# Page 8 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

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ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 176-200 of 311 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RM

Rosie M.  
Office Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Marble Renewal "

August 12, 2016

4.0

It is easy to use but i would like it to do a bit more, like pull reports that i am after with is not available. My consultant and I were able to view on our phone, all the staff on the schedule and for some reason we are not able to do so. We can only see our own. No changes was made from our end and would like to be able to see it

Pros

easy to use. Can log on anywhere

Cons

Needs to be able to allow more reports to generate. Needs a marketing field so we can track our leads

Review Source

BS

Bob S.  
Manager  
Construction  
Used the software for: 6-12 months

### "Simply great"

August 11, 2016

5.0

Started a bit concerned but support great from partners as TradiePad more help the easier it gets, improvements come regularly which is helpfull

Pros

Mobility

Cons

Still need Xero or MYOB to do accounts with it would be great if all encompassing

Review Source

DP

Doug P.  
Managing Director  
Construction  
Used the software for: 6-12 months

### "Best Job Management Software for Electrical Contractors. "

August 10, 2016

5.0

ServiceM8 has helped transform our company Pearson Electric into a state of the art customer satisfaction machine. All the customers details available on the iPhone, SMS messages to customers notifying them when to expect our technician, customer documentation available whenever and wherever has been amazing. Thanks to ServiceM8 our company now looks like a professional service company that care for its clients.

Pros

SMS messages to Clients notifying them of the time of our arrival.

Cons

None

Review Source

BM

Blair M.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Keeps control of our busy service company with ease! Lost jobs are a thing of the past."

August 11, 2016

5.0

We decided to use serviem8 when our company was overrun with excessive paper work. Servicem8 completely tied up our job allocation and invoice merging. We are an HVAC company so getting the information required to to Techs on the road is not an issue with servicem8 it has saved us time and resources.

Review Source

TH

Trevor H.  
Manager  
Security and Investigations  
Used the software for: 6-12 months

### "Amazing product. "

August 11, 2016

5.0

Made for my business! All the features I wanted already setup and ready to go. Seamlessly syncs with my accounting software, keeps the paperwork monster away! It has been easy to setup and use from day 1, support has always answered my questions quickly and explained fully what's needed. Will and have highly recommended to other businesses.

Pros

Ease, mapping, notifications and reviews.

Cons

i have only good things to say! Any cons have been addressed through support.

Review Source

SD

Scott D.  
Manager  
  
Used the software for: 1-2 years

### "Would be lost without it"

August 11, 2016

4.0

Swapped from another invoicing and job management app to servicem8 1 year ago and have never looked back

Pros

Appointment reminders

Cons

The limitations to the app version. Would be good to be able to track sales data weekly sales monthly and yearly sales from app

Review Source

SC

Serge C.  
CEO  
Security and Investigations  
Used the software for: 6-12 months

### "The best Ive ever used."

August 11, 2016

5.0

All I need is right here on this one software which I find reasonable easy to use. If I have any problems the very friendly tech support team are just a mouse click away. Would definitely recommend this software to friends and colleagues. The only draw back is there is no app for android. Thanks ServiceM8 for this wonderful software.

Pros

I can do emails, text messages, notes, photos, appointment, create new jobs & clients and much more.

Cons

Not available on android.

Review Source

RB

Ross B.  
  
Facilities Services  
Used the software for: 1-2 years

### "SENSATIONAL PRODUCT - MAKES SERVICE WORK EASY & KEEPS TECH ACCOUNTABLE"

August 11, 2016

5.0

SERVICEM8 IS EASE TO USE, ACCESSIBLE FROM ANYWHERE ON MULTIPLE DEVICES (iPhone, iPad, PC's), REPORTING TERRIFIC

Cons

Would like integration with Vend. Input of products and charges from Vend, Billing to Vend, & therefore one place for stock reporting, etc

Review Source

DH

Dylan H.  
Electrician  
Construction  
Used the software for: 1-2 years

### "Awesome app for small business"

August 11, 2016

5.0

Great app for any small business. We have been using it for around 2 years and have found it has increased our efficiency for getting invoices out as we can dmsend them on the spot.

Pros

Easy to use.

Cons

Can't send progressive invoice from the app. Can't update prices in app.

Review Source

JW

Joe W.  
Administration Officer  
Construction  
Used the software for: 6-12 months

### "ServiceGr8"

November 4, 2016

4.0

Servicem8 has helped us streamline most of our business processes. It has enabled us to operate from fewer applications by encompassing everything we need to operate our business efficiently. Its easy to use, gives great live up to date notifications on job progress and enables us to time manage with great accuracy.

Pros

Ease of use.

Cons

There are some features I would like implementing but we are working with Servicem8 staff to help us achieve this.

Review Source

MG

Michael G.  
Director  
Facilities Services  
Used the software for: Less than 6 months

### "How did I run my business before ServiceM8"

August 11, 2016

5.0

Tried a few different invoicing apps and programs and servicem8 was recommended by a friend who uses it and I now can't believe I used to run my business without this. I used to use a bookkeeper and do Job cards to then be sent to bookkeeper to be invoiced. Job cards and bookkeeper costing me $1000's a month. Now I just invoice myself on my iPad and it's easier than writing out job cards. Bookkeeper was kept on to just pay the bills and keep an eye on overdue accounts for me.

Pros

Ease of use. It's pretty self explanatory. Value for money is amazing and the fact it stores all past jobs so I can just search the customer, find the job and bang it's all right there.

Cons

If I had to give it a con it would only be that I can't link it directly to my bank account to automatically mark jobs as paid but this is a very minor thing.

Review Source

MH

Monica H.  
Business Manager  
Construction  
Used the software for: Less than 6 months

### "New to ServiceM8 and benefiting so much already"

October 30, 2016

4.0

We have recently joined ServiceM8 and just in the short time of using it, our business has benefited so much. It keeps everything organised, syncs well with our Accounting Package and impresses our customers with the sms and email functions. Customer Service seems to always be available when we need them and everything we have had troubles with has ultimately been resolved within a very short time frame.

Pros

Syncing functions. Customer contact functions. Keeps everything in one place for every job.

Cons

Some functions are not user friendly. The templates are difficult to customise. Timesheet function is not very suitable for our needs as it requires clocking on and off. It would be better for timesheets to be created from check in and check out times should a business require that.

Review Source

DS

D S.  
Director  
  
Used the software for: 6-12 months

### "Streamlined processes"

August 23, 2016

3.0

after looking for a system to assist in the streamlining of our processes we found ServiceM8. Easy local support got us up and running quickly. by using ServiceM8 we are able to provide an improved service to our customers

Pros

tractability from start to finish of our service jobs.

Cons

some issue printing job card stickers

Review Source

Response from ServiceM8

August 27, 2016

Thanks! We'll have one of the team reach out to see if there is anywhere we can help with your job card stickers.

JK

Jakub K.  
Director  
Utilities  
Used the software for: 6-12 months

### "ServiceM8 EasyM8"

August 11, 2016

4.0

The more i use it, the more i learn about it, the more smoother, easier, faster my business runs! It is making my business automated, from arriving to job, adding clients, quoting, employees doing the job, invoicing & linking up to Xero Accounting Software.

Pros

Main thing is just having all your jobs, client details so on at your finger tips any where you go.

Cons

Few more features that i would like to see.

Review Source

HS

Hardik S.  
President  
Education Management  
Used the software for: I used a free trial

### "Top down view on entire company, never ceases to surprise with utility."

April 13, 2019

5.0

I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.

Pros

I can allocate work, set schedules, and keep tabs on who does what in my small company. With less than 10 people, and a very rigorous timeline, serviceM8 has been essential in keeping everything in one place.

Cons

None of the plans seem to be right for me. Although the pricing is fine, I'm not sure if I will be able to fully realize the potential of the software.

Review Source

Ben S.  
  
  
Used the software for: 1-2 years

### "null"

May 15, 2016

5.0

Review Source

DR

David R.  
Director  
Security and Investigations  
Used the software for: 1-2 years

### "Just a great allround product"

August 13, 2016

5.0

This product is so easy to use and support my business each day. It is easy for managing stock and selling parts at the correct price. it is easy to contact he customer and manage jobs.

Pros

Links into MYOB for invoicing

Cons

Nothing great product

Review Source

JM

Jackie M.  
  
Construction  
Used the software for: 6-12 months

### "ServiceM8 is Gr8!"

August 11, 2016

5.0

ServiceM8 has transformed the way we manage work in our small plumbing business. It has pulled together multiple threads and given us a powerful tool to work smarter.

Pros

The customer support is awesome. The product is dynamic and the developers are open to suggestions to make small tweaks to make it even better.

Cons

Some of the interfaces with our accounting software are a bit clumsy.

Review Source

DF

Darren F.  
Director  
Construction  
Used the software for: 1-2 years

### "Servicem8 rates!"

August 11, 2016

5.0

Has helped to transform our service business to a paper based chaos environment to a well run digitally organised and efficient company

Pros

The ease of scheduling work

Cons

Linking our quoting system and our invoicing system

Review Source

JK

Jacob K.  
Owner  
Investment Management  
Used the software for: 6-12 months

### "Servicem8, the best of the best when it comes to storing and downloading files."

December 31, 2018

5.0

Our team of developers has been very pleased with what servicem8 has to offer, it is a fascinating platform of downloads and uploads of files, it is true that it has some errors, but they can be solved by the updates that the servicem8 team provides.

Pros

Servicem8 is a very incredible storage software or Cloud for files, it is very automated and easy to use, practical if it is about saving files or important information, and has an incredible interface that only servicem can offer.

Cons

However, it does not have an extensive amount of storage, to obtain it the membership must be purchased, another negative aspect that we can emphasize about the application is that it has a good performance, but does not have high expectations.

Review Source

rA

rami A.  
owner  
Facilities Services  
Used the software for: 1-2 years

### "great system "

August 11, 2016

4.0

been with SM8 a few years now helps manage our business very well, keeps track of all our customer notes and details very efficiently

Pros

cloud based

Cons

invoicing needs fixing, needs better reporting

Review Source

DS

Diana S.  
Cloud Advisor  
  
Used the software for: 1-2 years

### "ServiceM8 is job management system of choice given its functionality and value for money. "

July 13, 2018

5.0

Pros

It is not a difficult system to setup and ease of use enables clients to pick up the system quickly. We love that integrates with XERO and ServiceM8 staff are supportive and always willing to help. It has a selection of add-ons, syncs well and found it to be reliable. Clients enjoy using it.

Cons

I understand reasoning of building to one platform but ashame it only works with Apple products as we have clients with andriod devices. I would also like to see it integrated with more online payment providers.

Review Source

PC

Paolo C.  
Cloud Integrator Specialist  
  
Used the software for:

### "Customer Service"

June 3, 2016

5.0

I don't use the product myself I am a cloud integrator and recommend the product to clients. I had a great customer experience however I would love to have 2 very important things available from service m8: - Face to face training - Phone Support Overall for me and I am sure for lots of tradies who are not that good with technology that level of interaction is paramount!

Review Source

Response from ServiceM8

June 4, 2016

Hi Paolo, Thanks for your review! ServiceM8 doesn't offer phone support or face to face training, but we have a network of partners around the world do offer these services - you can find them here - https://www.servicem8.com/partner-directory. As a cloud integrator yourself, we would love to have you onboard as a ServiceM8 partner who can help small businesses get started with ServiceM8. For more info check out - https://www.servicem8.com/partners. Thanks, Darren

RG

Rick G.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Great business tool"

September 12, 2016

5.0

Great business tool. I especially like how easy it is to schedule jobs. There are many great features.

Pros

Easy to use. Affordable. Alot of features

Cons

Not available on other phone platforms

Review Source

NC

Nick C.  
Director  
Construction  
Used the software for: 1-2 years

### "General Manager "

August 12, 2016

4.0

found it easy to use and really helped our business grow.. really easy to use, could add a few more features ...

Pros

easy to use

Cons

make it easier to export raw data to excel in windows 10,,

Review Source

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