# Page 17 | Mailchimp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Mailchimp the right Email Marketing solution for you? Explore 17565 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110228/MailChimp/reviews --- Mailchimp 4.5 (17565) [View alternatives](https://www.capterra.com/p/110228/MailChimp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 17 - Reviews of Mailchimp ## Showing most helpful reviews Showing 401-425 of 17565 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM Hafsa M. Admin Support Philanthropy Used the software for: 2+ years ### "Extremely user friendly" March 26, 2025 5.0 Pros user friendly, ease of use, easy to handle large audience information Cons cost of premium memberships, although the features were useful I found the price a lot Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailchimp ease of use, but then we ended up going back Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Mailchimp: A Great Starting Point for Email Marketing" August 26, 2024 5.0 Overall, Mailchimp has been an excellent choice for my email marketing needs. It's a great option to start with, especially due to its free plan. If the cost becomes prohibitive as your email list grows, you can always export your contacts and switch to a different platform. Email is a powerful marketing tool, and Mailchimp provides everything you need to create visually appealing emails, automate drip campaigns, and capture leads with forms. Pros I love Mailchimp! As a small business owner, it's been great. Starting out with its free plan was a huge plus, and I've been able to grow my email marketing efforts thanks to its easy-to-use features. I especially appreciate the ability to create automated drip campaigns, design beautiful emails, and capture leads with custom forms. Cons While Mailchimp has been great for me, there are a few drawbacks. Once you surpass the free plan's limits, the cost can quickly escalate. Additionally, designing emails on a mobile device or tablet can be a bit cumbersome, and I've occasionally encountered glitches when sending longer emails on desktop. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Mailchimp Since my number of contacts was below their limit, I was able to join for free. Review Source KF Kennedy F. Sorority President Education Management Used the software for: 6-12 months ### "Great for MASS emails!" July 15, 2025 4.0 Mailchimp was used to send out marketing emails and I had a good experience. Just wish they would increase the ability of it to be user-friendly. Pros It made it easy to send out mail to a large group of individuals. We never had any issues with individuals getting the newsletters monthly. Cons It wasn't as user-friendly as I had hoped. I had to provide training to individuals on how to use mail chimp. I was hoping it would be a little bit more self-explanatory. Review Source Zachary W. Enterprise Account Manager Marketing and Advertising Used the software for: 2+ years ### "Does the job, but that is all. " January 13, 2025 3.0 Mailchimp is fine if you truly need the bare bones to set up your emails. It does the job. You wont get any additional bells and whistles, support help, 3rd party integrations, etc without having to go through a maze to get there. The "out of the box" solution is very minimal. If you are a decent sized brand would recommend a more robust ESP. Pros Mailchimp's email builder is easy to use and understand and you can make several emails very quickly. Cons Not enough segmentation available and not great with 3rd party integrations. Support is also not super helpful. Review Source JB Janelle B. Operations Non-Profit Organization Management Used the software for: 2+ years ### "Easy use, helpful analytics" April 11, 2025 4.0 I’ve been using it for 2 or 3 years. I like the analytics and pretty much use the same saved template every time. Pros I like the price built-in layouts. There are built in templates or you can save your own. It’s also very helpful to toggle between mobile and web views. Cons I don’t love the picture layout options. I wish there was a “caption” layout where it formats a picture and caption easily. To be fair, you can just add a text box below the picture and adjust the text size, so there is a workaround. I also wish I could add 2 pictures side by side. Review Source SH Suzy H. Admin Real Estate Used the software for: 2+ years ### "Would recommend for email blast tracking " April 18, 2025 4.0 Overall, it is pretty good. The report on who they expect will open or interact with emails is helpful. Pros It is pretty easy to use when sending mass emails. The tracking of email opens is very helpful. Cons Sometimes it can be a little confusing when working on a few different mail blasts. Switched from [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Was a bit easier to use and cheaper. It seemed more modern. Review Source RW Rhiannon W. Childminder Child Day Care Services Used the software for: 1-2 years ### "Good way to manage marketing." April 4, 2025 5.0 It took me a couple of days to get to grips with the software, but I'd not used anything like it before. It was pretty straight forward once I had navigated around it a bit. And I now love the knowledge it provides me with. Pros The option ot gives me to see if my marketing correspondence is being seen. Cons I dont have a fault to share up to this point. Review Source Response from Intuit April 7, 2025 Hey Rhiannon, thanks so much for the review! We’re glad to hear that Mailchimp has been helpful for managing your marketing and giving you insight into how your messages are performing. It’s great to know that once you got familiar with the platform, it started to click. If you ever need tips or guidance as you keep exploring, we’re here to help! PV Pilar V. coordinadora de la campaña Renewables & Environment Used the software for: 1-2 years ### "No responden ante problemas. No prestaron el servicio pagado. " October 20, 2024 1.0 Imposible resolver un problema, nos cobraron y no nos dieron el servicio que pagamos. Puras comunicaciones formateadas, nadie que respondiera, intentamos comunicarnos con una persona y fue imposible, puras respuestas idiotas y nunca pudimos enviar los mail que pagamos. Este era el tipo de respuesta que nos enviaban por mail: Hola, Gracias por comunicarte con el soporte de Mailchimp. El asunto sobre el que usted se comunica es una consulta relacionada con el cumplimiento. Seré sincero al informarle que Soporte de Producto (mi departamento) no puede ayudarlo con consultas relacionadas con el cumplimiento. Para buscar una resolución, deberá responder al correo electrónico que recibió del departamento de cumplimiento. Trabajan únicamente por correo electrónico. Una vez que responda a su correo electrónico, ellos responderán después de haber revisado su respuesta. Pros No tengo nada bueno que decir. Podría señalar que es fácil de usar pero en realidad lo fue solo al comienzo, al primer problema nos quedamos sin el servicio y perdimos el dinero. Cons PAgamos 700 dolares por un servicio de un año, mucho dinero para nuestra organización, para poder enviar mail a una base de datos de 50.000. Logramos enviar un mail y la cuenta luego se bloqueo. Nunca supimos por qué, las respuestas de bost no decian nada, nunca nos dieron una respuesta, fue imposible comunicarnos con la empresa y perdimos el dinero y la cuenta. Horrible la atención al cliente. Case:15115275003. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Para enviar en forma fácil mail masivos. Review Source CH Clifford H. Graphic Designer Design Used the software for: I used a free trial ### "Great for small / medium sized businesses " May 6, 2025 4.0 Mailchimp's good for small businesses, freelancers etc - its easy-to-use, with a free plan to start. However, pricing is costly for larger lists. Pros user friendly interface. free plan. automation features. design tools and templates. it is a versatile marketing hub. Cons Pricing Scales Steeply: As contact lists grow, pricing increases significantly. Limited Advanced Features. Email Sending Limits: The free plan’s 1,000 monthly email cap. Review Source LM Leonard M. Owner Telecommunications Used the software for: 2+ years ### "Mailchimp is a Great Email Marketing Tools" February 20, 2025 5.0 The overall experience has been great! It is super easy to build compaings. Pros Mailchimp is supper easy to use and offers so many different templates for emails to make our marketing campaigns great. Cons BounceBack emails have been a problem. It is somewhat complicated and hard to get the email domains set up properly Review Source AR Abishek R. Email Marketing Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best email marketing tool availabe " November 26, 2024 5.0 I had an excellent experience with the tool, especially regarding the deliverability, the editor the list management, and all. Pros Very easy to integrate and one of the best ESPs available in the market for small and medium enterprises Cons More advanced segmentation options should be added Review Source CE Christian E. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Great to use!" December 23, 2024 4.0 Overall it's good. I always recommend mailchimp first to people rather than constant contact. Pros It's easy to use and the templates are great. What we like most is that they we can plug and play templates. Cons The cost. The cost of it dramatically went up since the pandemic. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) It was easier to use and integrate with MAILCHIMP. Review Source DC Dawn C. Life Agent Insurance Used the software for: 2+ years ### "Great emailing platform, but no longer for the little guys" October 11, 2024 4.0 I used MailChimp for years at my prior employer sending messages to prospective clients. I had several lists and it was easy to choose which one to email. It was also very easy to create emails and include links and graphics. Pros Mailchimp is a trusted email marketing platform with great tools. It's the first one that comes to mind and I've used it for years at my prior employer! Cons They don't have a free option for smaller users. They only offer a 1 month free trial which if you don't email very frequently probably means 1 or 2 emails before having to start paying. Review Source Ashley G. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Mailchimp great for donor emails and marketing" January 7, 2025 5.0 We send 4-8 emails a month to our donor base and find Mailchimp to be easy to use and manage. Pros It's easy to use and affordable for our non-profit team and budget. Win/win! Cons Segmenting can be a little complicated but tags have worked well for our team. Review Source DJ Daniel J. Account Executive Logistics and Supply Chain Used the software for: I used a free trial ### "User friendly Email Marketing Tool for SDRs" May 14, 2025 5.0 I started using this tool to obtain some inbound leads and generate better visibility of the services we provide where i worked. Pros The templates and user interface to create emails made me want to invest time into building an eye catching campaign, there are tons of tutorials and tips on youtube that help you use this tool for sales marketing. Cons I wasnt able to pay for the premium version however, some of the better templates are blocked behind a paywall, totally understandable. Would like for notifications to come back of when a customer clicks on an email in real time. Review Source sT sarad T. Consultant Food & Beverages Used the software for: 1-2 years ### "Mailchimp for email marketing" October 26, 2024 5.0 Overall experience with Mailchimp has been positive .Its automated capabilities make it more intresting like its welcome emails ,cart reminder and many more. Pros Mailchimp has a free tier which is generous which can help small business as well. Cons Certain features are avialable on only high priced subscription. Review Source TS Tyler S. Affiliate marketer Internet Used the software for: 2+ years ### "My review on Mailchimp" January 23, 2025 5.0 Mailchimp is a straightforward email marketing platform. It’s great for creating email campaigns and monitoring their performance Pros Easy-to-use templates and clear analytics make campaign management simple. Perfect for small businesses or anyone starting out Cons The free version has limited features, and it can get expensive as your contact list grows Review Source CM Carla M. Consultora SEO Design Used the software for: 1-2 years ### "Excelente para iniciar con el Marketing por correo electrónico" November 17, 2024 5.0 Pros Me gusta usarlo para el marketing por correo electrónico, cerrar ventas con los clientes potenciales quienes se muestran interesados en mi productos. Es fácil de usar, con un interfaz muy cómoda en la que se navega sin complicaciones. Cons Me gustaría poder realizar plantillas más enfocadas a mi gusto, es decir, poder personalizar de forma más avanzada los correos electrónicos Review Source RP Rebeca P. Graphic design Design Used the software for: Less than 6 months ### "Easy and clean." October 18, 2025 4.0 Good experience. It helps me create nice emails fast and keep my brand looking clean, and i can match with other clients brand. Pros It’s easy to use and the designs look professional. I like the templates and how I can match them with my brand. Cons Some features are only for paid plans, and it gets expensive when you have many contacts and emails to send. Review Source MD Melissa D. Patient Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Small business friendly with No free plan" May 29, 2025 4.0 Great for small businesses, but do not like the limited functions of the free plan. It's ok, but I have also had some patients say their emails ended up in their junk folder. Pros The drag and drop feature allows me to drag and drop my own custom videos and images, and it has a clean interface. Cons Mailchimp offers a free plan, but with the free plan I have a lot of restrictions such as dynamic content unless I upgrade and pay premium. Review Source DH Des H. Operations Education Management Used the software for: 2+ years ### "Good Tool for Mass Emailing/Surveying" May 27, 2025 5.0 Pros Easy to use tool for mass emailing, surveying tool is also great, analytics are very helpful, and relatively inexpensive. Cons It is not free and most of the tools are available from the Google Suite for free (combining Gmail, Google Forms, and Google Sheets). Review Source Emily L. Consultant Writing and Editing Used the software for: 2+ years ### "A great service to grow a marketing list" January 5, 2025 5.0 I have been using MailChimp off and on for years. I truly appreciate its stability, excellent customer support, and the ability to grow with my business. Pros I appreciate the integration features to help grow a marketing list and engage groups of subscribers. Cons I honestly can't think of anything that it's missing. I have seen this service grow over the years and it truly addresses the needs of a mailing list. Review Source AW April W. Administration Retail Used the software for: I used a free trial ### "Up and away " December 25, 2024 4.0 I used free trial and in doing so helped promote my new business. But they don't tell you multiple emails to same recipient cost you. Don't assume any thing Pros I did free trial only. It's straight forward and easy to set up account keep up with which email goes where on the sideboard or dashboard on left side of computer screen Cons The cost is ridiculous because so many others offer same thing free not just a trial but I did like having account and helped but If not careful you'll be charged for emailing same company multiple times it's not just a charge once thing that can take the ach transfer way up in price Review Source JM Judi M. owner Marketing and Advertising Used the software for: 6-12 months ### "Good product" December 24, 2024 5.0 good for the newsletter we write - thanks Pros We use it for writing newsletters and that is helpful for our customer base wish it was free Cons Monthly fees for number of customers that we email Review Source AT ANDREW T. Owner Food & Beverages Used the software for: 1-2 years ### "Great all around communication option" January 24, 2025 5.0 We used them for email for a bit but now use them through EZ text Pros free option and they make it easy to use Cons They have integrated text software the work together well Switched from [Privy](https://www.capterra.com/p/146537/List-growth-tools/) Just seemed like mailchimp had much smoother software usage. Review Source Similar Products Featured