--- title: "TherapyAppointment Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TherapyAppointment the right Mental Health solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/110508/TherapyAppointment/reviews/" page_type: "reviews" language: "en" --- TherapyAppointment 4.1 (107) [View alternatives](https://www.capterra.com/p/110508/TherapyAppointment/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of TherapyAppointment Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews EM Erica M Client Care Coordinator and on-staff therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It served it's purpose for the time we used it.“ January 30, 2025 EM Erica M Client Care Coordinator and on-staff therapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The version that we used was antiquated and there were many things we were not able to do within it.“ January 30, 2025 NC NINA C Family Law AdministratorFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Easy to use and book sessions with minimal delays“ September 23, 2024 CD Chris D Clinical Psychologist and DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “My overall experience are massive headaches, a TON of extra work, extra money, stress and frustration! “ August 4, 2024 KT Karen T DirectorRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of use and communication with the company was most impactful and helpful.“ June 6, 2023 CD Chris D Clinical Psychologist and DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The billing never works correctly. “ August 4, 2024 KD Kristina D LCSWHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I can easily enter and access client information, upload documents, schedule, check billing and contact customer service.“ September 25, 2020 CD Chris D Clinical Psychologist and DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Theranest has a very large learning curve-it is not user friendly.“ August 4, 2024 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lynn B. Spiritual Counselor and Behaviorial Health Therapist Internet Used the software for: 2+ years ### "Created by a therapist, for therapists" November 19, 2018 5.0 I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session. Pros After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it. Cons The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com. Review Source Response from Psych Select Software November 26, 2018 Hi Lynn, Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals. The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :) Thanks again, The TherapyAppointment Team JV Jennifer V. Therapist Mental Health Care Used the software for: 1-2 years ### "Great EHR " August 24, 2020 5.0 My experience has been great. \[SENSITIVE CONTENT HIDDEN\] helps immediately. Pros I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it. Cons I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing TherapyAppointment I knew someone else using this. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Treatment plans able to be built in the system. Kind of. Review Source AM Allison M. Director Mental Health Care Used the software for: Less than 6 months ### "Terrible EHR - Hidden Fees and charges - Poor Quality and Integrity" December 13, 2023 1.0 It has been terrible. Poor quality false transparency poor cutomer service Pros I have been overcharged more than double every month with no resolve. I have brought this ti customer service multiple times and they have not addressed the fact that what I am being charged does not even match the amounts listed on the pricing advertised. It is a sham!!! Its not easy to use, looks terrible and unprofessional, and does not have the features that the competing EHR's have that are more expensive. With the overcharges, I would be paying less for more to go to Therapy Notes or Simple Practice. NOT at all worth the price - you dont save anyway because there are hidden fees and charges that they will not correct. Very disappointing in the lack of transparency, quality, and integrity of this EHR. Cons being overcharged and then them denying it !! that is what bothered me the most. Second is that you cannot customize your notes and No treatment plan? Its also not user friendly at all!!! I had to YouTube and google how to do stuff on this EHR frequently. Reason for choosing TherapyAppointment the price was cheaper. in the long run, with the hidden fees, its more expensive with less features and qualities. Review Source Jennine E. Marriage and Family Therapist, Supervisor, and Owner Mental Health Care Used the software for: 2+ years ### "Great for billing" November 27, 2018 4.0 Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities. Pros I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great! Cons The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices. Review Source Response from Psych Select Software November 29, 2018 Hi Jennine! We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words. You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :) Thank you for your feedback and for being part of the TherapyAppointment family! Best wishes, The TherapyAppointment Team Dr. Dave S. Psychologist and Owner Mental Health Care Used the software for: 2+ years ### "excellent electronic health care record for therapists." November 15, 2018 4.0 I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface. Pros The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features. Cons The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface. Review Source Response from Psych Select Software November 20, 2018 Hi Dr. Dave, Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community! JudyAnn L. Owner Used the software for: 1-2 years ### "Effective and conscientious about security. " April 11, 2018 4.0 Pros I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters. Cons Separate calendars for each therapist require a lot of clicking back and forth. Patients are sorted by surname only. (Work around; present all old patients and do a control F search) Review Source Response from Psych Select Software September 13, 2018 Hi JudyAnn, Thanks for your honest feedback! We are so glad to hear that TherapyAppointment has made your billing department's job a little easier and that it gives you more control over the small things that might otherwise fall through the cracks. We know managing a practice isn't easy, and we are happy that we can help! You're right about our user interface, but we're excited for you to take a look at the new software later this year! We think you'll find it clean and modern (and hopefully a candidate for one of those beauty prizes!) Thanks again for your review. Again, we really appreciate your time and feedback. VR Verified Reviewer Certified Personal Trainer Mental Health Care Used the software for: 1-2 years ### "Small Therapy Office" October 29, 2018 5.0 It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly. Pros I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file. Cons One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code. Review Source Response from Psych Select Software November 1, 2018 Thank you so much for your feedback! We're glad TherapyAppointment makes your life easier! We are always working to make our software better, so appreciate your feedback on the patient portal and billing CPT codes. The patient portal in V2.0, our next upgrade, was built with user-friendliness in mind and we think you'll love it! Also, our team of billing experts is happy to take a look at this billing issue as well -- please give us a call and we'll see what we can do to help! VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, offers the possibility of administering the mental health practice." April 7, 2018 5.0 The benefits are diverse and stand out: session documentation, Medicare PQRS reports, automatic patient account accounts, the attached EOB report to patient sessions. track the dates and amounts of insurance, check / direct deposit, offers the Patient Portal and among other things, appointment reminders are made. Pros I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates. Cons I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software. Review Source Response from Psych Select Software September 13, 2018 Hi! Thanks for your feedback and for using TherapyAppointment. We are glad you've found our software helpful in administering your practice! We are excited for you to take a look at the new version when it is released later this year! VR Verified Reviewer Billing Dept Manager Mental Health Care Used the software for: 2+ years ### "Using TA Legacy- excellent software for the money" April 1, 2019 4.0 Wonderful! GREAT customer service! Get back to any issues with have promptly and takes suggestions for future improvements! Pros The ease of connecting with a credit card merchant company to process patient payments and have them directly post to the patients account. Having the connection of insurance company payments flow right into the patients account without manual entry, and that it allows for patients to review and make payment online through their account. Cons Unable to produce a report that is just patient balances (currently it's any balance that shows up on the report, it might be due from insurance or due from the patient. Our workaround is to print the report, work all the accounts and note them on paper, then process statements just to those accounts where a patient owes a balance.) Review Source VR Verified Reviewer Therapist Mental Health Care Used the software for: Less than 6 months ### "Exciting Updates" November 16, 2018 4.0 Pros My favorite new feature is the one that allows you to sync your calendar with your personal calendar! That will make things so much easier for me! Cons Honestly just how long it took to put out such a big update. I'm looking forward to the new platform! Review Source Response from Psych Select Software November 20, 2018 Hello! Thank you for trying out the new TherapyAppointment. We count ourselves lucky to have such a strong and collaborative community! Thank you for being part of it! We're glad you find our updates exciting and are looking forward to trying it out. You're right -- what a big update it was! We are looking forward to getting it in your hands! Thanks for being part of the TherapyAppointment Community! :) AP Amy P. Owner Mental Health Care Used the software for: 2+ years ### "Expect Outages" June 7, 2017 2.0 I am in the process of switching over to a different system. Pros Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost Cons Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc. Review Source Response from Psych Select Software June 9, 2017 We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved. We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that lasts for more than one hour to have a significant impact on the utility of our system. For this reason, we consider any day with outages totaling more than 60 minutes to be a "lost day of service" for which compensation is appropriate. We count four such days in the last month; therefore, we will be giving credit for four days of service. This is consistent with the End User License Agreement that you accepted as a precondition for use of our system. We understand that you may rely upon TherapyAppointment as a locus of organization of your practice, and recognize that a system outage can disrupt the operations of your practice. We will continue to strive for consistent service delivery; we believe that the recent problems are resolved. AT Aimee T. LPC Health, Wellness and Fitness Used the software for: 2+ years ### "Office Managing Made Easy!!!" November 16, 2018 5.0 I have been with T.A. for several years and have no real complaints. Their customer service is friendly and fast and they are always on top of anything that comes up that may disrupt service. I would recommend them to anyone looking to lighten their load of "office" work. Pros I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it! Cons There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option. Review Source Response from Psych Select Software November 20, 2018 Hi Aimee, Thanks so much for your review and thank you for being part of the TherapyAppointment community. We're glad you're here! :) TA2.0 is definitely going to help lighten your load -- between e-signatures and the patient portal passwords being more patient-friendly (yes, they can reset it themselves!) alone, we'll take care of more paperwork than ever before. Also new to this platform is the ability to constantly evolve, so as we find new ways to help lighten the load and/or improve our features, you won't have to wait! Thanks again for being part of our community! AJ Alisa J. Therapist/Owner Mental Health Care Used the software for: 2+ years ### "Therapy Appointment" November 20, 2018 5.0 Pros Therapy Appointment has the best customer support. It's in the top three of any business I've ever worked with. The software seems intuitive and the new user interface has a great new look. It will be great to be able to sync with existing calendar, such as Google. Love that we will have the ability to reserve playroom through the software. Cons There are a few features that we will no longer have, like the side-by-side view for all clinicians. Review Source Response from Psych Select Software November 26, 2018 Hi Alisa, Thank you so much for being pat of the TherapyAppointment family and thanks for your kind words! We are honored you consider us as one of the best-- we take helping you manage and your practice very seriously. We are glad that you're excited about the new features offered in TA2.0! Even though the launch is swiftly approaching, we are already looking to improvements -- like more customization of the dash. Please do continue to let us know what you need from us so that we may continue to improve! :) Thanks again and best wishes, The TherapyAppointment Team MG Mary G. COO Mental Health Care Used the software for: 2+ years ### "STAY AWAY from 2.o" December 29, 2019 1.0 Terrible. Pros Electronic billing and intergration of credit card processing. Cons The updated 2.0 is a HOT MESS. They migrated us from 1.0 and screwed up our finacials. None of our copays or insurance's information transferred properly. We have not been able to print statements for almost 2 months. I have wasted countless time, money, and frustration on this new system. I will be looking into other programs. Reason for choosing TherapyAppointment God knows at this point. Review Source Response from Psych Select Software January 30, 2020 Thank you for your feedback. The issues with the reports are related to your "migration" as a pilot group in the initial phase and not the product itself. In any case, our migration team has been working with you to resolve those. We'll keep you updated. MC MaryClare C. Executive Director Civic & Social Organization Used the software for: 1-2 years ### "Great for multiple therapist management" January 28, 2022 5.0 Pros User friendly and great tech support. Anything I’ve thought “that would be a great feature” and called about, they have a way to do already. Cons Getting non-native English speakers or any other-language speakers to understand the platform is difficult. Review Source LG LISA G. CLINICAL PSYCHOLOGIST Mental Health Care Used the software for: 2+ years ### "Follows the work flow of a psychotherapist, saving time and making it easy to complete notes and send claims." February 16, 2018 5.0 It may not look as pretty as competitors (but an upgrade is in the works), but it is priced for non MD budgets, works consistently effectively and is great value for the time and financial investment required. I love being free of paper. Pros Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years. Cons No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process. Review Source LP Lori P. LMFT Used the software for: 2+ years ### "streamlined my practice, trustworthy, " July 26, 2018 5.0 Pros Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes. Cons I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app. Review Source Response from Psych Select Software September 13, 2018 Hi Lori! Thank you for your review, and we are so glad to hear that TherapyAppointment helped you streamline your practice! You're right, a HIPAA compliant video session is on the roadmap! Version 2.0 will be rolled out later this year, and we are excited to incorporate the features that will help make managing your practice and communicating with your clients easier. Keep the feedback coming -- you listen for a living, and so do we! Thanks again! LS Lindsey S. LCSW Mental Health Care Used the software for: 2+ years ### "Looking for a new software" May 30, 2017 3.0 My office of colleague are sadly looking elsewhere for our EMR. Pros user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients. Cons The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions. Review Source AF Amy F. Owner Individual & Family Services Used the software for: 6-12 months ### "TA 2.0" November 20, 2018 4.0 Pros Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians. Cons Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour. Review Source Response from Psych Select Software November 26, 2018 Hi Amy, Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments. We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :) Thanks again for being part of our family, The TherapyAppointment Team CD Christine D. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "TherapyAppointment is a great tool for psychologists!" May 17, 2018 4.0 A great tool for psychologists and therapists for a one stop shop as far as scheduling, note taking, and billing! Pros I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too! Cons I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed. Review Source KT Karen T. Director Retail Used the software for: Less than 6 months ### "An Honest Review of TherapyAppointment" June 6, 2023 5.0 Pros The ease of use and communication with the company was most impactful and helpful. Cons The user interface or platform design, the interface can be more intuitive. Navigating through the system or accessing certain features can be a bit cumbersome at times. Review Source jS joey S. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Not meant for large practices" June 13, 2017 2.0 Pros I enjoy the customization of medical record notes and the separation from your psychotherapy notes. Cons Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly Review Source ZC Zack C. Administrative Director Mental Health Care Used the software for: Less than 6 months ### "Great software!" August 24, 2020 5.0 Love the software! It seems to do everything and no paper filing, paper claims, etc. I don't have anything to compare it to, but my wife, the therapist, has worked with nightmarish software in the past and she says TA is a breeze comparatively and great to work with. I agree. Pros Customer service is top class. Specifically, \[SENSITIVE CONTENT HIDDEN\] has been a tremendous help to me as I was truly new to healthcare management/billing/scheduling, etc. It is very user friendly and apparently no stone was left unturned when writing the software. Cons I honestly don't know of anything that I don't like about it, other than trying to navigate it the first week (April 1). I now feel that I've gotten the hang of it, mostly. Review Source EP Elana P. LCSW Mental Health Care Used the software for: I used a free trial ### "Therapy Appointment 2.0" March 21, 2019 4.0 Pros Therapy appointment 2.0 makes it very easy to create new patients, enter insurance information, and write notes and treatment plans. I love the ability to set a treatment plan update reminder date. I had been using the legacy software at a group practice, and I think the upgrade to 2.0 adds a lot of new features. It's very user friendly. Cons I have a new private practice, so using EHR software is fairly new to me. I had some difficulties learning how to use the software. I have to spend more time watching the instructional videos. Review Source Response from Psych Select Software March 27, 2019 Hi Elana! First, congrats on your new practice! We're excited for you and are happy to help however we can. And thanks for your review and joining TherapyAppointment 2.0! We're thrilled you've joined our community! We're creating additional training guides that can help you get up to speed even faster. Also, anytime you have questions, please don't hesitate to reach out to our Support and Billing Teams! Just drop them a note a support@therapyappointment.com and we'll help you accomplish whatever you're working on! Best wishes, The TherapyAppointment Team MC Madeline C. Licensed Clinical Mental Health Counselor Associate Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" January 13, 2023 5.0 Pros The overall program is easy to use and the client portal is user friendly as well! Cons Occasionally clients will make two or more profiles because they have trouble signing in, which then gets confusing on my end. Also, I wish I could assign documents to all of my clients, but the documents either get assigned to all clients in the practice or nobody. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.