# Page 9 | Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 22nd, 2026 # Page 9 - Reviews of Calabrio ONE ## Showing most helpful reviews Showing 201-225 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ashley K. Customer service anaylst Insurance Used the software for: Less than 6 months ### "Calabrio call recording" January 21, 2020 5.0 I am on the Quality team. Where I listed to and grade calls. Pros I like that I can edit my search in order to eliminate unnecessary calls. I also like the fact that I can grade each call that I listen to. Cons sometimes it requires me to log out multiple times in order to change the agent that I am attempting to hear. Review Source JS Joel S. Server System Administrator Insurance Used the software for: 1-2 years ### "CallCenter saviors!" October 13, 2016 5.0 From day one, Calabrio has made our Call center more manageable: from scheduling optimization to ease of access of recorded calls. I really hope to add more functionality with version 9.5, the cloud, and/or Analytics! Pros Covers almost everything I need for my call center. Cons Still a work in progress, so upgrades to the latest version are necessary to get the latest greatest features...I hear their new cloud offering takes care of that for you! Review Source KW Kim W. Quality Assurance Representative Education Management Used the software for: 2+ years ### "Calabrio One Suite" November 22, 2016 4.0 I had previously used NICE & we changed over to Calabrio approximately 3 yrs ago. Customer Service is second to none & always there to help straighten any issues that may arise. Pros The ease of use & the newly added speed up & slow down function Cons Slowness of searches on occassion Review Source CA Carolina A. Expert em atendimento Broadcast Media Used the software for: Less than 6 months ### "Calabrio One" May 20, 2024 5.0 Pros Facilidade no acesso e informações, ao ver minhas escalas. Cons Sem considerações, não tenho contras a informar. Review Source MA Martin A. Team Lead Telecommunications Used the software for: 6-12 months ### "Calabrio" February 28, 2023 5.0 Great Pros There is nothing that I like the most. Calabrio for me is just a good platform. Cons I difficult to use all the power when using it with gladly. Review Source KK Kaylee K. Digital Branch Officer Banking Used the software for: Less than 6 months ### "scheduling in calabrio " May 20, 2024 5.0 Pros You can have control of your own schedule, easy to request time off and I like the automated system so you know if your time is accepted quicker. Cons There is no reminder system for the scheduling. Sometimes I miss things on the schedule and I would like a reminder or timer that stays in front of all my screens. That would be cool. Review Source JR Jimena R. Associate Consumer Services Used the software for: 6-12 months ### "Practical and easy " March 7, 2023 5.0 Pros I like how it is self-explanatory and easy to use, lets me do my job in a more efficient way Cons Sometimes it logs me off out of nowhere Review Source LC Lashaun C. Excursion Specialist Hospitality Used the software for: Less than 6 months ### "Easy to use" May 20, 2024 5.0 Pros Great in switching shift requests and adding preferences Cons Nothing, it is useful and les me know my breaks Review Source PT Piero T. Intraday coordinator Hospital & Health Care Used the software for: 2+ years ### "The best bang for your buck " October 26, 2016 4.0 Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise. This product makes it simple to keep track of your staffing,performance metrics and overall statistics. Pros Simple and easy to use Cons N/a Review Source MG Matt G. Systems Engineer Used the software for: 1-2 years ### "I provide IT support for our Call Center." October 18, 2017 5.0 Pros What I like the most about this software is the way that they took four difficult to use, and learn applications like Avaya Quality management, Contact store, and the forecasting and scheduling app as well as Verint WFO, and put it all into one much easier to use, maintain and support Web based application. Cons I was not satisfied with the way our Post Call Survey component was pulled into CalabrioOne QM for us. It wasn't all the fault of Calabrio though. We had the install pushed into a 1 month window of time to make happen. We also didn't get our scope of work properly worked out to include what our call center management needed out of this, so we didn't get the full use of this product. I need to work with support on that one. Review Source TR Thomas R. Client Advocate Resolution Expert Financial Services Used the software for: Less than 6 months ### "So far so good" May 20, 2024 5.0 Pros PTO requests are simple to put through and nearly instant for approve/reject. Also the scheduling updates aren't intrusive if left on. Cons For my uses, I haven't found any real cons at this time. Review Source MH Mike H. Contact Centre Analyst & Reporting Specialist Oil & Energy Used the software for: 6-12 months ### "Very easy to use even for a beginner. " July 28, 2017 5.0 My role is a lot easier as I used to compile and complete all WFM tasks by hand in Excel. My reports came from a multitude of sources but now it is 2 sources only. Pros The Analytics is just phenomenal, allows to target those customers that are "thinking" of leaving. We can get a jump on ensuring to save those customers by contacting them before they contact us. Cons Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name. Review Source VR Verified Reviewer Management Trainee Business Supplies and Equipment Used the software for: Less than 6 months ### "Call Recordings On Your Fingertips. " November 2, 2018 4.0 Pros The software is very easy to use. Even for starter businesses, it is very user friendly. It makes businesses who reply completely on calls quicker. All the call-related data provided is on point. Cons The multiple recordings is a bit slow and you might have to learn it. Review Source VR Verified Reviewer Salesforce Administrator Insurance Used the software for: 6-12 months ### "Calabrio One Suite Review" December 6, 2018 4.0 Engaging with Customers. Helped move us in the right direction. Pros I really like the access this system gives it's clients for a wonderful customer outreach process. Cons I didn't like the road block around some functionality. I wish we were able to add more workflow to certain scenarios. Review Source JD Jewell D. Real Time Supervisor Government Administration Used the software for: 2+ years ### "I love Calabrio" October 6, 2016 5.0 Calabrio has proven to be an easy and efficient tool for our organization. We have also partners with other organization in Atlanta who are interested in learning how we use the software. Pros very easy to use Cons not easy to undo mistakes. Review Source nC nicole C. virtual banker Banking Used the software for: 6-12 months ### "system viewed" May 20, 2024 4.0 Pros available to use at home, however you can change your time if need be Cons waitlisted, I think it should give you alerts on if you was approved or not Review Source JT Josie T. Operations Quality Analyst Education Management Used the software for: 2+ years ### "Calabrio: The Way to Go" November 16, 2016 4.0 Coming from another QM platform, I am incredibly happy with Calabrio. The ease of use and available features meet the needs of our organization and support our processes well. Pros User friendly; customizable Cons Loading times Review Source DG DeShun G. PRM Financial Services Used the software for: 6-12 months ### "DeShun Gilchrist " May 21, 2024 4.0 Pros Ability to change schedule when needed. Cons Getting vacation time hasn't been an easy process. I've been told it's due to the platform. Review Source JT Josh T. Principal Network Engineer Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" October 10, 2016 5.0 We implemented Calabrio about 2 years ago and are very happy with the product. Implementation was smooth, we installed on Vmware. Upgrades are simple, support is very good. The business users are happy with the product. The value is excellent. We looked at much more expensive products, I would say this product is just as good. Pros Easy to use, good value Cons Runs on windows Review Source TT Tassha T. Consultant Insurance Used the software for: 1-2 years ### "Good " February 5, 2020 5.0 Pros I have the ability to view schedules and listen to calls Cons Allow user the ability ups or change layout Review Source Joshua D. Workforce Management Analyst Hospital & Health Care Used the software for: I used a free trial ### "Fantastic product" November 25, 2018 5.0 Pros Real time interface is fantastic. Forecasting and scheduling is wonderful. PTO, VTO and overtime are also fantastic. Cons There hasn't been any imperfections I've come across and I've used most of the funtions. Review Source CS Chris S. Resource Planning Analyst Financial Services Used the software for: 1-2 years ### "System with potential, but upgrades required!" January 6, 2017 1.0 WFM system lacks much of the functionality and flexibility of other more established systems such as Blue Pumpkin/Impact 360 or Genisis - Needs upgrades before European Market will accept as a viable solution. Pros Aesthetically pleasing Cons Running schedules needs improved and exception management is too convoluted. Review Source NP Nabile P. Retention OB Outsourcing/Offshoring Used the software for: Less than 6 months ### "Very good experience" May 20, 2024 5.0 Pros that it tracks your whole day and youll know how much it will take for my lunch or break to come Cons that it doesnt notify me when I have to log out Review Source DR Daniel R. Contact Center Director Education Management Used the software for: Less than 6 months ### "CalabrioOne - Call Recording, Speech and Analytics" October 4, 2016 4.0 The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found. However Calabrio scores high marks for their hard work to resolve these gaps from prior competitor products. Their focus on UX (User Experience) is one of the strongest aspects of their products. I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before. It will lead to a great relationship and better solutions for all customers. Pros User experience, Ad hoc task assignments, Live monitoring, and ability to get at some metadata. All in one solution suite is easy for users and administrators. Audit capability allows for good reporting. Cons Lack of experience with AVAYA ECHI (only ICHI supported) limits existing metadata transfer but this is being addressed with enhancement requests. Review Source RB Randy B. Director, Contact Center Support Services Banking Used the software for: 2+ years ### "Calabrio - more than a vendor!" July 20, 2016 4.0 I've worked with Calabrio One for several years and the experience has been far better than with other applications. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.