# Teleopti WFM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Teleopti WFM Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more. Source: https://www.capterra.com/p/110450/Teleopti-WFM --- # Teleopti WFM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teleopti WFM ## What is Teleopti WFM? Ideal for businesses of all sizes, the workforce management tool helps manage forecast demands, HR operations, back-office processes and more. ## What is Teleopti WFM used for? [Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teleopti WFM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teleopti.com/&name=Teleopti WFM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teleopti WFM 4.6 (17) VS. [4.6 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (17) Ease Of Use 4.7 (9,240) Value For Money 4.7 (10) Value For Money 4.5 (6,911) Customer Service 4.8 (10) Customer Service 4.6 (6,208) ## Teleopti WFM alternatives [4.3 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,749)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/110450/Teleopti-WFM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Scheduling 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Time & Attendance 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Budgeting/Forecasting 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create budgets based on historical data and future projections Performance Metrics 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Variable Workforce 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Utilize third party services to cover unforeseen labor needs Teleopti WFM 5 features Create budgets based on historical data and future projections Assign working shifts or tasks to employees based on their availability A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track and manage employee's work hours to improve payroll accuracy Utilize third party services to cover unforeseen labor needs Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.7 (10) ### Starting price Contact vendor for pricing Free trial available Value for money 4.7 (10) 4.7 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 17 reviews Filter by rating 5(12) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PM Pippa M. Knowledge and Training Coordinator Apparel & Fashion ### "Shifts made simple!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 31, 2023 Pros It is visually appealing and easy to use. Staff can clearly see their shifts and the shifts of their colleagues, along with helpful colour coded categories and simple navigation to other features such as requesting PTO or a shift swap.I have never seen shifts presented in such an easy to read way. Cons Very few cons. Notifications are easily missed if something changes to your shift so perhaps some kind of email or notification that remains until closed could help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Thea R. Customer Service Representative Outsourcing/Offshoring ### "An Honest Employee Review about TELEOPTI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2022 Pros The overall performance of this platform is superb. Its easy to navigate from, the prompts are useful and it's accessible for employees even outside office premises. A big help for both WFM and the teammates. Since it makes schedule management reliable, accurate and time relevant. Cons One enhancement that we hoped was available was that you can directly interact with WFM and view the tickets regarding disputes about overtime and undertime. Since it's managed on a different platform it's quite confusing when it comes to monitoring. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FN Fawzie N. Customer service representative Consumer Services ### "Must have " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2022 Pros It divides the responsibility of the employees in each company Cons I don’t have anything that i like least in this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Fabian P. Technical Support Representative Telecommunications ### "being scheduled one day at a time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2022 The experience is very good, I learn a lot from using Teleopti it brings out the best in you in terms of schedule adherence it also has enhanced my work ethic. It teaches me to be on time for work or calling in if I’m sick so it can be updated to my schedule. Pros Peace of mind when logging in to view your work schedule you can trade shifts with team members. And request days off ahead of time. Cons Latency issue can occurs sometimes but that doesn’t happen very frequent but when it does it’s kind of annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Amador C. Supervisor Consumer Services ### "Still new to the software but improving." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 1, 2022 So far is a great tool to get my day started, my reviews and reports are at the tip of my hand! Pros I like the way is simple to get reports exported and makes me save a lot of time. Incredible visibility of tools. Cons I would like to have more time to review and learn all in reference to Teleopti. I need a 26 hours day! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WR Warren R. Team Lead Consumer Services ### "Best Scheduling Software For BPOs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 15, 2021 Teleopti is used to track agents schedule. Agents are able to submit vacation request, shift trades or absent via the app. The app is also available on all mobile devices as such agents can check their schedule from home. Pros Teleopti is a very simple and easy to use software. It allows agent keep track of their attendance. Agents are able to submit shift trade amongst each other and also submit their absent without the need to call WFM. It reporting feature is very simple and detailed it breaks down all the different codes agents were coded as such as NCNS, SICK PAID, SICK UNPAID etc Cons There is nothing about Teleopti that i dislike. Its an awesome software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hossain Md S. Customer Manager Telecommunications ### "A perfect Call Center Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2021 As a Customer Manager, I regularly use this software and it successfully leverages the expectations against the deliverables. I can easily track the KPIs/Performance of my team members. Overall, this application ensures more productivity in the call center platform. Pros Teleopti WFM is a widely accepted and very convenient software. Roster inputting, shift planning, shift swapping, automated adherence and handling time calculation etc are the most prominent features of Teleopti. Cons I do not see anything least against Teleopti WFM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hasan Md R. Managing Director Business Supplies and Equipment ### "Teleopti WFM - Your workforce scheduler" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2021 We use Teleopti for managing our customer service department. The performance measurement has been very easy and convenient for us. Even our agents like this application as it allows them swap for their preferred shifts. Its a good software indeed. Pros Teleopti is very easy to use and it enables the business to plan the work force's schedule. Scheduling the office days and timing as well as the breaks arrangement are the basic features of this application. In addition to these, shift swapping feature, adherence measurement and attendance calculation are very useful features of Teleopti. Cons I have been using Teleopti with satisfaction and do not have anything negative about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marissa L. customer service Investment Management ### "Schedule" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2021 Overall the experience with the software is good because it is easy to use. Pros This is a good software to see my schedule including lunch and break times. Has the ability to request days off and see any discrepancy in time. Cons It does not update very quickly when there is a discrepancy in time and can cause issues that need to be fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chris B. Resource Planner Health, Wellness and Fitness ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2020 Have never had any issues and it continues to improve scheduling processes. Pros Teh software is very esy to use and provides lots of functionality. Cons Some integrated features could be better buy overall great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/110450/Teleopti-WFM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)