Who Uses This Software?

Teleopti has more than 730 customers in 70-plus countries worldwide.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Teleopti
  • www.teleopti.com/
  • Founded 1992
  • Sweden

About Teleopti WFM

Teleopti WFM is a world class Workforce Management solution that encompasses all that you need to optimize the staffing and customer service across your enterprise. Our complete solution supports optimization of your contact center, back-office and even your branches and stores. Teleopti provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve your overall customer service operation.


Teleopti WFM Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Teleopti WFM Reviews Recently Reviewed!

Teleopti WFM

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use the Teleopti WFM software to manage schedules and help with forecasting for our company. We are a smaller company, but we have enough people to merit the use. For the most part, the tool is helpful and accomplishes the tasks set before me. There are few things here and there that would be better, but overall, it is a good tool. The service desk does a good job at responding, however, I have had a couple issues that couldn't really be resolved because the system doesn't function the way I want it to. Perhaps that is just a challenge to work around the problems.