# Page 6 | Mailchimp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Mailchimp the right Email Marketing solution for you? Explore 17599 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110228/MailChimp/reviews --- Mailchimp 4.5 (17599) [View alternatives](https://www.capterra.com/p/110228/MailChimp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 6 - Reviews of Mailchimp ## Showing most helpful reviews Showing 126-150 of 17599 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Florencia S. Superior Religious Institutions Used the software for: 2+ years ### "Great emailing platform" November 19, 2025 5.0 I have been using it for over 10 years and they are by far my favorite email platform. I've used it for work but I even have my person account that I use for Christmas cards and other such occasions. Pros I like how it is so easy to use. The templates are great and I love that you can just drag and drop blocks. It is much more intuitive than other email platforms I have used. Cons I find it to be a bit expensive and the free account are great but you can't delete their marketing portion at the bottom of the email. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Mailchimp The interface is better, it's easier to use. I've actually had to use both at different companies and mailchimp is much more intuitive. Review Source Fergus C. Marketing Executive Building Materials Used the software for: 2+ years ### "Flexible and comprehensive marketing email platform" November 7, 2025 5.0 Pros Mailchimp is easy to use with great value for money, its flexible and allows a good amount of freedom for the user regarding their mailing databases. The design tool is comprehensive and allows a lot of variation in the visual builder. Cons Cannot send to multiple lists in one send, which would be a useful feature and save a lot of time versus segmentation. Review Source Joe W. Production Manager Marketing and Advertising Used the software for: 2+ years ### "Easy-to-Use Email Marketing" February 15, 2026 5.0 Our experience with Mailchimp has been great. It’s easy to use and managing email campaigns is not difficult. We love the analytics, templates, and automation tools. Pros Mailchimp makes email marketing pretty simple. You learn to navigate the platform quickly, campaigns are simple to build, pretty much everything you need can be done without a steep learning curve. Cons Some of the advanced features are limited unless you want to upgrade to a higher plan so I think the value could be a little better. Review Source GN GIN N. VP OPERATIONS Hospitality Used the software for: 1-2 years ### "TARGETED EMAILS WITH MAILCHIMP" March 9, 2026 4.0 Great experience. I would recommend using to anyone who wants to send targeted emails or communications to their customers. Pros The ease of use. You can create and implement a marketing campaign with your data quickly and easily. Cons We did not have the right plan initially for our company and our automated emails just stopped going out. We had to upgrade (which wasn't a problem) to suit our expanding needs Review Source KF Krista F. Operations Manager Real Estate Used the software for: 2+ years ### "Easiest way to reach 15k+ people at once" April 30, 2026 5.0 My overall experience with mailchimp has been good. We've been using it for just over two years now with weekly emails going out twice a week. Pros What I like most about Mailchimp is how easy it is to use, the data on the back end, the cost is comparable for what we use it for, and it can easily reach out entire CRM at once. Cons What I least like about mailchimp is that I cannot resend email to non-openers if i use the multiple subject line feature. Review Source CG Christina G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "We loved Mailchimp! " March 9, 2026 5.0 We had a great experience with Mailchimp! We did not experience any problems while using them. Any time we had questions about using the system it was easy to use their online support articles. Overall, we were able to maximize this service for our email marketing in our small business. Pros Mailchimp is easy to use and their layout is very user friendly. There are several layout options as you create your email and newsletters. Cons The serve is easy to use and tracks data well. For our needs, it was incredibly affordable while bringing able to do a wide range of data tracking about our constituents. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Mailchimp Affordable and did all that we needed for our email marketing Review Source Lena W. Travel Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Well Worth It" December 30, 2025 5.0 I love using it. It's perfect for my email business subscription. It offers a lot of templates too to try out. Pros I love all of the features it gives its customers. It very easy to use and had great features depending on your business or email campaign that you can use. Cons I do not dislike anything about mailchimp, it offers a lot in upgrade status as well. I am well pleased with it. Review Source TM Tracy M. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Mailchip Free Version" January 24, 2025 5.0 I am very happy using Mailchimp for my small non-profit and am currently using the free version which meets our needs currently. As we expand, we may upgrade, and we are exploring switching our website to Mailchip as well. Currently we have a popup on our website that lets people sign up for our Mailchip newsletter, which is a great tool. Pros I like having all of my contacts in once place, and it keep track of my newsletters, plus it integrates with social media like Facebook and Instagram. Also that it tracks opens and clicks for any campaigns you send out. Cons The user interface can be a little confusing to edit newsletters, since it's not actually done in the screen where the preview is, it's done in a text box on the side, which makes sense because you can change font color, size and type there. I just always automatically want to click on the preview to make changes. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Mailchimp It's been a while, but I know I thoroughly researched before settling on Mailchimp and am very happy with what it does for the price (free). Review Source RS Robert S. Full Stack Developer Law Practice Used the software for: 2+ years ### "Mailchimp is #1 for your money" March 31, 2026 5.0 I have been using Mailchimp for over 10 years. It's help me grow my business, and maintain contact with my leads and clients. Pros Mailchimp is extremly easy to use for non tech individuls. Workflows and Automations help with keeping touch points on your leads/clients. Value for your money compared to other platforms, mailchimp is a no brainer. Cons I think the thing I dislike about Mailchimp, is the connection to more software. Using a third party like Zapier makes for one more point of failure. Review Source CW Cheryl W. Creative Coach and Owner Arts and Crafts Used the software for: 2+ years ### "MailChimp changed my business" July 7, 2025 5.0 It has made my business emails look and feel more professional. I have links and graphics that all work together to complete the package. Pros The ease of use once you get the hang of it. I have templates set up and using those makes emails so easy to send out! I can update the teplates any time and they are ready to go! Cons There is a bit of a learning curve. There are features and verbiage that are lost on me, but I do my best. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Mailchimp Honestly, as a small business, I needed a free version until my audience grew. I am still on the free version, but am close to needing the paid version. I am planning to stay with MailChimp. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) To make my emails look professional instead of a regular email. Review Source BV Brian V. Managing Partner Information Technology and Services Used the software for: 2+ years ### "MailChimp is a great solution for email marketing" July 9, 2025 5.0 Very positive experience - we've always had successful marketing campaigns with solid reporting. I happily recommend them to clients. Pros MailChimp is a really easy and intuitive solution for marketing emails. With drag and drop capabilities you can easily design emails that look impressive. Of course, with that ease-of-use comes limitations in what you can do to design your emails. But for most users this is a great solution. Cons MailChimp becomes expensive depending on the product you are using and I also wished I had more ability to customize my emails - recognizing that a lot of this is the function of email clients, vs MailChimp and making it usable for most people. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[MailPoet](https://www.capterra.com/p/235222/MailPoet/) Reason for choosing Mailchimp Ease-of-use for client and the ability to customize emails - and overall look and feel of emails. Review Source PR Peter R. Director Computer Software Used the software for: 2+ years ### "Flows flows flows! What a great product " November 17, 2025 5.0 Great product, managed to replace three bits of software we were using to automate multi channel campaigns Pros Flows flows flows! If you haven’t used it in a few years these are a total game changer for anyone sending multi channel / series marketing. Cons Limited number of templates, would be good to have more of a variety for different use cases and campaigns Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: Less than 6 months ### "Pretty good " March 7, 2026 4.0 It was a good service to use for a small company. You can do mass marketing at a cheaper rate than most. Pros Its a great tool for sales and marketing. The ease of use is great, easy to set up and customer service is pretty good. Cons The cost gets kind of expensive if you do alot of mass marketing or emails. Not the most expensive though. Review Source KT Katie T. Marketing and Development Assistant Civic & Social Organization Used the software for: 1-2 years ### "Efficient tool with few drawbacks " April 3, 2025 3.0 Overall my experience with Mailchimp was positive! The customization features cut down on the amount of time we had to spend designing each email and the analytics available were key in growing our company. Pros Mailchimp was a great piece of software for getting branded emails out to a lot of people. You could customize the look of your brand quite easily on Mailchimp. Cons Mailchimp had some limitations in terms of the number of constituents you could email at one time and with filtering exactly who that would be from a larger group. That could have been because we didn’t pay for a high enough level though. Review Source Response from Intuit April 8, 2025 Hi Katie. Thanks for the feedback. We're glad Mailchimp's branding and analytics were helpful for your email campaigns and growth. We appreciate your feedback about the list size and filtering limitations, and will make sure these are passed along to the team. LM Laura M. Admin Construction Used the software for: 1-2 years ### "Marketing Made Easy" November 27, 2025 4.0 Very easy to set up and for newsletters and SMS contact. Customer service was a bit limited based on the basic platform but that's understandable Pros It's user friendly in terms of set up. There were lots of templates to choose from in terms of marketing ideas Cons We were unable to upload our contact list- we use Outlook on Mac computers so each contact had to be manually entered Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Difficult to reach customer service and limited in it's functionality Review Source IS Isaac S. Communications Director Religious Institutions Used the software for: 2+ years ### "Effective, Intuitive Mass Email Software" October 2, 2025 4.0 They've been the top-dog in the email marketing/mass mail market for over a decade, and I don't see that changing any time soon. I'd like to see more options for previewing emails on different devices/dark mode types, but beyond that, it's an intuitive software, with lots of options for audience segmentation, A/B testing, etc. Pros Clean UI. Easy to use, helpful tools and analytics, allowing me to see what works and is effective, and what isn't working/is ineffective. I also appreciate how it can integrate with other applications and services we use. Cons It's pretty expensive for simple being a tool to send out mass emails. Even as an organization that is sending out emails to less than 2,000 people. Review Source RA Rafael A. Coordinador de proyectos CLIENTE y SEO Marketing and Advertising Used the software for: 1-2 years ### "El mas conocido para newsletter, pero no es el mejor" January 17, 2025 3.0 Es buena. COn una amplia cantidad de themes y plantillas de correos electronicos. Y muy facil de integrar con la paginas web Pros Su integración conlas pagians web donde lo integro para buscar correos electronicos de posibles clientes. La integración es facil con su plugin de WP Cons Muchos de los envios que hago llegan a la bandeja de SPAM de los suscriptores. Creo que tiene un sistema de rechazo mayor a software comparado de la competencia Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Acumbamail](https://www.capterra.com/p/195838/Acumbamail/) Reason for choosing Mailchimp MailChimp es la MEJOR de las opción de campañas de mejor presupuesto. Es el mas accesible. Ademas para campañas que no neceista embudos muy complejos (mejor AC) Review Source Response from Intuit February 19, 2025 Gracias por tus comentarios, Rafael. Entendemos lo importante que es la capacidad de entrega de los correos electrónicos. Para ayudar a que tus correos electrónicos lleguen a las bandejas de entrada de tus suscriptores, asegúrate de autenticar tu dominio de envío. Configura la autenticación del dominio de correo electrónico: https://eepurl.com/dyimHv Si necesitas ayuda, contáctanos en mc-socialreviews@intuit.com HT Heather T. Digital Marketing Specialist Education Management Used the software for: 2+ years ### "Large business on Mailchimp" January 16, 2025 4.0 So far support has been fantastic. We do have a large data base with multiple users and we have had very few issues with the interface and seems relatively user friendly for people new to the platform. Pros The ability to have a vast amount of audiences. Cons No being able to manage users and their audiences more effectively. It would be nice to be able to view a users audiences and manage them as an owner of an account. Review Source Kelly M. Social Media Manager and Podcaster Marketing and Advertising Used the software for: 1-2 years ### "Mailchimp Doesn't Drive Me Bananas" March 26, 2026 5.0 I am happy that the free version is good enough for me now. I love the ease of being able to create emails and newsletters without being very creative and it doesn't take hours. So I am happy with it. Pros The free version has a lot of features. I can create a newsletter in minutes. It connects easily with Canva and Wordpress. Cons There's limited customer support. If you want to move to a new plan the price increases dramatically. The advance features are complicated. Review Source DW Dushawn W. Counselor Civic & Social Organization Used the software for: 6-12 months ### "Good user experience " September 2, 2025 1.0 It got the job done and it was good for the team and to recover data used in many different way's to compare collections. Pros It was easy to use and explain to people on the training team, and allowed me to route traffic safely to meetings. Cons Nothing I was satisfied for the service I received for the value of money this was great consumer protection. Review Source Richard O. Founder and Director Computer Software Used the software for: 2+ years ### "Good value for money but prices can escalate quickly and unexpectedly" November 4, 2025 3.0 Its overall a good service and I am happy to continue using them to market to new prospects and existing customers. Pros It is a fairly user friendly system. I am the owner of the company and main user of the software, and not a marketing expert, yet, I can use it well. It is also well documented with help articles etc. Cons It is quite expensive and I feel like the costs can escalate unexpectedly and quickly. I have had to question a number of times the billing which I dont find very clear. Review Source KW Kate W. Office Manager Sports Used the software for: 2+ years ### "Too big of a beast for us!" April 21, 2026 2.0 Too much going on to be able to have a positive experience using it! I wish there was a simpler more stripped back version. Pros It's too big of a beast for what we need! It's got lots of features and lots of reporting that I'm sure is very useful for the right businesses. Cons It's too big of a beast for what we need! It's much more suited to a larger business with a bigger budget Switched from [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Needed more features and options for email marketing. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great For Patient Engagement In Dental Practices" November 22, 2025 4.0 Overall— MailChimp is a fantastic accessible tool for dental practices looking to improve patient communication and marketing efficiency. Its automation and easy design capabilities make it ideal for maintaining patient relationships and promoting key services. Pros From a marketing perspective within the dental field, it offers a balance of automation, branding flexibility, and patient-engagement features that make it a valuable asset multi-location dental groups like mine, but I can see it being just as valuable for smaller scale practices as well. Cons While Mailchimp integrates with many systems, its direct integrations with dental practice management software (Dentrix, Eaglesoft, OpenDental) can be limited without third-party connectors. When our practices shifted to Carestack, we were no longer able to use MailChimp. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Our practice wanted to house our dental software and patient engagement into one software for usability and work flow. Review Source Suresh K. Senior Business Executive Staffing and Recruiting Used the software for: 6-12 months ### "Great for bulk Emails" November 30, 2025 3.0 overall it is nice, easy and simple tool for emails to a bulk list of contacts, little pricey if you high number of contacts but still ok as compared to other tools in the market. Pros Nice and easy tool for email marketing and for someone new also it is not very difficult to understand and don't take a lot of time to get started with email campaign. Cons It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan. Review Source SRB Sarah R B. Life and Spiritual Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Love Mailchimp" July 15, 2025 5.0 Easy to use cost, updates and distribution lists are appreciated. Being mostly retired, I use it for my volunteer work so appreciate the ease of use & cost. Pros Easy to use & no cost. I can keep and maintain a few mailing lists & like the layers you've added to that. Cons Can’t think of a thing except for many changes. Which is also a positive in evolution; and although I use it only a few times a year I find it easy to follow changes. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Mailchimp Like the features and ease of use better. 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