# Page 4 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceM8 the right Work Order solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110711/ServiceM8/reviews --- ServiceM8 4.5 (311) [View alternatives](https://www.capterra.com/p/110711/ServiceM8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ServiceM8 ## Showing most helpful reviews Showing 76-100 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lauren M. Office Manager Facilities Services Used the software for: 2+ years ### "Needs More Customer Focus For Future Improvement" August 11, 2016 3.0 Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented? Pros Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all Cons Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing.... Review Source BA Ben A. Managing Director Construction Used the software for: 1-2 years ### "ServiceM8 - It's just plain GREAT!" March 28, 2017 5.0 I've been using ServiceM8 for a couple of years now - gradually introducing features into our business. Everytime we start using a new feature, I find productivity goes up - while time to complete tasks goes down. The automation and integration of everyday tasks, means I spend less time working, more time with the kids, and overall am less stressed about the day to day operation of the business. It's cost effective - and considering you really only pay for things as you use them (ie. Bill a client for a job, pay for a job in ServiceM8) - it would have to be the most cashflow efficient tool you could implement. Customer support is brilliant, and overall I really think that ServiceM8 is GREAT!!! Pros Read the review - it speaks for itself! Cons No issues at all! Review Source JB Jamie B. Director Marketing and Advertising Used the software for: 2+ years ### "Couldn't be without it" August 10, 2016 5.0 ServiceM8 is integral to my 2 businesses, it has organised and streamlined the processes and is so simple to use. Highly recommended. Pros I like its simplicity and its ability to integrate with other important software like accounting and email marketing etc Cons I do wish there was a CRM element or the ability to set up integration with one. Setting up our own email instead of the the ServiceM8 generated email has proved to be quite challenging but I still love this software. Review Source JM Jennifer M. Service Manager Used the software for: Less than 6 months ### "Great experience " May 25, 2017 4.0 So nice to use out in the filed from your cell phone or iPad. That has been a real time saver for us. Great scheduling tool and super easy to use. Pros SM8 is very easy to set up and use. Their customer service is great. They respond quickly. I like that they have resources set up for you to refer to if you have any questions or need a refresher on something. The on-line booking request is a great feature for us. One of my favorite features is the job diary that keeps record of all the emails and text, anything pertaining to that job. This is very helpful in our industry. Cons It would be very helpful for us if you could export info in to Excel by line item rather than just by the invoice total. We service multiple pieces of equipment at one site. Would like a better way to track those rather than setting each piece of equipment as a site. Also if it would recognize and save email addresses so you didn't have to re-type them in every time. That would be a real time saver. It would be nice if you could customize the software a little more, even if it was for a reasonable fee. Overall I think SM8 has done a great job. Review Source BN Brian N. Used the software for: 1-2 years ### "Poor Customer Service" September 28, 2018 4.0 Pros Great product. Some great features and helps create a good impression with our customers The scheduling of jobs is good, being able to track employees and their clocking in, travel etc easy for timesheets. Cons Latest update 7.0.1 is volatile, a few of our colleagues have experienced problems with it and have raised an urgent ticket but the customer support and feedback from them is very very poor. Review Source SC Stuart C. Owner Facilities Services Used the software for: 2+ years ### "Excellent invoicing tool for small business." August 11, 2016 5.0 As a new small business starting up, I needed a simple to use, practical invoicing system capable to function for a field service plant mechanic. Searching the web I found Servicem8 & haven't looked back. Not knowing computers in & out, any issues that have presented themselves have quickly & informatively been rectified by the ever helpful support team. Pros 1.Ease of use while in the field working. 2. Support is excellent. Cons Only on my part not being computer efficient enough to use Servicem8 to its full potential. Review Source AC Ashley C. Managing Director Management Consulting Used the software for: 6-12 months ### "Servicem8 has streamlined our business immensely" August 11, 2016 4.0 We are a service business and have found quoting through to invoicing is sooo much easier with Servicem8. Pros \- Easy to use and the search function (when working well). Also the ability to accept CC payments via stripe and push invoice details through to Xero. - Pricepoint is good and encourages businesses to utilize more areas. Cons \- Lack of training videos. - Also difficult to work out how to update out job card for other 3rd party contacts. - Converting an email to a job seems to have changed for the worse and is much more difficult now! - It would be great to be able to oncharge a the service fee for Credit cards in the invoicing template, e.g. if the cc link is used you can set an automatic percentage amount to be added on. ie 1% or a set $ amount. Review Source Serge Isidore K. Gestionnaire Retail Used the software for: Less than 6 months ### "Un bon produit" July 14, 2023 5.0 Dans l'ensemble, c'est l'un des meilleurs logiciels pour la planification des tâches, l'établissement des factures et autres avec des meilleurs fonctionnalités Pros Service M8 est l'un des meilleurs logiciels pour les petites entreprises. Très facile à utiliser et très bon avec la planification des tâches, établissement des factures et autres. Cons Un produit très bon les petites entreprises. Je le recommande Review Source RM Robert M. Sole-Trader Facilities Services Used the software for: 1-2 years ### "Great software for small trades businesses" June 13, 2016 5.0 ServiceM8 has been an integral part of my small electrical business for quite some time now. It is easy to use, requires minimal staff training, and is very flexible when combined with available add-ins such as Forms. I am a sole trader and sm8 has enabled me to reduce my office time from approx 10hrs per week to 2hrs per week. This has been achieved by invoicing clients directly from on site and using the forms add-in to go 100% paperless (except for incoming invoices etc.) I would recommend any business owner who is not using similar software to give it a go and im sure after the setup phase you will be impressed. Pros Forms add-on. Ability to access job history from anywhere anytime. Cons Inability to use purchase orders. Review Source LA Luke A. Service Manager Construction Used the software for: 6-12 months ### "Great app (if you exclusively use Apple based products)" December 20, 2018 5.0 One of our warranty companies switched to this app and required us to switch our existing Android based infrastructure to Apple. We went as far as to purchase iPads and iPhones for most of our workforce and the warranty company dropped the app. This was not the fault of ServiceM8, but the warranty company. If they offered the program on Android, I would recommend this app to all of our business partners due to it's streamlined interface and design. Pros The app was fairly easy to navigate and data input was lightning quick. Most information was easy to locate and edit for warranty repair service jobs. Cons The fact that this app was ONLY available on Apple products is a deal breaker for our company. We have 30+ technicians operating in the field and provide them with Android based phones due to the lower overall cost and availability of military grade/nearly indestructible phones. When a technician breaks a phone, we can replace for a minimal investment. We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100). In an office environment, where phones are kept safer... this app may work wonders for them. Review Source aG adam G. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Why iphone it's less than functional " November 22, 2022 1.0 Pros The appointment link. That's really that's good about it Cons The fact its iphone only. Never owned an iPhone and missed the offer by few days to get it back in credits so won't be using any further Review Source dF derrick F. owner Construction Used the software for: 2+ years ### "Great Software" February 27, 2019 5.0 good software Pros This software is great to use alerts you when you are about an hour from your next appointment, capture signature photos are great also Cons which it could capture signature via email if the customer isn't home or text Review Source NC Natalie C. Admin Environmental Services Used the software for: 6-12 months ### "Service M8 software is excellent" July 3, 2019 5.0 Using the software to book in jobs and assign to operators. Pros It is extremely easy to use and is a reasonable price. Cons It would be nice to be able to tailor it more to our businesses - there's some extra features we'd like to see implemented. Reason for choosing ServiceM8 Price. Easy to use. Review Source BV Ben V. Manager Construction Used the software for: 1-2 years ### "I kinda like ServiceM8 a whole lot." August 17, 2016 5.0 I was on another platform that felt like it was built on matchsticks. Every time there was a update something else would collapse. ServiceM8 seems to have a solid base as I use to hold my breath when an update would come up but it just got better hassle free. Pros Easy of use and it kinda makes sense to us Tradies. New employees seem to pick it up very easily and they like using it. Adding multiple photos is SO easy. The sync with Xero is great also. Cons That you can't update Clients email addresses in the job so you need to edit it and save it in the Clients profile. But i'm sure they will be updating that soon. Review Source RH Ryan H. Director Construction Used the software for: 2+ years ### "Above all others" August 11, 2016 5.0 Servicem8 is absolutely the best way to invoice and book in jobs. The features included in this are far superior to any of their competitors. I used to use another system, 2 years ago I switched to ServiceM8 and it has been the best decision for our business. Everything is streamlined and easy to use. Pros Intergration with other software/apps, Email tracking, User friendly, Well priced Cons Only con is there isn't the capability to allocate leave and days off to staff Review Source CM Chris M. Director Used the software for: 2+ years ### "Easy to use. Provides all the requirements I need to manage my business out in the field. " June 15, 2017 5.0 Pros Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also. Cons I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing. Review Source CC Craig C. Manager / Director Utilities Used the software for: 1-2 years ### "Affordable, Easy to Use & Full of Features" August 11, 2016 5.0 By far ServiceM8 is the most affordable and easy to use job management software around. Set up was easy and support from the online chat team is helpful when you get stuck or the help section has lots and lots of great information and a good place to start to learn about how to use and set up all the great features available. Pros We love everything about ServiceM8. It has everything we need to run our business. Cons The great thing about ServiceM8 they are always improving things with regular updates. So if there is something it can't do or doesn't do right now you can be sure they are working on it for the future. Review Source VP Vivian P. Facilities Services Used the software for: 6-12 months ### "Great online software program" August 15, 2016 5.0 After a long search for a service program we decided to try out ServiceM8. It integrates well with Xero accounting package. We have saved a huge amount of time using ServiceM8 on our mechanic's phones - rather than paper forms. OHS forms are easy to use. Scheduling is simple. We only pay for the jobs we use - so very economical. Pros Ease of use. Minimal training required for mechanics. Keeps great track of time spent, items used, and work done. Pictures can be saved on the jobs for future reference. Support team is very quick to reply to emails if we are ever unsure how to use something. Price is great compared with other software on the market. Cons Only supports Apple products. No purchasing through this program, so accurate job costing is a bit lacking. Review Source LB Lesley B. Office Manager Facilities Services Used the software for: 2+ years ### "Easy, Efficient Software" August 11, 2016 5.0 We have been using Service M8 for approx 3 years now and have found it to be an easy to use program. Can access what you need quickly and has a great link to MYOB for accounting. Pros Easy to use both from office and on the road. Our plumbers can enter all details we require and upload photos etc. Cons Small annoying matter when you type in a misspelt name, does not look for options, but will tell you name not found. Review Source PR Paul R. Owner Construction Used the software for: 1-2 years ### "Great platform for small business" August 11, 2016 5.0 I have been using ServiceM8 for over 1 year now and it makes running my business so easy! Scheduling and invoicing right at your fingertips and the ability to go back and look up old jobs on the job site is invaluable. Extras like the form builder are also a great tool to complete onsite documentation rather than doing it back at the office on the computer Pros Easy to use, great value Cons Would like to be able to select more than 1 job contact within a job or be able to select from the client file which contact i want to use for a job. I do have a work around but this is all I can think of that is negative Review Source LC Lee C. Principal Facilities Services Used the software for: 2+ years ### "Not bad. Would be better if it worked on all platforms. " August 14, 2016 4.0 I have been using servicem8 for 3 or 4 years now and while it is a very good product they really need it to be compliant with android. I believe that being aligned with apple only is their biggest downfall. Most of our staff these days have android phones therefore they cannot use the brilliant product and has forced us to look elsewhere for something similar. Pros Everything that you can do with it. Cons The fact that you can only use it on ios devices. Review Source KW Kelly W. Executive Assistant to the Directors Construction Used the software for: 6-12 months ### "Easy to use interface" August 3, 2016 5.0 Service M8 is an amazing CRM. It is affordable and its interface is simple to use but deceivingly offers so many more features than meets the eye. We've introduced this to a friend of ours who used to use SimPro. He is pleasantly surprised with everything it does and for a fraction of the price. SimPro is sometimes complicated. Any questions we've had their support team is onto right away. Their also an Australian business which is great to see! Pros Fantastic price for so many features. Simple to pick up easy to use. Excellent support staff and customer service. Cons No cons as such. Would like to see some additions in future upgrades like inventory Review Source Response from ServiceM8 August 3, 2016 Hi Kelly, Thank you for your review! We're really happy to hear that ServiceM8 is working well for your business. Thanks, ServiceM8 Team SK Shamieg K. Owner Chemicals Used the software for: Less than 6 months ### "ServiceM8" March 12, 2022 5.0 Brilliant Software for cleaning business Pros The ability to SMS and email clients and have all info of the job in the dairy Cons That the functions are abit confusing if you don't have an IPAD. Review Source MP Matt P. Facilities Services Used the software for: 2+ years ### "Excellent scheduling tool and more" August 12, 2016 5.0 We use service m8 to co ordinate 4 vans on a daily basis. It is great for looking back at photos and notes of previous jobs. Telling you when to leave to get to a job in time is also a great feature. Cons search function. for example : searching for a client that starts with Port, it will bring up transport or porter at the top rather than companies that name is port macquarie mechanical Review Source BL Becca L. Administrative officer Environmental Services Used the software for: 2+ years ### "easy to use" January 4, 2018 3.0 Ease of job schedule and proper monitoring of clients' records & communication. Pros The software environment, the layout and appearance, fast transition of pages and I appreciate your customer service too. Cons Some other functionality - as some can be very limited like when I wanted to have a calendar schedule for our internal team - I still have to use Job#s. Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Maid Service](https://www.capterra.com/maid-service-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.