# Page 21 | Mailchimp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Mailchimp the right Email Marketing solution for you? Explore 17603 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110228/MailChimp/reviews --- Mailchimp 4.5 (17603) [View alternatives](https://www.capterra.com/p/110228/MailChimp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 21 - Reviews of Mailchimp ## Showing most helpful reviews Showing 501-525 of 17603 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chris H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Time saving software " January 9, 2025 5.0 It streamlined my automatikns and made communication easier Pros Not having yo send individual emails out all the time Cons It didnt have a pipeline when i used it. Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 2+ years ### "Great for entry level email marketing" November 29, 2024 4.0 Mailchimp has been a great platform to use for our email marketing at the entry level. Pros Mailchimp is very easy to use for people with little to no experience with email marketing with its "drag and drop" capabilities. Cons We found that the email template library was a bit lackluster for what we were looking for. Review Source FP Fernando P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good tool to have" March 2, 2025 5.0 Pros Nice tool to have a e-mail client base. Cons The Professional version is too expensive Review Source LR Luís R. Departamento de Marketing e Vendas Renewables & Environment Used the software for: 2+ years ### "Ótimo para iniciantes! " November 18, 2024 5.0 De um modo geral tenho uma boa experiência com o Mailchimp. No entanto, quando comparado com outras ferramentas com funções semelhantes acaba por ser "curto". Ideal para explorar numa fase inicial devido à sua praticidade e acessibilidade. Pros O que mais gostei no mailchimp foi a forma intuitiva e prática com que podemos criar campanhas sem necessidade de ter uma grande experiência prévia. Para iniciantes, é uma ferramenta bastante fácil de utilizar. Cons Não gostei do facto de ter uma limitação muito grande no número de emails que se podem enviar, é uma ferramenta que acaba por ser bastante dispendiosa para quem precisa de enviar para uma lista de contactos grande. Review Source Vayunandan S. Group Manager - Customer Success Real Estate Used the software for: 6-12 months ### "Best Email Marketing Platform " December 27, 2024 5.0 Overall it's good to use despite of a few challenges Pros Personalized campaign along with custom workflows Cons I cannot create a custom email template within Mailchimp. Cannot create and edit campaigns from the Mailchimp mobile app Review Source JH Jessica H. Executive Director Recreational Facilities and Services Used the software for: 2+ years ### "Great communication tool" January 13, 2025 5.0 We used it often during COVID for easy communication from anywhere to our members about the ongoing changes. Now we send out member info this way and have sent some member surveys as well Pros Quick, simple to use, user friendly and able to use from anywhere Cons No cons so far, we have enjoyed the ease of this service Review Source VR Verified Reviewer Owner Entertainment Used the software for: 2+ years ### "Trustworthy and professional platform with many features" January 15, 2025 3.0 It was nice, but a lot of features, menus and tabs made it hard to use. Pros Mails get delivered, feature rich and professional Cons Expensive, not the easiest to use, a bit hard to grasp pricing which keeps changing Review Source MH Marcus H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Mailchimp good" December 24, 2024 4.0 Pros Easy to use. User friendly. I like the reports. Cons Contacts list is not easily updated or searchable. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Price and ease of use - Mailchimp was rated higher. Review Source AE Ashley E. Administrative Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Not Bad: Just time for an update" November 17, 2025 4.0 Pros I really enjoyed the templates and the ease of using it. Being able to keep track of open and click through was nice, and it was easy to find it on the interface. Cons There wasn't specifically anything I disliked. I didn't use it for a long time, but I prefer the integration my company now has with Constant Contact. Being able to integrate our mailings with our CRM was a great choice on our part, and Mailchimp became irrelevant with its cost at that point (where constant contact was included) Review Source AH Alex H. Digital Machinery Used the software for: 1-2 years ### "Strong Mass Email Solution for 2025" November 15, 2024 5.0 Mailchimp is our primary way of reaching our end-user base and has been a reliable and efficient way of keeping our customers in touch, as well as offering a strong range of integrations. Pros Powerful flows, easy UX, analytics is presented well. Cons Could have stronger ecommerce-specific functions. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Mailchimp It suited our end goals more accurately as we are not an ecommerce-centric business. Review Source DM Danny M. Gym Owner Sports Used the software for: 1-2 years ### "Easy to use, great " March 19, 2025 5.0 Its good, I did try to cancel once as I wasnt using it as much as I would like and they did give me a few months free so I have kept it on. I do need to use it more though in future! Pros Makes it very easy to important all of my contacts and arrange them into groups. Its also great to see how many people have actually opened the email too. Cons For me the price is a little high for what I need it for. Im not constantly using marketing emails, its more for newsletters and upcoming events to current members so its not generating that much revenue. Review Source RC Regina C. CEO Internet Used the software for: Less than 6 months ### "Good marketing tool " May 6, 2025 5.0 Overall my experience was good. It allowed me to save time by emails customers in bulk Pros It was used to email promotions and marketing campaigns to my customers and potential customers Cons The features were limited and there were certain filters that weren’t available Review Source Response from Intuit May 7, 2025 Thanks so much for your review, Regina! We value your feedback on filters, and we're always looking to improve to meet the needs of our users. KL Kari L. Marketing Project Manager Real Estate Used the software for: 2+ years ### "Great for Emails" January 17, 2025 5.0 Pros It's so easy to use and offers so many easy ways to categorize contacts, design emails and provide data reports. Cons I'd love more design templates, but I don't have many complaints about Mailchimp. Review Source DE Daniel E. Director Performing Arts Used the software for: 2+ years ### "Muy buen software para empezar " February 2, 2025 5.0 Pros La interfaz es excelente para el uso. Muy fácil Cons Pocos resultados en las bases de datos comparándolos con otros software Review Source PV Pilar V. coordinadora de la campaña Renewables & Environment Used the software for: 1-2 years ### "No responden ante problemas. No prestaron el servicio pagado. " October 20, 2024 1.0 Imposible resolver un problema, nos cobraron y no nos dieron el servicio que pagamos. Puras comunicaciones formateadas, nadie que respondiera, intentamos comunicarnos con una persona y fue imposible, puras respuestas idiotas y nunca pudimos enviar los mail que pagamos. Este era el tipo de respuesta que nos enviaban por mail: Hola, Gracias por comunicarte con el soporte de Mailchimp. El asunto sobre el que usted se comunica es una consulta relacionada con el cumplimiento. Seré sincero al informarle que Soporte de Producto (mi departamento) no puede ayudarlo con consultas relacionadas con el cumplimiento. Para buscar una resolución, deberá responder al correo electrónico que recibió del departamento de cumplimiento. Trabajan únicamente por correo electrónico. Una vez que responda a su correo electrónico, ellos responderán después de haber revisado su respuesta. Pros No tengo nada bueno que decir. Podría señalar que es fácil de usar pero en realidad lo fue solo al comienzo, al primer problema nos quedamos sin el servicio y perdimos el dinero. Cons PAgamos 700 dolares por un servicio de un año, mucho dinero para nuestra organización, para poder enviar mail a una base de datos de 50.000. Logramos enviar un mail y la cuenta luego se bloqueo. Nunca supimos por qué, las respuestas de bost no decian nada, nunca nos dieron una respuesta, fue imposible comunicarnos con la empresa y perdimos el dinero y la cuenta. Horrible la atención al cliente. Case:15115275003. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Para enviar en forma fácil mail masivos. Review Source MS Mara S. Head of Marketing Marketing and Advertising Used the software for: 6-12 months ### "Good email marketing software and competitive price" April 27, 2025 4.0 A good product for email marketing managers or even small business owners. Relatively easy to use compared to other tools and very user friendly Pros Easy to use and with good features for a basic plan. Good customer service Cons Not the best tool if you are looking to grow an ecommerce business - would recommend Klaviyo instead Review Source Nedim M. Digital Merketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great templates and automation" January 13, 2025 5.0 It offers great templates, automation, and analytics, making it perfect for managing campaigns. The free plan is ideal for small businesses or beginners. Pros Easy to use with great features like templates, automation, and analytics. Cons Some advanced features can be costly and not so easy to set up. Review Source DC Dawn C. Life Agent Insurance Used the software for: 2+ years ### "Great emailing platform, but no longer for the little guys" October 11, 2024 4.0 I used MailChimp for years at my prior employer sending messages to prospective clients. I had several lists and it was easy to choose which one to email. It was also very easy to create emails and include links and graphics. Pros Mailchimp is a trusted email marketing platform with great tools. It's the first one that comes to mind and I've used it for years at my prior employer! Cons They don't have a free option for smaller users. They only offer a 1 month free trial which if you don't email very frequently probably means 1 or 2 emails before having to start paying. Review Source KM Kortney M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "Good free tool for beginners" January 30, 2025 4.0 Good as I was starting out and learning all about email marketing Pros It was free and at the time I was using it it was the only free email marketing tool I could find. Cons It had limited functionalities (which was expected as it was free) Review Source AR Andrew R. Just me Health, Wellness and Fitness Used the software for: 2+ years ### "Decent enough, but great for newbies" January 17, 2025 4.0 Pros It’s very versatile and had a lot of features and options. Cons The cost went up and also the options got less in the lower tiers Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailchimp I switched from Mailchimp to brevo as brevo has better priced lower tier options. Review Source AC April C. Owner CEO Professional Training & Coaching Used the software for: 1-2 years ### "Connect with customers in a flash!" January 13, 2025 5.0 Very pleased with the ability to connect with multiple clients with the push of a few buttons. Pros I like the ease of being able to connect with my clientele base quickly. Cons Perhaps I'm getting older and it's taking me longer to process instructions, but I had some difficulty early on with learning the whole process. However, now that I've done it a few times, it's a breeze. Review Source VR Verified Reviewer Senior Web Developer Defense & Space Used the software for: 1-2 years ### "Good for beginners" December 14, 2024 3.0 Overall it was easy to use but frustrating to use, it is good for people starting out as a beginner platform but for anyone with larger more mature lists it is difficult to work with. Pros The main Pro of Mailchimp is it's ease of use and low learning curve in order to get going on your email campaigns. Those with not as much experience or not as tech savvy will have an easy to time setting up and executing on campaigns. Cons Lack of flexibility, lacks advanced customizability and advanced features. It is very rigid with how it controls users and emails. Does not handle large distribution lists very well. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailchimp Used Mailchip just for basic stuff, used other for more advanced requirements Review Source LC Liz C. Creative Director Broadcast Media Used the software for: 2+ years ### "Comprehensive and easy-to-use mailing and automation system" November 5, 2024 5.0 I've used Mailchimp since its early days and it just keeps getting better. The ability to save templates is very useful, and I'm enjoying playing more with the automation side of things. The integrations are useful too, making it easy to include Mailchimp right at the heart of marketing campaigns. Pros Easy to set up your own template, or choose from a pre-made one. Cons There are lots of options - tags, segments, etc. - so plenty to choose from. This is good and bad; good if you know what you're doing, but it's important to remember how you've set things up so that you can replicate this the next time so that everything makes sense! Lots of help files for this though, which is useful. Review Source ID Irina D. CTO Information Technology and Services Used the software for: 2+ years ### "Good tool overall" April 28, 2025 5.0 Pros Quick to set up and reliable, good for using in an early stage project to not waste too much time Cons Some features can be a little confusing, or rather lack thereof is not explained well Review Source IN Inamari N. Marketing Executive Information Technology and Services Used the software for: 2+ years ### "Simple to use, but sometimes a bit glitchy" April 25, 2025 4.0 Pros Mailchimp is really straightforward to use Cons System sometimes feels quite glitchy, especially when setting up HTML messages, and most recently trying to update existing contacts. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.