# Calabrio ONE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Calabrio ONE Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite --- # Calabrio ONE Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Calabrio ONE ## What is Calabrio ONE? Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Note: Calabrio and Verint have now joined forces under the name Verint. ## What is Calabrio ONE used for? [Call Center](https://www.capterra.com/call-center-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 263 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% Starting price $295 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Calabrio ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.calabrio.com&name=Calabrio ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Calabrio ONE 4.5 (263) VS. [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $295 Flat Rate, One Time Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (263) Ease Of Use 4.8 (876) Value For Money 4.4 (201) Value For Money 4.5 (787) Customer Service 4.5 (209) Customer Service 4.6 (807) ## Calabrio ONE alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) ## FAQs about Calabrio ONE Overview ### What problems does Calabrio ONE solve? Calabrio ONE solves fragmented workforce management, inaccurate staffing forecasts, and slow schedule changes by combining scheduling, quality monitoring, analytics, and adherence tracking in one easy interface. Contact center planners, supervisors, and agents benefit most, using it to reduce spreadsheet work, balance coverage, approve time-off faster, and coach performance with real-time call data. Answer based on 162 reviews Overview ### Which roles and teams benefit most from Calabrio ONE? Calabrio ONE is most used by contact center agents, customer service teams, interpreters, workforce management staff, and quality analysts. These roles use it to handle customer interactions, manage scheduling and staffing, review call quality, track performance, and improve service consistency across high-volume support and communication workflows. Answer based on 251 reviews Overview ### What company size and industries is Calabrio ONE built for? Calabrio ONE is built for contact centers, primarily in enterprise organizations at 54%, with Consumer Services the top industry at 12%. It also serves midsize businesses at 30% and small businesses at 16%, with Financial Services at 10% and Telecommunications at 9% also well represented. Answer based on 263 reviews Features and Usability ### What are the key features of Calabrio ONE? Calabrio ONE includes core workforce management features like scheduling, forecasting, intraday management, time and attendance, and adherence tracking. Reviewers also highlight call recording, quality management, customizable reporting dashboards, and workflow automation. Differentiators include AI analytics, predictive analytics, and real-time monitoring for contact center performance and coaching. Answer based on 112 reviews Getting Started and Support ### What training and onboarding options does Calabrio ONE offer? Calabrio ONE provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided instruction, webinars offer scheduled learning sessions, documentation serves as written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Calabrio ONE offer, and how do users rate the experience? Calabrio ONE offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, knowledgeable, and engaged during setup, upgrades, and issue resolution. Some reviews note slower resolutions, uneven experiences, and occasional dissatisfaction with implementation or complex configuration support. Answer based on 37 reviews Features and Usability ### Is Calabrio ONE easy to use? Calabrio ONE offers a generally simple, easy-to-learn interface with clear layouts, color coding, and helpful dashboards. Contact center agents and managers often find daily scheduling, adherence, and navigation straightforward, though some users say the mobile app, scheduler screens, notifications, and certain edits feel less intuitive than expected. Answer based on 35 reviews Features and Usability ### How well does Calabrio ONE handle call recording? Calabrio ONE handles call recording well with easy search, filtering, playback, and quality monitoring in the same workspace. Call center supervisors, QA teams, and managers value clear recordings and quick access to evaluations, though some teams mention reporting limits, occasional recording delays, and weaker transcription or specialized recording needs. Answer based on 23 reviews Features and Usability ### Is Calabrio ONE easy to access and manage? Calabrio ONE makes schedules, adherence, and daily workforce tasks easy to access across desktop and mobile. Agents, supervisors, and administrators often find navigation simple and availability dependable, though some teams note limited permissions, privacy concerns around schedule visibility, and full access problems when the system is unavailable. Answer based on 23 reviews ## Who uses Calabrio ONE? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 153 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 153 reviews Customer Services & Support 58% Customer Services & Support 58% Health & Medical 7% Administrative 7% Finance & Accounting 3% Others 25% Top industries Based on 153 reviews Consumer Services 29% Telecommunications 27% Financial Services 22% Hospital & Health Care 11% Other 11% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (60) 61.67% of 60 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Employee Scheduling 4.8 (54) 74.07% of 54 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Call Recording 4.7 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Time Off Management 4.8 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Call Monitoring 4.6 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.8 (25) 52.00% of 25 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Calabrio ONE 105 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage attendance for classes, shifts, meetings, or events Record audio or import/upload audio files Use AI to convert voice into text automatically A call center that both makes and receives calls Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Organize and group data or items based on various criteria Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Protect sensitive data for digital privacy Receive and/or send email notifications for urgent updates, requests, or other information Conduct & deliver coaching sessions to improve employee performance or facilitate development Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Assign working shifts or tasks to employees based on their availability Track and measure time worked for employees Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks Designed for call centers A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Monitoring current trends & demands to identify and resolve staffing gaps Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Identify different languages Boards that use custom metrics to show how leading performers compare to other individuals/teams Manage and track employee attendance Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Create multiple models or equations for generating scores Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Track/log the amount of time employees worked per job using a timer A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Automatically record calls at predetermined times Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Track employee skills, competencies, training & qualifications Analyze, correct, and monitor speech for transcriptions or recordings Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Utilize third party services to cover unforeseen labor needs Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Streamlining repetitive tasks and activities through automated and predefined workflows A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (263) 4.3 Based on 263 reviews ## Pricing Value for money 4.4 (201) Basic $295.00 Flat Rate,One Time Value for money 4.4 (201) 4.4 Based on 201 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (209) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (209) 4.5 Based on 209 reviews ## User reviews Overall rating 4.5 Based on 263 reviews Filter by rating 5(173) 4(66) 3(15) 2(5) 1(4) Mentioned topic Sorted by most recent HA Hassan A. Customer service leader Financial Services ### "Customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 Good Experience, helpful product one of a must have products in our business. Pros Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling Cons you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Ana O. Customer Service Representative Wireless ### "Calebrio Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2024 It was perfect and will definitely use it always. Pros Can change schedules, and file for absence in advance. Cons Not being able to plot ET sometimes and it's sad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jernalyn C. Customer service Representative Consumer Services ### "Feedback on my experience using calabrio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 22, 2024 Pros Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all Cons since my access is limited only .Seeing my everyday adherance and Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User teleoperador Telecommunications ### "Sencillo y práctico " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 21, 2024 Pros Muy sencillo de usar y bastante práctico de usar Cons En algunos momentos se demora en cambiar de horario Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Alfredo G. claim adjuster Financial Services ### "Calabrio is simple to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 21, 2024 Pros easy to use, reliable. , nice visuals. good tracking. Cons hard to say , if I have to complain about something would be it goes off line at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG DeShun G. PRM Financial Services ### "DeShun Gilchrist " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2024 Pros Ability to change schedule when needed. Cons Getting vacation time hasn't been an easy process. I've been told it's due to the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD ALICA D. Medical Interpreter Hospital & Health Care ### "Calabrio is very nice and friendly to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice! Pros i like the speed Calabrio has to work, the functions are very easy to understand and simple! Cons I do not have anything to complain about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lester L. Sale Associate Airlines/Aviation ### "Great for time management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2024 Overall, I have no complaints with Calabrio One. Pros I like that it shows available for time off and show waitlisted placement. Cons It will time out sometime when you least expect it to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Flavia P. Expert em interações Telecommunications ### " Simplificando a Gestão da Experiência do Cliente"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 A interface é fácil de entender, então não me sinto perdido. E as análises que ele oferece? São tipo mágica! Consigo ver exatamente onde podemos melhorar sem precisar ser um guru dos dados Pros Uma das coisas que mais gosto no Calabrio ONE é como ele simplifica tudo, a interface é super fácil de usar, você consegue ver extamente o desempenho do atendimento ao cliente. Cons Acreedito que podem ser adicionadas mais opções de flexibilidade no gerenciamento da força de trabalho, como opções de agendamento mais avançadas e recursos de monitoramento mais detalhados. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Marlon A. Risk Investigator Financial Services ### "Caleb ONE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 Enjoyable... interesting...quite engaging Pros Able to file docs and information and gets result of feedback almost instantaneous Cons Not much because the system is user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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