# Page 4 | TherapyAppointment Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TherapyAppointment the right Mental Health solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110508/TherapyAppointment/reviews --- TherapyAppointment 4.1 (107) [View alternatives](https://www.capterra.com/p/110508/TherapyAppointment/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of TherapyAppointment ## Showing most helpful reviews Showing 76-100 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nicole D. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Good functionality but not very pretty" September 12, 2018 4.0 Pros Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files. Cons Can’t do room assignments. Isn’t very pretty. Would love if it could sync with google or outlook calendar Review Source MC Madeline C. Licensed Clinical Mental Health Counselor Associate Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" January 13, 2023 5.0 Pros The overall program is easy to use and the client portal is user friendly as well! Cons Occasionally clients will make two or more profiles because they have trouble signing in, which then gets confusing on my end. Also, I wish I could assign documents to all of my clients, but the documents either get assigned to all clients in the practice or nobody. Review Source GB Gordon B. Therapist Mental Health Care Used the software for: 2+ years ### "Highly recommended!" May 12, 2015 4.5 Pros There are numerous features and is very versatile in how you can use it. The appointment reminder, online scheduling and automatic claim filing make the running of my practice seamless and efficient. The tech support is excellent with prompt response time. Cons I do wish that there was a way to sync the calendar with my Google calendar. HIPAA compliance prevents this. Review Source RB Russ B. Therapist Mental Health Care Used the software for: 2+ years ### "Excellent product with excellent customer service" April 29, 2015 5.0 Pros This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules. Cons Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on. Review Source CH Christine H. Licensed clinical social worker Mental Health Care Used the software for: 6-12 months ### "Easy to use" October 5, 2017 4.0 Pros I like that it sends reminders to my clients automatically. I also like how easy it is for my clients to login and check my schedule and schedule themselves. Cons I wish clients were able to fill out and sign my consent forms and releases to avoid having to do them in my sessions. Review Source BJ Brittany J. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "After 1 year of use.." November 16, 2018 4.0 Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use. Pros The new aesthetic, integrated calendar, easy to read Cons Difficulties with billing. deleting incorrect claims, error alerts. Review Source Response from Psych Select Software November 20, 2018 Hi Brittany! Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here! We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :) Thanks for being part of the TherapyAppointment Community! CH Caitlin H. Office Manager Mental Health Care Used the software for: 2+ years ### "Great customer service!" November 1, 2017 4.0 Pros TherapyAppointment is very simple to use and easy to understand and navigate. It is a great system for a small practice or individual provider. Cons Notes were lacking structure integrated in the system. We found that, without copying and pasting our own structure with state requirements, it was easy to miss required pieces. Review Source LGB L. Gordon B. President/Owner Used the software for: ### "Love using TherapyAppointment!" February 18, 2016 5.0 I have used TherapyAppointment for the last 5 years in my practice, Kingsport Counseling Associates, PLLC. I can say that I have had few if any problems with this system. I do like the integrated appointment reminders and also the integration it has with claims clearinghouse and makes it absolutely seamless in filing insurance claims. The other big feature is the ability to integrate the online scheduler with my website. My patients love that feature too. They can just go online and schedule. The only down side might be that it has so many features that it can be somewhat daunting to learn. But there is a lot of video tutorial support which is very helpful. The other thing is when I have needed support help, they are very quick to respond. They developers have been very proactive in staying ahead of the curve with updates and expanding servers. I just say I love the system and depend on it heavily! It's also reasonably priced and a great value as far as I am concerned (about $57 a month). Review Source RE Rob E. Therapist Mental Health Care Used the software for: 2+ years ### "Software that makes my life so much easier!" May 12, 2015 5.0 Pros This program is very easy to use and very easy to understand with any new updates or changes that are made. Truly user-friendly. Cons I dislike how when a claim is rejected there is not what I would consider an easily understandable way to fix it if you are not familiar with whatever code is displayed. Review Source MH Mallory H. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for group practices " August 8, 2019 5.0 Pros My old group practice used Therapy Appointment for their EMR and we all found it easy to use and convenient for the practice. Cons It was a bit awkward to figure out at first but we all got the hang of it after a short while Review Source Response from Psych Select Software September 5, 2019 Thank you for your feedback. We really appreciate it! JC Jessica C. Owner Mental Health Care Used the software for: 2+ years ### "Great price, lots of good features, limited EMR options" June 14, 2016 4.0 Pros Very affordable and easy to use. Great ERA electronic billing features. Offers appointment reminders for no additional cost. Very friendly customer support. Great product for the price! Cons The EMR is very limited, has an older interface, not mobile friendly. Review Source CK Colleen K. Therapist Mental Health Care Used the software for: 2+ years ### "I love TherapyAppointment.com" April 28, 2015 5.0 Pros I am a Licensed Clinical Social Worker with a small private practice. I do all the billing myself and I love that I can write a note and bill at the same time. Cons I really don't have any negatives. It is a little pricey but I feel the program is worth the cost. Review Source CN Crystal N. Therapist Mental Health Care Used the software for: 2+ years ### "Makes work so much easier." May 12, 2015 4.0 Pros There is so much that I like about this product. It made my life so much easier. Insurance billing is seamless and customizing is great too. Cons I wish you could link the calendar app to my mobile calendar. Wish I didn't have to synchronize two calendars. Review Source LH Lori H. Therapist Mental Health Care Used the software for: 2+ years ### "Some good things, but overall not user friendly" April 28, 2015 3.5 Pros Bill was wonderful in addressing technical issues and updates to his program. It was easy to use. Cons It was not very streamlined and did not offer calendar views that were very helpful. The overall format was not easy to read and use. Review Source CH Christopher H. Professional Counselor Mental Health Care Used the software for: I used a free trial ### "Great initial impression" March 24, 2019 4.0 Pros Easy to set up, intuitive, competitively priced, good customer support Cons Unable to see the biographical form that clients see when they fill out their profile, needs to have a way for provider to scan client ID and insurance card directly into the system. Review Source Response from Psych Select Software April 4, 2019 Hi Christopher! Thanks for your feedback! We're glad you're enjoying your trial period, and hope you keep reaching out to support as you continue to learn the system! And thanks for your feedback! We'd be happy to take a look with you at the biographical form. We can definitely help with that. Just reach out to Support@therapyappointment.com. Your feedback regarding scanning ID's and insurance cards is great! I've passed it along to our Dev team as a fabulous feature request. Thank you so much! LL Lora L. Therapist Mental Health Care Used the software for: Less than 6 months ### "New experience " November 16, 2018 5.0 Pros As a new user, and having little experience with the previous version, I really enjoyed the visual of 2.0 and ease of use! Cons Nothing jumps to mind! I much prefer the flow of 2.0! Review Source Response from Psych Select Software November 26, 2018 Hi Lora, Thanks so much for your review of TherapyAppointment 2.0! We are so excited that you found the new platform easy to use and visually pleasing! We know learning a new software is never easy, so appreciate your taking the time to look at both! :) We're happy you're part of our community, and hope to help you grow your practice! Thanks again, The TherapyAppointment Team JT Jeffrey T. Physician Medical Practice Used the software for: I used a free trial ### "Too complicated" March 21, 2019 4.0 Pros Online features, the Legacy version appeared popular. Cons It was too robust and required the use of too many of it's features. We just need a scheduling and billing system that can submit claims and provide simple billing statements. I quit using it when I had to break down patient payments into contributions to individual sessions. Review Source Response from Psych Select Software April 2, 2019 Hi Jeffrey, Thanks for giving TA2.0 a try. We appreciate the honest feedback. You'll be glad to know we've taken your feedback and other's to heart and have completely reworked our accounting system so it's more intuitive and a pleasure to use. We're relaunching it later this week or early next, and would love to get your opinion. Just shoot me an email if we can get you to take peek for us or feel free to email Support! IH Ivory H. Therapist Mental Health Care Used the software for: 2+ years ### "Therapyappointment.com Review" May 5, 2015 4.0 Pros I am impressed with the customer service and tech support. Cons I would like this program better if I could lock progress notes individually instead of locking notes for an entire day. Review Source GB Gordon B. Owner Used the software for: ### "Very satisfied!" February 13, 2014 4.0 I have been using TherapyAppointment for the last three years. I have been very satisfied with what it allows me to do. It has made my billing and documentation so much easier! The only drawback about this software is that it is cloud-based and sometimes the servers and internet connections are a bit slow. But I do like being able to access things from anywhere. Technical support is excellent and fast! The cost I think is reasonable and worth the $57 a month. There are a lot of features and options. Credit card integration,etc. Would highly recommend this service! Review Source Response from Psych Select Software January 20, 2015 We do listen to our customers! Since this review was written, we have more than doubled our server capacity. Our average server response time is less than one second now. DL Dennis L. Owner Medical Practice Used the software for: Less than 6 months ### "Great system but keeps constantly crashing interrupting my practice" May 30, 2017 3.0 Get a back up system so that you do not have so many constant crashes. Pros Billing, accounting, scheduling, and note taking are integrated in a user friendly way. Customer support is somewhat responsive. Cons System crashes weekly at which time you cannot chart, schedule, or do anything. Very frustrating to waste time and lose clients because of constant crashes. Review Source KW Kristi W. Used the software for: ### "It's okay, but there are better programs out there" December 6, 2016 3.0 I used Therapy Appointment when I first started my practice. It worked well enough, but I switched to Simple Practice and am much happier with that. I found that Therapy Appointment didn't have enough of the features I needed and that it's interface needs updating. Review Source Response from Psych Select Software September 25, 2018 Hi Kristi, Thanks for your review and the feedback. We are rolling out a new version soon that will allow us to to plug in new features continuously. Plus, beta testers have said the new platform is "modern," "clean," and "attractive," We hope that your practice is thriving and you have everything you need to succeed, but if we can help at all, we'd be happy to show you the new platform! BW Beverly W. Psychologist Used the software for: ### "Love my virtual office assistant!" January 6, 2016 5.0 Therapyappointment.com does everything I need and more. Clients are able to schedule, reschedule, check their appointments. I have a link to scheduling on my website for new clients. Clients get an appointment reminder email or text (their preference). Emails I send are encrypted. Online, HIPAA compliant, notes. I can check my schedule and notes from anywhere (I don't have to be in the office). After I write my note, a reimbursement request is sent to insurance. I could go and and on. Oh, whenever I have a question, they get back to me well within 24 hours. I think I've been using therapyappoint.com for over 4 years. Review Source RS Rita S. CFO Mental Health Care Used the software for: 1-2 years ### "Excellent Software" August 18, 2016 4.5 Pros The customer service is excellent along with ease of operation of the system Cons Updates are slow to come for product enhancements in a competitive market Review Source DB Dana B. Clinical Health Psychologist Used the software for: ### "Excellent Product" July 29, 2010 5.0 Definite investment. Pros This product is easy-to-use and learn. The creator is open to suggestions for betterment. I'm incredibly happy that I incorporated this product into my practice, as it has made my life so much easier. Electronic billing is now a piece of cake, and I can keep up with my EOBs with such ease. Having everything in one place that is also HIPPA compliant is amazing! Cons None so far! Review Source SD Sharon D. Nurse Practitioner Used the software for: ### "Extremely Satisfied with this EMR" October 30, 2012 5.0 Yes, it has so many wonderful features and very reasonable monthly fee. Pros Many intuitive, convenient features. Simply the best product I have used, and I have tried several. Cons Would love it if I could e prescribe within the system. I understand it was not originally developed for use by psychiatrists / nurse practitioners - who see clients primarily for medication management. Review Source Similar Products Featured