Psych Select Software

TherapyAppointment


4 / 5
72 reviews

Who Uses This Software?

Independent therapists or groups of therapists (whether formally or informally connected) and the administrators


Average Ratings

72 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Psych Select Software
  • www.therapyappointment.com
  • Founded 2007
  • United States

About TherapyAppointment

Practice management software for mental health professionals. One solution for today's modern practice including online scheduling, electronic claims, EMR charting, appointment reminder calls, encrypted (HIPAA-compliant) email, credit cards, reminders, paperless intake, and more. Designed by psychologist, therapists and insurance billing experts. Free trial period. Let us show you why we are the leader in customer service for over 10 years! You provide the therapy; we provide the rest!


TherapyAppointment Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

TherapyAppointment Reviews Recently Reviewed!


A decent EHR option for mental health therapists

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

Cons: It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Overall: I have really appreciated the responsiveness of the support team. I send in my question/request and hear back, typically that day or within 24hrs, with it answered/completed. Despite the things I get frustrated about with the system, I feel like the people behind this system are doing what they can and like I have a HIPAA team behind me, watching my back.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Julie,

Thanks so much for sharing and being part of the TherapyAppointment Family. We appreciate that you've been part of our family for years, and are grateful for your honest feedback so that we can continue to grow!

We're excited for you to get started in TA2.0 -- it has more adaptability for groups than our legacy product, and will address most of your concerns. For example, your office will be able to switch to a completely paperless practice with the addition of esignatures, customizable forms, attachments in messages. Feel free to uncross your fingers --it's here! :) We do hope that you'll continue to share your thoughts on how we can change for the better: TA2.0 is built to continually grow so that we'll never stop improving!

Thanks again for being part of our family,
The TherapyAppointment Team

Great customer service!

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wonderful customer service! Every time I've emailed or called, they have been very friendly and helpful. The auto pilot function is great and was definitely made by a therapist who knows what's important! I like the statistics feature.

Cons: I wanted to use a credit card processing service that "spoke" with Therapy Appt but Cayan is so expensive. I use Ivy Pay and then have to manually post everything. I wish there was a way to mark on the calendar that someone no-showed or late cancelled- changing the appt to a different color would be helpful- it would also be helpful to add another slot when someone late cancels so I can still mark that the original client cancelled and leave room for another client. I wish you could send additional reminders too. I also wish there was a way to mark how much I as a practice owner pay contractors and have that added into the posting tab and statistics

Overall: great

Vendor Response

by Psych Select Software on November 26, 2018

Hi Laura,

Thank you so much for sharing your feedback and for being part of our family. We are grateful for the opportunity serve you and glad to hear our customer support is helpful! You're right -- we were built from the ground up by a therapist still at the helm of TherapyAppointment as CEO. He does know what's important to help you grow your practice!

We do hear your concerns about credit card processing and have great news! TA2.0 integrates with two processors so that you have choices. The calendar (which integrates with Google, btw, so you can have a HIPAA compliant schedule on your phone!) has even more options for managing your practice.

We love your idea of being able to track contractors in your business stats panel, and are looking into how we might incorporate such a thing into TA2.0 or a future update! Please do continue to share -- our goal is continual growth and improvement, and we love hearing your thoughts!

Thanks again for being part of the family!

Capterra loader

One of the best choices I've ever made for my private practice!

Nov 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Cons: I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Overall: Overall, using this system has significantly decreased stress in running my practice! It keeps me organized and on track with billing and scheduling and keeping up with notes. I would never try to go back to the old paper and pencil method of private practice again. My clients are also quite pleased with the features they are able to use.

Vendor Response

by Psych Select Software on November 26, 2018

Hi Jolene!

Thank you so much for being part of the TherapyAppointment Community! We are glad that joining us has been one of the best choices you've made for your practice and are so grateful to have you!

With our new upgrade, TA2.0, you'll find that your practice rely's much less on traditional printing and mailing. We'll have esign, PDF submittable forms, and attachments when we launch TA2.0, and will continually work to improve those functions.The fax idea is interesting, and I've submitted this request to our team.

Thank you, again, for being part of our community and for your positive words. We love hearing your feedback and hope to continue to help decrease stress in your practice!

Best wishes,
The TherapyAppointment Team

Capterra loader

Created by a therapist, for therapists

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons: The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Overall: I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Vendor Response

by Psych Select Software on November 26, 2018

Hi Lynn,

Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals.

The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :)

Thanks again,
The TherapyAppointment Team

Revolutionized My Practice

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Therapy Appointment has changed my professional life- the way I leave daily having fully charted, sent out bills as well as been reminded to respond to things important. It seems amazing to me that the staff at TA answers the phone with any question I've had- even the owner/ developer answers the tech call sometimes and you feel like you are talking to a friend! I know some of the staff's names- they remember me- help solve my problems- even help me relax and see they've got it- it's incredible. Therapy Appointment is user friendly and seems so sophisticated in its reminders it's almost scary accurate - like artificial intelligence. I could not even write all that Therapy Appointment has been a part of revolutionizing my practice- let alone quicker income from efficient submission of claims- I haven't left my building in months with a mistake or misfiled claim- the software is designed to help you submit without one error! I thank you so much Therapy Appointment! Sima, Washington DC, Virginia and Maryland.

Pros: Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it's something I've never had- previous fumbling, searching and after hours find- not here it's at most in 30 seconds!

Cons: I'm wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!

Great for small practice or one provider.

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This system is inexpensive, but you get what you pay for. It serves its purpose, but if you are looking for something with bells and whistles, this may not be for you. Want something simple that makes scheduling easy? Then you may have found the perfect system for you.

Pros: The scheduling function is really easy. Integrated credit card processing allows for easy check in and payment, right from the schedule. It is easy to use, and the minimal functionality keeps the system from getting overwhelming. It is completely cloud based for easy access from any device with internet access. I haven't used customer support much, but when I have, the response time was almost immediate and all my questions were answered.

Cons: Functionality is limited. There is no ability to create invoices from the system, so we have to use an external system for billing. It is very manual. If you don't do much external billing, or if you can submit insurance claims completely electronically, or you are completely private pay, this system would be perfect. Another con is that when you add a new patient, that patient must be added under a single provider, not under the practice. If one patient sees multiple providers, that patient will end up with multiple records and multiple accounts. It can get quite confusing for note taking, payments, and data updating. If they change their address, you have to update a bunch of records, not just one!

Office Managing Made Easy!!!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it!

Cons: There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option.

Overall: I have been with T.A. for several years and have no real complaints. Their customer service is friendly and fast and they are always on top of anything that comes up that may disrupt service. I would recommend them to anyone looking to lighten their load of "office" work.

Vendor Response

by Psych Select Software on November 20, 2018

Hi Aimee,

Thanks so much for your review and thank you for being part of the TherapyAppointment community. We're glad you're here! :) TA2.0 is definitely going to help lighten your load -- between e-signatures and the patient portal passwords being more patient-friendly (yes, they can reset it themselves!) alone, we'll take care of more paperwork than ever before.

Also new to this platform is the ability to constantly evolve, so as we find new ways to help lighten the load and/or improve our features, you won't have to wait!

Thanks again for being part of our community!

Great for Solo or Group Practice

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

Cons: I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

Overall: TherapyAppointment really does help streamline notes and insurance claims/billing. I get to spend more time being productive seeing people, then pushing paperwork!

Vendor Response

by Psych Select Software on December 03, 2018

Hi Karen,

Thank you so much for your thoughtful review and for being part of the TherapyAppointment family! We are so happy to hear we've helped your practice streamline it's processes and been a part of it's growth!

We do think you'll love TA2.0, and are looking forward to hearing the feedback from your growing practice. You're right -- customizable administrative controls have been expanded so that you have much more flexibility.

Thank you again for your review and being part of our community! We hope that you love our new software and, together, we can continue to grow your practice!

Best wishes,
The TherapyAppointment Team

UNBELIEVABLE RELIEF OF PRESSURE ON ME AS A THERAPIST

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Can I just tell you that in 3 years I've never left my building but perhaps 2-3 times without every note being completed, every bill submitted to insurance panels! I had an arguous and ineffective employee for 10 years before I found Therapy Appointment that forgot to bill, forgot to submit, forgot to attend to errors( some we never knew for years- I mean years). It's almost been error free for us since using Therapy Appointment to " shepherd" us to remember- I mean It alerts you to everything- it's unbelievable! If a person feels they can find better, I'd love to see how- it has given me an ability to go home after entering my work, get timely paid( for the 1st time in all those years)- I'm not being theatrical- it's amazing!

Pros: Always a live person helped me trouble shoot- and I mean fast! ease of use Keeps me disciplined Saves me time never a HIPPA problem shields me largely from an easy error Thorough I've never been this organized

Cons: I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.

Capterra loader

Great for billing

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Cons: The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

Overall: Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

Vendor Response

by Psych Select Software on November 29, 2018

Hi Jennine!

We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words.

You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :)

Thank you for your feedback and for being part of the TherapyAppointment family!

Best wishes,
The TherapyAppointment Team

Capterra loader

excellent electronic health care record for therapists.

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

Cons: The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Overall: I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.

Vendor Response

by Psych Select Software on November 20, 2018

Hi Dr. Dave,

Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community!

Therapy Appointment has made my professional life so much easier!

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this program for several years now and couldn't be happier. I recommend it to my colleagues regularly. The user interface is simple and a pleasure to use. The monthly flat fee has saved me a bundle in time and money in comparison with hiring a billing person, which I did for many years previous. The customer support, which is not needed very often, is prompt and excellent, whether by phone or by internal message. The continual updates have successfully kept up with the changes in coding with the DSM-V, which is no small feat. As they say themselves - they promise that this program will never be finished. And with continual updates due to professional changes and with improvements and additional functioning they have voluntarily provided, I doubt it will.

Cons: Nothing. I couldn't recommend it more highly. As I said, I do recommend it to colleagues regularly. There is no financial incentive for me to do so.

Recommendations to other buyers: Although I mainly use the very easy and efficient billing feature, I also like the "a la carte" features of clients being able to book appointments, appointment reminder and confirmation functions, several session note options, contacting clients through email, HIPPA compliance safeguards, etc. A practitioner or clinic could use it very simply or take advantage of the comprehensive features. Of course, do look at other options, however I recommend this software highly and have had excellent experience with it.

Therapy Appointment

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Therapy Appointment has the best customer support. It's in the top three of any business I've ever worked with. The software seems intuitive and the new user interface has a great new look. It will be great to be able to sync with existing calendar, such as Google. Love that we will have the ability to reserve playroom through the software.

Cons: There are a few features that we will no longer have, like the side-by-side view for all clinicians.

Vendor Response

by Psych Select Software on November 26, 2018

Hi Alisa,

Thank you so much for being pat of the TherapyAppointment family and thanks for your kind words! We are honored you consider us as one of the best-- we take helping you manage and your practice very seriously.

We are glad that you're excited about the new features offered in TA2.0! Even though the launch is swiftly approaching, we are already looking to improvements -- like more customization of the dash. Please do continue to let us know what you need from us so that we may continue to improve! :)

Thanks again and best wishes,
The TherapyAppointment Team

Capterra loader

Effective and conscientious about security.

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.

Cons: Separate calendars for each therapist require a lot of clicking back and forth.

Patients are sorted by surname only. (Work around; present all old patients and do a control F search)

Vendor Response

by Psych Select Software on September 13, 2018

Hi JudyAnn,

Thanks for your honest feedback! We are so glad to hear that TherapyAppointment has made your billing department's job a little easier and that it gives you more control over the small things that might otherwise fall through the cracks. We know managing a practice isn't easy, and we are happy that we can help!

You're right about our user interface, but we're excited for you to take a look at the new software later this year! We think you'll find it clean and modern (and hopefully a candidate for one of those beauty prizes!)

Thanks again for your review. Again, we really appreciate your time and feedback.

#1 EMDR TURN KEY WITH EVERYTHING YOU NEED!!!!

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible turn key web based solution for Mental Health providers covering all aspects of EMDR, billing, intake notes, progress notes, reminder calls, documentation, easy online registration, direct billing to insurance comanies, and credit card payment processing. The developer and inventor of this product is a Doctoral Level Psychologist who understands the needs of mental health providers and he is committed to the ongoing development of the product. He and his staff are very responsive to concerns and questions. Absolutely amazing. I would highly recommend without reservation!

Cons: I am very very satisfied however the only tiny problem is when there is a problem with the server slowing down. However this company has resolved and worked with this issue. In fact the server slowing down is not a problem and it is very fast currently.

Recommendations to other buyers: Consider your needs and think about the other products available. This software is absolutely incredible and the product inventor and developer is a mental health professional who has walked in your shoes. This software is built from the ground up and evolving to meet the needs of mental health professionals. Consider there are other software programs there may be adaptations of other EMDR software just fit to mental health professionals. I have found this software to be incredible, customer service is outstanding, quick response to questions, and ongoing commitment to improving the software.

Good program but still missing a few things

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.

Cons: There are still some limitations. I feel the software is most conducive to seeing individual adults clients. For a counselor who sees children it is not as ideal. There is not a way to list multiple address or phone numbers for different parents if they are divorced for example.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Kaitlyn,

This is helpful information and we really appreciate the honest feedback. So happy that you think the new software is great! Your perspective as a children's' counselor is invaluable, and we believe many of your concerns are addressed in the final version of TA2.0. But as you train on it, we hope that you'll let us know how we can continue to grow to better serve your practice!

We do thank you for being part of our family, and we are glad that you took the time to share how we can improve!

Best wishes,
The TherapyAppointment Team

TherapyAppointment review from Dr. Savitz-Smith's office

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to perform all of the functions and it is easy to read/view.

Cons: It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

Overall: Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.

Vendor Response

by Psych Select Software on November 28, 2018

Hi Annette,

Thank you for sharing your experience and being part of the TherapyAppointment family! We are glad your experience has been positive-- our Support team strives to help you with your every need!

And thank you for your feedback; our new software will be able to store and remember a card! We're continually working to ensure our new billing features are more streamlined, so we always appreciate our community's feedback on how we can improve!

Thanks again for being part of the TherapyAppointment family!

Best,
The TherapyAppointment Team

Our company uses this and I love it.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

Cons: I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

Vendor Response

by Psych Select Software on September 13, 2018

Hi Pam,

Thank you so much for your review! We are happy that you are part of our community and that our cloud-based software has made managing a dispersed practice a breeze.

Sorry for the delay on this response, but please do feel free to give our Support Desk a call at 1(800) 242-2127 whenever you have questions. We can help anytime you have concerns like this! We've also created a pretty large library of help topics here: https://therapyappointment.desk.com/

Please let us know if we can help with anything!

Thanks for being a valued TherapyAppointment customer!

Therapy Appointment

Nov 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

Cons: The statements portion is cumbersome and could use revamping.

Overall: Very positive. Good customer support and good value for the dollar.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Lisa,

Thank you so much for your feedback! We are so glad that our software has helped you manage your practice and you've found it to be a good value. We're grateful to have you as a member of the TherapyAppointment family!

Your insights on the statements portion of our software are helpful, and we've spent a considerable amount of time revamping billing, even between the beta and TA2.0! We expect you'll find it as streamlined as the rest of our new software -- but please continue to let us know how we can improve!

Thanks again for your thoughtful review and for being part of our community! We really appreciate your insight as we seek to continually grow and improve.

Best Wishes,
The TherapyAppointment Team

Good functionality but not very pretty

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files.

Cons: Can't do room assignments. Isn't very pretty. Would love if it could sync with google or outlook calendar

Vendor Response

by Psych Select Software on September 18, 2018

Hi Nicole,

Thank you for your review. We are glad to know that you've found TherapyAppointment easy to use and intuitive. Also, glad the stats and reports have helped! Our goal is to help simplify managing a practice so that you can focus on patients, not paperwork -- it sounds like this has proved true for your practice! We do hear you loud and clear on the look of the platform -- this is definitely being addressed in Version 2.0, which will be released in late 2018. our testers have reported that it's clean and modern, yet still intuitive and easy to use. We've noted adding room assignments and syncing with calendars! This is something our dev team will love to know, so thanks for the feedback!

Excellent Electronic medical record and billing software

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the ease of writing clinical notes, keeping a schedule, and using these to file claims through the system.

Cons: It is a little expensive for the solo practitioner. The cost adds to monthly overhead which solo practitioners must keep low. It's efficiency at filing claims does make it worth it.

Vendor Response

by Psych Select Software on September 13, 2018

Hi Laura,

Thanks so much for taking the time to write us a review, and thanks for being a valued member of the TherapyAppointment community! We are so happy that our software has been a helpful solution to help you grow your solo practice. And we completely understand how tough being a solo practitioner can be -- our founder was one himself!

To that end, we've set up a variety of transparent, no-hidden-fees pricing options to help. So whether you're just getting started and see less than 10 clients, or are building your practice and seeing up to 40, we've created plans that can help you grow. And, it's worth noting that all packages include the full version of the software and on-the-phone, person to person support.

Our software also includes practice statistics to manage your growing business and billing tools to ensure your focus is on patients, not paperwork. We want to see you succeed, and are here to help!

Thanks again for your review! :D

Wishing changes were implemented in increments

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how it has more features that other competing programs have. In particular calendar syncing.

Cons: How it vastly different to maneuver from the current program.

Overall: I was easily frustrated by needing to figure out where everything was since it is completely different than the current program. For those of us who have been using the older version for years it's more mentally taxing b/c we have to learn the whole program again. I don't have time for that.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Michele,

Thank you for your thoughtful insights and for sharing. We're thankful you took the time to beta test and are honored to have you as part of the TherapyAppointment family.

We hear your concerns about learning a new program and are glad to confirm we're introducing number of resources -- including a *free* training software on 12/15!-- to help you ease into it. We hope you'll find it intuitive and easy to use once you're armed with the resources to help you find where things have moved. We're also providing migration flexibility so you have time to learn the system and move over at your own pace.

We understand change is hard, and we're doing everything possible to make it easy for you when you're ready to move over!

Thank you, again, for your insights and for being part of our community. We hope you will continue to share your feedback so that we can continue to learn, grow, and improve! :)

Best wishes,
The TherapyAppointmentTeam

Follows the work flow of a psychotherapist, saving time and making it easy to complete notes and send claims.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It may not look as pretty as competitors (but an upgrade is in the works), but it is priced for non MD budgets, works consistently effectively and is great value for the time and financial investment required. I love being free of paper.

Pros: Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

Cons: No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

streamlined my practice, trustworthy,

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes.

Cons: I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app.

Vendor Response

by Psych Select Software on September 13, 2018

Hi Lori!

Thank you for your review, and we are so glad to hear that TherapyAppointment helped you streamline your practice!

You're right, a HIPAA compliant video session is on the roadmap! Version 2.0 will be rolled out later this year, and we are excited to incorporate the features that will help make managing your practice and communicating with your clients easier. Keep the feedback coming -- you listen for a living, and so do we!

Thanks again!

Amazing ReDesign

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

Cons: The site still needs to be made more robust in ways to navigate and offer data delivery options.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Doug,

Thank you so much for your feedback! We are ecstatic to hear that you love TA2.0 and our extensive update! We've worked hard to make it responsive, intuitive, and modern, and appreciate that our efforts accomplished their goal.

We hope you'll continue to share your thoughts and feedback as we roll out the training software and TA2.0. We are honored to have you as part of the TherapyAppointment family. : )

Best wishes,
The TherapyAppointment Team

Expect Outages

Jun 07, 2017
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I am in the process of switching over to a different system.

Pros: Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost

Cons: Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc.

Vendor Response

by Psych Select Software on June 09, 2017

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved.

We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that lasts for more than one hour to have a significant impact on the utility of our system. For this reason, we consider any day with outages totaling more than 60 minutes to be a "lost day of service" for which compensation is appropriate. We count four such days in the last month; therefore, we will be giving credit for four days of service. This is consistent with the End User License Agreement that you accepted as a precondition for use of our system.

We understand that you may rely upon TherapyAppointment as a locus of organization of your practice, and recognize that a system outage can disrupt the operations of your practice. We will continue to strive for consistent service delivery; we believe that the recent problems are resolved.

I have used this product for years and love it.

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one system for managing your practice. This is by far the easiest and most complete system I have found for scheduling, billing, accounting, and charting.

Cons: There are very few cons to list. Perhaps the only gripe I have (and it has long since been resolved) was some server downtime when they were transitioning to a new server. When everything is integrated into one program downtime is disastrous when you have several providers.

Overall: Easiest practice management software that I have found. Their tech support is outstanding and you actually get to deal with people who work at the company and understand the system! All requests over the years have been resolved quickly!

Small Therapy Office

Oct 29, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.

Cons: One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.

Overall: It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly.

Vendor Response

by Psych Select Software on November 01, 2018

Thank you so much for your feedback! We're glad TherapyAppointment makes your life easier!

We are always working to make our software better, so appreciate your feedback on the patient portal and billing CPT codes. The patient portal in V2.0, our next upgrade, was built with user-friendliness in mind and we think you'll love it! Also, our team of billing experts is happy to take a look at this billing issue as well -- please give us a call and we'll see what we can do to help!

Simple product that does a lot

Dec 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Ease of scheduling

- Versatility of application

Cons: - sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Overall: I have a simple, small practice. I don't take insurance, and I don't have many clients to manage, so I can't speak to how robust it is for that purpose, but for the small amount of practice I need, it's a wonderful value for the price. I get what I need, it's secure, and it's very affordable.

Vendor Response

by Psych Select Software on December 03, 2018

Hi Jason,

Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon!

Thank you for being part of the TherapyAppointment family!

Best,
The TherapyAppointment Team

TA 2.0

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

Cons: Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Vendor Response

by Psych Select Software on November 26, 2018

Hi Amy,

Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments.

We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :)

Thanks again for being part of our family,
The TherapyAppointment Team

Therapy Appointment is Indispensable

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Therapy Appointment is like having a personal assistant. The program was designed by a therapist for therapists so it has all the features a private practitioner needs with no fluff. It allows me to maintain my schedule, chart, file claims, bill and monitor statistics and income. It sends appointment reminders and even sends birthday greetings. My clients like being able to schedule their own appointments (no more phone tag) and the customer service is amazing. I could not operate a private practice without it.

Cons: I have been using Therapy Appointment for almost 3 years with absolutely no complaints.

Recommendations to other buyers: Talk to someone who uses it! After reviewing a pile of expensive medical software that had tons of features I would never use, I found the refreshingly simple demo of Therapy Appointment. I called a few therapists who were using it to ask about their experiences and they all raved about it. I signed up that day and have never been disappointed.

I wish I hadn't ended up using this in the long run.

May 30, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Honestly, I have sincerely avoided writing bad reviews, because I know the effect it can have on a business, and I am a positive person, trying to hang in there. However, I want to save somebody the headache that I am now dealing with. I would love to find a resolution. I have been holding on to the thought that Therapy Appointment will get better or at least make it right, but I'm a therapist. Out of anyone, I should be realistic and convince myself to lose all of my hard work and move on to another system. I am looking now, so if anybody can contact me with suggestions, I would greatly appreciate it.

Pros: At first, there is a slight learning curve. Scheduling and billing was nice. sometimes reminder texts didn't go out. they called it a "glitch" and say that it's a service free of charge and the contract states that they're not responsible if something goes wrong with it. needless to say, many of my clients have come to rely on it, so on those days, I have quite a few no shows.

Cons: Have to have a separate clearing house, and they still don't have electronic paperwork. The website goes down almost once a week. I can't see my schedule, can't write notes, can't schedule new clients, my clients can't log on. Their solution has been to refund the few dollars from that day. The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks. I have e-mailed and called on multiple occasions about this, but they have all the control and obviously don't care about losing my business.

TherapyAppointment is a great tool for psychologists!

May 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A great tool for psychologists and therapists for a one stop shop as far as scheduling, note taking, and billing!

Pros: I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too!

Cons: I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed.

Excellent, offers the possibility of administering the mental health practice.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session

ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates.

Cons: I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software.

Overall: The benefits are diverse and stand out: session documentation, Medicare PQRS reports, automatic patient account accounts, the attached EOB report to patient sessions. track the dates and amounts of insurance, check / direct deposit, offers the Patient Portal and among other things, appointment reminders are made.

Vendor Response

by Psych Select Software on September 13, 2018

Hi!

Thanks for your feedback and for using TherapyAppointment. We are glad you've found our software helpful in administering your practice! We are excited for you to take a look at the new version when it is released later this year!

Therapy appointment review

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: User friendly. Intuitive. Easy to navigate

Cons: No major complaints. I would like more ability to create point and click forms.

Overall: Long term user and happy with it.

Vendor Response

by Psych Select Software on November 26, 2018

Hi Lauren!

Thanks for being a long-term member of our community. We are so happy that you find our software user-friendly and intuitive. We are always working on ways to improve, and customizable forms is at the very top of that list! Keep the feedback coming! :)

Thanks again,
The TherapyAppointment Team

Nice overall product with a few fixes needed

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Overall, it is a great product there are just a few tweaks that would be helpful

Pros: Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

Cons: No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)

Great product

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Even though there are a number of redundant features because we are a self-pay private practice and don't work with insurance, it has certainly made our scheduling process easier and more streamlined

Pros: Easy to use and quite intuitive. The training is helpful but we have not needed a lot of customer support - even though it is available - because the software is quite user-friendly

Cons: I understand the use of various colors to distinguish availability, payment status, etc, but the choice of colors used are not exactly easy on the eyes

Great user interface

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Excellent customer support. Very knowledgeable and helpful staff. Easy to use billing software.

Pros: User interface

Cons: The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

Great price, lots of good features, limited EMR options

Jun 13, 2016
4/5
Overall

4.5 / 5
Ease of Use

1.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very affordable and easy to use. Great ERA electronic billing features. Offers appointment reminders for no additional cost. Very friendly customer support. Great product for the price!

Cons: The EMR is very limited, has an older interface, not mobile friendly.

Recommendations to other buyers: Therapy Appointments offers reduced rates for less than full time status, and does not charge extra for additional features. They also offer even further reduced rates for very part time people if you're operating in a group practice.

Excellent product with excellent customer service

Apr 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules.

Cons: Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on.

Recommendations to other buyers: The software is highly intuitive and very user-friendly, so the learning curve is really short.

Highly recommended!

May 12, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are numerous features and is very versatile in how you can use it. The appointment reminder, online scheduling and automatic claim filing make the running of my practice seamless and efficient. The tech support is excellent with prompt response time.

Cons: I do wish that there was a way to sync the calendar with my Google calendar. HIPAA compliance prevents this.

Recommendations to other buyers: I would recommend taking advantage of the trial period to give it a try.

After 1 year of use..

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: The new aesthetic, integrated calendar, easy to read

Cons: Difficulties with billing. deleting incorrect claims, error alerts.

Overall: Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use.

Vendor Response

by Psych Select Software on November 20, 2018

Hi Brittany!

Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here!

We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :)

Thanks for being part of the TherapyAppointment Community!

this is a very limited software in scope, very primitive, short sighted and narrowly focused

Jan 02, 2019
1/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: this software is archaic and limiited in scope and functionality for a GROUP PRACTICE, (might be acceptable for an individual) but again very narrow in scope and cumbersome for administrative or ownership

Pros: color coding of categories, yay! i guess if you are a therapist and not an owner or administrator , this software may suffice..... otherwise, look for more complete detailing abilities.

Cons: almost everything. the software could be good for therapists., but for administrative it is cumbersome, the most used data field boxes are extremely small and isolated to corners. the payment / dedcutibe copay , co insurance fields are not workable with a daily viewing and accountabilityl there is a huge lack of functionality for administrators,

Easy to use

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it sends reminders to my clients automatically. I also like how easy it is for my clients to login and check my schedule and schedule themselves.

Cons: I wish clients were able to fill out and sign my consent forms and releases to avoid having to do them in my sessions.

Software that makes my life so much easier!

May 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This program is very easy to use and very easy to understand with any new updates or changes that are made. Truly user-friendly.

Cons: I dislike how when a claim is rejected there is not what I would consider an easily understandable way to fix it if you are not familiar with whatever code is displayed.

Recommendations to other buyers: Give it a good try and practice with a fake client before you decide this program is not for you or your business.

I use TA in my private practice and which I could use it at the Univeristy I work for.

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: It is a good software for a good price. I like the simplicity.

Pros: Therapy appointments is easy to use. The scheduling and notes are simple and quick. I like that I can check appt. from my phone.

Cons: As of yet it does not support televisits which is becoming more and more important. The software is not customizable.

Looking for a new software

May 30, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: My office of colleague are sadly looking elsewhere for our EMR.

Pros: user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

Cons: The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

Great customer service!

Nov 01, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: TherapyAppointment is very simple to use and easy to understand and navigate. It is a great system for a small practice or individual provider.

Cons: Notes were lacking structure integrated in the system. We found that, without copying and pasting our own structure with state requirements, it was easy to miss required pieces.

Exciting Updates

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: My favorite new feature is the one that allows you to sync your calendar with your personal calendar! That will make things so much easier for me!

Cons: Honestly just how long it took to put out such a big update. I'm looking forward to the new platform!

Vendor Response

by Psych Select Software on November 20, 2018

Hello!

Thank you for trying out the new TherapyAppointment. We count ourselves lucky to have such a strong and collaborative community! Thank you for being part of it!

We're glad you find our updates exciting and are looking forward to trying it out. You're right -- what a big update it was! We are looking forward to getting it in your hands!

Thanks for being part of the TherapyAppointment Community! :)

I love TherapyAppointment.com

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a Licensed Clinical Social Worker with a small private practice. I do all the billing myself and I love that I can write a note and bill at the same time.

Cons: I really don't have any negatives. It is a little pricey but I feel the program is worth the cost.

Recommendations to other buyers: Consider ease of use, how many tasks get completed in short period of time and customer service.

Love using TherapyAppointment!

Feb 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used TherapyAppointment for the last 5 years in my practice, Kingsport Counseling Associates, PLLC. I can say that I have had few if any problems with this system. I do like the integrated appointment reminders and also the integration it has with claims clearinghouse and makes it absolutely seamless in filing insurance claims. The other big feature is the ability to integrate the online scheduler with my website. My patients love that feature too. They can just go online and schedule. The only down side might be that it has so many features that it can be somewhat daunting to learn. But there is a lot of video tutorial support which is very helpful. The other thing is when I have needed support help, they are very quick to respond. They developers have been very proactive in staying ahead of the curve with updates and expanding servers. I just say I love the system and depend on it heavily! It's also reasonably priced and a great value as far as I am concerned (about $57 a month).

Makes work so much easier.

May 12, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: There is so much that I like about this product. It made my life so much easier. Insurance billing is seamless and customizing is great too.

Cons: I wish you could link the calendar app to my mobile calendar. Wish I didn't have to synchronize two calendars.

Recommendations to other buyers: I would choose this product over all others. The customer service is worth it.

Some good things, but overall not user friendly

Apr 28, 2015
4/5
Overall

4 / 5
Ease of Use

2.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: Bill was wonderful in addressing technical issues and updates to his program. It was easy to use.

Cons: It was not very streamlined and did not offer calendar views that were very helpful. The overall format was not easy to read and use.

Recommendations to other buyers: I would say that it is personal preference and what you need in a program.

Therapyappointment.com Review

May 05, 2015
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I am impressed with the customer service and tech support.

Cons: I would like this program better if I could lock progress notes individually instead of locking notes for an entire day.

Recommendations to other buyers: I think that if you wish to have an all-inclusive software for your practice, therapyappointment.com is a great choice.

New experience

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a new user, and having little experience with the previous version, I really enjoyed the visual of 2.0 and ease of use!

Cons: Nothing jumps to mind! I much prefer the flow of 2.0!

Vendor Response

by Psych Select Software on November 26, 2018

Hi Lora,

Thanks so much for your review of TherapyAppointment 2.0! We are so excited that you found the new platform easy to use and visually pleasing! We know learning a new software is never easy, so appreciate your taking the time to look at both! :)

We're happy you're part of our community, and hope to help you grow your practice!

Thanks again,
The TherapyAppointment Team

You definitely get what you pay for

May 25, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%

Pros: This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Cons: Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

When it's up and running, it's good. Not great, but good

May 30, 2017
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The system is good, there are many improvements that need to be done. It's better than doing everything manually.

Cons: The amount of time that the system is down, especially lately. You can't even get a hold of anyone, not even to leave a message. No customer service person when the system goes down, they don't answer the phone.

Not meant for large practices

Jun 13, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

Cons: Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

Changing my EHR from Therapy Appointment

Mar 21, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Clunky and outdated. Looking for something that has more flexibility

Pros: Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

Cons: This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

Very satisfied!

Feb 13, 2014
4/5
Overall

Comments: I have been using TherapyAppointment for the last three years. I have been very satisfied with what it allows me to do. It has made my billing and documentation so much easier! The only drawback about this software is that it is cloud-based and sometimes the servers and internet connections are a bit slow. But I do like being able to access things from anywhere. Technical support is excellent and fast! The cost I think is reasonable and worth the $57 a month. There are a lot of features and options. Credit card integration,etc. Would highly recommend this service!

Vendor Response

by Psych Select Software on January 20, 2015

We do listen to our customers! Since this review was written, we have more than doubled our server capacity. Our average server response time is less than one second now.

Excellent Software

Aug 18, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The customer service is excellent along with ease of operation of the system

Cons: Updates are slow to come for product enhancements in a competitive market

Recommendations to other buyers: Get at least 3 quotes with demonstrations and pricing.

Love my virtual office assistant!

Jan 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Therapyappointment.com does everything I need and more. Clients are able to schedule, reschedule, check their appointments. I have a link to scheduling on my website for new clients. Clients get an appointment reminder email or text (their preference). Emails I send are encrypted. Online, HIPAA compliant, notes. I can check my schedule and notes from anywhere (I don't have to be in the office). After I write my note, a reimbursement request is sent to insurance. I could go and and on. Oh, whenever I have a question, they get back to me well within 24 hours. I think I've been using therapyappoint.com for over 4 years.

User-friendly program

Jul 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The software is easy to use and understand. Learning curve is minimal. Tech support is helpful and responds in a timely fashion

Cons: The choice of colors is not very easy on the eyes. I understand the reason to have it color coded, but the choice of colors could be better

Great product! Perfect for Private Practice!

May 21, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing customer service! This product is very user-friendly, especially for one who is just starting private practice.

Cons: The presentation/look of the actual program is a little outdated.

Recommendations to other buyers: It was incredibly helpful for me to watch the help videos online. Also, I've never been afraid to ask questions to customer service - they respond in a very professional and prompt fashion.

So far.... thrilled!

Aug 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: At the risk of sounding like a shill for the company, I can honestly say that the practical features of this program are exactly what we need for our 8 clinician office. We have used the various updates of The Therapist since they were MS DOS, until that product became so outdated and glitchy that we had to find something new. I only wish we had been forced to make this decision much sooner.

Cons: Not much to dislike other than a rather dated looking user interface.

Recommendations to other buyers: As mentioned by others, use the trial version to get a glimpse of the available features. I was a little leery of cloud based products, but when someone mentioned that my online banking is also cloud based, I allowed myself to be dragged into this century.

Group Practice

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We use this software for a group practice, but it would be great for solo practice as well. All our therapists and manager loves it.

Pros: Ease of billing, patient portal Incredible customer service

Excellent Product

Jul 29, 2010
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: This product is easy-to-use and learn. The creator is open to suggestions for betterment. I'm incredibly happy that I incorporated this product into my practice, as it has made my life so much easier. Electronic billing is now a piece of cake, and I can keep up with my EOBs with such ease. Having everything in one place that is also HIPPA compliant is amazing!

Cons: None so far!

Overall: Definite investment.

Extremely Satisfied with this EMR

Oct 29, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Many intuitive, convenient features.

Simply the best product I have used, and I have tried several.

Cons: Would love it if I could e prescribe within the system. I understand it was not originally developed for use by psychiatrists / nurse practitioners - who see clients primarily for medication management.

Overall: Yes, it has so many wonderful features and very reasonable monthly fee.

It's all you need to run a 21st century private practice

Oct 31, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used this product for the past 4 years. It's wonderful. The designer has thought of everything you need to run a 21st century private practice. Price for me is very affordable, at $57 per month. It send reminders, clients can schedule online, the note templates are great, electronic billing with integrated credit card support is wonderful. My EOB's come back through the system so I have almost no posting to do.

Great system but keeps constantly crashing interrupting my practice

May 30, 2017
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Get a back up system so that you do not have so many constant crashes.

Pros: Billing, accounting, scheduling, and note taking are integrated in a user friendly way. Customer support is somewhat responsive.

Cons: System crashes weekly at which time you cannot chart, schedule, or do anything. Very frustrating to waste time and lose clients because of constant crashes.

It's okay, but there are better programs out there

Dec 06, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: I used Therapy Appointment when I first started my practice. It worked well enough, but I switched to Simple Practice and am much happier with that. I found that Therapy Appointment didn't have enough of the features I needed and that it's interface needs updating.

Vendor Response

by Psych Select Software on September 25, 2018

Hi Kristi,

Thanks for your review and the feedback. We are rolling out a new version soon that will allow us to to plug in new features continuously. Plus, beta testers have said the new platform is "modern," "clean," and "attractive," We hope that your practice is thriving and you have everything you need to succeed, but if we can help at all, we'd be happy to show you the new platform!

Not for multiple therapist groups

Apr 16, 2014
3/5
Overall

1 / 5
Ease of Use

4 / 5
Customer Support

Comments: This is a fine piece of work for an individual therapist. But then the designers decided it hawk it out as a tool for therapist groups. They tweaked it a little, but it falls short by making it hard for an Administrator to use.