--- title: "Calabrio ONE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Calabrio ONE Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/110588/Calabrio-One-Suite/" page_type: "product" language: "en" --- # Calabrio ONE Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Calabrio ONE ## What is Calabrio ONE? Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## What is Calabrio ONE used for? [Call Center](https://www.capterra.com/call-center-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 263 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% Starting price $295 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Calabrio ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.calabrio.com&name=Calabrio ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Calabrio ONE 4.5 (263) VS. [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $295 Flat Rate, One Time Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (263) Ease Of Use 4.7 (884) Value For Money 4.4 (201) Value For Money 4.5 (795) Customer Service 4.5 (209) Customer Service 4.5 (815) ## Calabrio ONE alternatives [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (327)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) ## FAQs about Calabrio ONE Overview ### What problems does Calabrio ONE solve? Calabrio ONE solves inaccurate staffing forecasts, manual schedule changes, fragmented quality monitoring, and poor visibility into agent adherence, call trends, and workload distribution. Contact centers, workforce planners, supervisors, and agents use it to manage shifts, approve time-off or swaps, monitor calls, and make faster real-time staffing decisions. Answer based on 162 reviews Overview ### Which roles and teams benefit most from Calabrio ONE? Calabrio ONE is most used by customer service teams, interpreters, workforce management staff, and quality or operations analysts. Frontline agents and language support teams use it to handle interactions and improve service consistency, while WFM leaders manage staffing, scheduling, and forecasting, and analysts monitor performance, quality, and operational efficiency. Answer based on 251 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Calabrio ONE built for? Calabrio ONE is built for contact centers, primarily in enterprise organizations at 54% of reviewers, with midsize businesses at 30%. It is used most in Consumer Services at 12%, followed by Financial Services at 10% and Telecommunications at 9%, aligning with customer and agent experience management needs. Answer based on 263 reviews Features and Usability ### What are the key features of Calabrio ONE? Calabrio ONE includes core workforce management features like employee scheduling, time and attendance, forecasting, and real-time adherence, plus call recording and quality management for reviewing interactions and coaching agents. Differentiating features include customizable dashboards and reports, predictive analytics, and an easy-to-use agent interface for schedule changes and time-off requests. Answer based on 112 reviews Getting Started and Support ### What training and onboarding options does Calabrio ONE offer? Calabrio ONE provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation serves as written reference material, and videos offer self-paced viewing. Answer based on 2 reviews Getting Started and Support ### What customer support options does Calabrio ONE offer, and how do users rate the experience? Calabrio ONE offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, knowledgeable, and engaged during setup, upgrades, and troubleshooting. Some report slower issue resolution or inconsistent experiences, especially with complex implementations, but feedback is generally positive. Answer based on 37 reviews Features and Usability ### Is Calabrio ONE easy to use? Calabrio ONE offers a generally simple, user-friendly interface that helps agents and managers handle schedules, adherence, and dashboards quickly. Many teams like the color coding, clean layout, and low training needs, though some users find certain scheduler tasks confusing, notifications hard to spot, and the mobile or browser experience less intuitive. Answer based on 35 reviews Features and Usability ### How well does Calabrio ONE handle call recording? Calabrio ONE handles call recording well for contact centers that need easy search, playback, quality monitoring, and training workflows. Managers, QA teams, and supervisors often value clear recordings and built-in evaluations, though some organizations mention delays in recording availability, limited reporting depth, transcription issues, or occasional audio capture problems. Answer based on 23 reviews Features and Usability ### Is Calabrio ONE easy to access and navigate? Calabrio ONE provides easy access to schedules, adherence, and daily workforce tasks across desktop and mobile devices. Frontline employees, supervisors, and administrators often find navigation simple and manageable, though some teams mention limited options, privacy concerns around schedule visibility, and access interruptions when the system is unavailable. Answer based on 23 reviews ## Who uses Calabrio ONE? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Calabrio ONE supports **Call Center Management** and **Call Monitoring**, helping teams manage daily contact center operations and review agent interactions for quality and compliance. However, it does not include **Call Logging**. Instead, it offers other highly rated features such as **Call Recording** (**46%**), **Automatic Call Distribution** (**44%**), and **Reporting/Analytics** (**43%**). These features help businesses document customer conversations, route calls more efficiently, and track performance trends, allowing teams to improve service consistency and make better staffing decisions. Call Monitoring 4.6 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.7 (60) 61.67% of 60 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Employee Scheduling 4.8 (54) 74.07% of 54 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Time Off Management 4.8 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Computer Telephony Integration 4.8 (25) 52.00% of 25 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Calabrio ONE 105 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audio Capture: Record audio or import/upload audio files - Automatic Transcription: Use AI to convert voice into text automatically - Blended Call Center: A call center that both makes and receives calls - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Intraday Management: Monitoring current trends & demands to identify and resolve staffing gaps - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - KPI Monitoring: Tracking the status of previously identified performance measurements - Labor Forecasting: Predict labor requirements based on past and present data/trends - Language Detection: Identify different languages - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Leave Tracking: Manage and track employee attendance - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Scoring Models: Create multiple models or equations for generating scores - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled Recording: Automatically record calls at predetermined times - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Search: Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Skills Tracking: Track employee skills, competencies, training & qualifications - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (263) 4.3 Based on 263 reviews ## Pricing Value for money 4.4 (201) Basic $295.00 Flat Rate,One Time Value for money 4.4 (201) 4.4 Based on 201 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (209) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (209) 4.5 Based on 209 reviews ## User reviews Overall rating 4.5 Based on 263 reviews Filter by rating 5(173) 4(66) 3(15) 2(5) 1(4) Mentioned topic Sorted by most recent HA Hassan A. Customer service leader Financial Services ### "Customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 Good Experience, helpful product one of a must have products in our business. Pros Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling Cons you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Ana O. Customer Service Representative Wireless ### "Calebrio Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2024 It was perfect and will definitely use it always. Pros Can change schedules, and file for absence in advance. Cons Not being able to plot ET sometimes and it's sad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jernalyn C. Customer service Representative Consumer Services ### "Feedback on my experience using calabrio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 22, 2024 Pros Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all Cons since my access is limited only .Seeing my everyday adherance and Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User teleoperador Telecommunications ### "Sencillo y práctico " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 21, 2024 Pros Muy sencillo de usar y bastante práctico de usar Cons En algunos momentos se demora en cambiar de horario Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Alfredo G. claim adjuster Financial Services ### "Calabrio is simple to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 21, 2024 Pros easy to use, reliable. , nice visuals. good tracking. Cons hard to say , if I have to complain about something would be it goes off line at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DG DeShun G. PRM Financial Services ### "DeShun Gilchrist " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2024 Pros Ability to change schedule when needed. Cons Getting vacation time hasn't been an easy process. I've been told it's due to the platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD ALICA D. Medical Interpreter Hospital & Health Care ### "Calabrio is very nice and friendly to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice! Pros i like the speed Calabrio has to work, the functions are very easy to understand and simple! Cons I do not have anything to complain about. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LL Lester L. Sale Associate Airlines/Aviation ### "Great for time management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2024 Overall, I have no complaints with Calabrio One. Pros I like that it shows available for time off and show waitlisted placement. Cons It will time out sometime when you least expect it to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FP Flavia P. Expert em interações Telecommunications ### " Simplificando a Gestão da Experiência do Cliente"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 A interface é fácil de entender, então não me sinto perdido. E as análises que ele oferece? São tipo mágica! Consigo ver exatamente onde podemos melhorar sem precisar ser um guru dos dados Pros Uma das coisas que mais gosto no Calabrio ONE é como ele simplifica tudo, a interface é super fácil de usar, você consegue ver extamente o desempenho do atendimento ao cliente. Cons Acreedito que podem ser adicionadas mais opções de flexibilidade no gerenciamento da força de trabalho, como opções de agendamento mais avançadas e recursos de monitoramento mais detalhados. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Marlon A. Risk Investigator Financial Services ### "Caleb ONE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 Enjoyable... interesting...quite engaging Pros Able to file docs and information and gets result of feedback almost instantaneous Cons Not much because the system is user friendly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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