Calabrio

Calabrio Call Recording

3.5 / 5 3 reviews

Who Uses This Software?

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers.


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Calabrio
  • www.calabrio.com
  • Founded 2007
  • United States

About Calabrio Call Recording

Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite.


Calabrio Call Recording Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Calabrio Call Recording Reviews Recently Reviewed!


Calabrio Call Recording

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Calabrio Call Recording is user friendly for the non-technical users. Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless. Back end administrative setup is a little cumbersome but once all the steps are followed it is understandable why the setup was configured that way. A good product for any contact center or organization needing to record calls for quality!

Calabria Call Recording

Aug 07, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Functions were use friendly and not too difficult to grasp. Was able to efficiently review calls and use program to help aid workers using program in how to be more successful.

Cons: Program frequently crashed without notice and calls would be lost, unable to be heard. When program works it is great, but it did often fail.

Easy to use enterprise call recording

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: -Straightforward setup/installation of server software.
-User interface for recordings is extremely easy to use with lots of features for each user level.
-Easy company to work with

Cons: -Support for software is a little bit lacking and can take a while to resolve issues.
-Browser support is very limited when it comes to the user interface.