Who Uses This Software?

iView Systems provides integrated physical information management reporting solutions for security, surveillance and loss prevention environments to the global security marketplace.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/one-time
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • iView Systems
  • www.iviewsystems.com/
  • Founded 2002
  • Canada

About iTrak

iTrak, Incident Reporting and Risk Management System has been designed to provide a highly secure, multi property, multi departmental solution for a broad range of transactions required by Security, Surveillance and Risk Management departments. The modular architecture of iTrak uses the latest software and development technology to not only avoid product obsolescence but to enable rapid integration with related systems.


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iTrak Features

  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Dashboard
  • Incident Management
  • Internal Controls Management
  • Risk Assessment

iTrak Reviews Recently Reviewed!

Coming from an outdated system IView is like a breath of fresh air in this technological world.

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There are so many features in this system! It seems like there is a feature for everything that you may need to do. Not only that but all of the features connect in a way that makes progressing situations easier to evolve with the documentation. In a business, such as a casino, we come into contact with thousands of customers a day. This system will make it a thousand times easier to keep track of the ones that we need to, in any way that we need to. All in all this system is a step towards keeping our customers, assets, and employees safer.

Cons: There are so many features that it is hard to just jump in and start using this software right away. There is training that needs to be done and it will take a bit of time to get used to and phase out our outdated software that we are using. This is really the only con that I see. But to help with that we had a representative down here to train the departments using the software!

Overall: This software makes the tracking of everything that goes on in the Casino, from the Security side of things, much easier and understandable. It is much more user friendly.

The IView training was a lot of information in one class but was very informative, thank you

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like most about the system is that how it breaks down each citatory for issue that may or may not accrue

Cons: I thought that it had a lot of info for how easy the system looked to use and that it was a little difficult to navigate through

Reliable and useful

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we use this for surveillance and security and I love how customizable it seems to be. its pretty easy to use and set up (which is awesome to explain to our non tech people)

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Much better than what we are currently using

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Analytics, being able to track every aspect of our reporting and logging mechanics. Being able to monitor what each individual is doing.

Cons: Data entry, adding regular visitors without being able to import csv file from other systems we use.

Overall: Reporting Analytics, Profile roles, more security.

Exceeds expectations on a daily basis. This Software has replaced our entire Security reports.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This Software has absolutely changed the way we do Security reporting, it allows us to track all security events on our property and keep our employees and patrons safe and security. This allows us to cross reference old and new incidents with past and present patrons as well as notice trends and events that might warrant further investigation.

Overall: This Software has allowed us a one stop shop for all out security needs as far as reporting and incident tracking, it is a powerful tool that has completely changed the way we do out investigations and reporting. I recommend this to anyone who has difficult with reporting.

Customizable but, some limitations

Aug 16, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software is customizable and does work well for certain applications. Our use case scenario is a HR and Safety management system.

Cons: Several limitations with this software exist. It is not able to integrate with many ERP systems and the interface is not very aesthetically pleasing.

Overall: It manages our HR and Safety systems

This product made our reporting complete in all aspects for the first time ever.

Jul 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software was easy to use and learn. It allowed for the addition of all types of media to make a complete report of any type of incident. I really like the feature that allowed other departments in our business to use this application to track their own incidents and then they could share the ones that corresponded with our security department. In all the products out their iTrak was our chosen product.