# Page 9 | ServiceM8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is ServiceM8 the right HVAC solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110711/ServiceM8/reviews

---

ServiceM8

4.5 (311)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of ServiceM8

## Showing most helpful reviews

Showing 201-225 of 311 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EG

Emma G.  
  
  
Used the software for: 6-12 months

### "ServiceM8 Review"

August 11, 2016

5.0

I thoroughly enjoy using ServiceM8, mainly for the ease of use and convenience of having everything in the one place.

Pros

How easy it is to navigate around the site and use it to enter jobs, keep track of work, send invoices and access all of our previous jobs.

Cons

I don't think there is anything that I don't like about the software.

Review Source

GI

Gary I.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Service M8 is Awesome!!!"

August 11, 2016

5.0

Super easy to use. Everything I need in a business app! I use the app daily in my HVAC business and I love it!

Pros

Everything

Cons

Haven't found anything I don't like yet.

Review Source

NH

Naomi H.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "The ServiceM8 support team, are really prompt with their responses. "

April 2, 2018

4.0

An organized structure to the information utilized.

Pros

It has an incredibly easy user interface. It is a great piece of programming with a simple layout, that compliments the user experience.

Cons

Like all programs, the other applications you have running, may cause conflict. That cannot be avoided though.

Review Source

SS

Sonya S.  
Office Administrator  
  
Used the software for: 6-12 months

### "EAC Maintenance"

August 11, 2016

4.0

Service M8 has proven to be valuable tool for our business. It allows for multiple users in different areas.

Pros

That I can have staff in different places and all can have access, all can see what is going on and that they are aware of upcoming scheduled jobs.

Cons

Unable to resend an email that has previously been sent,

Review Source

BG

Bryan G.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Service M8 is great!"

August 11, 2016

5.0

Super easy to use, customizable to what I need for my business. Very helpful customer support. Value is amazing.

Pros

Ease of use Features Customer service Value

Review Source

OB

Oskar B.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Excellent software \*\*\*\*\*"

August 13, 2016

5.0

This software has changed my business for the better. I couldn't be happier with the platform. With a few days training this software can improve your whole business+

Review Source

BN

Brendon N.  
Director  
Security and Investigations  
Used the software for: 6-12 months

### "Near Perfect"

August 11, 2016

5.0

Moving forward with my business I need software that could be my brain, remembering recent job, future jobs, contact, problems, etc Servicem8 has worked out well for me and my team.

Pros

Being cloud based my team can look as past works on the jobs they are on, they can see up and coming work.

Cons

Purchase Order need to come in.

Review Source

AH

Alison H.  
Owner  
Utilities  
Used the software for: 6-12 months

### "ServiceM8 Review"

August 11, 2016

5.0

ServiceM8 was just what we need to streamline our process. No more million bits of paper. Improved communications between staff and office and support has been excellent.

Pros

Easy to use phone app.

Cons

I would like to see a better process for larger work in progress jobs including dates for when materials were added/used.

Review Source

rI

rochelle I.  
Manager  
Construction  
Used the software for: 1-2 years

### "Pricing"

April 15, 2020

3.0

Pros

Its great to organise projects and keep photos filed

Cons

They need to give you the option to add additional items, like forms without having to pay over double the month subscription. Also it would be good if you could hide some of the attachments, so only certain users can see.

Review Source

DT

David T.  
Owner/operator  
Construction  
Used the software for: 6-12 months

### "Very useful"

August 12, 2016

5.0

I looked for three years for this. Has all the features for mobile business. I do 6-8 jobs a day plus 4-6 estimates. This software drives me to the location, makes estimates and invoices easy.

Pros

The map. I like to see where my work is located.

Cons

A few quirks. But so many features they are easy to work around

Review Source

AB

Amanda B.  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Better than the rest!"

August 11, 2016

4.0

We're still learning as we have only been using the software for 2 weeks, but so far, its better than the other Job management systems we have tried!

Pros

Customer service it provides for our customers, text messages before arriving at jobs etc., ease of use for team members on the field.

Cons

More information on the little features so they are properly used. A couple of things that don't make sense... eg. Paid invoices not going across to accounting program... Customer info not integrating correctly.

Review Source

Response from ServiceM8

August 27, 2016

Thanks Amanda! Paid invoices should send over to your accounting package, one of our team will be in contact to see if we can figure out what is going on. Regards, Darren

CG

Chris G.  
MD  
Industrial Automation  
Used the software for: Less than 6 months

### "Basic- disappointing development and customer service"

January 27, 2021

4.0

I have reached out to understand the features and struggle to communicate with customer service , I just want to pick up the phone and speak to a human, Servicem8 stop hiding behind email.

Pros

Great features to begin with, reporting features very limited. Unable to report correctly and this will link the expansion of all businesses.

Cons

Missing intervention features and worst of all is the lack of customer support and development forthcoming.

Review Source

LC

Luke C.  
Director  
Construction  
Used the software for: 6-12 months

### "great for my business"

August 23, 2016

4.0

has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess

Pros

the ease to operate for people with out to many computer skills

Review Source

Response from ServiceM8

August 27, 2016

Thanks Luke, making ServiceM8 as easy to use as possible is one of our core values. So it's great to hear!

JM

Jim M.  
Owner  
  
Used the software for: Less than 6 months

### ""Start up business chaos""

August 11, 2016

5.0

I just started a new mosquito control company in New Jersey, fortunately for me business has been doing great and I was finding it very hard to track and organize all the new and repeat customers on the daily basis. Servicem8 has made my life so much easier.

Pros

The ability to pay as you grow, I was putting off using software in the beginning because they were all very expensive then I came across Servicem8 it only made sense to go with them the product looked strong and the concept was spot on for a new business.

Cons

The only thing that could be better or more efficient would be reducing some of the redundancy of adding clients information.

Review Source

JW

Joel W.  
Office manager  
Construction  
Used the software for: Less than 6 months

### "Saves us lots of time and stress"

April 24, 2018

5.0

Pros

Being able to keep track of your workers in the filed and get constant updates on their job status eliminates a lot of unnecessary phone calls. Love the fact it is cloud based. Being able to customize quotes and invoices is great.

Cons

Still not able to create shortcuts, which would save lots of time. Not available for android, which is what has stopped friends of mine from diving into this.

Review Source

AS

Ali S.  
Director  
Construction  
Used the software for: Less than 6 months

### "Fantastic service all round!"

February 6, 2017

5.0

Where do I start?! The software is second to none. It does everything we need it to do from first going out to quote for the customer to the customer accepting the quote, booking the job to then sending over the invoice. It syncs beautifully with Xero and has made the running of our business that much easier. The support staff are excellent! I can't fault them at all. I would 100% recommend ServiceM8 to anyone that is sitting on the fence - you won't regret it!

Pros

It syncs with Xero perfectly. It is simple to use and logical. I love that I can see what happens on the job from it first being a quote to being accepted / declined, booked as a job then being invoiced.

Cons

None

Review Source

TM

Terry M.  
Proprietor  
Construction  
Used the software for: 6-12 months

### "Fantastic management tool"

August 11, 2016

5.0

Fantastic product, easy to setup and use. Great for use with my employees as well. Easy to send customers messages if you're delayed or when you're on your way. Invoicing and quotes always look professional.

Pros

Ease of use

Cons

Merges individual payments when sending through to myob

Review Source

ML

Marcos L.  
Owner  
Construction  
Used the software for: 6-12 months

### "Best and affordable service software in the market!!"

August 11, 2016

5.0

Great service software with many functionality at an accessible price... Integration to quick book and others good accounting programs.

Pros

Very easy to use with fast access an integration to many application

Cons

Hard to customize the quote and invoice templates

Review Source

AT

Anthony T.  
Owner  
Construction  
Used the software for: 6-12 months

### " Just what I needed "

August 11, 2016

5.0

I like it a lot I wish some things could be more customizable. The hour logs are not easy to remember. The tech scoreboards would be nice to have.

Pros

Tracks my guys and reminds me. That's the best part

Cons

Clicking on an off is a pain. I can't adjust time logs

Review Source

TA

Tanya A.  
Director  
Construction  
Used the software for: Less than 6 months

### "Thank you Service M8"

August 11, 2016

5.0

I love Service M8, finally I have found a program that can work with my husband. I have tried a couple of programs before choosing Service M8, and the fact that my husband can use this with ease, makes my life easier. It is easy to take pictures and allocate to the job and add any notes or materials to it. Thank you Service M8

Pros

Ease of use

Cons

Doesn't have anything to deduct CIS from invoices that are paid, also needs to be more tailored and less confusing for Interim invoices, and credits Cannot always type data in the fields - this apparently is something to do with safari. Make it easier to understand using invoices

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Seems like a decent product, only supports iOS therefore useless to us"

June 21, 2018

1.0

Pros

ServiceM8 is very reasonably priced and has a good feature list with a nice clean, user-friendly UI.

Cons

With hybrid apps that now rival native apps, I cannot believe there is still no support for Android devices. How is it that almost every other platform can support both? Why would you thumb your nose at literally 50% of the smartphone/tablet market!?

Review Source

Amy B.  
Inbound Marketing Specialist  
Computer Software  
Used the software for: 6-12 months

### "null"

May 6, 2017

5.0

Review Source

JI

Jonnie I.  
Md  
Information Technology and Services  
Used the software for: 6-12 months

### "Just what we needed! "

August 11, 2016

5.0

It took me ages to find the right thing for my heiress but love this product. There are loads of products out there but not many this flexible

Pros

Easy to just cost effective, and excellent reporting

Cons

Make me an Android App!!!!!

Review Source

JE

Joe E.  
Director  
Construction  
Used the software for: 6-12 months

### "Don't use this product of you want to spend time with your family "

August 10, 2016

5.0

I have been running my business for the last 12 yrs, service mate is one of the single most significant positive changes I have made.

Pros

There is so much

Cons

That other sparky's will start using it.

Review Source

LO

Louise O.  
MANAGER  
Construction  
Used the software for: 6-12 months

### "EXCELLENT FOR SMALL BUSINESS"

August 29, 2016

4.0

Great for organising employees and jobs. The boys have their jobs in one place and not a bunch of papr work orders.

Pros

allocation and check in for employees and customers

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.