# Page 9 | Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 9 - Reviews of Calabrio ONE ## Showing most helpful reviews Showing 201-225 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Juan G. Agent Furniture Used the software for: 6-12 months ### "A simple Agent" March 6, 2023 5.0 Pros Easy to use, been using it for more than 6 months Cons Some few issues we have had but essentially it has been a really good tool for me Review Source JD Jamie D. Used the software for: ### "Calabrio WFM based on my experience" October 10, 2016 3.0 What I like: \*I like their overall product direction that allows agents to pick their schedule and have some freedom. I think that goes a long way toward employee engagement. The concept of dynamic scheduling is an example. \*We have had to work with their Support and product teams a good bit as we implemented and they have been very responsive. Not everything we want changed is on the road map but they have been up front about the process which is appreciated. \*They provide software updates several times a year. So far product management seems in touch with the areas of opportunity. \*Dashboard functionality is a great option for agents and managers to set up widgets that are important to them. \*They are working to create a community for users which could be a great way to share ideas and experiences. \* I really like the Agent Report Card report. Opportunities: \*They should implement a way to schedule for 1 to many volume like chat. \*Scheduler's user interface is not as intuitive as it could be and some day to day tasks like exceptions take more clicks than we'd like. \*The messaging functionality is hard to manage because you can't filter the messages. \*Would like to see proactive alerts implemented - notifications to mgrs and\\or agents for various situations. We have only been using the tool for a year and there is some functionality that we haven't had a chance to research and implement. It has not been all sunshine and roses but we are making progress. I look forward to working with Calabrio as it evolves based on user feedback. Review Source NJ Natalie J. Workforce Manager Hospital & Health Care Used the software for: 2+ years ### "Love Calabrio" June 3, 2019 5.0 Pros I love how easy it is to use and how quickly agents can be trained on it. Cons I dislike that the earlier version that we have is not compatible with Review Source MM Maria M. Quality Assurance Analyst Education Management Used the software for: 2+ years ### "Calabrio is so user friendly" September 30, 2020 5.0 Pros Ease of use is the number one feature that I love about Calabrio software. Cons There is really nothing negative that I have found using Calabrio. Review Source TD Theo D. Workforce Management Consumer Services Used the software for: 1-2 years ### "I've liked Calabrio for the most part. But, there's features that would be helpful that don't exist." November 24, 2017 3.0 The ease of scheduling has been great. I like that I can run 3 months worth of scheduling in a matter of minutes as opposed to using excel documents and doing schedules weekly. Pros The easy of forecasting and scheduling is what I really like. Big improvement from using excel documents like we used to. Cons I still feel there's a lot of features missing. And when we try to suggest features that would be helpful we just get told to submit the request, but never see or hear anything again after that until we bring it up again. Review Source RS Ruth S. ITS 4/Voice Applications Government Relations Used the software for: 2+ years ### "Calabrio Call Recording" December 8, 2016 4.0 Calabrio Call Recording is user friendly for the non-technical users. Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless. Back end administrative setup is a little cumbersome but once all the steps are followed it is understandable why the setup was configured that way. A good product for any contact center or organization needing to record calls for quality! Review Source WR Whitney R. Quality Assurance Specialist Higher Education Used the software for: Less than 6 months ### "New Client Review" October 26, 2022 4.0 Pros The ease of use and layout is phenomenal! It is very user-friendly. I also like the ability to create individualized filter sets to refer back to as needed! Cons Small functional aspects of the software could be improved for efficiency purposes and help save time for agents. The system seems to lag on certain days/evenings and does not always reflect accurately on the front-end. Review Source SG Stephen G. Respurce Analyst Financial Services Used the software for: 1-2 years ### "Scheduling individual Agents" December 16, 2016 2.0 There are some good aspects to Calabrio, however, one of the issues we have found is if we need to update individual agents shift patterns. It necessitates updating everyone in the service queue. Whilst this is good in principle with regard to locking downshifts, due to our operational relationships it can cause issues & can be time consuming as Agents need to be updated through Agent schedules Pros Its easier in terms op optimisation - dragging breaks etc Cons It can be extremely difficult & time consuming to delete exceptions/holidays etc Review Source DB Daniel B. Workforce Manager Insurance Used the software for: 1-2 years ### "Great Product and Great Support with a Great Price" March 11, 2019 5.0 Pros The product as a whole does everything that is needed by my organization. Support for the product is top of the line. Overall price point for the product is perfect as well. Cons Absolutely nothing. I have absolutely 0 complaints about this product. Review Source Alexander C. Telesales Supervisor Insurance Used the software for: Less than 6 months ### "Calabrio One - WFM , such a great tool!" January 20, 2021 5.0 Pros The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules. Cons It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process. Review Source MA Mohammed A. System Administrator Utilities Used the software for: 6-12 months ### "Calabrio call recording" May 29, 2020 4.0 very good application for call centers. for call recording and call quality management. good features. Pros We are using Calabrio call recording for our call center, which runs on Cisco Call manager, it is very easy to use and powerful application for call recording and call quality. Cons sometimes, it stuck doesn't record audio, that time we need to restart the server. it doesn't happen frequently only once in 3-6 months. Review Source pC patricia C. CSR Consumer Services Used the software for: Less than 6 months ### "calabrio is the best " April 8, 2024 5.0 Pros the app is easy to use and very affordable Cons there is nothing to not currently like about calabrio Review Source ashley K. Customer service anaylst Insurance Used the software for: Less than 6 months ### "Calabrio call recording" January 21, 2020 5.0 I am on the Quality team. Where I listed to and grade calls. Pros I like that I can edit my search in order to eliminate unnecessary calls. I also like the fact that I can grade each call that I listen to. Cons sometimes it requires me to log out multiple times in order to change the agent that I am attempting to hear. Review Source JS Joel S. Server System Administrator Insurance Used the software for: 1-2 years ### "CallCenter saviors!" October 13, 2016 5.0 From day one, Calabrio has made our Call center more manageable: from scheduling optimization to ease of access of recorded calls. I really hope to add more functionality with version 9.5, the cloud, and/or Analytics! Pros Covers almost everything I need for my call center. Cons Still a work in progress, so upgrades to the latest version are necessary to get the latest greatest features...I hear their new cloud offering takes care of that for you! Review Source KW Kim W. Quality Assurance Representative Education Management Used the software for: 2+ years ### "Calabrio One Suite" November 22, 2016 4.0 I had previously used NICE & we changed over to Calabrio approximately 3 yrs ago. Customer Service is second to none & always there to help straighten any issues that may arise. Pros The ease of use & the newly added speed up & slow down function Cons Slowness of searches on occassion Review Source MA Martin A. Team Lead Telecommunications Used the software for: 6-12 months ### "Calabrio" February 28, 2023 5.0 Great Pros There is nothing that I like the most. Calabrio for me is just a good platform. Cons I difficult to use all the power when using it with gladly. Review Source JR Jimena R. Associate Consumer Services Used the software for: 6-12 months ### "Practical and easy " March 7, 2023 5.0 Pros I like how it is self-explanatory and easy to use, lets me do my job in a more efficient way Cons Sometimes it logs me off out of nowhere Review Source PT Piero T. Intraday coordinator Hospital & Health Care Used the software for: 2+ years ### "The best bang for your buck " October 26, 2016 4.0 Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise. This product makes it simple to keep track of your staffing,performance metrics and overall statistics. Pros Simple and easy to use Cons N/a Review Source MG Matt G. Systems Engineer Used the software for: 1-2 years ### "I provide IT support for our Call Center." October 18, 2017 5.0 Pros What I like the most about this software is the way that they took four difficult to use, and learn applications like Avaya Quality management, Contact store, and the forecasting and scheduling app as well as Verint WFO, and put it all into one much easier to use, maintain and support Web based application. Cons I was not satisfied with the way our Post Call Survey component was pulled into CalabrioOne QM for us. It wasn't all the fault of Calabrio though. We had the install pushed into a 1 month window of time to make happen. We also didn't get our scope of work properly worked out to include what our call center management needed out of this, so we didn't get the full use of this product. I need to work with support on that one. Review Source MH Mike H. Contact Centre Analyst & Reporting Specialist Oil & Energy Used the software for: 6-12 months ### "Very easy to use even for a beginner. " July 28, 2017 5.0 My role is a lot easier as I used to compile and complete all WFM tasks by hand in Excel. My reports came from a multitude of sources but now it is 2 sources only. Pros The Analytics is just phenomenal, allows to target those customers that are "thinking" of leaving. We can get a jump on ensuring to save those customers by contacting them before they contact us. Cons Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name. Review Source VR Verified Reviewer Management Trainee Business Supplies and Equipment Used the software for: Less than 6 months ### "Call Recordings On Your Fingertips. " November 2, 2018 4.0 Pros The software is very easy to use. Even for starter businesses, it is very user friendly. It makes businesses who reply completely on calls quicker. All the call-related data provided is on point. Cons The multiple recordings is a bit slow and you might have to learn it. Review Source VR Verified Reviewer Salesforce Administrator Insurance Used the software for: 6-12 months ### "Calabrio One Suite Review" December 6, 2018 4.0 Engaging with Customers. Helped move us in the right direction. Pros I really like the access this system gives it's clients for a wonderful customer outreach process. Cons I didn't like the road block around some functionality. I wish we were able to add more workflow to certain scenarios. Review Source JD Jewell D. Real Time Supervisor Government Administration Used the software for: 2+ years ### "I love Calabrio" October 6, 2016 5.0 Calabrio has proven to be an easy and efficient tool for our organization. We have also partners with other organization in Atlanta who are interested in learning how we use the software. Pros very easy to use Cons not easy to undo mistakes. Review Source JT Josie T. Operations Quality Analyst Education Management Used the software for: 2+ years ### "Calabrio: The Way to Go" November 16, 2016 4.0 Coming from another QM platform, I am incredibly happy with Calabrio. The ease of use and available features meet the needs of our organization and support our processes well. Pros User friendly; customizable Cons Loading times Review Source JT Josh T. Principal Network Engineer Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" October 10, 2016 5.0 We implemented Calabrio about 2 years ago and are very happy with the product. Implementation was smooth, we installed on Vmware. Upgrades are simple, support is very good. The business users are happy with the product. The value is excellent. We looked at much more expensive products, I would say this product is just as good. Pros Easy to use, good value Cons Runs on windows Review Source Similar Products Featured ## Related categories [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Call Recording](https://www.capterra.com/call-recording-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.