# OnPrintShop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnPrintShop the right Web to Print solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110250/Online-Print-Shop/reviews --- OnPrintShop 4.6 (56) [View alternatives](https://www.capterra.com/p/110250/OnPrintShop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of OnPrintShop Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews RH Rogerio H CEOPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most was the Design Studio integrated into the platform; with it, I hope it will help us conquer the B2C market more easily.“ December 16, 2025 MC Mark C Manager - DeveloperPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes it can take 2-3 goes to get right, with the language barrier (English isn't many of the staff's first (written) language\] so actual intentions can get lost in translation. “ September 5, 2025 BK Bob K OwnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Thanks to his support, we’ve been able to implement key features more effectively and gain confidence in our workflow. While we still feel like we’re only scratching the surface of everything the platform offers, we’re excited to continue exploring its capabilities and would highly recommend OnPrintShop to others.“ September 24, 2025 AT Andrew T CEOPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “That we have to pay for every change/ or custom theme that we needed changed.“ April 1, 2022 VT Veronica T Graphic Web DesignerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “The standout feature, the "Design Studio" tool, offers full customization capabilities for users.“ August 19, 2025 BK Balaji K Managing PartnerPrinting, 51 - 200 employeesUsed the software for: 1-2 years. “I would especially like to acknowledge \[sensitive content hidden\] from support and \[sensitive content hidden\] from sales for their exceptional assistance and clear guidance.“ November 21, 2025 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George D. CEO Printing Used the software for: 2+ years ### "OnPrintShop - Great Service / Flexible Software" September 6, 2018 4.0 OnPrintShop customized the program for me, but I went through several paid upgrades to get the product fully functional. Pros Very flexible in programming and customization, at little to no cost. Cons The out of the box version had a lot of language and functionality of an Indian computer programmer. Took a lot of time to put the program into shape for USA usage. Review Source BK Balaji K. Managing Partner Printing Used the software for: 1-2 years ### "Goto Web2Print solution provider" November 21, 2025 4.0 My overall experience with OnPrintShop has been highly positive. The platform combines advanced technology with exceptional customer support, making it a dependable partner for any print business looking to modernize and expand. Pros The team has been delivering outstanding customer support, putting in their utmost effort. I would especially like to acknowledge \[sensitive content hidden\] from support and \[sensitive content hidden\] from sales for their exceptional assistance and clear guidance. Cons Difficulties in customisation & expensive for external API Integration. Need to improve more in GST Invoicing and compliance. Switched from [Frontend Builder For Magento 2](https://www.capterra.com/p/173515/Frontend-Builder-For-Magento-2/) Not able to customise many features and options. Review Source Response from OnPrintShop December 22, 2025 Thank you for your thoughtful review and for trusting OnPrintShop as your Web2Print partner. We’re delighted to hear that our support and sales teams have been able to guide you effectively and deliver a positive experience for your business. Team OnPrintShop truly value your constructive feedback around customization, external API integrations, and GST invoicing. These insights are important to us and are actively considered as part of our ongoing product enhancements, particularly to strengthen regional compliance and advanced integration capabilities. We look forward to continuing our partnership and supporting your growth journey. CM Carlos M. cfo Printing Used the software for: Less than 6 months ### "Onprintshop- Best web to print solution out there" February 26, 2026 5.0 To date it was the best decision our company has made to partner with them- Price wise for what you get its a good business decision Pros Communication and resolving problems are the root of a good partner. They are always willing to help in a timely Manner Cons Small bugs, There have been some hiccups on the 4 over product api but we are working through them.. Switched from [PrintNow](https://www.capterra.com/p/158640/PrintNow/) Not a great support System- ease of use for customer not great- check out system improved but top late Review Source Response from OnPrintShop March 5, 2026 Thank you, Carlos, for your thoughtful review and for placing your trust in OnPrintShop. We truly appreciate your kind words about our communication, problem-solving approach, and commitment to being a reliable partner. Supporting growing print businesses like yours and helping you make confident technology decisions is exactly what drives our team every day. We also value your honest feedback regarding the 4over product API hiccups and the checkout experience. Since third-party integrations involve external systems, occasional dependencies may arise, but our team remains committed to resolving them swiftly and effectively. Your feedback helps us refine and enhance the platform continuously. It means a lot to know that partnering with OnPrintShop has been one of the best decisions for your company, especially from a value and pricing perspective. We are committed to delivering consistent improvements, strong support, and scalable solutions that help your print business grow with AH Amanda H. graphic designer Printing Used the software for: 6-12 months ### "our customers love using it, but we have had a lot of technical issues" September 5, 2017 3.0 a lot less manual design and admin as customers can log on and make the changes themselves, which is particularly helpful when its only a name and phone number on a business card! Pros its very easy to use, straight forward to show customers and our corporate customers love that we can customise there interface with their logo and colours. Cons Our corporate customers use this everyday so with the time difference its hard to speak to technical support when we have issues and questions, and even with new updates we have the same issues reoccurring which is frustrating. Review Source HP Hardat P. Founder Printing Used the software for: 1-2 years ### "Print Wave USA" March 1, 2026 4.0 Despite some limitations, I value the platform, and the designer software stands out as highly intuitive and user-friendly. Pros They carry themselves professionally, take time to understand the problems in front of them, and work to address them with intention. Cons This is one of those situations where I wish support were available 24/7, but I understand the current 24/5 structure. Review Source Response from OnPrintShop March 6, 2026 Thank you, Hardat, for sharing your experience with OnPrintShop. We truly appreciate your kind words about our team’s professionalism and commitment to understanding and addressing customer needs. It’s great to hear that you find the platform valuable and that our designer tool stands out for its intuitive and user-friendly experience. We also appreciate your feedback regarding support availability. While our current support operates on a 24/5 model, we continuously evaluate ways to enhance our service experience for customers worldwide. Team OnPrintShop is glad to support your print business journey. CD Christian D. President Printing Used the software for: 2+ years ### "Near Perfect solution for growing Print Businesses" October 7, 2025 5.0 I would say that my experience with OPS has been excellent. We are all committed to the platform, and the OPS team has backed us and supported us all the way. Pros OPS has one of the most flexible pricing engines for the print industry. You can practically build and manage any type of product in their system. Their support and dev teams are super responsive, and the system is easy to use and navigate. Cons OPS tends to create redundant paths and operations within its system. They are always working on UI/UX, so this is becoming less and less every day. Alternatives considered [Ordant](https://www.capterra.com/p/131521/Ordant/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing OnPrintShop Cost, value, and Customization were the major factors. In the case of shopify, the expense and separate management of different plugins was looking to be frustrating. Switched from [CoreBridge](https://www.capterra.com/p/213002/CoreBridge/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[shopVOX](https://www.capterra.com/p/155218/shopVOX/) Easy of use, customization, ability to accurately quote products but still make it easy for customers to navigate and order. Review Source Response from OnPrintShop October 10, 2025 We’re thrilled to hear that your experience with OnPrintShop has been excellent and that our flexible pricing engine, responsive support team, and user-friendly system have made a positive impact on your business. We also appreciate your insight on our ongoing efforts to improve the UI/UX. Your feedback on ease of use, customization, and value is invaluable, and we’re glad OnPrintShop is meeting your needs. Thank you for choosing us over alternatives, and we look forward to continuing to support your success! BK Bob K. Owner Printing Used the software for: 2+ years ### "Great Service and Value" September 24, 2025 5.0 Our overall experience with OnPrintShop has been excellent. The biggest benefit has come from working with \[sensitive content hidden\] , who has provided valuable insight and guidance to help ensure we’re using the platform to the best of its abilities. Thanks to his support, we’ve been able to implement key features more effectively and gain confidence in our workflow. While we still feel like we’re only scratching the surface of everything the platform offers, we’re excited to continue exploring its capabilities and would highly recommend OnPrintShop to others. Pros We really liked the ease of use—the platform is intuitive and made it simple to set up and manage our projects. We also appreciated the value for the product, offering robust features and quality results at a very reasonable price point. Cons There’s a lot to learn, and the training videos aren’t always the easiest or in-depth enough to fully grasp everything. It might be helpful if OnPrintShop offered an online onboarding class to walk through key features that can easily be overlooked. Alternatives considered [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) Reason for choosing OnPrintShop More online functionality of what we could use the platform for. Review Source DJ David J. Director of Marketing and Ecommerce Design Used the software for: Less than 6 months ### "David Jones Customer Review " April 10, 2024 4.0 Overall, it has been a good experience. We are happy with the product and \[sensitive content hidden\] (and the support team) have helped us find solutions to almost all of our problems. The support has been very responsive and helpful. Pros The customer support has been very good, especially chat. Our assigned rep, \[sensitive content hidden\] has been very responsive and helpful. We like that there are so many features already built in that specifically with the print industry in mind. We needed an ecommerce platform that could integrate with 4Over. We liked the design tool. We like the templates and the admin. Cons We have to do a lot of testign to ensure the site is operating correctly. It can be difficult to test the 4Over integrations and Elavon integrations that we have in place. We have needed to ask support for a lot of help. Reason for choosing OnPrintShop Shoppify was not made for the print industry and PrintNow did not have an integration with 4Over. Switched from [WordPress & WooCommerce Affiliate Program](https://www.capterra.com/p/234543/WordPress--WooCommerce-Affiliate-Program/) It would have taken years to develope all of the features we wanted into Wordpress. We felt constrained by the way our admin was set up and our internal admin did not have very much control over the site. We fully relied on a 3rd party software developer to make any changes we needed. he Woocommerce plugin was not built specifically with print in mind. It took us over two years to build and the end product was too simple and not very user-friendly. Review Source VT Veronica T. Graphic Web Designer Printing Used the software for: 2+ years ### "E-commerce essential for your printing business" August 19, 2025 5.0 I’ve had nothing but a positive experience as a business user of OnPrintShop. It has become a valuable—if not the most essential—tool in improving my company’s productivity and expanding accessibility to a broader clientele. As a result, we’ve seen stronger growth and more profitable outcomes. Pros OnPrintShop makes client communication seamless with its intuitive user interface and easy integration with essential systems and applications. The Orders Dashboard is highly comprehensive, allowing me to manage every aspect of an order efficiently. The standout feature, the "Design Studio" tool, offers full customization capabilities for users. Customer and technical support is superb, always available. Together, these features streamline workflows and ensure a smooth, quick production turnaround—an excellent solution for the printing industry. Cons There are a few areas that could be improved. For example, the quotation process feels more tailored to communication within the printing industry rather than being customer-friendly for individual clients. Additionally, the back-end settings and store configuration could be more streamlined and organized. Lastly, the back-end guidelines would benefit from more detailed information to help users navigate the system more easily. Review Source Response from OnPrintShop September 18, 2025 Thank you for taking the time to share such thoughtful feedback—we truly value your observations. We’re constantly working to make our platform more intuitive and user-friendly, serving not only businesses in the printing industry but also individual clients. Your suggestions on simplifying the quotation process and streamlining back-end settings are spot on. It would be great if you could share a bit more detail with us at \[support@onprintshop.com\]—this will help our team better understand your perspective. Thanks for your input, and we’re excited to continue enhancing the platform MC Mark C. Manager - Developer Printing Used the software for: 2+ years ### "Excellent SaaS for the printing industry with great value-for-money, and helpful support staff" September 5, 2025 5.0 Generally very favourable and the Pros far outweigh the Cons, as the value-for-money is just unsurpassed compared to any of their SaaS competitors Pros Fantastic value SaaS aimed at the printing industry, albeit it heavily US-centric, which has evolved well over the past few years, and now an a very usable point. The support team are generally extremely helpful and can achieve most of the hundreds of tweaks and improvements - I've requested (many of which have been long-term UI/UX bugs) and for FREE too! Using it every day helps with the back-end Admin side and there is a lot of scope if you know what you're doing... AND what you want from it. After 3 years of updates and continual changes from my end, I've got it to be world-class and on a level with the better known SaaS. Cons Has been a long, often frustrating road to get a stable, British/European-centric design ethic and Checkout funnel (until late 2024, it looked and felt like an ugly American-centric set-up\] - took months of back and forth to realise PayPal is not a great API (replaced with STRIPE, which their engineering team had done much more back-end work with). RadixWeb ONprintshop' Support team, whilst generally prompt and extremely helpful, can be quite robotic, stiff and formulaic in their responses (it's always hyper professional though!), and like most NW Indian business culture I've worked with, they'll never tell you when something is / has gone wrong, and will only ever distract and divert one's attention to say that something is fixed once it is. Sometimes it can take 2-3 goes to get right, with the language barrier (English isn't many of the staff's first (written) language\] so actual intentions can get lost in translation. The UI/UX is the ultimate frustrating stress for me personally. Some really obvious things that could benefit everybody are just ignored, put on the so-called "Wish-List" However I've learned to illustrate my often very complicated support tickets (I probably push them more than most of their ONPrintShop clients) with diagrams, screenshots or record video to back up my written text to achieve the best results. One must add quite a bit to their (sometimes frustrating) infrastructure (although most is hosted now on AWS backbone) and be able to program CSS / HTML to get reasonable results from the SaaS, plus bring in third party accounts and infrastructure to the party e.g. Cloudflare CDN (a must!), Stripe, etc.; things just break randomly now and again, but to be fair they usually fix them quickly. Review Source Response from OnPrintShop September 10, 2025 Thank you for your thoughtful feedback. We’re glad you find our team prompt and professional, and we truly value your input on how we can further improve communication. We’re committed to making our support not just efficient, but also more transparent and human. CB Cecilia B. Financial, auditor accountant Printing Used the software for: 1-2 years ### "La mejor experiencia e-commerce " October 21, 2025 5.0 La interface para el cliente es fácil de configurar, lo que permite dar una grata experiencia al usuario muy rápidamente. Al poder habilitar Google Analityc en el backend de la administración puedo tener métricas y números para seguimiento. Pros Control total sobre las órdenes de compra, cotizaciones, clientes y procesos en general. Interface muy intuitiva y facil de gestionar. Eficiente y simple. Cons El soporte requiere saber del idioma ingles, pero no es relevante, tiene opciones de soporte en Chile para el habla hispana. Alternatives considered [XMPie Circle](https://www.capterra.com/p/175338/Circle/) Reason for choosing OnPrintShop Más fácil el manejo de las ordenes y completo control en las comunicaciones con cliente. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Para mejorar la atención del público de modo automático y su envío de información y estatus. Review Source RR Rafeek R. MD Printing Used the software for: 1-2 years ### "wonder full platform " September 1, 2017 5.0 Pros user friendly... as an administrator, it is very user friendly and easier to alter or place any product insertions..... the pre-loaded templates with relevancy is awesome and we are able to find most of the jobbers used to download our images for designing Cons still some graphics would have been included which would have given smoother transition looks .... this optionality absence has led us to implement the software nearly an year as we could not find a proper web designer... rest all the platform is awesome Review Source SM Stephanie M. Graphic Designer Printing Used the software for: Less than 6 months ### "Review" March 27, 2023 4.0 \[sensitive content hidden\] has been very helpful pointing us to the right info Pros EPMS integration, Custom B2B storefronts Cons Integration with EPMS has been difficult, hard to self test errors Review Source MSC MR. SANKET C. IT-HEAD Printing Used the software for: 6-12 months ### "Excellent Web2print Solution & application" September 4, 2017 5.0 Work Stability & profit. Pros User Friendly dash-board and operation. Support & training team was excellent & coperative. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update. Cons Manage all the printer needs for web to printing. Workflow management give us the exact status of the job when you have different work department. Review Source JV Jaison V. Operations Director Printing Used the software for: 6-12 months ### "Replaced old retail site with OPS. Great Support, good value, extensive options, cont. improvement." September 5, 2017 5.0 OPS allows you to compete and keep up with others quickly and efficiently in the online print ordering market. In our specific market it has allowed to stay in the lead. Pros Online design tool, base templates, ease of creating design templates, integration of options and excellent customer service and support. Review Source C- Christina -. CEO Used the software for: ### "Great product with great team! " April 7, 2015 5.0 We have been using the prouduct for about a year now. There is nothing like it in the market. Before we acquired their license we did a lot of research. They have done a lot of great things. As any company, there are some areas they can perfect but they speedily reply and they listen to your suggestions. I am excited about growing with them. Chetan, is a great service member and always goes out of his way to find us an answer to our questions. I look forward to future upgrades, as they are continually developing the product. Do your research, but don't pass the opportunity to find out what Onprintshop can do for you. Review Source RA Rebecca A. Web Administrator Used the software for: Less than 6 months ### "Excellent service, really friendly and reliable people" September 1, 2017 5.0 Everything works as it should and the web team is always straight on hand to give you any help needed. Pros Easy to use, great functionality - great support from the web team there. Overall a very good experience. Review Source JD Jolene D. Designer Used the software for: ### "Excellent Service!" April 27, 2015 4.0 We have been very impressed with OnPrintShop. It contains all of the essential elements to ensure a very effective shopping experience for our clients. The OnPrintShop Designer Tool and Content Management System is easy to use and very flexible, all with a very high level of performance. Review Source PB Prakash B. Administrator Used the software for: ### "Good training section. Help to know easy understanding." September 21, 2015 4.0 This software is useful to all printing needs. Customer no need to spend a time to get their printing materials. It is very good software. Review Source JDG Juan David G. Gerente general Printing Used the software for: 2+ years ### "La mejor compra de los últimos años" October 21, 2025 5.0 Tranquilo de la inversión realizada, diariamente vivo la experiencia como administrador del sistema y evidencio la eficiencia del personal, los flujos de trabajo y la entrega oportuna de los productos Pros Fácil de entender, interfaces para clientes y administradores de la plataforma bien diseñadas, ya sea para experiencia de compra o administración Cons No es una plataforma económica, pero el valor se explica por lo altamente eficiente en su usabilidad, facilidad de administración y visión concreta de los flujos de compra y cotizaciones Alternatives considered [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Reason for choosing OnPrintShop Información mas clara para mi personal de preprensa y mi gente de producción. La opción de editor en línea para mis clientes también fue relevante. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Más alternativas de control en la operación, más visibilidad de los procesos aunque automatizados, mayor eficiencia en el manejo de archivos, menos pérdida de tiempo, menos merma. Review Source RH Rogerio H. CEO Printing Used the software for: Less than 6 months ### "Agile integration" December 16, 2025 5.0 I really liked the support, it was very quick. The ease of customizing products, particularly creating pricing formulas, was also great. Pros What I liked most was the Design Studio integrated into the platform; with it, I hope it will help us conquer the B2C market more easily. Cons What I liked least was the price, as it's an expensive platform for the Brazilian market. But perhaps that's a good thing, since it's only for a select few. Review Source Response from OnPrintShop December 29, 2025 We appreciate the candid feedback, Rogério. It’s great to see OnPrintShop’s Design Studio integration playing a key role in your B2C expansion. Knowing our support team has been a reliable partner in your journey is equally important to us. Your note on pricing is noted—we are constantly striving to balance advanced functionality with value for our global partners. Thank you for your recommendation and for being part of the OnPrintShop community. gC glynn C. Senior Manager II, Production Solutions, Solutions Support Services Printing Used the software for: 1-2 years ### "Glynn Rioch " November 24, 2025 5.0 My experience with OPS has been great - the team has been support in all areas with the OPS and always listen to suggestion Pros The simplest of method for create and having e-commerce. Love the templates that are provided and the time it take to build a web site Cons nothing but if could make more integration with Ricoh software that would be nice. easier method for customer to build templates - more images that customer can use for products. Review Source JW Justin W. Owner Printing Used the software for: Less than 6 months ### "Great customer support" October 15, 2025 5.0 So far, I'm extremely happy with them and look forward to a long and prosperous partnership with them. Pros The product is great. they help you get a fully functioning ecommerce print shop up and running. Their customer support is spot on. They are always available to help when needed. Cons Set up did take longer than expected, but I think that I'm more to blame for this than they are. I was a bit slow getting them the information they need to get going. Review Source LD Lisa D. President Marketing and Advertising Used the software for: Less than 6 months ### "Great product. Great customer Service - A+ all the way!" September 22, 2025 5.0 The product is great and the people at OnPrintShop are so supportive. We ask a question and get an answer in no time at all. They are so professional and friendly. The system is highly configurable, which I appreciate. We integrate with 4over using their product, and it has been seamless so far. So glad we found them! Pros I love the ease of using the software. But, mostly, we LOVE the customer support. They are amazing. We get fast responses that are thorough and thoughtful. Not your typical chatbot or copy/paste responses. You can tell that real humans are supporting you! Cons A little bit of a learning curve but not bad. I think with any software program, it has to be implemented correctly to work well. So, it took us a little bit of time. But, if I'm being honest, most of that was us dragging our feet because we had so many irons in the fire! These guys are amazing. Review Source Response from OnPrintShop September 24, 2025 We truly appreciate your support and are thrilled to know you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. Looking forward to continuing to serve you! MA Maria A. Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Great support team" February 18, 2025 5.0 The team, service and turn around for requests is super efficient. We definitely feel the support team is there to help when we need it. Pros OnPrintShop does a great job walking your though the onboarding and development process. Cons The cost is a little much for a smaller business. Review Source Response from OnPrintShop September 10, 2025 Thank you for your thoughtful feedback. We’re glad you find our team prompt and professional. 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