# Page 5 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 101-125 of 311 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Alan M.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Servicem8 is the best by far"

August 12, 2016

5.0

Have been using servicem8 for years and don't know how we managed without it. It is now an important integral part of our business.

Pros

The way it is so easy to adapt to our business needs. It is so easy to configure into the way we want to use in our daily tasks. Used everyday.

Cons

To be honest haven't had any problems that we haven't been able to overcome.

Review Source

JS

Jess S.  
Admin/owner  
Utilities  
Used the software for: 2+ years

### "Service m8 is awesome "

August 11, 2016

5.0

We have ran out company on service m8 for the last 2 years and had a very bad paper system for the company before this upgrading to online was a worry for the boys who hadn't had much computer knowledge but they found with service m8 that it was easier than it looked and quickley found it amazing to use of easy work days and information sharing amoung staff and customers alike

Pros

Simple set up simple to use

Review Source

GN

Garry N.  
electrical manager  
Construction  
Used the software for: 6-12 months

### "Value job management software"

August 10, 2016

5.0

Before using SeviceM8, we had to rely on several different apps in order to manage our business. This always caused confusion and information got lost. With ServiceM8 we have our job management sorted. Job description, location services, pictures, timesheet, one-way-calendar sync, JSA's, all under one app. Job well done.

Pros

Ease of use. Lots of add-ons, integration into XERO.

Cons

Following items I would love to see in this order - purchase orders out of job, for field staff as well as office staff - add pictures from camera - 2-way sync for calendar - lodging of holiday requests

Review Source

Response from ServiceM8

August 27, 2016

Hi Garry, Thanks for your review! You can actually add pictures from your camera roll by pressing and holding the 'Photo' job action. Thanks, Darren

GR

Greg R.  
Managing Director  
Retail  
Used the software for: 1-2 years

### "AWESOME, AWESOME, AWESOME."

August 11, 2016

5.0

The system is the best I have seen on the market. It truly meets all our requirements and continues to improve. We look so professional to our customers and the history of jobs and work completed ensure we have a first class customer information system.

Pros

Ability of shop staff to see where the road staff are located, Immediate ability to remit invoices from the job site electronically or paper based from the system. Job and customer history

Cons

We run a retail shop as well so we have to duplicate our POS and service mate systems

Review Source

MS

Miciah S.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "ServiceM8 Rocks!"

August 10, 2016

5.0

As a consultant, ServiceM8 made it easy to organize all of my projects, quickly draft up quotes, and know who still owes me money. Not to mention simplified my clients ability to pay me!

Pros

I love how flexible the software is, and not super rigid to the point that it was really built for one industry. While it was built for your average plumber or electrician, it can be used by most any small business!

Cons

Not really a whole lot not to like. There are a few feature requests I would have, like most software, but their user submissions page is a buzz with everything I could have wanted, with ServiceM8 representatives discussing roadmaps for the key requests.

Review Source

ST

Scott T.  
Technician  
  
Used the software for: 2+ years

### "Great for small business "

August 11, 2016

4.0

Great to slowly transition to and can add new features when ready. Great value for money and no software to install on computers

Pros

Cost per job instead of huge monthly fee. Forms for health and safety and electrical certification can be easily created and modified

Cons

No job accept button to let admin know you will do the job

Review Source

pW

paul W.  
Director  
Construction  
Used the software for: 1-2 years

### "PWC Property Works Review"

August 11, 2016

4.0

Take the ease out of running a service company. it has saved us so many admin hours for such a little cost in return

Pros

the great features and add ons that make our company stand above the rest. The ease of use when managing multiple jobs and invoicing The linking with QBO

Cons

The fact we can not add more then one job contact we can not add out of office tasks can not put a task in for a business task not a job task can not quote and invoice off the same job

Review Source

SZ

Steven Z.  
Principle Contractor  
Construction  
Used the software for: 1-2 years

### "Apps Don't Get Any Better Than This"

August 11, 2016

5.0

ServiceM8 has simply been a breeze to implement into our business... There are so many individual business tools in cooperated within the app that save the business time as well as money... and individual employees love using it!

Pros

Clock ins, integrated navigation, invoicing in a flash, credit card acceptance... summaries of completed jobs.... The billing system.... Service mate is cost effective!

Cons

Explaining to other tradies how good it is.... I'm loosing my competitive advantage! ;-)

Review Source

RH

Raymond H.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Automatic Gates"

August 11, 2016

5.0

Over 3 years of enjoying more jobs through looking so professional. You must not sign up our competitors please!

Pros

Spend more time with my family

Cons

Integration with MYOB is not perfect for us - have to keep fixing up fields with names etc. Should be able to choose the contact when setting up a new job

Review Source

Jim M.  
Unemployed  
Facilities Services  
Used the software for: Less than 6 months

### "Does it all"

August 14, 2018

5.0

It's been a great program to use for a company that has many accounts to service. Integrated billing, job history too.

Pros

From scheduling and inputing info for technicians before they arrive to it linking with Google maps to navigate to a job and attaching pictures of work before and after. It's good.

Cons

It's only available on ios apple which meant i had to convert from Android.

Review Source

AB

Arin B.  
Quality Assurance  
  
Used the software for: 2+ years

### "Ease of Use! Great for a Service & Repair company..."

August 11, 2016

5.0

We've used service M8 for a couple years now. We have a custom servicem8 team that customizes it for us for our own industry use.

Pros

We've used service M8 for a couple years now. We have a custom servicem8 team that customizes it for us for our own industry use.

Cons

Wish they could expand features faster!

Review Source

BH

Ben H.  
Managing director  
Construction  
Used the software for: 1-2 years

### "Simple, powerful and effective"

August 11, 2016

5.0

I used a competitor's software for a while before giving up. Since changing to servicem8 I have had a fairly seamless and fast platform that has allowed me to employ another team member and have him up and running without a lot of training with our job management system. There are one or two features I'd like to be developed or tidied up but on the whole I've been extreemely happy and have saved a lot of time and hassle.

Pros

Fast, easy to use, powerful, just works

Cons

I guess the fact it doesn't work on non-apple devices.

Review Source

MF

Mohamed F.  
Co-Founder & CSO  
Consumer Electronics  
Used the software for: 1-2 years

### "A system with a great potential, yet the worst customer service"

April 11, 2018

2.0

Pros

\-ease of use -cloud based -simple interface & UX/UI -iOS compatible -perfect fit for small scale companies.

Cons

\-zero customer support, you're on your own -buggy & unstable integrations -inventory & parts is actually useless

Review Source

BS

Barry S.  
Director  
Construction  
Used the software for: 6-12 months

### "Great Work Flow Managment"

August 10, 2016

4.0

Since migrating from an adapted google calendar to ServiceM8 we have not looked back. We are more efficient and affective. Have saved time and money.

Pros

We like that it is in the cloud so as soon as any notes or changes are made it is available to all the team any where. All our job notes, drawings, photos and quotes are together and current.

Cons

Like all off the shelf products your chances of finding a solution that meets all of your needs are slim. We concentrated on all the features that were useful to us and in subsequent updates from ServiveM8 we have found that we have derived more benifits

Review Source

Response from ServiceM8

August 27, 2016

Thanks Barry!

CV

Chris V.  
Plumber gas fitter  
Facilities Services  
Used the software for: 2+ years

### "Life savers"

August 11, 2016

5.0

Since we introduce servicem8 to our business we have seen a major improvements with our on site staff and it has made the office work that much easier

Pros

We can view previous jobs and pass on vital imformation throughout the company

Cons

The charges for using Stripe, feel they are to expensive

Review Source

Response from ServiceM8

August 27, 2016

Thanks Chris!

DC

Darren C.  
Director  
Security and Investigations  
Used the software for: 2+ years

### "Service M8"

August 11, 2016

5.0

Saved loads of time on paperwork. Since we started to use the system it has saved us from loosing job sheets and allowed us to do multiple jobs all at the same time still allowing us to keep a track of all jobs

Pros

Simple to use

Cons

Pages should open as they were closed saving time resizing documents to read them

Review Source

AW

Andrew W.  
Director  
Security and Investigations  
Used the software for: 6-12 months

### "Service M8 is incredible"

August 11, 2016

5.0

We went from a purely paper and memory job system to Service M8. Profits are up turnover is up customer satisfaction is through the roof. I couldn't be more happier with a product at my place of business than service M8. I looked at integrating a number of field service management programs some which nearly hit $30000 to integrate and that didn't include data entry. As i was already running MYOB i had this system up and running in a weekend. Seamless integration into our workplace was the best part. ServiceM8 has let my business go to the next level of customer service. I wish i had done it sooner

Pros

MYOB Intergration Job Tracking Staff Accountability Service Vehicle Locations

Cons

None as yet

Review Source

FP

Franco P.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Great bang for buck"

August 11, 2016

5.0

I've been using servicem8 for about 20bmonths now and still enjoy using it. Easy to understand and follow, and has streamlined the way I conduct my business significantly. One of the best business tools I've used

Pros

Easy to use, easy to keep track of jobs and customers. Fantastic way to keep track of jobs and keep people honest with a record of everything associated with the job in the diary

Cons

Limited CRM ability, would like a little more built into it

Review Source

BC

Brenton C.  
Owner of Busines  
Construction  
Used the software for: 1-2 years

### "Need upgrades "

August 11, 2016

3.0

When using the tablet phone and Internet it looks similar but the function are not easy to adjust when each device is different

Pros

Fairly easy to use but running cost are 2 high

Cons

It drains the batterie and need more functions on Work order quote and complete It needs addition one that show paid as a different colour and over due as a seperate colour so that we can chase up clients and notifie Stafe that the client has not paid

Review Source

AS

Andrina S.  
Office administrator  
  
Used the software for: Less than 6 months

### "Great for Tradies!!"

March 7, 2017

4.0

All our dealings with ServiceM8 have been very positive! The software is obviously built for tradies (we run a landscaping business) and it's as simple as it can be, but still provides all the information that the office needs to invoice, track & schedule work. The support staff are SUPERB - very efficient, responsive & exceptionally helpful! Keep up the good work, everyone!

Pros

Easy to use, logical (mostly), provides good information for business owner in tracking jobs, costs, scheduling etc

Cons

Really wish it worked with Android phones - that's causing us the most issues. We've overcome it by using iPads instead of staff member phones, but still not ideal. I would love to see the following colour coded system: Blue for scheduled jobs Yellow for completed jobs Green for jobs that have actually been invoiced That way, all team members know with a glance what stage the job is up to, and whether or not someone has missed invoicing a job without having to go into each job card

Review Source

MT

Mark T.  
Director  
  
Used the software for: 1-2 years

### "Time saver!"

August 11, 2016

5.0

I had tried several different app from the App Store and quite a few of them had bits I liked but none of them ticked all the boxes then I found service m8 and the rest is history.

Pros

It is so easy to use and I have lost count of the hours it has saved me.

Cons

I like it all really but if I had to pick one thing I don't like when it takes a customers email address from an inbox message and uses it as the customer name if it can't recognise it .

Review Source

MC

Mark C.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Bang for the buck!"

August 11, 2016

4.0

Getting better to use. Still some bugs but for my company there's not s better, more cost effective solution. I'm sticking with ServiceM8 all the way. Hoping for perfect do day, but it's the best so far!

Pros

Well featured. It does most every thing I want and fairly easy one you learn the quirks

Review Source

DG

David G.  
  
Facilities Services  
Used the software for: 2+ years

### "Awesome software that's easy to use"

August 11, 2016

5.0

Easy to use and great support. Forms are a great addition to a very comprehensive feature set. Improved our business efficiency and customer service from day one.

Pros

Easy to use, separate app, forms, recurring jobs, lots of integrations and additional features.

Cons

No equipment tracking

Review Source

SC

Stuart C.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Love ServiceM8"

August 12, 2016

5.0

We implemented ServiceM8 just over 18 months ago and haven't looked back. We no longer miss parts or jobs to invoice, it has made our business more organised and more professional image to our clients

Pros

We love the software and have found it very user friendly, if we do have an issue or a question support staff are very helpful and we especially like the live chat feature where you can get a fast reply to a question virtually straight away

Review Source

MC

Matt C.  
Director  
Construction  
Used the software for: 1-2 years

### "Lower Plenty Plumbing Review"

August 16, 2016

5.0

Started using ServiceM8 about a year ago and has made scheduling and running of jobs much easier to manage and keep track of

Pros

Ease of use, photo function for jobs, ability to make forms on the app to help with jobs

Cons

Seperate area for photos to be accessed more easily. Better features to run larger longer jobs more easily. A section to input plans, not in the diary, for easier access. All workers having to have an iPhone.

Review Source

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