--- title: "ServiceM8 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceM8 Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/110711/ServiceM8/" page_type: "product" language: "en" --- # ServiceM8 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceM8 ## What is ServiceM8? ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. We're a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments. ## What is ServiceM8 used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Quoting](https://www.capterra.com/quoting-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Overall rating Based on 311 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price A$29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceM8 alternatives Highest Rated [4.9 (230)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (488)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (1,474)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,306)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/110711/ServiceM8/alternatives/) ## FAQs about ServiceM8 Overview ### What problems does ServiceM8 solve? ServiceM8 solves paper-heavy job management, lost job sheets, double entry, and poor visibility between office staff and field technicians. It centralizes scheduling, live job updates, photos, forms, timesheets, invoicing, and customer communication. Trades businesses, dispatchers, admins, and service managers benefit most from tighter coordination, faster billing, and fewer missed tasks. Answer based on 191 reviews Overview ### Which roles and teams benefit most from ServiceM8? ServiceM8 is most used by business owners, directors, and operations managers who run field service companies and need visibility into jobs, scheduling, invoicing, and team performance. Office managers and administrators benefit from streamlined dispatch, customer communication, and paperwork, while tradespeople use it to manage onsite work and service delivery. Answer based on 270 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ServiceM8 built for? ServiceM8 is built for small trade contractors and service businesses, with 99% of reviewers from small businesses and construction leading at 39%. It also serves facilities services at 21% and security and investigations at 5%, fitting electricians, plumbers, HVAC, refrigeration, pest control, cleaners, and similar field-service trades. Answer based on 311 reviews Features and Usability ### What are the key features of ServiceM8? ServiceM8 includes core field service features like job management, scheduling, dispatch, and mobile access, plus differentiators reviewers mention often: quoting and invoicing, custom forms for paperless documentation, SMS and email communication, staff tracking with GPS, and accounting integrations such as Xero and QuickBooks. Answer based on 153 reviews Pricing ### How much does it cost and what fees or limitations are included? ServiceM8 offers a free plan, then paid tiers from A$29/month Starter to A$349/month Premium Plus, with a free trial available. Limits scale by plan: 50 to 1500+ jobs monthly and included SMS credits. Reviewers often call pricing cost-effective, though some say busy months or running costs can feel expensive. Answer based on 85 reviews Integrations ### Which third-party tools and platforms does ServiceM8 integrate with? ServiceM8 integrates with 10 third-party tools, with reviewer-confirmed connections to Xero, Stripe, QuickBooks Online, Deputy, Mailchimp, and Zapier. Its catalog also includes Google Calendar, Microsoft 365, MYOB Business, and Workato, covering accounting, payments, scheduling, email, and workflow automation. Answer based on 64 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceM8? ServiceM8 is generally quick to onboard for field staff and other nontechnical users, who often adapt with minimal training after a short learning curve. Training is available in person, through live online sessions, documentation, and videos. Admins and teams changing processes or devices may need more setup time, and some reviewers wanted updated tutorials. Answer based on 16 reviews Getting Started and Support ### What customer support options does ServiceM8 offer, and how do users rate the experience? ServiceM8 offers email/help desk, FAQ/forum, a knowledge base, 24/7 live reps, and chat. Users often describe support as fast, helpful, and easy to reach, especially through chat and help articles. Some reviewers, however, report canned replies, slow follow-up on persistent bugs, and frustration when issues remain unresolved. Answer based on 153 reviews Invoicing and quotes ### How good is ServiceM8 for quotes and invoicing? ServiceM8 makes quotes and invoicing fast for many field service businesses, especially small mobile teams and sole operators. It supports custom templates, progress invoicing, payment collection, overdue reminders, and accounting syncs. Some users find invoice setup or preview options limiting, and certain billing workflows can feel cumbersome. Answer based on 96 reviews ## Features AI summary Based on 1,224 Service Dispatch reviews Capterra data shows that buyers of service dispatch software rank the following features as their top priorities: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**66%**) ServiceM8 supports all three of the features reviewers value most: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses coordinate jobs more efficiently, keep customer information organized and easy to access, and give field teams the flexibility to manage work from anywhere, allowing teams to respond faster and deliver more consistent service. Scheduling 3.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 3.5 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.0 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Billing & Invoicing 3.4 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Service History 4.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders ServiceM8 143 features ### All Features - Absence Management: Manage and track employee attendance - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Quoting: Generate rule-based quotes for clients automatically - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Locksmiths: Software is designed specifically for use of locksmith companies - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Property Layouts: Analyze floor plans to generate workflow - Proposal Generation: Create proposals based on costs of labor and materials - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (283) 4.3 Based on 283 reviews ## Pricing Value for money 4.6 (280) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/110711/ServiceM8/pricing/) Free A$0.00 It includes: - 1 User - 30 New Jobs Per Month - 10 AI Assists Per Day - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice - AI Smart Assistant - AI Writing Helper - Online Bookings - Card Payments - Accounting Integrations Starter A$29.00 Flat Rate,Per Month It includes: - Unlimited Staff - Unlimited AI Assists - 50 New Jobs Per Month - 100 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice - AI Smart Assistant - AI Writing Helper - Online Bookings - Card Payments - Accounting Integrations - Progress Invoicing - Reporting Growing A$79.00 Flat Rate,Per Month It includes: - Unlimited Staff - Unlimited AI Assists - 150 New Jobs Per Month - 300 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice - AI Smart Assistant - AI Writing Helper - Online Bookings - Card Payments - Accounting Integrations - Inbox - Electronic Forms - Asset Management - Proposals - Bundles - Progress Invoicing - Reporting Premium A$149.00 Flat Rate,Per Month It includes: - Unlimited Staff - Unlimited AI Assists - 500 New Jobs Per Month - 1000 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice - AI Smart Assistant - AI Writing Helper - Online Bookings - Card Payments - Accounting Integrations - Inbox - Electronic Forms - Asset Management - Proposals - Bundles - Progress Invoicing - Job Costing - Markup Billing - Knowledge - Reporting Premium Plus A$349.00 Flat Rate,Per Month It includes: - Unlimited Staff - Unlimited AI Assists - 1500+ New Jobs Per Month - 3000 SMS (texts Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice - AI Smart Assistant - AI Writing Helper - Online Bookings - Card Payments - Accounting Integrations - Inbox - Electronic Forms - Asset Management - Proposals - Bundles - Progress Invoicing - Job Costing - Markup Billing - Knowledge - Reporting Value for money 4.6 (280) 4.6 Based on 280 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Deputy](https://www.capterra.com/p/167811/Deputy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (297) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (297) 4.5 Based on 297 reviews ## User reviews Overall rating 4.5 Based on 311 reviews Filter by rating 5(212) 4(79) 3(7) 2(4) 1(9) Mentioned topic Sorted by most recent GS GWEN S. FOUNDER AND CEO Health, Wellness and Fitness ### "Was good but not for me" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 12, 2025 Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need. Pros I like the fact that the peogram has a calendar and your able to add customers details whwn booking services Cons I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing ServiceM8 I actually left ServiceM8 to go to Connecteam because their interface and features suites my company better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN David N. Director Computer Software ### "Deal Breaker - No way to accurately track advertising conversions" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 6, 2025 Pros Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc. Cons If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Ben B. Electrical Contractor Construction ### "Good Software. Horrible customer service! " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2025 ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake. Pros Software is very customizable and allows to do things that are not possible with other CRM software. Cons Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Better customization and my brother who is also a contractor uses them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Simon M. Director Electrical/Electronic Manufacturing ### "large Fees. " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 31, 2025 Service M8 were not helpful when requesting a refund on a large fee. I have requested a refund multiple times and rejected. Pros Easy to use. Value for money monthly fees with the option to scale when required. There app is easy to use. Cons Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gareth B. Office and IT Manager Financial Services ### "Reliable, user friendly job management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 Superb. Excellent service, with quick responses to calls for help. Pros Efficient job management platform with superb value for money. Cons There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reasons for choosing ServiceM8 Value For Money, ease of use, platform flexibility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sheri P. Owner Construction ### "Great for small business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 Pretty happy it was great for a small start up company! Pros I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software Cons Less tracking and a little less options than what HCP offers Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing ServiceM8 Because they offered tracking and VoIP for our voice service that also records calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Heather A. Business owner and operator Hospitality ### "Overall dissatisfied" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 February 27, 2025 My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available. Pros The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential. Cons Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Poor quality of features limiting common possibilities which other programs have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kirk B. owner Security and Investigations ### "sm8 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 13, 2025 Innnovative design and good text chat tech support Pros Field app for techs and simplicity yet powerful software integrations Neat features Cons Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Improvement to quality app and new features and GUI Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing ServiceM8 price, features, app, field service management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy F. Captain Commercial Real Estate ### "Cleaning company reviews servicem8" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2024 Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs Pros It allows us to Bill and keep track of employees and jobs all in one place Cons That is only available on Apple products Switched from [MaidCentral](https://www.capterra.com/p/189582/Maid-Central/) Because maid Central became too expensive for the need to the bar company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Marcus I. Engineer Facilities Services ### "Very pleased that we chose ServiceM8 as my work management system." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2024 It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time. Pros It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute. Cons We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently). Alternatives considered [Powered Now](https://www.capterra.com/p/148383/Powered-Now/) [Tradify](https://www.capterra.com/p/152413/Tradify/) [Fergus](https://www.capterra.com/p/155571/Fergus/) Reasons for choosing ServiceM8 We looked seriously at three other systems. All had their pros and cons but ServiceM8 stood out with many more features and integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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