# Page 11 | Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 11 - Reviews of Calabrio ONE ## Showing most helpful reviews Showing 251-263 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KF Karl F. Used the software for: ### "Calabrio - fantastic solution" September 30, 2016 4.0 Calabrio is a straightforward and logical solution covering the end to end planning cycle. It has supported us in developed and publishing schedules for a multi skilled estate. The MI has been useful in producing bespoke reporting and tools to further enhance productivity. Pros It's ease of use, workflow features, self serve offline and scheduling capabilities. Cons It's taken a little while for us to get the most from for it for multiskilling, but the support we've received has been great and we're on the right track. Review Source YD Yolibet D. Financial Associate Financial Services Used the software for: 6-12 months ### "Excellent for call calibration" October 9, 2018 5.0 Pros The ease of use is one thing, but the way it organizes each call depending on how the representative logged the ending of the call is what makes us thrive. It helps us to understand what trends are coming up and what my associates need to focus on. Thank you! Cons Nothing. I think this is very innovative and any company that services customers over the phone should get this software Review Source RJ Rachel J. Used the software for: ### "Needs additional functionality " November 15, 2016 3.0 Calabrio look and feel is great and it has the potential to be a breakthrough product, however it isn't there yet. Fundamental requirements such as multiskilling planning just aren't there. Calabrio as a company however are very adaptive and welcome user feedback to incorporate into future releases. The Calabrio forums and community are a fantastic support network wherever you may be in the world. Review Source NB Nicholas B. Used the software for: ### "Calabrio ONE " February 10, 2017 5.0 It is extremely user friendly and requires very little end user training. I have not noticed any downsides as of yet. The company is very responsive to ideas and suggestions that a lot of times become implemented in the next version. We were in dire need of a quality WFM and call quality solution. We were using aspect and it just was not able to handle our needs appropriately. Review Source MS Mark S. Used the software for: ### "Calabrio- Take it for a test drive. " October 24, 2016 3.0 It is like a Toyota. Looks Nice. Well made. Good value for the money and it will get the job done for most small organization applications. Not built to produce large advanced reports or detailed data analysis . If your organization just wants to record calls and has a Guru who can export the data and build anything to find root cause analysis, you will be fine. Review Source BM Ben M. Mgr, Data Center Services Hospital & Health Care Used the software for: 1-2 years ### "Easy to implement" October 11, 2016 4.0 We were able to easily implement and meet a tight timeline, thanks to the Calabrio implementation team. Team was able to walk business users through requirements gathering an the it team through the setup with little difficulties. Pros Easy to use and does everything as advertised Cons I wish we could record cell phones for field agents. Review Source SG Scot G. Systems Analyst Financial Services Used the software for: Less than 6 months ### "ABSOLUTELY HORRIBLE IMPLEMENTATION TEAM" March 30, 2020 1.0 HORRIBLE. I CANNOT GET ANYONE TO GET MY INSTALLATION SCHEDULED. Pros I wouldn't know, as it is not yet installed. Cons We purchased the licensing almost 3 months ago, and I still don't have a project coordinator assigned for the install of the system. Review Source SG Salethea G. Used the software for: ### "Excellent Software" September 24, 2016 5.0 I've worked with the Calabrio Solution for almost 2 years. The software is user friendly and easy to learn. We currently have an older version of the software but love it so much that we are looking to upgrade and add the Speech Analytics component. Review Source JB Jenna B. Used the software for: ### "Updates needed" December 6, 2016 3.0 We're using the same version we first started with in 2015 and I think it's definitely time for an upgrade and to be able to see and start using a wider smarter range of functions Review Source PC Percival C. Used the software for: ### "Calabrio QM/WFM" October 27, 2016 4.0 Ease of use...good features...needs to fine tune calculation in reports and averages in the planning section of WFM...needs more flexibility to reports for non SQL users Review Source HH Heather H. Used the software for: ### "Calabrio is exceptional!" November 14, 2016 5.0 Implementation of Calabrio software was seamless! The ongoing relationship is stellar; Calabrio emulates what it means to be customer centric. Review Source DS Debbie S. Supervisor Utilities Used the software for: 2+ years ### "Calabrio" January 7, 2020 5.0 We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the Pros I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings. Cons When trying to search for calls with a phone number I usually have trouble trying to find the calls that way. Review Source BW Ben W. Used the software for: ### "Good start" April 13, 2017 4.0 Good start, geared towards US more - however UK functionality is coming and we all look forward to the further enhancements. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.