# Teleopti WFM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Teleopti WFM the right Workforce Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110450/Teleopti-WFM/reviews --- Teleopti WFM 4.6 (17) [View alternatives](https://www.capterra.com/p/110450/Teleopti-WFM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Teleopti WFM Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hossain Md S. Customer Manager Telecommunications Used the software for: 2+ years ### "A perfect Call Center Tool" August 7, 2021 5.0 As a Customer Manager, I regularly use this software and it successfully leverages the expectations against the deliverables. I can easily track the KPIs/Performance of my team members. Overall, this application ensures more productivity in the call center platform. Pros Teleopti WFM is a widely accepted and very convenient software. Roster inputting, shift planning, shift swapping, automated adherence and handling time calculation etc are the most prominent features of Teleopti. Cons I do not see anything least against Teleopti WFM. Review Source TR Thea R. Customer Service Representative Outsourcing/Offshoring Used the software for: 2+ years ### "An Honest Employee Review about TELEOPTI" November 6, 2022 5.0 Pros The overall performance of this platform is superb. Its easy to navigate from, the prompts are useful and it's accessible for employees even outside office premises. A big help for both WFM and the teammates. Since it makes schedule management reliable, accurate and time relevant. Cons One enhancement that we hoped was available was that you can directly interact with WFM and view the tickets regarding disputes about overtime and undertime. Since it's managed on a different platform it's quite confusing when it comes to monitoring. Review Source VR Verified Reviewer Roadside Assistance Supervisor Consumer Services Used the software for: 1-2 years ### "There are better options" October 11, 2018 3.0 Honestly I wished my company used a different software. This one does not integrate well if at all with other programs. Pros The ability to see and compare schedules in multiple views. Cons It's not that easy to learn or use. Features are not easily accessible through one menu. Review Source Hasan Md R. Managing Director Business Supplies and Equipment Used the software for: 1-2 years ### "Teleopti WFM - Your workforce scheduler" August 7, 2021 5.0 We use Teleopti for managing our customer service department. The performance measurement has been very easy and convenient for us. Even our agents like this application as it allows them swap for their preferred shifts. Its a good software indeed. Pros Teleopti is very easy to use and it enables the business to plan the work force's schedule. Scheduling the office days and timing as well as the breaks arrangement are the basic features of this application. In addition to these, shift swapping feature, adherence measurement and attendance calculation are very useful features of Teleopti. Cons I have been using Teleopti with satisfaction and do not have anything negative about it. Review Source WR Warren R. Team Lead Consumer Services Used the software for: 2+ years ### "Best Scheduling Software For BPOs" December 15, 2021 5.0 Teleopti is used to track agents schedule. Agents are able to submit vacation request, shift trades or absent via the app. The app is also available on all mobile devices as such agents can check their schedule from home. Pros Teleopti is a very simple and easy to use software. It allows agent keep track of their attendance. Agents are able to submit shift trade amongst each other and also submit their absent without the need to call WFM. It reporting feature is very simple and detailed it breaks down all the different codes agents were coded as such as NCNS, SICK PAID, SICK UNPAID etc Cons There is nothing about Teleopti that i dislike. Its an awesome software Review Source PM Pippa M. Knowledge and Training Coordinator Apparel & Fashion Used the software for: 2+ years ### "Shifts made simple!" August 31, 2023 5.0 Pros It is visually appealing and easy to use. Staff can clearly see their shifts and the shifts of their colleagues, along with helpful colour coded categories and simple navigation to other features such as requesting PTO or a shift swap.I have never seen shifts presented in such an easy to read way. Cons Very few cons. Notifications are easily missed if something changes to your shift so perhaps some kind of email or notification that remains until closed could help. Review Source VR Verified Reviewer Product Design Experience Specialist Telecommunications Used the software for: 1-2 years ### "Review on Teleopti WFM" February 8, 2019 4.0 overall i am happy with Teleopti WFM solution except forecasting solution Pros Well overall Teleopti WFM solution is a good solution to cover all areas of Workforce management and provide you end to end solution along with complete in depth reporting with supporting all type of graphs visibility etc. Cons Teleopti WFM is a good tool but if we talk about specially for forecasting module it's not incorporating all fields like human intelligence and other assumption you can not enter separately , only you can add 1 value of any percentage fo rthat you need to use excel so while going out of solution its not feasible. Review Source FP Fabian P. Technical Support Representative Telecommunications Used the software for: 2+ years ### "being scheduled one day at a time!" September 12, 2022 5.0 The experience is very good, I learn a lot from using Teleopti it brings out the best in you in terms of schedule adherence it also has enhanced my work ethic. It teaches me to be on time for work or calling in if I’m sick so it can be updated to my schedule. Pros Peace of mind when logging in to view your work schedule you can trade shifts with team members. And request days off ahead of time. Cons Latency issue can occurs sometimes but that doesn’t happen very frequent but when it does it’s kind of annoying. Review Source Cristal L. Customer Experience Specialist Consumer Services Used the software for: 2+ years ### "Best WFM tool" May 11, 2019 5.0 Pros I love that Teleopti provides you with a widget to remind you of when you have upcoming activities. It's very helpful when I am busy with other things. Cons Sometimes the widget doesn't update correctly which causes confusion for me as far as knowing what to follow. Review Source Chris B. Resource Planner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Software" May 15, 2020 5.0 Have never had any issues and it continues to improve scheduling processes. Pros Teh software is very esy to use and provides lots of functionality. Cons Some integrated features could be better buy overall great. Review Source SF Stacey-Ann F. Sup Telecommunications Used the software for: 2+ years ### "Schedule World" March 7, 2019 5.0 Pros The ability to monitor agents adherence to their shifts The ability to group different department to check on agents shifts The ability to make trades within the platform The ease of the app to communicate with workforce offsite Cons Not able to prompt WFM of absenteeism There is no filter button once the shift times are seen When select week view unable to see the staff position only when on the day view option. Review Source FN Fawzie N. Customer service representative Consumer Services Used the software for: 6-12 months ### "Must have " September 14, 2022 5.0 Pros It divides the responsibility of the employees in each company Cons I don’t have anything that i like least in this software Review Source TF Tiffany F. MSR Telecommunications Used the software for: 6-12 months ### "Teleopti is the way to go." October 15, 2019 4.0 Overall, I really liked teleopti. Everyone on our team was on the same page when it came to the timeframes of scheduling because it was so easy to keep track of. Pros Teleopti is so easy to use. It's the best time management software I have used so far. It's easy to do time adjustments if need be, look up schedules, and keep track of adherence. Cons My least favorite thing is also one of my favorite things. You can keep track of everything down to the seconds, which can be frustrating at times. Review Source JM Jeff M. Used the software for: 1-2 years ### "I am the WFM for my company and use Teleopti on a daily basis for many purposes." January 10, 2018 4.0 Pros The ease of scheduling is great. I can work out shifts for people and do rotations to meet our business needs. It's clean and easy to view and understand. Cons Our company is smaller, and because of that, our call volumes are much lower than other companies. Due to this, the forecasting capability is not super accurate. It comes close, but it could definitely be better. Review Source AC Amador C. Supervisor Consumer Services Used the software for: Less than 6 months ### "Still new to the software but improving." August 1, 2022 5.0 So far is a great tool to get my day started, my reviews and reports are at the tip of my hand! Pros I like the way is simple to get reports exported and makes me save a lot of time. Incredible visibility of tools. Cons I would like to have more time to review and learn all in reference to Teleopti. I need a 26 hours day! Review Source JM Jeff M. Used the software for: ### "Teleopti WFM" February 24, 2017 4.0 I use the Teleopti WFM software to manage schedules and help with forecasting for our company. We are a smaller company, but we have enough people to merit the use. For the most part, the tool is helpful and accomplishes the tasks set before me. There are few things here and there that would be better, but overall, it is a good tool. The service desk does a good job at responding, however, I have had a couple issues that couldn't really be resolved because the system doesn't function the way I want it to. Perhaps that is just a challenge to work around the problems. Review Source ML Marissa L. customer service Investment Management Used the software for: Less than 6 months ### "Schedule" February 9, 2021 5.0 Overall the experience with the software is good because it is easy to use. Pros This is a good software to see my schedule including lunch and break times. Has the ability to request days off and see any discrepancy in time. Cons It does not update very quickly when there is a discrepancy in time and can cause issues that need to be fixed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.