# Page 2 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 26-50 of 311 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BB

Ben B.  
Electrical Contractor  
Construction  
Used the software for: 2+ years

### "Good Software. Horrible customer service! "

October 4, 2025

1.0

ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake.

Pros

Software is very customizable and allows to do things that are not possible with other CRM software.

Cons

Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Better customization and my brother who is also a contractor uses them.

Review Source

DN

David N.  
Director  
Computer Software  
Used the software for: 1-2 years

### "Deal Breaker - No way to accurately track advertising conversions"

October 6, 2025

1.0

Pros

Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc.

Cons

If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.

Review Source

GB

Gareth B.  
Office and IT Manager  
Financial Services  
Used the software for: 2+ years

### "Reliable, user friendly job management platform"

May 14, 2025

5.0

Superb. Excellent service, with quick responses to calls for help.

Pros

Efficient job management platform with superb value for money.

Cons

There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version

Alternatives considered

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

Reason for choosing ServiceM8

Value For Money, ease of use, platform flexibility

Review Source

GS

GWEN S.  
FOUNDER AND CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Was good but not for me"

December 12, 2025

2.0

Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need.

Pros

I like the fact that the peogram has a calendar and your able to add customers details whwn booking services

Cons

I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me.

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing ServiceM8

I actually left ServiceM8 to go to Connecteam because their interface and features suites my company better

Review Source

HA

Heather A.  
Business owner and operator  
Hospitality  
Used the software for: 6-12 months

### "Overall dissatisfied"

February 27, 2025

3.0

My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available.

Pros

The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential.

Cons

Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Poor quality of features limiting common possibilities which other programs have.

Review Source

KB

Kirk B.  
owner  
Security and Investigations  
Used the software for: 2+ years

### "sm8 review"

February 13, 2025

4.0

Innnovative design and good text chat tech support

Pros

Field app for techs and simplicity yet powerful software integrations Neat features

Cons

Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

Reason for choosing ServiceM8

price, features, app, field service management

Switched from

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

Improvement to quality app and new features and GUI

Review Source

SP

Sheri P.  
Owner  
Construction  
Used the software for: 1-2 years

### "Great for small business!"

March 10, 2025

5.0

Pretty happy it was great for a small start up company!

Pros

I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software

Cons

Less tracking and a little less options than what HCP offers

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Reason for choosing ServiceM8

Because they offered tracking and VoIP for our voice service that also records calls

Review Source

Jeremy F.  
Captain  
Commercial Real Estate  
Used the software for: 6-12 months

### "Cleaning company reviews servicem8"

August 14, 2024

4.0

Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs

Pros

It allows us to Bill and keep track of employees and jobs all in one place

Cons

That is only available on Apple products

Switched from

[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/)

Because maid Central became too expensive for the need to the bar company

Review Source

RC

Ryan C.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Buyer Beware"

February 1, 2023

1.0

We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Pros

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Cons

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Reason for choosing ServiceM8

Easy of use, features, Apple only

Review Source

Response from ServiceM8

February 8, 2023

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

PN

Phil N.  
  
Facilities Services  
Used the software for: 1-2 years

### "Great software for the service Industry"

August 11, 2016

5.0

I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market its not perfect and it wont suite everyone but with the way this company has it structured it can cost you nothing to try it for months whereas most only give you 14 days. I reckon if your products good and suites the user it will sell its self and you don't need to force someone into a contract when they may not be ready. Integration with MYOB my current account program is great as it updates my inventory and sales and customer areas so i don't have to do any adjustment. Using bank feeds in MYOB you easily make the invoice as paid and the information is sent back to ServiceM8 tell it the job has been paid. If i add new inventory items in MYOB they appear in ServiceM8 ready to be booked out when the job is finished. ServiceM8 has engaged Strip as a payment gateway for credit card payments, I have only just started to use this feature, my first credit card customer the other day did it online when he received the invoice. The only thing wrong is there appears no way to add on the transaction fee. May need to tweak our charges if lots of customers start taking this method up. Good though as there is on monthly fees only the transaction fee so if its not used these no extra overhead. ServiceM8 has quite a few add-ons some free some for a small charge but very manageable. I'm about to work with their Forms as i am getting a fair amount of compliance reporting jobs now and see that my old paper forms don't cut it time wise. Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention. This is one piece of software I have no problem recommending to anyone in the service or small job area and some larger jobs too.

Pros

There are two great features that made me go with ServiceM8. 1/ As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month. Some other programs have a flat cost per month that covers x number of users, this is fine if you already have a fleet of vans on the road but can be a serious cash flow problem when your on your own. 2/ The ability to customize your invoices and quotes so they are how you like. I do a variety of small installation and service work and i track inventory, now in order to get the job total price i insert items into the invoice and use the free-form details area to wright what was done then when i produce the invoice for the client they see the worded details of what was done ant the total amount owing. Since using ServiceM8 for over a year now it has really changed the way i work with jobs. The fact that ServiceM8 keeps everything for a job with a job for every is going to be fantastic. Only yesterday i had a call from a company i did a quote for just over a year a go, i had marked this quote as unsuccessful, he gave me the quote number put it in the search box and up came the quote, revised the price and re-emailed all in less than 15 minutes. Much better than the old days.

Cons

Probably the most cumbersome feature i have found but still use it. Partial invoicing allows me to do progress invoicing on the larger job that go for several months and i need to invoice the client at the end of each month. Another thing i wasn't happy with at the beginning was that the app only works on iPhone / iPad but once i bit the bullet and brought an iPad (everyone needs a toy) I soon found it totally worth it in lots of ways.

Review Source

JN

Jason N.  
VP  
Construction  
Used the software for: 1-2 years

### "Great for a start up"

November 3, 2021

5.0

Great!

Pros

Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly.

Cons

customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software.

Reason for choosing ServiceM8

We were a startup and had little money to start service m8 had a free trial and was very affordable to start and remains so even as we grow cant wait to activate servicem8 phone its coming soon very soon and I'm excited.

Review Source

DA

Danielle A.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Lots to like..but when you find issues, you will be ignored by ServiceM8"

February 11, 2021

4.0

Overall, the software is pretty good; it covers a lot of ground and addresses a few of the pain points. There are glitches and no software is perfect but that's not really our issue. Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar. Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan. Their first response had a suggested solution - it didn't work, it instead created more duplicates and I was told that one of our staff must have created the duplicates....considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her. We were told it had been passed on to the development team and they'd let us know. That was in November 2020. Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created. Emails go unanswered. Messages to live chat got the templated 'it's with the development team' answer and I never heard back about billing. We ended up taking the long way and solved it ourselves by deleting every recurring job & setting them all back up. Then rearranged the calendar to fit in the 92 duplicate jobs. PITA If customer service is important to you, this is probably not the app for you.

Pros

\- Integrates with Xero...limited merge fields but enough to make it work - GPS & time tracking - Service reminders

Cons

\- Zero followup or support when reporting glitches - Dispatch board gets very buggy and sometimes won't render correctly on desktop - On the CRM side, you need to memorise where you can edit things without it glitching e.g. you can't change payment terms via editing a client found in global search, updating a client doesn't update the recurring job - you need to also update the template...double handling, if you try to edit/add contacts or change their role from the client page it will fail to pull these into a new job.

Review Source

NM

Nick M.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Still getting started, but it seems pretty good"

April 14, 2017

4.0

I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show. I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices. I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both. Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal. As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days. I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications. So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them. It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine. I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.

Pros

Works offline. Seems fairly simple. Fast. Plenty of features. Should end up saving me plenty of time.

Cons

Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Review Source

SH

Sig H.  
Owner  
Environmental Services  
Used the software for: 6-12 months

### "Horrible Customer Service"

January 29, 2020

5.0

Very frustrating!

Pros

Our franchise likes the product. I registered prior to them getting the franchise edition. I'm on the franchise edition and the single subscription. They have ServiceM8 has been double dipping on me since Oct. I've called emailed, chatted and they will not cancel nor would they direct me on how to cancel my single subscription. At least not until yesterday January 28, 2020. Oh but before I could cancel today they billed me again.

Cons

Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service. I've been reaching out to cancel since Oct. I finally got through to someone yesterday that walked me through settings and said to click the red button. I said what red button? I'm a mobile user and have never used a PC with app. Was told to login that way and cancel. However before I was able to login today I was billed for another month of service. Cannot report them to the BBB as they are located in Australia -

Review Source

Response from ServiceM8

February 18, 2020

Hi Sig H. We're sorry to hear of this experience you've had with ServiceM8. For security reasons we can't cancel an account on a customer's behalf; it must be done by you through the secure and structured account cancellation process. We do have a public "How to cancel my account?" article in our Help Centre (https://support.servicem8.com/hc/en-us), but it's clear we let you down in our interactions if we didn't clearly explain the process from the start, direct you toward the help article, and clarify that an account can only be cancelled through the Online Dashboard login, and for this we apologize. If you haven't done so already, please send us an email at support@servicem8.com referencing your cancelled account and we'll be happy to see what we can do about refunding some of these subscription fees. All the best, The ServiceM8 Team

KB

Katherine B.  
Director  
Construction  
Used the software for: Less than 6 months

### "A must have for trades"

May 20, 2019

4.0

We have only been using the platform for a month

Pros

\- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Cons

\- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Eworks Manager](https://www.capterra.com/p/135340/E-Works-Manager/)[Tradify](https://www.capterra.com/p/152413/Tradify/)[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Clik Service](https://www.capterra.com/p/186890/Clik-Service/)

Reason for choosing ServiceM8

cost and functionality against other providers

Review Source

ER

Erik R.  
Manager owner  
Facilities Services  
Used the software for: 6-12 months

### "Amazing service software "

August 11, 2016

5.0

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost

Pros

iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect

Cons

I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app.

Review Source

VR

Verified Reviewer  
Owner/Manager  
Construction  
Used the software for: 2+ years

### "Small Service Business Gold"

August 2, 2018

5.0

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

Pros

I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it.

Cons

Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal.

Review Source

PK

Patrick K.  
Owner  
Construction  
Used the software for: 6-12 months

### "This product saved our Business from going crazy"

August 11, 2016

5.0

I love ServiceM8. I am the owner of a Irrigation Installation and Maintenance Company that service a large number of diverse customers. As my company grew I discovered that small details were slipping through the cracks and we were not delivering the great service that we knew we could. This started us looking for a software product that fit the scale of our business was easy to use and intuitive. We tried 3 platforms that were recommended by friends and all had very high entry prices and were overkill for what we need and worst of all they did not link to our booking software. To say the least it was disappointing. We thought that maybe we were asking to much and that maybe we should settle but then a late night Google search of the "best service business software ever" led us to ServiceM8 and we have never looked back. With in 3 days all of our business was being run through ServiceM8 and at the end of that first week all customer and contact info was imported and set. Service M8 has made our life here at NWIC so much less crazy and so much more organized. Thank you so much for making this product!

Pros

The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient. This software links flawlessly into my Xero account and make bookkeeping a breeze.

Cons

There appears to be some double entry issues that I wish were improved. When I enter a persons address, name, number as a Job Contact it would be nice to be able to then click a box to have that info transfer to other areas like Billing Contact so I don't have to re enter the same info. (this may be possible already and I just have not learned how to do it)

Review Source

kM

kristopher M.  
plumbing  
Construction  
Used the software for: 6-12 months

### "customer service is awful "

October 9, 2023

1.0

not great

Pros

not much the customer service is so unless

Cons

use commusoft the service m8 customer service will cost you money on your customer

Switched from

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)

customer service

Review Source

IA

Ian A.  
Director  
Real Estate  
Used the software for: 2+ years

### "ServiceM8 is Gold"

August 11, 2016

4.0

We have been using ServiceM8 for a couple of years, we find the intergrated system very useful and time saving, the ability to communicate with our clients on multiply uses within ServiceM8 has meant speedy outcomes and happy clients. The database means we can easily check client history and be proactive to repeat business engagement. The instantaneous connection to staff schedules via the mobile app means less chance of client error occuring. The pay as you go means there is minimal wastage on features that may not be relevant to our requirements.

Pros

with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients.

Cons

limited ability to have common quote templates; difficulty in quick history checks on job numbers needing to enter multiple job cards to find the right one ( need the ability to add a discriptor). this also applies to multiple quotes on a job card ( require to send multiple emails to differentiate between quotes using the "Subject" line) Is only available on IOS platform.

Review Source

AB

Alex B.  
Director  
Facilities Services  
Used the software for: 2+ years

### "ServiceM8 is changing my business "

August 11, 2016

5.0

I have been looking for a job Managment program for 3 years we started a 30 day trial of another product and we were having trouble interfacing to myob the Suport was very poor and many limitations on the product. The video help is so easy and every thing I need is documented. I found servicem8 on some web searches I signed up for a free trial and enjoyed my experience bit had many questions. I received an email to attend a live demonstration in the apple shop and had a chance to ask questions I left the demonstration convicted that servicem8 was what I needed to get my company back on track. I call several cloud solution company I wanted to get up and running a soon as possible with least amount of work.I went with the one day install and set up I had done most of the basic stuff the implementer gave demotes toons and tanning and help with form development training. Within a week were all used the platform.

Pros

I like the way it is cloud based with a local back up so even if use connection we can still keep operating our business. The ability to invoce quote in same platform record photo collect signatures there is not enough room to write the advantages of servicem8 over its rivals.

Cons

I really want to track purchase orders on the system it currently dose not Suport I hope enough people ask for it and it becomes part of servicem8 platform.

Review Source

KM

Klaus M.  
Administrator  
  
Used the software for: 2+ years

### "Essential to the efficient running of our business"

August 11, 2016

5.0

ServiceM8 is a wonderful product and plays an essential role in the running of our business. My boss uses the app on his iPad and iPhone to undertake the work whilst I am in the office using the ServiceM8 website to control his jobs and send out invoices. There is no more duplication as everything is recorded in ServiceM8 and, once completed, jobs are automatically added to our accounting package. There have been great efficiency gains since we moved over to ServiceM8.

Pros

Too many to mention including ease of use in all aspects from booking work to sending invoices, storage of information, communication between workers and admin staff, can work anywhere where an internet connection is available, system availability (I don't remember a single outage in the 4.5 years we've been using it) and, of equal importance , support from the ServiceM8 support team who have always been quick to respond.

Cons

Not much, only that suggestions for change require votes from other users to lift the suggestion's priority before it is implemented. I have made some very useful suggestions to improve the product and frustrated as there is no support from other users but I suspect they are all too busy to look at them and therefore no change.

Review Source

AL

Anita L.  
Director  
Construction  
Used the software for: 1-2 years

### "Great product, so clever yet so simple"

August 10, 2016

5.0

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Pros

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Cons

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Review Source

Response from ServiceM8

August 27, 2016

Thanks Anita, really happy to hear to that you love ServiceM8. Project management support isn't on any near horizon but we may improve support for it in the future.

MK

Matthew K.  
Director  
Construction  
Used the software for: 6-12 months

### "6 months later and still can't track job time or travel time. "

April 6, 2023

1.0

Disappointing at best.

Pros

Worked for a little whileease of use when working

Cons

No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service

Alternatives considered

[AroFlo](https://www.capterra.com/p/166811/AroFlo/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Fergus](https://www.capterra.com/p/155571/Fergus/)

Reason for choosing ServiceM8

On paper seemed to fit the profile of what i needed. In practice, is a very poorly supported and executed software with very low level support, poor customer service, can be extremely slow at fixed issues (currently been waiting 6 months for job auto time tracking to work.

Review Source

PA

Paul A.  
President  
Facilities Services  
Used the software for: Less than 6 months

### "Service M8, my hero!"

March 18, 2017

5.0

Help me! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure! Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others. Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers! I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision! It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid! Obi-Wan-Kenobi should take lessons from Service M8! If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!

Pros

It works! It is simple and easy to use. The support is super stellar!!

Cons

iOS only, no equipment tracking.

Review Source

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