# Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Calabrio ONE Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KK Kaylee K Digital Branch OfficerBanking, 201 - 500 employeesUsed the software for: Less than 6 months. “You can have control of your own schedule, easy to request time off and I like the automated system so you know if your time is accepted quicker. “ May 20, 2024 HA Hassan A Customer service leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems.“ June 5, 2025 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.“ May 20, 2024 LA Lisandra A Retention AgentFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just showing what you have today and not what you may have 6 months from now, makes planning a little difficult not have an idea on what my vacation hours will be in the future.“ May 20, 2024 KG Katie G RetentionStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to take time off“ May 20, 2024 Rakshith R Customer Service RepresentativeBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.“ May 20, 2024 BD Brittany D Retention SpecialistFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or declines.“ May 20, 2024 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.“ May 20, 2024 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lynn K. Workforce Manager Automotive Used the software for: 2+ years ### "Great Company and employees!! " March 13, 2024 5.0 Awesome experience with a 360 View of our customer using all of Calabrio’s tools . Pros Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents. Cons None the tool Was very easy to Use and the support was good. Review Source RS Rabya S. Medical Interpreter Hospital & Health Care Used the software for: 2+ years ### "Experience with Calabrio" May 20, 2024 5.0 Pros User friendly. Accessible and easy.easy to navigate. Cons Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy. Review Source HM Hlengiwe M. Customer Sales Specialists Telecommunications Used the software for: 1-2 years ### "Calabrio One" May 20, 2024 3.0 Pros It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful. Cons Sometimes I do not get reminders and updates when my schedule is changed. Review Source EG Ester G. Customer Support Representative Information Technology and Services Used the software for: 2+ years ### "Calabrio on the spotlight" May 20, 2024 5.0 Pros The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule. Cons I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good. Review Source aS anthony S. call center agent Consumer Services Used the software for: 1-2 years ### "Calabrio best thing in the world " May 20, 2024 5.0 If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner Pros what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner Cons I don't have too much to say I don't like all features Review Source LR Lynn R. Compliance Specialist Government Administration Used the software for: 6-12 months ### "Employer user" May 20, 2024 4.0 Pros Seeing where I am supposed to be. It helps me manage my day. Cons That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio. Review Source RB Ron B. Customer Care Advisor Pharmaceuticals Used the software for: 2+ years ### "Calabrio ONE Best Bang for your Buck" May 20, 2024 5.0 Overall, Calabrio is the best in scheduling technology. Pros Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days. Cons I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent. Review Source JC Jernalyn C. Customer service Representative Consumer Services Used the software for: 2+ years ### "Feedback on my experience using calabrio" May 22, 2024 4.0 Pros Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all Cons since my access is limited only .Seeing my everyday adherance and Review Source BD Beatriz D. Expert Em Interação Telecommunications Used the software for: 1-2 years ### "Review of Calabrio" May 20, 2024 5.0 I like the platform, is very useful and makes my work more productive Pros I liked the ability to change days and times quickly Cons The interface of the android app is a bit difficult to use, to access the app and to make time changes Review Source CM Chanelle M. Sales and Customer Service Agent Consumer Services Used the software for: 2+ years ### "Chanelle's Review" May 20, 2024 5.0 It's been good, I have been using it for 3 years and it's easy to use. Pros It's easy to use and I can change the days off on my own. Cons That I cannot choose the time that I take break and lunch. Review Source bM bridgette M. tech agent Telecommunications Used the software for: 2+ years ### "review calabrio" May 20, 2024 5.0 great I love it and it is perfect and easy to access Pros schedule change and being able to see my schedule Cons System issues like freezing and my schedule not loading Review Source JH Janelle H. Client Success Specialist Financial Services Used the software for: Less than 6 months ### "Good service" May 20, 2024 5.0 Pros I like how clean it looks and you can do everything in one space Cons quick rejections for PTO. When you trade schedule with coworker cant switch it back Review Source lA luberta A. elite specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "calabrio one 5/20/24" May 20, 2024 4.0 it is good. i have barely had any issues with calabrio one. Pros the ease of the layout of the schedule and for requesting time off. Cons that it does not show enough of information on available hours for paid time off. Review Source AD ALICA D. Medical Interpreter Hospital & Health Care Used the software for: 1-2 years ### "Calabrio is very nice and friendly to use!" May 21, 2024 5.0 Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice! Pros i like the speed Calabrio has to work, the functions are very easy to understand and simple! Cons I do not have anything to complain about. Review Source sP sue P. interpreter Translation and Localization Used the software for: 1-2 years ### "manage schedule tool" May 20, 2024 4.0 Pros it's geat to manage schedule. its very well organazed. Cons it would be nice if this is more simple to use and all connected w other tool Review Source IC IRERI C. INTERPRETER Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome experience" May 20, 2024 5.0 Pros I love how easy it is tou use. The app is also really useful, I use it every day to stay on top of my work hours. Cons I would like OT options to update faster because I have to refresh the screen to update it. Review Source SB Shakeel B. Customer service advisor Retail Used the software for: 6-12 months ### "Calabrio Review" May 20, 2024 5.0 Pros The ease of use especially booking holidays and swapping shifts Cons We need to use it with another software such as workday to confirm our holidays and pay Review Source VD Vincent D. Customer service and retention specialist Consumer Services Used the software for: 6-12 months ### "Calabrio review" May 20, 2024 4.0 Pros Ease of changing my schedule around and the ability to look far in advance to see future schedules. Cons I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for breaks. Review Source MA Marlon A. Risk Investigator Financial Services Used the software for: Less than 6 months ### "Caleb ONE!" May 20, 2024 5.0 Enjoyable... interesting...quite engaging Pros Able to file docs and information and gets result of feedback almost instantaneous Cons Not much because the system is user friendly Review Source AS Amanda S. Member Experience Specialist Insurance Used the software for: Less than 6 months ### "Customer Service Perspective" May 20, 2024 5.0 Pros The ability to see the probability of getting a day off for PTO Cons not being able to clock in or out function. That would help streamline things. Review Source ND Nigel D. CSR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for keeping track of work schedule " May 20, 2024 5.0 Pros Easy to use service for tracking and time management at work. Cons no issues to speak of at this point.. everything I've needed it for works seamless throughout my day Review Source eV enrique V. Video Interpreter Hospital & Health Care Used the software for: Less than 6 months ### "My review as an employee with a schedule here" May 20, 2024 5.0 pretty good overall, not many complaints Pros that it's very easy to see your schedule and plan ahead Cons maybe its user related, but you can see availability in one moment and you send the request and that is no longer the case Review Source IM Ivan M. Customer Expert Automotive Used the software for: 6-12 months ### "Calabrio Review" May 20, 2024 4.0 Good, I like it, I think it is a good platform. Pros Easy to use, easy to understand. Not so complicated. Cons Some pages, I can not see others schedule so easy as I see mine. Review Source TT Tatum T. Customer service advisor Consumer Services Used the software for: 2+ years ### "Rating Teleopti " May 20, 2024 5.0 Pros THE BEST and is very easy to use on daily Cons Sometimes the system is down and we cannot check our schedule that is very rare though Review Source aD april D. process associate Banking Used the software for: 6-12 months ### "calabriowow" May 20, 2024 5.0 Pros easy use and very easy access on it i like it Cons the color of it is giving me headaches s Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.