Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About Germain Monitoring

Keeps your business running smoothly by ensuring high availability and maximum performance of Siebel CRM system using Germain Monitoring software.


Spotlight_media_placeholder

Germain Monitoring Reviews

Extremely flexible APM software with amazing customer support

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started in search of an APM tool that would give us great performance information for Siebel applications. After evaluating the standard offerings (RUIE, DCRUM, dynaTrace, and HP BPM) we discovered that Germain APM software was the only software that was able to capture the high-level performance and allow us to drilldown to the code base. That capability was what tipped the scales in Germain┬┐s favor.

After we purchased the software and started configuring the application, I realized that Germain not only delivered a superb product, but their service was amazing. As we worked through the installation of the Germain APM software, we found a couple of items that were calculated wrong based on our configuration. The support staff at Germain would work with us to understand the problem and fix either the code or write a custom monitoring metric to accomplish what we needed. It has been very refreshing to work with a company that takes customer service to heart.

I am Germain Software user since 2014.

Apr 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company starts using Germain APM since 2014 and replacing the Oracle RUEI/AMP monitoring. Germain provides better tool experience and navigation performance. The recent software upgraded which enable Germain for HTML Applications (e.g. Salesforce.com, Siebel OpenUI) performance monitoring and did a great job now on tracking pages and methods performance. I also love Germain now can build different monitoring for other applications(java, .net, etc) by using different data source. I am highly recommended.

Vendor Response

by Germain Software on May 05, 2016

thanks Jerry!