# Page 3 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 51-75 of 311 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DF

Derrick F.  
Owner  
Construction  
Used the software for: 2+ years

### "Great Software "

October 16, 2019

5.0

Great software , I have not had any real problems

Pros

The software has a lot of hidden things that are untapped like location of techs, signature, photos, tells you when to leave to arrive at your next appointment on time

Cons

Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions

Alternatives considered

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)

Reason for choosing ServiceM8

The layout and customizations

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Couldn’t customize it and the price

Review Source

VR

Verified Reviewer  
sales  
Retail  
Used the software for: 6-12 months

### "Great customer support"

July 4, 2023

4.0

Pros

Very cost-effective, great tools and easy to use.

Cons

It is limited to only IOS devices only. They need to change that.

Review Source

AS

Amy S.  
Office Manager  
Facilities Services  
Used the software for: 6-12 months

### "Great program, easy to use and a helpful support team"

August 11, 2016

4.0

The program is great, and relatively easy to use, when I couldn't figure out something or asked if the program is able to do a particular thing, support is always willing to help. Answers are not always within the hour or a few hours but that is understandable. I just wished that I switched from reckon to MYOB at the same time I started servicem8 as the duplicate materials and customers were a huge pain. But I have no doubt that it would have gone smoothly if it was all set up at the same time, as it is running fine now that I have sorted the duplicates and understood more about how servicem8 syncs with MYOB.

Pros

that I can work on this for almost everything (except purchase orders) then when the invoice is sent, its over to myob to receipt everything. Also the job costing charged per job is great, however some months we could have lots of small jobs which add up to be an expensive month and other months there are a lots of larger jobs so it evens out over the period.

Cons

it doesn't do purchase orders yet! also some little issues about how it syncs with myob eg, I can't receipt payment in servicem8 then send to myob and be automatically ticked off in the bank feed in myob, if i didn't have the bank feed in myob it would be fine. I have now decided to sent it to myob for all receipting of payments, and it comes back to servicem8 and is noted as paid when it does get paid anyway.

Review Source

DY

David Y.  
Director  
Construction  
Used the software for: 2+ years

### "ServiceM8 is very good we have used it for years and have recomended it to other trades"

August 11, 2016

5.0

ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back.

Pros

it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site.

Cons

there is no specific parts of servicem8 that we dont like.

Review Source

SM

Sean M.  
Business owner  
Consumer Services  
Used the software for: 2+ years

### "Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed."

June 8, 2018

5.0

The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

Pros

It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Cons

Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though. iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

Review Source

PT

Paul T.  
Proprietor - Building/Property Maintenance  
Facilities Services  
Used the software for: 2+ years

### "ServiceM8 Critique"

August 12, 2016

4.0

Introduced to ServiceM8 by a fellow contractor about 2 years ago. Once we understood how it worked, we have never looked back. Changed for the better the way we used to issue quotes and invoices

Pros

Convenience of being able to issue quotes and invoices immediately when on site Time saving as no longer have to spend hours after work writing up invoices and quotes Great job scheduling/dispatch and reminders Relatively easy to use even for a tech dunderhead like me Good monthly analysis tools Very reasonable and fair pricing schedule based on user pays principles Fantastic "Help" people on the other end of the phone when needed

Cons

Having to pass on credit card fees is a negative for many customers but we realise this is most likely not a ServiceM8 charge but greedy banks screwing all of us all the time

Review Source

PJ

Paul J.  
Owner/Director  
  
Used the software for: 1-2 years

### "Great Mate"

August 11, 2016

4.0

I've been using SM8 for 12 months now and it has escalated our job organisation and customer impression significantly.

Pros

Easy to Use. Affordably scalable. Cloud based, mobile and desktop friendly. Networkable. Helps us keep great communication between field workers and customers in a way that puts us in a class above the rest. Live tracking of field workers for both head office and customers. Integrated 'Request a Quote' web button on our site that converts all the web-request form info into a SM8 job in an instant. Support is fast, personal and determined to find or create solutions.

Cons

Features I find myself wishing for: customisable fields for added data collection on jobs (e.g. a way of recording and reporting marketing information. We always ask, "Where did you find us?" but there's nowhere in SM\* to record that information in a way that I can print a report at the end of each month to show where our advertising is working.)

Review Source

RH

Rob H.  
Working Director  
  
Used the software for: 2+ years

### "With so many customers ServiceM8 ensures my company is always professional and technology superior."

January 31, 2018

5.0

Pros

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Cons

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

Review Source

MC

Mark C.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Brilliant software to manage jobs and staff for any service based business."

August 11, 2016

5.0

ServiceM8 has been the single best system we have ever implemented in our business. It allows us to manage our jobs and staff far more productively, and ensure that no job is ever missed. Since implementing ServiceM8, our productivity has doubled, so that we are now twice as profitable with the same number of staff. We could not possibly consider what business life would be like without ServiceM8.

Pros

The system gives us full visibility of all our jobs and how they are progressing. It provides our staff with instant access to the information they require to complete their work in a professional and timely fashion, and allows them to instantly invoice clients for completed work (and even take immediate payments), which dramatically improves our cashflow.

Cons

Can't think of any cons.

Review Source

Response from ServiceM8

August 27, 2016

Thanks Mark!

MT

Meriann T.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Very Convenient!"

January 27, 2020

5.0

It has helped the company stay on task, keep organized, and become a better business.

Pros

I like that we can see where each company vehicle is and also keep everything organized on the calendar. I also like the job tasks because it helps with remembering everything we need to do for the job. Love that we can add pictures to tasks.

Cons

I wish I could get rid of the online notes from Quickbooks on the home page. That is only for my own ocd reasons though. I like to delete things once they have been taken care of or seen and I cant with those. I also wish we could have dark setting for it so It is easier for me to look at.

Review Source

DF

Dan F.  
MD  
Construction  
Used the software for: 2+ years

### "Easy job management software"

August 19, 2016

4.0

We were looking for a way to ensure that info about a new enquiry was safely logged, ServiceM8 does this and allows anyone on the team to add more details, log time spent on jobs and so on. We are now much less likely to miss out invoicing opportunities for "when you're passing" or "can you just" type jobs that really should be charged for.

Pros

It provides a central record for everyone on the team, so if in doubt, stick it with the job (or client) record then nothing gets lost. It's cloud based, so no more server worries. It integrates with Xero. The support team are fast to respond and helpful.

Cons

Trying to make our own forms :( No standard mark-up available for quoting Quoting system doesn't really work for us

Review Source

A\`P

Andrew \` P.  
  
Construction  
Used the software for: 1-2 years

### "service m8 review"

August 22, 2016

4.0

overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones. There are numerous, well lets say quirks to the software that are not being dealt with.

Pros

this software has allowed us to add photos ect to our invoice for our client. It has also allowed us to keep a time/date record of job completion times to assist with any client enquiries. syncs invoicing with accounting software eg MYOB, ZERO

Cons

Online support is time consuming. Annoying quirks in the software detract from its usability and time saving features. Reporting Is absolutely rubbish needs massive improvement no way to track simple data like quote conversion rates ect. More focus is needed on improving the current software rather then adding new features.

Review Source

Ruby C.  
HR Liasion  
Construction  
Used the software for: 6-12 months

### "no geniuses required"

December 12, 2018

4.0

My main worry was that my service guys would have a hard time going from paper to tablets but after a small learning curve they have adapted quite nicely and love the easy of use of this software

Pros

it does what it is supposed to do and you don't need to be a genius to do it.

Cons

I am pretty happy with it, it is not full of extra features that would intimidate my not so tech savy guys

Review Source

LB

Lucy B.  
Administation  
Construction  
Used the software for: 2+ years

### "Turned my business from an invoice mess to huge profits"

August 10, 2016

5.0

We've been using Servicem8 for a couple of years. Before this, invoices where paper or done as a collaborative effort between the tradies on the road and admin. Now the guys are at the job, take photos and invoice on the spot. Out arrears has fallen dramatically, our referrals have tripled and our accountability and customer satisfaction are unrivalled.

Pros

The fact that it is so simple to use. People with zero computer skills can log what work has been done, photograph it and create invoices.

Cons

It doesn't have an app for android.

Review Source

Response from ServiceM8

August 27, 2016

Thanks Lucy! Really great to hear that ServiceM8 is helping your business. We have some exciting stuff coming soon to help improve your customer communication even further!

SM

Shem M.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Amazing App! A must have for any service delivery business!"

August 11, 2016

5.0

This system entirely runs my business from start to finish and makes life very easy. Amazing app, features and great tech support. Have recommended it to many and will continue to do so.,.

Pros

Features are best in market - the servicem8 team are flexible with feedback and implementing ideas from users. If ideas get enough votes / popularity then they get attention and often implemented. Creating a fantastic feeling of inclusion in the app and ability to have an affect on the app you use.

Cons

No video support in app and also diagram drawing on iPhone should be available. No support for non iPhone users with android app.

Review Source

GG

Gavin G.  
Director  
Security and Investigations  
Used the software for: 2+ years

### "You run a service business and are not using service M8?? Ask yourself why!"

August 11, 2016

5.0

I started running my business with spreadsheets that were time consuming slow and easily corrupted. I hunted for an App to work on my iphone and found service M8. I started using it and was immediately impressed. I had previously worked for a large organisation that implemented a so called "larger and better package" that didn't work half as good as service m8.

Pros

ease of use on web page and iOS. quote, convert complete and invoice in the palm of your hand. Reporting details, custom set-up and calander interaction.

Cons

Searching within the app for current jobs. It could be the way I'm using it however when I search id like it to order in level of most recent.

Review Source

JH

Jade H.  
Partner  
Accounting  
Used the software for: 2+ years

### "Free time for serviced based industries"

August 11, 2016

5.0

After being a ServiceM8 user and loving the efficiencies a plumbing based business gained we became a partner so we could spread the word and help other businesses. There is nothing better than seeing the relief on a business owners face and their demeanor change when they realize they can run a business without having to spend all night doing the invoicing. By streamlining their workflow and enabling them to invoice on the job - as well as collect payment from customers on the spot it reduces a lot of the daily stress of running a small business.

Pros

Ease of use, workflow automation, price, new functionality always being released.

Cons

Reporting is a little light on but improvements are coming soon.

Review Source

TB

Tim B.  
Manager/Locksmith  
Facilities Services  
Used the software for: 2+ years

### "Nothings as Gr8 as ServiceM8!!!!!!!!!!!!!!!"

August 11, 2016

5.0

Cash flow was shot, jobs were getting misplaced on bits of paper, and we never knew for sure if and when jobs were being completed and then billed out correctly, and in a timely manner!

Pros

Flexibility of being able to have multiple level logins. Great real time messaging and being able to check photo's to help with tech supporting on road staff! The ability to bill then and there and have your whole pricelist at the touch of your fingertips!

Cons

It would be great if you could tell if the staff member was checked into a job, by the job changing colour or have some sort of symbol on it to say it was being actioned.

Review Source

SK

Sam K.  
Director  
Construction  
Used the software for: 2+ years

### "Happy customer"

April 9, 2019

5.0

The main thing I appreciate about Service m8 is the way it allows me to stay organised with lots of jobs; past, present and future. I don't use the scheduling/staff tracking aspects, although other electricians I've put on to service m8 do & love it. It's also very well priced and the customer support is amazing

Pros

Logical layout, easy to use, customer support has always been great

Cons

Not a huge fan of the app layout, prefer using the desktop version

Review Source

BC

Briana C.  
Administrative Assistant  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Perfect for our needs"

March 14, 2019

5.0

We've already seen an improvement in job tracking. If a technician can't make it to a job on time we see that happening in real time and can reschedule with the customer and they never feel like they've been forgotten about. We've also seen improvements in scheduling and timesheet tracking. We do much less double booking and it's easy to fix if a tech forgets to clock out before leaving for the day. Overall we've loved how well it works in helping us to do our jobs better and take care of our customers.

Pros

The ease of use. The interface is very intuitive and easy to see things at a glance. Extremely easy to get our field technicians trained on it and they loved it the same day. A vast improvement over the old software we were using.

Cons

Two things I'd like to see improved about this software and then I don't think there'd be anything I don't like. I'd like to see a GPS timestamp of where our field techs are when they clock in and out of a job. Second I'd love if the job number from servicem8 did not overwrite my existing invoice number sequence in quickbooks but I'm not sure that's a quickbooks problem or a servicem8 problem.

Review Source

TG

Trinidad G.  
CEO  
Construction  
Used the software for: 2+ years

### "Fantastic invoicing software. "

August 11, 2016

5.0

This has helped with my small business looking big and professional organized. Very helpful with recording of pictures, gps navigation, auto times tracking, note recording , check list and many more helpful tips to organize files.

Pros

Very helpful with recording of pictures, gps navigation, auto times tracking, note recording , check list and many more helpful tips to organize files.

Cons

Will love to see electronic signature on email response for authorization of work contracted. Also love to see additional authorization signature for unforeseen change orders or additional work authorization.

Review Source

GS

Graham S.  
  
Hospitality  
Used the software for: 2+ years

### "Terrific app"

August 12, 2016

4.0

ServiceM8 has helped us organise our work. We have become much better at organising our limited resources, our response times are shorter, our record keeping is better and we present a more professional image to our customers, suppliers and staff.

Pros

The dispatch board. Improved record keeping for clients and jobs. Staff scheduling and tracking. organising of work.

Cons

Not being able to edit job times.

Review Source

Response from ServiceM8

August 27, 2016

Hi Graham, Thanks for your review! Good news, it's possible to edit job times as of the March 2016 release. Check out this help article for how - https://support.servicem8.com/hc/en-us/articles/208183176-How-to-Edit-Check-In-Data Cheers, Darren

Stacy S.  
Operations Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Wow! Wow! Wow!"

August 28, 2020

5.0

We were able to integrate ServiceM8 with Xero very easily. Every time I’ve had issues, I can get on the chat and get help within minutes.

Pros

This field software program is exploding with features - so many of them that we will probably never utilize them all!

Cons

Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads.

Review Source

DH

David H.  
Company Director  
Construction  
Used the software for: 1-2 years

### "Excellent Value for Money"

August 10, 2016

5.0

I was recommended this software but as I was using android base hardware it put me off so I tried a few other software program's without any success and a lot of money out of my pocket. I eventually tried Service M8 and adapted the IPads to my business and have not looked back. I can only say why did I not use this earlier. It now has streamed lined my business and we have formed a strong structure in moving forward and having the capabilities of growing to meet the our customers needs. This has become a great asset which is promoted through my Company's profile and commitment to my existing and future clients.

Pros

The ease of operation and live up to date information.

Cons

Not being able to open up multiple jobs at once and also when a job is open it need to be bigger to see more of it on the screen

Review Source

RC

Robert C.  
Project and Technical Manager  
Security and Investigations  
Used the software for: 2+ years

### "Great Value"

August 11, 2016

4.0

We use ServiceM8 for quoting, job management and scheduling of technicians. When jobs are closed and invoiced in ServiceM8 the invoices are then passed to Xero for processing. The iOS application is very simple to use and we have customised sign in and sign out documentation to make sure steps are not missed and SWMS is covered.

Pros

Simple to use and very cost effective.

Cons

Occasionally jobs drop out of the schedule for no apparent reason, and a lack of ordering means we have to re-type the parts into Xero for ordering. As some of our projects are large this leaves room to miss items.

Review Source

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