# Page 11 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 251-275 of 311 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LT

Larnie T.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "Pay as you grow your service business "

August 11, 2016

5.0

Service m8 has been easy from word dot! Free trial, easy import info in, great quick online support, effective to keep info and send to customers

Pros

Pay per job, volume of info that can be stored and accessed by all, creating easy forwarded info for customers and getting paper signed off by customers

Cons

Can't access all customers in client file on gps unless they are a job

Review Source

RM

Richelle M.  
  
  
Used the software for: Less than 6 months

### "ServiceM8 On the way to being great, but needs some attention"

August 11, 2016

4.0

Customer support is slow and not very thorough.

Pros

Great features

Cons

a little buggy. Menu system and usability needs work. Customer service very slow and generic responses Help menu is vague and not detailed enough customising the use of badges is difficult

Review Source

RS

Rhiannon S.  
  
  
Used the software for: Less than 6 months

### "Service M8 Review"

August 10, 2016

5.0

Extremely happy with service m8, very helpful support desk who have helped me set up my account. Each time I have contacted them I've had a response within minutes. I've also found there online help desk very helpful. So far we have had no problems and would highly recommend other small businesses especially trades to try it!

Pros

Simple, integrates with Xero.

Cons

Would like to it to have more features on the app.

Review Source

RO

Richard O.  
President  
Food & Beverages  
Used the software for: 1-2 years

### "Awesome Software"

August 11, 2016

5.0

We find it easy to use and it help us so much keeping everything organized easy to access from all devices, keeps all changes in the field up to date

Pros

ease of use

Cons

more features customized to our way of doing things

Review Source

AS

Andy S.  
Director  
  
Used the software for: Less than 6 months

### "Its the dogs "

March 10, 2017

5.0

I m not the most tech minded person and i have had my issues with Service M8 put its great and now i can't see working without it! Every time i have got in trouble the customer support team have been amazing no matter what time of day its been they have always got to the bottom of the problem and resolved it.

Pros

sorting the jobs out and scheduling the staff - Customer reports and photos

Cons

Cost per job

Review Source

RH

RICHARD H.  
DIRECTOR  
  
Used the software for: Less than 6 months

### "SERVICE M8"

August 11, 2016

5.0

USE THE SOFTWARE DAILY FOR MY SERVICE TEAM, GREAT SYSTEM NOT WITH OUT ITS FLOORS, HOPEFULLY UPDATE WILL AMEND PEOPLES FEEDBACK ON THE BLOG TO MAKE A BETTER EXPERIENCE

Cons

THINK IT COULD BE A LOT MORE STRAIGHT FORWARD WITH THE BOOKING SYSTEM AND EDITING, WOULD BE BETTER IF YOU CAN DO MORE FROM THE BOOKING SCREEN WHEN CREATING A JOB AS BOOK STRAIGHT FROM DETAIL ENTERING

Review Source

NH

Nick H.  
Business owner  
  
Used the software for: Less than 6 months

### "Awesome program "

December 6, 2016

5.0

I run a small window cleaning business, and find this to be exceptional for my requirements! I am able to send jobs to others if I am fully booked! Great integration with everything. Highly recommend can't wait to utilize fully! Customer service is fantastic also in answering setup questions ! Fantastic

Pros

Excellent integration with just about everything. Easy to use, so many capabilities.

Review Source

JW

Janis W.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Outstanding service"

July 2, 2016

5.0

So far, I'm extremely impressed with both the ServiceM8 program and the customer support that comes with it.

Pros

The fact that I can do most everything for my business from one central program.

Cons

The fact that if I want to integrate my Google calendar within the ServiceM8 program, there's an additional monthly charge.

Review Source

JC

Joann C.  
Office Manager  
  
Used the software for:

### "Saved me HOURS"

September 5, 2016

5.0

This has saved me hours of chasing paperwork from the boys and getting things better organised! Thanks =D

Pros

its cloud based

Review Source

JL

Justin L.  
Director  
  
Used the software for: Less than 6 months

### "Saved me 16hours a week!"

August 11, 2016

5.0

Saved me about 16 hours of admin time. No more paper or lost job sheets. I use this program on all three cleaning company's I own. Great tracking and sms feature. Let's the client know how far away we are.

Pros

Sync with all staff and accounting program.

Cons

Calendar sync. Never seemed to work correctly. Didn't always sync all jobs.

Review Source

MF

Mohamed F.  
  
Facilities Services  
Used the software for: Less than 6 months

### "One stop shop!"

August 14, 2016

4.0

The interface is very intuitive and easy to use and offers a wide range of features that are needed for any field service provider. There are some bugs but the customer support respond promptly and ought to help as much as possible.

Pros

Wide range of integrations

Cons

Does not have an inventory management software

Review Source

DG

Deb G.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Connecting us!"

August 11, 2016

4.0

I have only just started using this software, and finding it very user friendly, easy to access information and easy to share this information with employees out in the field.

Pros

Tutorials are good, access to information is also good.

Cons

unsure how to fix some things when I have made a mistake.

Review Source

DW

Dan W.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "great business tool"

August 10, 2016

4.0

started using the software in June this year, and have found it very useful, great being able to sync with accounting software and overall a pleasure to use.

Pros

Ease of use, Mandatory forms on jobs, full customization of forms.

Cons

No android compatibility.

Review Source

Response from ServiceM8

August 10, 2016

Thanks so much for your review Dan!

JH

Jodi H.  
Admin Officer  
  
Used the software for:

### "Best Product out there for the Tradesman"

October 23, 2014

5.0

As owner/operators of a small to medium sized Landscaping Company, we searched and searched for a product that would move us into the digital age... but we needed something that our workers would actually bother to use - the biggest battle we found. ServiceM8 does that and more. Because it is so user friendly, the guys use it and embrace it, which enables me to keep them on track and our customers happy and informed. I loved it so much I became a partner and now help other small businesses get up and running through my other small business "Fippet".

Review Source

RS

Rich S.  
  
  
Used the software for:

### "very excited about ServiceM8"

May 16, 2016

5.0

After learning about ServiceM8 at the Apple Store in Toledo, I downloaded the app and started to play with it. I am amazed at what can be accomplished with a simple iPad/iPhone and ServiceM8. My business is going to become a whole lot easier to run...and less expensive! No more NCR paper to buy. The help from the help center has been very good too. Jeff has helped me walk through many areas of the set up which has greatly improved my understanding of how the app works. Very excited...

Review Source

Response from ServiceM8

May 19, 2016

Thanks Rich! Great to hear you're so excited about ServiceM8!

AS

Alan S.  
  
  
Used the software for:

### "Good app to track important business tasks"

November 9, 2010

4.0

We use this product in the office and on the go to track almost anything that is important to our business from appointments to quotes, job management... It has received a good acceptance by the team without having to "sell" hard, which is the best proof of its usefulness.

Pros

iPhone app intuitive UI straightforward set-up coordination/collaboration with rest of the team

Cons

no everyone like the geo-location feature that allows you to see where your colleagues are!

Review Source

RH

Rob H.  
CEO  
  
Used the software for:

### "My ServiceM8"

October 22, 2014

5.0

ServiceM8 is great. It sends a TXT to my customers a day before their appointment and even TXT's them when I'm on the way to their place. My customers love this. You can take pictures on the job and then use them on my reports or show my customer what I have seen. It's also on my iPad and laptop/pc at the same time. The other thing I love is that my customers contact information is linked to my phone contacts, so when a customer calls I greet them with their name. Looks & sounds so professional.

Review Source

SK

Sam K.  
  
  
Used the software for:

### "Love it & regularly recommend"

November 25, 2016

5.0

We've been using Service m8 for a number of years now & it keeps getting better. I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt!

Review Source

Anton C.  
Board Advisor  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "null"

December 27, 2015

5.0

Review Source

DP

Darren P.  
Owner  
Construction  
Used the software for: Less than 6 months

### "This App is awesome, really great features. I love the Map, where it guides me , notifies customer !"

July 7, 2017

5.0

map features and notifications, and that it can sync to all devices

Pros

has a lot add on features that you would pay for, but thats fine with me, I want top grade for my Business, my customers deserve it !

Review Source

SW

Samuel W.  
  
  
Used the software for:

### "Easy Simple Business Software"

November 2, 2016

5.0

Service M8 has been an excellent asset to our business, my father has very limited computer software but has been able to slowly grasp the concepts of this easy to use software, the two hiccups I have had have been rectified with simple and easy steps by the support team, they have gone above and beyond especially when making custom templates. Only feedback would be response to issues could be a little quicker, but overall there haven't been many downsides, only reasons to look up.

Review Source

SJ

Sam J.  
Owner  
Construction  
Used the software for: Less than 6 months

### "JollyElectrics"

August 11, 2016

5.0

Easy to use. Customer service prompt with follow ups. Even did some stuff for me because I couldn't , eg. Personalised invoice.

Pros

Ease of use for my workers

Cons

GST conversion to MYOB. Sometimes a few cents out.

Review Source

JB

Jayne B.  
  
Construction  
Used the software for: Less than 6 months

### "great support staff"

September 20, 2016

5.0

We have just started using Service M8 in the past fortnight to replace our job cards and to eventually go paperless and we are really happy with the program. The support staff are always quick to respond with great advise!

Review Source

NS

Nat S.  
Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Help centre support"

November 11, 2016

4.0

I have just begun using this program and have found the support receive amazing. There is always someone to help answer a question or problem

Pros

Price, Ease of use and the add on available

Review Source

PS

Paul S.  
Owner  
Utilities  
Used the software for: Less than 6 months

### "Just what i needed!!!!"

August 11, 2016

5.0

Very easy to use Great pricing Heaps of features Able to update my calender Able to enter jobs on the go

Pros

Works on multiple platforms Add extras as required

Review Source

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