---
title: "TherapyAppointment Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about TherapyAppointment Software - reviews, pricing plans, popular comparisons to other Mental Health products and more."
source_url: "https://www.capterra.com/p/110508/TherapyAppointment/"
page_type: "product"
language: "en"
---

# 

 TherapyAppointment Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TherapyAppointment

## What is TherapyAppointment?

Individual and group practices alike grow with TherapyAppointment's easy-to-use, HIPAA compliant practice management solution! Power your therapy practice with robust features like charting, billing, electronic insurance claims submissions, scheduling, appointment reminders, reports and audits, integrated telehealth or Zoom, e-prescribing, and more. Any device, any place, any time: safe and secure. Your first month is free, including 1-1 training + telehealth. Just getting started? We've got your back with full-feature access for $10/month. You provide the therapy, we provide the rest!

## What is TherapyAppointment used for?

[Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Therapy](https://www.capterra.com/therapy-software/)

Top alternative

Featured

Overall rating

Based on 107 user reviews

Reviews sentiment

Positive

80%

Neutral

7%

Negative

12%

Starting price

$10

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for TherapyAppointment?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.therapyappointment.com&name=TherapyAppointment)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TherapyAppointment

4.1 (107)

VS.

[4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting Price

$10

Flat Rate, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (106)

Ease Of Use

4.3 (528)

Value For Money

4.1 (74)

Value For Money

4.3 (409)

Customer Service

4.3 (92)

Customer Service

4.4 (483)

## TherapyAppointment alternatives

Highest Rated

[4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting price

$49.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/110508/TherapyAppointment/alternatives/)

## FAQs about TherapyAppointment

Overview

### What problems does TherapyAppointment solve?

TherapyAppointment solves therapy practice bottlenecks by combining scheduling, documentation, claims submission, payment collection, reminders, and secure client messaging in one HIPAA-compliant workflow. Solo therapists, group practices, and billers use it to reduce manual office work, prevent claim rejections, simplify insurance billing, and cut appointment no-shows with online scheduling and reminders.

Answer based on 63 reviews

Overview

### Which roles and teams benefit most from TherapyAppointment?

TherapyAppointment is most used by therapists, counselors, psychologists, and psychotherapists who need scheduling, client documentation, and billing in one system. Practice owners, directors, and COOs use it to oversee operations, reporting, and growth, while office managers and care coordinators rely on it for front-desk workflows, appointments, and client communication.

Answer based on 105 reviews

Overview

### What company size and industries is TherapyAppointment built for?

TherapyAppointment is built for small mental health practices, with 99% of reviewers from small businesses and 81% in mental health care. It also serves solo practitioners and group practices in health, wellness and fitness at 5% and individual and family services at 3%, primarily for mental health use cases.

Answer based on 107 reviews

Features and Usability

### What are the key features of TherapyAppointment?

TherapyAppointment includes core integrations through its API and third-party integrations, plus the features reviewers mention most: appointment scheduling with online booking and reminders, billing and claims management with credit card processing, client portal access, progress notes and note templates, and calendar syncing for solo or group practices.

Answer based on 38 reviews

Pricing

### How much does it cost and what fees or limitations are included?

TherapyAppointment starts at $10/month for 0–10 sessions, with a free version and a free first 30 days. The 11–39 sessions plan costs 39/month, and every plan includes all features. Reviewers often describe the flat pricing as upfront with no extra fees, though some solo practitioners call it a definite investment.

Answer based on 27 reviews

Integrations

### Which third-party tools and platforms does TherapyAppointment integrate with?

TherapyAppointment integrates with DoseSpot for e-prescribing, Google Calendar for scheduling, ZoomMD for telehealth, and payment tools including Credit Card Connection and Credit Card Terminal. These built-in connections cover core clinical, calendar, virtual care, and payment workflows used by therapy and behavioral health practices.

Answer based on 26 reviews

Getting Started and Support

### How easy is it to onboard and train a team on TherapyAppointment?

TherapyAppointment is generally easy to onboard for clinicians and front-desk staff, with live online sessions, webinars, videos, and documentation available for training. Reviewers say basic scheduling, billing, and data entry are quick to learn, while new practice owners or teams using more features may need extra time with video tutorials.

Answer based on 11 reviews

Getting Started and Support

### What customer support options does TherapyAppointment offer, and how do users rate the experience?

TherapyAppointment offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, friendly, and helpful, with useful walkthroughs and videos. Still, some report trouble reaching staff during outages, inconsistent help on newer system issues, and delayed callbacks.

Answer based on 38 reviews

Billing and payment

### How well does TherapyAppointment handle billing and payments?

TherapyAppointment handles billing and payments well for many private practices, especially solo clinicians and small groups. It supports electronic claims, credit card processing, invoicing support, and billing tied to notes and scheduling, though some practices find setup confusing, posting tasks manual, and more complex payment situations harder to manage.

Answer based on 32 reviews

## Features

AI summary

Based on 2,845 Mental Health reviews

Capterra data shows that buyers of Mental Health software rank the following features as their top priorities:

-   **HIPAA Compliant** (**76%** of reviewers rated this feature as critical)
-   **Charting** (**57%**)
-   **EMR/EHR** (**59%**)

TherapyAppointment supports all three features that reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help practices protect patient information, maintain accurate clinical records, and manage documentation within one system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements.

HIPAA Compliant

3.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Charting

2.8 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

EMR/EHR

2.9 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Create and securely store digital patient records

Document Management

2.3 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Calendar Management

1.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Appointment Scheduling

3.0 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

TherapyAppointment 59 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Scheduling: Schedule appointments via a calendar
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Chat/Messaging: Communicate using direct chat or messages within the system
- Claims Management: Process of submitting and following up on claims with insurance companies
- Client Database: Electronic storage of stakeholder contact information
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Security: Protect sensitive data for digital privacy
- Document Management: Store, manage, and track all electronic documents in a centralized location
- E-Prescribing: Transmit prescriptions to pharmacies electronically
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- EMR/EHR: Create and securely store digital patient records
- For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time
- For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.
- For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs
- Forms Management: Store, manage and track all forms in a centralized location
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Income/Expense Tracking: Detailed log and record of financial earnings & costs.
- Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc.
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Medical Billing: Manage billing and payments for a healthcare provider
- Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects
- Mobile Access: Access software remotely via mobile devices
- Multi-Location: Manage and support multiple locations
- Multi-Provider Practice: For practices with multiple providers
- Notes Management: Allow users to create, edit, and sort multiple notes
- Online Booking: Book meetings and appointments through a website or digital platform
- Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients
- Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more
- Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more
- Patient Intake: Patients can register for appointments in advance online
- Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc.
- Payment Processing: Accept, record, and reconcile financial transactions
- Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more
- Progress Notes: Customizable notes that help healthcare professionals document and track patient progress
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Messaging: Exchange messages in a secure and encrypted manner
- Session Notes: Private client session notes for coaching, therapy, etc.
- Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll
- Task Management: Create, manage and track all task activities and progression
- Telemedicine: Meet with patients remotely
- Teletherapy: Provide online therapy to patients/clients through secure video sessions
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Therapy Notes: Tools to help therapists document, record, and recall patient encounters
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

3.8 (100)

3.8

Based on 100 reviews

## Pricing

Value for money

4.1 (74)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/110508/TherapyAppointment/pricing/)

First 30 Days

$0.00

It includes:

-   Appointment Reminders
-   Automatic ERA Posting
-   Calendar Sync (Google
-   Customizable Online Forms
-   Data Import
-   Electronic Insurance Claims
-   E-Signatures
-   Free Non-Clinical Staff Accounts
-   HIPAA Compliant Charting
-   Ical)
-   Integrated Credit Cards
-   Integrated Zoom Teletherapy
-   Paperless Intake
-   PHI Log
-   Practice Reports and Statistics
-   Secure Client Portal
-   Secure Messaging
-   Unlimited Clients
-   Unlimited Customer Support

0-10 sessions per month

$10.00

Flat Rate,Per Month

It includes:

-   Appointment Reminders
-   Automatic ERA Posting
-   Calendar Sync (Google
-   Customizable Online Forms
-   Data Import
-   Electronic Insurance Claims
-   E-Signatures
-   Free Non-Clinical Staff Accounts
-   HIPAA Compliant Charting
-   Ical)
-   Integrated Credit Cards
-   Integrated Zoom Teletherapy
-   Paperless Intake
-   PHI Log
-   Practice Reports and Statistics
-   Secure Client Portal
-   Secure Messaging
-   Unlimited Clients
-   Unlimited Customer Support

11-39 sessions per month

$39.00

Flat Rate,Per Month

It includes:

-   Appointment Reminders
-   Automatic ERA Posting
-   Calendar Sync (Google
-   Customizable Online Forms
-   Data Import
-   Electronic Insurance Claims
-   E-Signatures
-   Free Non-Clinical Staff Accounts
-   HIPAA Compliant Charting
-   Ical)
-   Integrated Credit Cards
-   Integrated Zoom Teletherapy
-   Paperless Intake
-   PHI Log
-   Practice Reports and Statistics
-   Secure Client Portal
-   Secure Messaging
-   Unlimited Clients
-   Unlimited Customer Support

40+ sessions per month

$59.00

Flat Rate,Per Month

Value for money

4.1 (74)

4.1

Based on 74 reviews

## Integrations

[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

DoseSpot](https://www.capterra.com/p/163486/DoseSpot-Plus/)[

Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/)[

ZoomMD](https://www.capterra.com/p/74219/ZoomMD-EMR/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (92)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (92)

4.3

Based on 92 reviews

## User reviews

Overall rating

4.1

Based on 107 reviews

Filter by rating

5(45)

4(40)

3(9)

2(8)

1(5)

Mentioned topic

Sorted by most recent

EM

Erica M.

Client Care Coordinator and on-staff therapist

Mental Health Care

### "Therapy Appointment - functional but not adaptable"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

January 30, 2025

This system was perfect for when we were a small practice. We have grown to the point that it no longer suited us and the updated version did not allow us to import or transfer our records without locking everything permanently, so we had to go to an entirely new system. It served it's purpose for the time we used it.

Pros

The simplicity and streamline of the system.

Cons

The version that we used was antiquated and there were many things we were not able to do within it. Reporting was limited, there was no ability to upload or maintain electronic records.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Regina S.

Billing Manager

Mental Health Care

### "Stay away from TA"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 29, 2024

horrible. too many problems to list and tech support was of no help.

Pros

Ease of signing on, that's about it. Nothing else was useful.

Cons

Lack of reporting, lack of claims submission, had no ability of bill secondary claims, transfer of information from clearinghouse is lacking, posting of ERA's was constantly mismatched, tech support was very unhelpful, lacked ability to edit claims, no means to extract data in anything other than pdf or ext. file, posting of eob's meant hunting through all claims for one payer, absolutely no auditing capabilities, no ability to set up work queue in system, patient portal was difficult to use, no note take capabilities, unable to see claim history or changes, data from clearinghouse not pulled in order or timely manner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NC

NINA C.

Family Law Administrator

Financial Services

### "therapy appt"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 23, 2024

Satisfying overall but could improve in layout

Pros

Easy to use and book sessions with minimal delays

Cons

The outcome / approach of the virtual sessions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Chris D.

Clinical Psychologist and Director

Mental Health Care

### "Do NOT use unless you like to add more work and stress to your plate."

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

1/10

August 4, 2024

My overall experience are massive headaches, a TON of extra work, extra money, stress and frustration! We are finally cutting the cord with them and I cannot wait!

Pros

The ease of the calendar and notes. It's very hard for me to find much else I like about the system.

Cons

Theranest has a very large learning curve-it is not user friendly. It's tricky and cumbersome. You have to always remember to save and sometimes even save 2x or you will lose everything you did. The billing never works correctly. There is way too much room for user error. Sometimes ERA's don't even appear back in the system to reconcile them - even thought I am paying for the service. The reconciling of client claims take extremely long. Their "updated" billing system never works correctly either - you still end up having to go through clients accounts in detail which is so time consuming. The client statements are so confusing for them. (and me for quite a long time) It is basically impossible to get hold of anyone for questions or when something is not working right. It can take up a week to get something fixed. Sometimes the reps are really rude too and patronize you. The company continually add really useless updates which always causes other problems in the system. I cringe when they come out with they think is a really exciting "update"!

Switched from

[Therapy Partner](https://www.capterra.com/p/119406/Therapy-Partner/)

We grew as a practice but basically we hired a new clinic manager and she changed it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Allison M.

Director

Mental Health Care

### "Terrible EHR - Hidden Fees and charges - Poor Quality and Integrity"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 13, 2023

It has been terrible. Poor quality false transparency poor cutomer service

Pros

I have been overcharged more than double every month with no resolve. I have brought this ti customer service multiple times and they have not addressed the fact that what I am being charged does not even match the amounts listed on the pricing advertised. It is a sham!!! Its not easy to use, looks terrible and unprofessional, and does not have the features that the competing EHR's have that are more expensive. With the overcharges, I would be paying less for more to go to Therapy Notes or Simple Practice. NOT at all worth the price - you dont save anyway because there are hidden fees and charges that they will not correct. Very disappointing in the lack of transparency, quality, and integrity of this EHR.

Cons

being overcharged and then them denying it !! that is what bothered me the most. Second is that you cannot customize your notes and No treatment plan? Its also not user friendly at all!!! I had to YouTube and google how to do stuff on this EHR frequently.

Reasons for choosing TherapyAppointment

the price was cheaper. in the long run, with the hidden fees, its more expensive with less features and qualities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Colleen M.

Psychotherapist

Mental Health Care

### "Disaster Capitalism, Disaster results"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 29, 2023

Horrific. Wish I would have filmed it. Then the horror movie profit might have offset the wasted time, effort, and money.

Pros

Originally liked simplicity. The 2.0 version has nothing to like.

Cons

Refusal to accept responsibility for their errors. For example, in original version, the integrated fax function -- which I loved -- stopped working. I contacted support, which gave their usually response -- no one else is having this problem, so the problem is you. So I sent them the screenshot of the actual problem: TA had not been paying their bills. The company that provides the integrated fax suspended TA's account for past due invoices. Gaslight much?

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reasons for choosing TherapyAppointment

Original simplicity and recommendations of two colleagues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KT

Karen T.

Director

Retail

### "An Honest Review of TherapyAppointment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2023

Pros

The ease of use and communication with the company was most impactful and helpful.

Cons

The user interface or platform design, the interface can be more intuitive. Navigating through the system or accessing certain features can be a bit cumbersome at times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Katherine M.

LPC

Individual & Family Services

### "Beyond disappointed - bring back the old version!"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 21, 2023

Just don’t get them - it will be a nightmare, a hassle, complicated and one problem after another.

Pros

I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.

Cons

It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Madeline C.

Licensed Clinical Mental Health Counselor Associate

Health, Wellness and Fitness

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 13, 2023

Pros

The overall program is easy to use and the client portal is user friendly as well!

Cons

Occasionally clients will make two or more profiles because they have trouble signing in, which then gets confusing on my end. Also, I wish I could assign documents to all of my clients, but the documents either get assigned to all clients in the practice or nobody.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LF

laura F.

LCSW, owner

Mental Health Care

### "They do everything but provide therapy :)"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 15, 2022

Customer service responds quickly and they're very helpful

Pros

Pretty easy to use and user friendly for clients to scheduleOnline forms are convenient

Cons

some of the accounting features (posting) are a little complicated

Switched from

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

I still use Office Ally to submit claims (through Therapy Appt) but don't use their EHR because Therapy Appointment's is much better

Reasons for choosing TherapyAppointment

Simple Practice is cost prohibitive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/110508/TherapyAppointment/reviews/)

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