChimp has a ton of features we use all the time.

Cons: It seems like, for whatever reason, many of our emails do not arrive to customers (I've read this from others as well).

It is a very practical tool, easy and intuitive. It is not necessary to be a user premium to use it.

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to use, create a list, put contacts to that list, create a campaign, choose the list to whom it will be sent, make your newsletter (with the help of the templates or from scratch), send the mail and take the follow-up to through the reports section.

Cons: With mailchimp it does not allow you to create follow-up messages to your contacts. And also the level of analytics in the free version.

MailChimp is the single best email marketing software for smaller organizations

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MailChimp is easy to use. Period. I would say that it is by far the easiest email marketing software on the market. Someone without any prior email marketing knowledge could learn to use mailchimp in a day. Their help docs are also really well done, easy to read, and pretty much every question has been covered.

Cons: The thing that I like the least is that it is very basic and lacks the marketing automation features that their competitors have.

Overall: I benefitted from how easy it is to use. We often recommended mailchimp to our smaller clients who want to start building and deploying emails, but don't have the resources to hire their own email marketing specialist. Anyone, regardless of their experience with emails, could easily learn how to use MailChimp.

Very easy to use.

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the ease of use, the quality of product, the cost is reasonable, there is available customization, and support is great.

Capterra-loader

MailChimp is a great start to email marketing for new entrepreneurs!

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how simple you can make email marketing with MailChimp. No need for fancy funnels here! It's a great jumping off point when you want to send weekly emails to your list.

Cons: It's not very easy to grow with MailChimp. If you want to start implementing multiple opt-in offers or more complex funnels, it's a lot more challenging to implement with MailChimp.

Great service to start out!

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I found mail chimp through a recommendation for my start up business and it has been great. I think everyone especially small start ups could benefit from this. It's free up to a point. And it is very easy to use. Great features and with the mobile app adds another convenient way to send email campaigns.

Cons: The subscriptions plans jump up in price as business grows with more emails and subscribers. Other than that, Mailchimp has worked out very well for me.

MailChimp is fantastic for small companies

Feb 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: MailChimp is a great place to start with email marketing for small companies, non-profits, or even community groups.

Pros: The fact that you can start an account for free is awesome, particularly if you have a small list. I use it for a community non-profit and uploading our contacts to MailChimp was very simple. I haven't used the marketing automation features yet, but they seem pretty nifty. Their email editor is easy to use and the templates they offer look great.

Cons: MailChimp is laser-focused on email marketing, so if you wanted to use it as your database of record, I think it would be difficult to do. However, I don't generally see a lot of cons to trying MailChimp, especially because you can do it for free.

Overall it's good, but not perfect

Feb 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mailchimp is a great tool to have as a marketer. It makes it easy to send out email campaigns, and you can even use it's great plugin for wordpress, that can allows everyone that submit a form to be send to a specific list in mailchimp. It makes it easier to keep track of things. Also, it is very simple to use. Everyone can learn how to use it quickly. I like the analytics part as well. So you can track how well your campaigns have been performing.

Cons: The main complaint about Mailchimp is its pricing. Once your database start increasing, so does the pricing. Another problem is the issue of you getting locked out of your account. The time is took me to help a coworker to get back into the system was crazy.

Email marketing software that just works

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use - it's simple to set up good-looking, responsive templates, create basic automations and organize lists of users. I also like that it integrates with a lot of other platforms (from forms to Facebook) to make list-building and remarketing easier.

Cons: List and group management can be challenging sometimes - I have had issues when bulk-adding users and overwriting group membership. I also wish there was further segmentation that I could use for automations.

We send a MailChimp email to all of our clients at the end of each week

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp has transformed our client engagement. I love how easy it is to create templates and segment users to send emails to. Pricing is also great - you only have to start paying after you have over 2,000 subscribers.

Cons: There are few things I don't like about MailChimp. Sometimes once you have a lot of templates and campaigns, it can get hard to track down past emails, but there is a great search filter.

Capterra-loader

You can semi easily update people with what is happening in sleeker way.

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MailChimp made email marketing and management very easy given my audience's characteristics. It was easy to upload, edit, and extract documents while collaborating with coworkers. The marketing analytics that were provided also helped me gain insight on the response I was getting to my emails. For instance, I could see how many people opened my emails, clicked links within the emails, and responded. This was useful to know for better engaging certain individuals.

Cons: I used the software to manage large lists of contacts within several different groups. At times, all of the marketing tools and analytics information was unnecessary. I didn't need to attract the individuals in my email groups as much as I needed to just keep them organized.

Definitely this tool is unmatched

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp is a pioneer in sending mail to customers, both for prospects and retargeting. It also offers connections to many other platforms, which help us to have more effective campaigns

Overall: If you have an advertising agency this tool is essential.

They have an incredible tool, which every time they do updates, they surprise me, so my only recommendation is that they do not stop and continue on the good path they have been doing until now.

I've tried virtually every newsletter-focused email service and Mailchimp is the best

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp is amazing for sending newsletters, whether for marketing purposes or just sending a newsletter to your followers who subscribed on your personal website. In the past two years I've probably emailed more than a million people via Mailchimp.

Cons: Mailchimp does get expensive very quickly once you start hitting the paid tiers. Which works fine for business accounts, but when you have to pay a monthly price to run a personal newsletter that you don't make money off of, it can get annoying.

Dynamic content through emails.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about MailChimp is its easy-to-use format, with templates on hand to create a campaign in a few minutes.

Cons: What I like the least is that it does not accept all kinds of file formats to upload mailing lists. Your cost by mail is expensive.

Overall: I have reduced the time I spend sending information by mail.

Excellent way to write newsletters for Non Profits and small businesses

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to set up, intuitive to use and unless you're sending out mass emails.

Cons: Nothing to dislike really. An offline editor sometimes would be nice when in places with spotty wifi or mobile data coverage.

I have the best experience using Mailchimp to build my email list and send out newsletters.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love most about Mailchimp is the ease of use. It saves my work as i'm using it and also helps me with tips along the way. Plus it has loads of free features.

Cons: What i like the least about Mailchimp is the struggle i have sometimes with designing my subscription form. This may be my challenge or not but i have struggles there.

Just so dang easy

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailChimp isn't the most robust email marketing system, but I'd say it's probably the easiest. You can set it up and get your first email out within a few minutes.

Cons: The downside of being so easy to use is they're easy to abuse. They have good safeguards in place to protect their deliverability, but I still wouldn't trust MailChimp with big-business stuff.

Email marketing campaigns for everyone.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that this allows me to send newsletters, announcements and campaigns to my network. Especially good if you have multiple lists and want to keep separate. It is easy to use and maintain.

Cons: There is a monthly charge and that charge does go up as you add to the total number of people on your list. If you dont send regular newsletters this may get burdensome

Capterra-loader

The best and easiest email marketing software I've used.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, photo library, WYSIWYG interface, list management, copying abilities, templates, testing, scheduling.

Cons: Would like to be able to turn the A/B campaign feature on and off without starting from scratch. Sometimes when I need to edit the HTML it won't let me or won't save my edits.

Overall: Much easier and quicker email marketing.

Effective in delivery and sturdy with large list

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant improvements Easy to use High deliverability Flexible Marketing Automation Useful built-in segments

Cons: Poor templates Missing easy search among lists Missing global library of custom drag and drop blocks (so sad for this! For me a large waste of time!)

MailChimp has helped us at the beginning of our journey with email marketing.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: MailChimp's simple UI is great for beginner's like we were when we started using it. Everything is pretty straightforward and intuitive.

Cons: I feel like MailChimp is not as advanced and flexible as I would have liked it to be as we got more advanced in our email marketing needs.

Capterra-loader

Mass Mailing Made Manageable

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: MailChimp gives me the capability to send mass mailings to multiple groups or many different people in an easy and manageable way. I can also track people's interactions with the mail I send out, like clicks and opens. In addition I can create templates and tests of the emails before they go out, so I can make sure they are perfect before sending!

Cons: MailChimp does make it a little difficult to add people to each and every mailing list, often this has to be done manually and one at a time, which does not save time (which we all know is a precious commodity).

It gets the job done

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Mailchimp has all of the tools I need to keep in gather new subscribers and keep in touch with them.

Cons: Sometimes it feels a bit too feature heavy to be easy to pick up and get used to as someone who does not use it all the time.

Use Mail Chimp for simple email communications and some marketing correspondence .

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy list management and simple interface are easy to use and do not get users hung up trying to figure out next steps.

Cons: Software could add a few more apps or bells and whistles to enhance overall user experience and end results of mailing.

It meets my needs, but had a learning curve

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the features of the free software. It ultimately meets my needs. I love how it is a widely used product, so there are many tutorials on YouTube and on the website. Good features. I like that it is highly customizable.

Cons: It took a while for me to learn how to use it. Not very user friendly for a novice like myself.

I don't like how subscribers have to go into their email and confirm they're subscription. That is probably the biggest downside. I think I will lose a lot of email subscribers because not all of them will actually check the email and confirm their subscription after they sign up.

Overall: Zero-cost email marketing with lots of online support.

Capterra-loader

I can't say enough good things about Mailchimp!

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and easy to use for basic e-mail campaigns with powerful tools and integrations to create and manage robust marketing campaigns and sales integration. Terrific support and documentation. A great option for entry level marketing that can be scaled to handle the largest campaigns.

Cons: Based on the pricing tier I was on, there were some features that required an additional fee. Nothing that I needed but things that would have been helpful.

Overall: Simplified my e-mail marketing campaigns and allowed for easily reproduced results.

A great email marketing tool that our company uses weekly.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is a plus, putting an email together has never been easier. Keeping and tracking email distribution lists is also a pro.

Cons: The amount of features isn't the best, but it does well at the main functions you need it for. Overall, not many cons.

Easy to send out newsletters

Feb 07, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free for up to 2000 email addresses, a few times per month. We send out weekly newsletters so this is perfect. Easy drag and drop features to creating emails.

Cons: Claims to integrate well with other software but doesn't always. Emails sometimes are not sent to some recipients on the email list.

Overall: Quick newsletters

MailChimp has been a great tool for sending emails to our clients.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how intuitive all of the functionality is. I don't have a lot of experience with this kind of thing, but I have been able to learn how to use it easily.

Cons: The test emails don't come out exactly like the real campaign emails do so we end up creating a campaign for our tests instead of just using the test email function and then we have to create a new campaign for the real email.

Beautiful graphical templates

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mailchimp has beautiful graphical templates that are very easy to customize. If you want to send graphics-heavy email broadcasts, Mailchimp is a great pick.

Cons: It would be great to be able to create sub-accounts for clients for an agency model. But otherwise it's a great fit for individual accounts.

The perfect solution for growing your email list and generating conversation

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mailchimp has been so wonderful for our growing organization. It is incredibly easy to create great, professional looking emails, and generate offers that lead to sales. Being able to integrate a "sign up" button that collects emails to add to our list from our facebook page and website has been helpful as well.

Overall: Mailchimp has given me greater connectivity to my clients, supporters, and leads.

Great tool

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am extremely happy with the layout and the functionality of the MailChimp. Analytics are great and in general, it allows you to navigate and compose quality emails in an easy way, even if you're not an expert.

Cons: A limited number of contacts and emails sent within 24 hours is a bit low. But in general, it is a good offer.

Overall: Great start to get the insights on customers behavior for further campaigns

I used Mailchimp for my email marketing campaign

Feb 07, 2018
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Mailchimp is very easy to use, and everything is DIY. They allow you to use them for up to 2000 email addressses and their features are almost complete, even for the free version.

Cons: Customer support is the absolute WORST that I have encountered, and they suspend your account for even the smallest reasons using their stupid algorithm, and prohibit affiliate marketing.

When you get suspended, nobody bothers to reply you and they are not cheap even if you buy their plans. If you are serious about your email marketing, stay far away from them or you will regret it.

Overall: I learned how to setup a proper email collection campaign with them. But everything is strictly DIY and they are only good for a beginner. Their customer support is zero for free accounts.

A very good platform for Email marketing

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mail chimp is easy to use and handling database is easier in this compared to other tools. Segmentation/Groups are the biggest plus.

Cons: We have faced several issues and we didn't get good support from Mailchimp's support team. They should have phone support service too.

A great too for email and marketing. Very smart and intuitive.

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Great integration with social media channels: Facebook and Instagram. Very smart service that does a lot of the heavy "mental" lifting, when it comes to reaching your customer.

Cons: A lot of features that I haven't even begun to explore. Some seems a little confusing, but I plan to explore them further.

Mailchimp is a fantastic platform for email marketing.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is easy to use and provides a lot of templates plus you can code your own email. Plus you can use for free if you list is small enough.

Overall: Easy to use with lots of template options.

A super accessible tool to build email marketing with few hiccups

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailchimp made is extremely easy for me to begin building email lists. Almost too easy. It is amazingly intuitive and does everything you need it to do. The automation services are powerful and easy.

Cons: I had some hiccups when setting up email automation for a while I couldn't get the welcome email to work properly. That was frustrating for a few days, but eventually, I was able to get it to work. I don't know what I did differently for it to function properly, and that's always going to be frustrating.

Excellent free value for as long as you need.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free tier is incredible. It helps get you on your feet with your email marketing, and once your build your following, then you have to pay (a reasonable price, comparatively to the market.)

Overall: I'd like a few more features without upgrading to the "pro" service. And the UI, being best in it's class, still could use some upgrades.

Inexpensive and Easy to use

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: We send out very few emails so trying to find a program that had any kind of built in features that was relatively inexpensive was a pain. We came upon MailChimp and it delivered like a pro. We use this for our marketing emails and a different program for our individual business type emails.

Cons: We store images on our own server so the template feature doesn't quite work the way I'd like as I don't want to store any images on mailchimp itself. I end up just creating individual campaigns for each email and using the code your own.

Great for a Startup

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has an intuitive, easy to use interface. I found it simple to create nice looking newsletters without having to know code. Very handy when starting a small company. I was able to create and schedule everything myself, not marketing expertise needed.

Cons: It seems to be made more for smaller businesses but I can see how someone might grow out of it and into a bigger platform as their company grows.

Overall: It made sending emails very simple

It's free so how could i ask for anything else?

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about it is the cost - free. Since I work for a nonprofit organization that only has 2 part time employees, our budget is nonexistent. It's also VERY easy to use and I appreciate that they filter duplicate emails out.

Cons: Sometimes my emails are moved into spam. Also there is a limit on the number of contacts you can have.

Overall: Benefits included being able to mass email contacts, schedule an email to be sent at a later date, review statistical information about who clicked what link, etc.

Capterra-loader

Great features and easy-to-use interface

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MailChimp has been very easy for me to use for my company's monthly newsletter. Creating templates is a breeze, and the pre-made designs are clean and eye-catching.

Cons: It was a little bit of a learning curve to customize a pre-made template that I really liked, but it didn't take long to figure it out.

Great for small campaigns

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: As someone who works in marketing, I have set up a number of clients on MailChimp. It's easy to set up, easy to configure and is very powerful. The free package is great and sufficient for most small businesses. We also love how MailChimp take care of a lot of the legal issues too.

Cons: It's really hard to pick something that I don't like as I really do love this service. I guess if I had to be picky, maybe it would be better if there was a stand-alone Mac program for this.