# Page 6 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 126-150 of 311 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TR

Tammy R.  
Office Administrator  
Construction  
Used the software for: Less than 6 months

### "Quality software at reasonable price"

August 11, 2016

4.0

After looking for a program that would work the best for our plumbing company, we found ServiceM8 delivered on features as well as ease of use.

Pros

The cost of using the program is very good and it allows for expansion of our business without having to upgrade the program. The calendar sync feature is a very good way of keeping track of where our tradies need to be. SMS is a bonus feature and is ideal to send out standard information from our employees to our customers. The forms feature is excellent. It keeps the information recorded in an easy to find place and available to send the forms to the client if required. The forms are easy to set up and customise for our business. Being able to record a photo of the job is grea also.

Cons

Moving around the program is slow at times due to having to reopen jobs. You can't open the client details from the job, you have to close the job, search for the client and then open.

Review Source

MT

Melanie T.  
Owner  
Construction  
Used the software for: 6-12 months

### "SM8 Review"

August 10, 2016

4.0

Overall good, has taken us to the next step of making us almost paperless for our tradesmen on site. The open API gives options to add on other programs that will suit out business.

Pros

Has an open API to add on possible other features

Cons

They are much more advance then other programs on the market - but is common basic business features in other programs they are behind or do not have those capabilities. The inbox for online jobs you can not use the job templates to transfer into a job.

Review Source

Response from ServiceM8

August 27, 2016

Hi Melanie, Thanks for your review! The ability to use job templates from the inbox is coming very soon! Regards, Darren

CP

Chris P.  
General Manager  
Construction  
Used the software for: 2+ years

### "Game Changer"

August 11, 2016

5.0

This program changed the way we deal with th clients and manage jobs. So easy to learn and and no job is ever lost or not invoiced. The old way of paper invoices are a thing of the past. Do your business a favour and sign up now.

Pros

Simplistic

Cons

Only 1 trading term applied to all clients.

Review Source

LH

Lauren H.  
Owner / Director  
Farming  
Used the software for: 1-2 years

### "We would be lost without Service M8... It's our edge over the competition"

August 12, 2016

5.0

We would be lost without Service M8... It's our edge over the competition. We would not have that steady, & constantly live, communication flow that we require for our day to day orders.

Pros

How easy it is to use & teach to staff. How it keeps the information updated in real time

Cons

Only the fact that it hasn't grown large enough to be a complete accounting package, but then again that may take away the simple to use features......

Review Source

PW

Peter W.  
Proprietor  
Facilities Services  
Used the software for: 1-2 years

### "Simply the best"

August 15, 2016

5.0

This has to be the best start up business system yet, simply the best way to conduct a small business at an affordable price.

Pros

Everything is at my finger tips at all times, simple to use and brillent support.

Cons

Booking meeting times, business meetings/ no work bookings etc. Have to use two booking systems and cross check with each one. Which doesn't work with other staff members if they take a booking for me.

Review Source

BT

Brook T.  
Director  
  
Used the software for: 2+ years

### "Awesome! Simply awesome... "

August 11, 2016

5.0

Life changer! I wish I had this before I reduced the size of my business due to drowning in paperwork..

Pros

Ability to invoice straight away! Navigation, client updates, sign on screen.. Well let's make it simple.. All of it!!

Cons

No cons I've found..

Review Source

Emmanuel M M.  
Technical Support  
Glass, Ceramics & Concrete  
Used the software for: Less than 6 months

### "Its actually not bad "

January 15, 2019

4.0

Team field management makes this perfect. Easily tracks the team on the ground.

Pros

Serious, its not bad, it does everything you probably need it top do and also notifies the client saving me a lot of those "how far are your guys" calls every single 30 minutes.

Cons

The price though is quite high but i think its worth it.

Review Source

MB

Mark B.  
Director  
Construction  
Used the software for: 1-2 years

### " awaken your business"

August 11, 2016

5.0

SM8 is the best thing we done for our business. After many attempts with other software we were put onto SM8 and havnt looked back. The ease of use and flexibilty to manage all projects has enabled us to grow both the business and profits.

Pros

Being able to communicate all aspects of the jobs to staff remotely.

Cons

Need to be able to have more site contacts. Need to work on Android. A better platform for extra charges to jobs.

Review Source

WR

Wade R.  
Owner  
Construction  
Used the software for: 2+ years

### "Great Software"

August 14, 2016

5.0

Second company that I have started- and have been using servicem8 with both. Keeps all info for jobs in one place- makes team communication a breeze as other members can see job stags with images

Pros

Ease of use

Cons

Would really like to be able to use the app on andriod

Review Source

LK

Leigh K.  
Proprietor  
  
Used the software for: Less than 6 months

### "Stain Busters Tamworth Review"

August 12, 2016

5.0

Since we started using ServiceM8 our clients have received a better service from us. We have been able to implement features that we had been looking for over a long period of time. The back up and support from the staff at ServiceM8 has been exceptionally good. I like that you can chat with someone and sort problems out or get advice straight away - anytime!! The staff are always friendly and so helpful. Overall a very pleasurable experience.

Pros

There are so many features of ServiceM8 we are still trying to work out all of the possibilities with the software. The auto address field is great.

Cons

This is not really an issue and it is probably the way I have set things up, but when using the description and then emailing the description to our clients the formatting ie "returns" in the description area do not transfer into the email and it goes into one long line. I think there should be more tutorials on the features so that users can make the most of them.

Review Source

SN

Steve N.  
Manager  
Construction  
Used the software for: 6-12 months

### "Servicem8 review"

August 11, 2016

4.0

Easiest of this type of software to use, tried several. Very flexible with job scheduling and allocations, most other apps force you to set a booking time, Servicem8 allows you to allocate and leave the scheduling up to the technician. Per job pricing means you only pay for what you use, this works out much cheaper than most other competitors that charge per user even if the office person.

Pros

Very flexible with job scheduling and allocations, most other apps force you to set a booking time, Servicem8 allows you to allocate and leave the scheduling up to the technician

Cons

Desktop view could do with an update

Review Source

TM

Tristan M.  
Photographer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best app for service based business "

August 11, 2016

5.0

I've been using service mate for nearly 18 months now and it's ease of use and automation is incredible. Also if the app is missing something. You have the opertunity to voice your suggestions and the developers work on making it a reality.

Pros

The SMS messaging service is great because I can quickly and easily send an automated booking confirmation or let some one know I'm running late the possibilities are endless.

Cons

\-

Review Source

EP

Edward P.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Service M8 Rewiew"

August 11, 2016

4.0

Self employed Electrician, with the ability to bill from the job it results in all your time at the job being charged to the job instead of spending time billing at night, and forgetting parts of the job itself.

Pros

Being parked in the cloud means no hardware headaches you can use it from (almost) any device. Android would be a nice option to have.

Cons

Ability to create a purchase order from your parts would by nice.

Review Source

RS

Rebecca S.  
Analyst  
  
Used the software for: 1-2 years

### "Great product for people working in the field!"

May 10, 2018

5.0

Pros

This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

Cons

Android users are out of look, so this should be updated somehow - the software would definitely get more users if it could apply to both iPhone and Android users.

Review Source

WD

Wayne D.  
Managing Director  
Facilities Services  
Used the software for: 2+ years

### "Great software helped us grow our business"

August 11, 2016

5.0

Being service engineers this software has helped us grow and improve efficiency massively great asset to our company

Pros

Ease of use and the job diary and wok sheets

Cons

it would be noce to have some way of allocated parts from a stock site

Review Source

PG

Peter G.  
Manager / Director  
Consumer Goods  
Used the software for: 6-12 months

### "Business Benefits"

August 11, 2016

4.0

ServiceM8 saves us time with invoice preparation and tracking, we didn't have to engage a new admin staff member when our business expanded, benefiting our bottom line. Work flows through our office into the factory and onto installation teams or packing staff with ease.

Pros

The ease of use, integration with accounting software (saves hours of invoice preparation), the cost per job and no upfront purchase of the software.

Cons

Invoice issues - no preview of invoices before they are produced, no Job total value on invoices so customers can track their payment history.

Review Source

RK

Rachel K.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Remarkable Software! I don't know how we did without it for so long!"

August 11, 2016

5.0

We are a plumbing and heating firm, a family business that was expanding rapidly taking on staff and our old ways of running were causing us problems. Invoicing was getting missed, customers jobs were being forgotten. We had great things about this from other people in the trade so we gave it a go. It was easy to set up the tutorial was very helpful and took you from the very start of the job to the very end. Not to mention it cuts down dramatically on the paperwork.

Pros

Our employees know exactly what they are doing every day, I know the status of a job at any given time and it shows you a history of a job so everything is at your finger tips. More importantly no invoicing is falling through the cracks now because the job is present until the very end.

Cons

I find taking off payments for invoicing a little cumbersome (I have been used to SAGE) It would be nice if you could search by customer and have all their invoices come up and what is outstanding.

Review Source

Hazel W.  
Online Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "null"

February 13, 2017

5.0

Review Source

DH

Damien H.  
Owner  
Construction  
Used the software for: 1-2 years

### "Greate software for the trade"

August 11, 2016

4.0

Servicem8 has given me the ability to manage my jobs in an environment where we have a high volume of jobs, in various status, at any one time.

Pros

It gives us the ability to keep a full history of our jobs, including notes, photos, quotes and invoicing. It intergrates seamlessly into Xero for financials

Cons

There are a few features missing that would be really useful for my business.

Review Source

DS

Daniel S.  
Director  
  
Used the software for: 2+ years

### "Service M8 is Great!"

August 11, 2016

5.0

Once all your employees get the hang of the app it proves to be very economical and thorough for our business. Being able to upload progress photos to the job cards and fill out time sheets before leaving the job is the best thing for our company.

Review Source

GW

Geraint W.  
Proprietor  
Utilities  
Used the software for: Less than 6 months

### "Awful Customer Service and ethics"

December 21, 2020

4.0

Expensive for the instability of the software. Their customer service is pursuant to their financial gain and not of customer satisfaction

Pros

Really intuitive and with huge potential

Cons

The customer service is awful and misled

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/)

Reason for choosing ServiceM8

I took the advice of a colleague

Switched from

[Powered Now](https://www.capterra.com/p/148383/Powered-Now/)

I needed more ease of use software.

Review Source

BB

Ben B.  
Director  
Construction  
Used the software for: 2+ years

### "Service m8 the best tool in my business! "

August 10, 2016

5.0

I use this software to run my electrical service business. It is an invaluable tool. It is great to to see active jobs, technician locations and easy to invoice and link to myob

Pros

Cloud based

Cons

Only available on apple devices

Review Source

Response from ServiceM8

August 10, 2016

Thanks Ben!

PD

Phil D.  
Managing director  
Real Estate  
Used the software for: 2+ years

### "Great business app"

August 12, 2016

4.0

I have been using servicem8 for years it increases our business efficiency I have recommended it to other businesses who I work with and the reaction has been positive

Pros

Simple to use

Cons

Doesn't intergrate with my office software

Review Source

ND

Nicole D.  
Client Services Manager  
Security and Investigations  
Used the software for: 6-12 months

### "Great Software!"

August 11, 2016

5.0

We use to be extremely paper based and working with tradespeople that are on the go all the time, stopping at a new locations all day, meant missing paperwork.... We turned to M8, which we nicknamed 'Mate' and never looked back. It saves us all SO MUCH TIME! I love that we changed our processes and so do our customers.

Pros

It's easy and I can see all my staff and what there up too in real time. The staff can post feeds, keeping us all up to date. Everyone knows what's going on!

Cons

The only thing that bothers me is you can't switch between 2 screens at the same time.

Review Source

SD

Shaun D.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Mobile app is superb but would like more flexibility and job management features. "

July 18, 2017

4.0

Ease of field service

Pros

The mobile app is great. Love that I can customize things as much as possible. We have had to create workarounds for their limitations.

Cons

Their back end reporting is pretty much terrible. Reports, tracking commissions, tracking jobs after tech work is complete. Only one option for CC payments and that's stripe.

Review Source

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