# Page 7 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 151-175 of 311 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Julie G.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Couldn't manage without it"

April 11, 2017

5.0

Fantastic software that has all the functions we need to run our service based business. We can manage staff, allocate jobs and meet Customers expectations with the help of ServiceM8 Customer support is super responsive.

Pros

So easy to use

Cons

Its not my own so you can't make changes that might be specific to your business, but there isn't much we need that isn't provided.

Review Source

AM

Austin M.  
Dispatcher  
Telecommunications  
Used the software for: 6-12 months

### "Quality product backed up by great service and support."

January 6, 2017

4.0

ServiceM8 has been great for us. It is easy to navigate and understand. The ability to create a checklist for techs' iPads has effectively eliminated paper work orders. The custom queues have been invaluable for keeping us on track with our customers. We are still learning all the ins and outs but the more we explore features, the more we find it can do for us. It can be a bit quirky at times but any questions you have are quickly answered by a top-notch support team. The support chat has -amazing- response time and follow-up.

Pros

Easy to use. Great support.

Cons

Exclusive to Apple mobile devices

Review Source

SE

Stephen E.  
manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Very Helpful "

November 13, 2019

5.0

Brilliant

Pros

Easy to use, great for the team, clear and concise

Cons

To have more transport & storage bits maybe android capability

Review Source

SN

Steve N.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Supporting expansion"

August 11, 2016

4.0

We have been using serviceM8 for around 4 months and we have found that we have better control over the jobs we are doing both in terms of scheduling and recording progress. It has also given us improved focus on ensuring we are paid on time and in full. Our overall control over what we do and when we do it has improved so much I cant see how we survived before we started using serviceM8.

Pros

ServiceM8 gives us everything we need in one place, we can record jobs, schedule work, link emails and files, make notes, and invoice all from one system.

Cons

There seems in places to be a lack of flow in the structure, for instance you can record the email address and phone number for each staff member in settings but the icons at the top of the dispatch board for each staff member do not allow you to view that information, its a minor thing but its the sort of thing that would be a nice to have feature.

Review Source

DG

Dean G.  
Owner  
  
Used the software for: 2+ years

### "Tree Services"

August 11, 2016

5.0

I've been using ServiceM8 for the last 2 1/2 years and have completely modeled my business around this

Pros

Easy to use and looks professional to my clients

Cons

Slow to update gps locations

Review Source

AJ

Anthony J.  
Electrician  
  
Used the software for: 2+ years

### "Has a made a huge positive difference to my business."

April 12, 2018

5.0

Pros

Ease of use. Very easy to setup and support is excellent if you do get stuck. Has been instrumental in making the expansion of my business very smooth.

Review Source

MT

Mark T.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "Excellent system with great service back up"

August 11, 2016

5.0

From the start this sustem has helped us run our business be more effective and profitable with easy to use features.

Pros

Only charging per job after the first 20 makes it more cost effective. The features are all easy to use from the office staff to the engineers on the road. Great customer help nothing if ever too much trouble. Integration with QBO is a key feature for us making the business more streamlined.

Cons

Pity they are not UK based but you can't have everything I suppose!

Review Source

SB

Sharon B.  
Manager  
  
Used the software for: 2+ years

### "ServiceM8 review"

June 23, 2016

4.0

We are very happy with ServiceM8 software for our small service-based industry. Our favourite feature is Tasks, which keep our business on track and doesn't let any jobs fall through the cracks.

Review Source

GP

Gary P.  
GM  
Construction  
Used the software for: 2+ years

### "Very good product"

August 11, 2016

5.0

Great product, particularly with regard to the forms. They are very easy to customize and deploy. We use this product for staff induction and OHS primarily and specific form submissions.

Pros

Forms

Review Source

JH

Jason H.  
COO  
Facilities Services  
Used the software for: 2+ years

### "Kudos to ServiceM8"

August 10, 2016

5.0

Star of the new show! Welcome to america It just works, what else can we say. Most amazing intuitive field service pal form since the Jetsons!

Pros

What don't we like !

Cons

To easy

Review Source

Response from ServiceM8

August 27, 2016

Thanks Jason!

CM

Craig M.  
General Manager  
Construction  
Used the software for: 1-2 years

### "Servicem8 - Make Your Business Gr8"

August 11, 2016

5.0

Servicem8 remains the cornerstone success of our plumbing business. Our guys take care of the front end and servicem8 takes care of the back end

Pros

Jam packed features that give our company an edge on our customer service over competitors. I.e reminder text messages, alerts, photography etc

Cons

Inability to inventory effectively

Review Source

SG

Scott G.  
owner  
Construction  
Used the software for: I used a free trial

### "Absolut arrogance, No Android capability "

January 23, 2023

1.0

Can't interact. I have an android.

Pros

It seemed reasonable and fitting to my business

Cons

Arrogance.Discrimination.Not having cross-functionality.I DESPISE apple phones

Reason for choosing ServiceM8

Price

Review Source

Response from ServiceM8

February 8, 2023

Hey there Scott — the way the ServiceM8 mobile app is made specially for iPhone & iPad doesn't come from a place of "arrogance". It's 100% about making the best solution for our customers. We cover this in detail here: https://www.servicem8.com/apple-exclusive . But, if you don't like Apple products, there's no way around that, and we're simply not the solution for you, (and that's OK). Thanks, ServiceM8 Team

TW

Tristan W.  
Office Manager  
Facilities Services  
Used the software for: 1-2 years

### "Awesome CRM for the busy tradie"

August 11, 2016

5.0

The perfect CRM for busy tradies as it was so easy to learn. It works great on a tablet or smart phone as well which is perfect for our boys.

Pros

Looks great, easy to use. Had it up and running in a couple of days and was leaps ahead of our last program.

Cons

Needs much more functionality with inventory and pricing.

Review Source

SM

Shane M.  
Owner  
Construction  
Used the software for: 1-2 years

### "Great Product"

August 11, 2016

5.0

I enjoy the product and this it simplifies my business, only improve i can find is an option to black out periods or days for non work related tasks, this would allow me to use this program as a full calander organiser.

Pros

the ease of its use. Very simple and also like how it in tegrates with accounting software

Cons

As stated above

Review Source

KM

Kirk M.  
Director  
  
Used the software for: 1-2 years

### "Making life easier by working smarter not harder"

September 11, 2016

5.0

Every question asked has been answered effectively promptly and efficiently to keep us up and going and getting the best that is on offer with this product

Pros

It pretty much covers everything to do with liaising with and getting your jobs done for your customers. Including knowing where everyone is at anytime.

Review Source

jJ

john J.  
owner  
Construction  
Used the software for: 2+ years

### "coolmaster"

August 23, 2016

5.0

great

Pros

the best

Cons

still the best

Review Source

Response from ServiceM8

August 27, 2016

Thanks John!

BG

Ben G.  
Owner  
Construction  
Used the software for: 2+ years

### "Australian Plumbing and Gas "

August 11, 2016

5.0

We have been using ServiceM8 since 2013 and it's been a great success! Easy to learn, easy to learn and easy to teach. Keep up the good work.

Review Source

MG

Mo G.  
Owner  
Construction  
Used the software for: 2+ years

### "Great tool for all businesses "

August 11, 2016

5.0

This product does all and even more! We tried other software for our service business and nothing matches this product.

Pros

Everything

Cons

Nothing

Review Source

cJ

chris J.  
managing director  
  
Used the software for: 6-12 months

### "ServiceM8 has given me more time back in my day"

October 12, 2017

4.0

Pros

Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

Cons

The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

Review Source

SM

Susan M.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Efficient, cost-effective solution for our business!"

June 26, 2017

5.0

Multiple users at the same time from anywhere we have internet access. Badges, making mandatory tasks a must for the technicians--helps with accountability and thoroughness. The cost savings over our old program are huge.

Pros

I love that it's cloud based and that we can have more than one desktop user in the program from anywhere! I also love how user-friendly the desktop AND iPhone app is. It's sleek and easy to use. The Add-ons are also great. I'm blown away by how cost-effective this program is too--pay for the jobs you create. The online chat feature with customer support has been amazing. Keep up the great work!

Cons

There are so many add-ons, I'm worried we are missing something really useful! The add-ons we have activated are working well, but I'm not sure we are using them to their full capacity.

Review Source

DR

David R.  
Owner / Operator  
Construction  
Used the software for: 1-2 years

### "Great stuff "

August 11, 2016

4.0

Helps me with my electrical business. Use my iPhone at work and can pretty much run my business from my phone. Occasionally have to get on the P.C

Pros

Links to quick books. Interface is easy to navigate. Navigate to jobs.

Cons

Can't post quotes and invoices from phone. Can't search jobs by address.

Review Source

cM

charlotte M.  
Admin  
Facilities Services  
Used the software for: 2+ years

### "Technical Issue - Resolved! "

August 30, 2016

5.0

Had an issue with setting up a new document on our system - Quick and efficient help, problem was resolved in a matter of minutes

Review Source

JF

Jared F.  
  
Facilities Services  
Used the software for: 6-12 months

### "Clean, intuitive software"

August 11, 2016

4.0

The best service software we could find. Easily has the best interface on mobile devices, with well laid out and clean menus.

Pros

This software has no contract like some, so it was very easy for us to try it out for several weeks with literally no money required.

Cons

It does not integrate with QB Desktop, and so far we have not found online accounting software to meet our needs. So for the time being we double enter much information. :(

Review Source

GS

Graham S.  
Director  
Consumer Services  
Used the software for: 1-2 years

### "Good so far"

July 25, 2017

4.0

All paperwork to do with job on line and in one place

Pros

Logging all photos and emails files etc on the job card. Being able to access anywhere as it is in device

Cons

Unable to order goods and go straight to job, you have to think what you have ordered when doing invoice

Review Source

CJ

Clara J.  
Accounts  
  
Used the software for: 6-12 months

### "ServiceM8 is great"

August 11, 2016

5.0

Super easy to use and has nearly all the features I need that I can think of. Always happy for a new features that make it even easier. Really great product. We are not using the system regularly as yet as we had a bunch of job cards on the previous software company that we are going to use up first, but once those are used up we will be very happily using Service8, much much better program

Pros

Everything

Cons

Don't really have anything I don't like as it fits the purpose of our business

Review Source

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