# Page 10 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 226-250 of 311 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RM

Rick M.  
Director  
Construction  
Used the software for: Less than 6 months

### "It Just Works!"

August 11, 2016

5.0

Have been signed up for approx. 4-6 weeks in total now and have had to contact support for a number of items I wanted to implement and they have been there straight away to sort me out and extremely efficient as well.

Pros

Ease of use and it has great features that don't cost a fortune when compared to other services on the market today.

Cons

Probably my only gripe would be that you cant place a meeting in the calendar without creating a job. This would be extremely handy so you can solely use the calendar and not need 2 to run meetings etc

Review Source

JW

Joe W.  
Director  
  
Used the software for: 6-12 months

### "Amazing and easy to use app"

August 11, 2016

5.0

This app has made my life easier and it is cost effective. We are now more profitable as a business

Pros

Simple. GPs location andink to google maps. Xero connection

Review Source

TS

Timothy S.  
Project Coordinator  
Legal Services  
Used the software for: 6-12 months

### "ServiceM8 ROCKS..."

August 11, 2016

5.0

Love it - for both the office and our crews in the field. The ease of locating our employees in the field and automatic notification of an appointment sent to the client. Absolutely superb and effortless

Pros

The ability in the invoicing area to see past due accounts and to make sure we collect payment for our services rendered

Cons

None found

Review Source

MJ

Mandy J.  
Office Manager  
  
Used the software for:

### "Excellent software for a "Tradie" in the field and office support staff. "

April 28, 2016

4.0

Finding ServiceM8 software has been a godsend for our electrical business. So much easier to organise work, make notes, record contact with customers etc all in one place. The ability to see work completed in real time, saves time at the end of the day. Allowing parts to be ordered straight away, instead of the next day. Just so many advantages of having everything accessible in one place. Just need to get some forms integrated so they can be accessed electronically onsite and that will save more paper & time. There are some small things that could be improved, however, I am sure in time that will happen. I recently had an issue with lost/overwritten data. The moment I submitted the help request, SM8 support were on it and the issue was resolved in 24hrs. Happy days. All in all very good software. Keep up the good work.

Review Source

Response from ServiceM8

April 28, 2016

Thanks Mandy!

JI

Jade I.  
Administration/Scheduling  
Construction  
Used the software for: Less than 6 months

### "Pretty good!"

August 11, 2016

3.0

I love the scheduling side of things and the dispatch map is great! there are still things that need work, the customer service has been great but the feature requests don't really seem to get enough attention.

Pros

Scheduling is pretty easy dairy is great and being able to attach things for my guys to see is great Client sites is good to.

Cons

Only works with Apple BIG downfall you are losing people because of this Only uploading 1 picture at a time is time consuming Only being able to do 1 quote for site address

Review Source

BP

Bruce P.  
President/CEO  
Facilities Services  
Used the software for: Less than 6 months

### "Extremely smooth implementation."

June 1, 2018

5.0

It saves us a tremendous amount of administrative time, virtually eliminates the paper in the paperwork, keeps admin in the loop with what is going on at the job site in real time, and allows us to keep track of our service techs' whereabouts.

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

Cons

So far, I can't think of anything. With all the free add-ons, this software does everything that we want it to do.

Review Source

AA

Alison A.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent field service application for tradespeople"

March 28, 2017

5.0

Just beginning to learn all there is to know about Service M8. Looks to be an excellent package to suit tradespeople out in the field. The program seems to cover most requirements from booking through to invoicing the customer with the ability to use both desktop and mobile. The customer support to date has been excellent.

Pros

Easy to use interface. Covers most functions that tradespeople out in the field would require. Would make running a field service company so much more efficient and professional.

Cons

Haven't found any cons yet

Review Source

MF

Mohamed F.  
CSO  
  
Used the software for: 1-2 years

### "Only good for a small company of 1-10 employees"

December 13, 2017

2.0

Pros

Nice UX/UI on website and app Quick and responsive Their iOS app comes in handy for GPS tracking and forms submission.

Cons

Unreliable customer support, they actually never respond, and when they do they are clueless. Don't count on integrations, 90% of what I've tried didn't work properly or didn't work at all. Don't count on partners

Review Source

JK

Jonathan K.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Flood restoration and emergency building company using Servicem8"

August 11, 2016

4.0

Service mate has allowed us to manage a large amount of work efficiently. We have gone over to a paperless system using the forms function which has drastically sped up the time that we go from the job completion to invoice sent in. We are a mobile service based company and the majority of the time we can submit the invoice in the car straight off our phones.

Pros

Great Forms Good job tracking Scalability Cost

Cons

Invoice tracking while present could be stronger. There could be better feature parity between IOS and Desktop browser.

Review Source

NN

Nathan N.  
Principal  
Construction  
Used the software for: Less than 6 months

### "Awesome, makes job/task management a breeze. Also keeping job records well organised is exceptional."

August 23, 2016

5.0

Excellent job management and client communication options that can be automatically set to run in the background. The forms option is a must as once set up it makes detailed professional documents a breeze to complete for every job.

Pros

Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.

Cons

No Android App

Review Source

Response from ServiceM8

August 27, 2016

Thanks Nathan, great to hear that you're using Forms, they can be an incredibly powerful part of your business process.

DR

Dan R.  
  
  
Used the software for: 6-12 months

### "Great service and value"

August 11, 2016

5.0

Servicem8 helps me stay organised. I never forget to go to jobs or chase invoices, it makes me look very professional

Review Source

AC

Alan C.  
Director  
Telecommunications  
Used the software for: Less than 6 months

### "The best job management software by far"

August 11, 2016

5.0

tried many softwares for job booking to save paperwork and synchronise between field engineer and the office where jobs come in. servicem8 is not only the best price i found but is very easy to use too.

Pros

customer text reminders email completed & signed work orders to clients office and engineers properly synchronised saving time, money and allowing us to get to our customers quicker

Cons

no cons really but would be nice if a job could be booked directly from the customer record

Review Source

oR

omid R.  
carpet cleaning  
Construction  
Used the software for: 6-12 months

### "Excellent App"

August 13, 2016

5.0

made my company organised and easy to manage my jobs and helpes me keep a record of all my clients .

Review Source

LS

Liam S.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Great Customer Support! "

December 5, 2016

5.0

The entire platform is simple to use and exceedingly beneficial when set up correctly. If you do encounter anything you're not sure of, the live chat is there to help you out! I was lucky enough to have Kristopher the SupportAgent to assist me, he not only resolved my problem but took the time to teach me how to use my Microsoft office software incorrectly! Very Happy Customer.

Pros

Multiple integration options for smart devices and third party software

Cons

CIS intergration would be a huge help

Review Source

LH

Leigh H.  
MD  
Facilities Services  
Used the software for: Less than 6 months

### "An all round boost to my company "

August 12, 2016

5.0

It's like having an an additional person managing job quote-dispatch for 50c job. I'm going to be able to save on vehicle GPS, our invoicing system is far more efficient, I looked at many different system and this was the easiest to work out. Others were messy, it's a CRM tool, it's so helpful as I say it's like having a manager keeping an eye on all work for around 50c

Pros

GPS, free communication. Staff signing off jobs. Client signatures and photos

Cons

The initial outlay for iDevices

Review Source

RM

Ricardo M.  
sales consultant  
Construction  
Used the software for: 6-12 months

### "Make work run smooth"

July 19, 2019

5.0

Pros

very easy to work with love the new version very friendly use dont need much of a training for every one to work it

Cons

so far so good i wish you could see it better on your phone maybe a new app

Review Source

MH

Michael H.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Great organizing tool"

August 12, 2016

5.0

The app has organized our paper work between office and the field employees, everyone is a happy camper at the end of the day! No more misplaced work orders in the field!

Pros

Puts everyone on the same page from start to finish with all our jobs. Customers like our digital image! ( work orders, estimates, invoices)

Cons

Easily customize bulk imports prior to import into app, customizing not that easy after importing into app.

Review Source

NB

Neil B.  
  
Architecture & Planning  
Used the software for: 2+ years

### "Greater productivity "

August 11, 2016

5.0

Easy to use.

Pros

Cost effective

Cons

Can't think of any

Review Source

MD

Mark D.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "ServiceM8 Excellent"

August 11, 2016

5.0

Early days but have found it to be excellent. The ability to book jobs and then also seek directions. Also the ability to use on the mobile phone whilst in the field is excellent. I was able to quote, allocate and invoice jobs in the field which shows efficiency to our clients is excellent. A great all round application.,

Pros

Booking jobs and invoicing.

Cons

Maybe the ability to add other diary items in to use for other activities other than job allocations.

Review Source

kS

karine S.  
coach  
Utilities  
Used the software for: Less than 6 months

### "improvement in general control with jobBOSS"

June 11, 2021

5.0

positive since I had better overall company performance after using it, I recommend

Pros

helped us create jobs, and track opportunities

Cons

no negative comments, very efficient in all its functions

Review Source

RS

Ronnie S.  
General Manager  
Construction  
Used the software for: Less than 6 months

### "Great software"

August 11, 2016

4.0

After about a day of playing with the software. we are up and running and happy. The fact that it works with my accounting software is a bonus.

Pros

I am still new to the software, but the software is easy to use. I love the fact we do not have to worry about backups, let ServiceM8 deal with that. Exports to Xero.

Cons

I would like to be able to add a few custom items to the job files, not just notes.

Review Source

HM

Heather M.  
Marketing/SalesDirector  
  
Used the software for: Less than 6 months

### "Great for our small business and our clients!"

August 11, 2016

4.0

ServiceM8 has been a life saver for our small mobile business. We can easily see where our team is, quickly make up quotes and work orders, keep track of invoicing, and also keep a diary of what has happened with each client or job!

Pros

The easy of transitioning - making a quote, online quote acceptance, and online payments through the Stripe add-on.

Cons

We would love to have an inventory tracker built into the system.

Review Source

JR

Joe R.  
  
  
Used the software for: 2+ years

### "FANTASTIC!"

August 11, 2016

5.0

This program has helped my business grow. ServiceM8 makes it so much easier to keep up with tickets and pricing!

Review Source

SA

Simon A.  
Owner  
Security and Investigations  
Used the software for: Less than 6 months

### "Support from ServiceM8"

July 22, 2017

5.0

Saves time when get back to office as paperwork done on site

Pros

Easy to use, looks professional, reduces paper for whole company. Had a few questions about forms, checklists, invoices and custom roles. Drew and the team were excellent in supporting me.

Cons

Only thing is that the texts come from service mate but this can be changed if you upgrade. Other than that it's great

Review Source

VR

Verified Reviewer  
PL QA Tester  
Translation and Localization  
Used the software for: I used a free trial

### "I highly recommend it "

March 29, 2019

5.0

Pros

I love how easy it is to use and how intuitive the interface is.

Cons

It lacks some features that similar programs have.

Review Source

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