Mavenlink

Mavenlink

4 / 5 254 reviews

Who Uses This Software?

Mavenlink is ideal for professional services businesses, especially in the marketing, advertising, public relations, architecture, engineering, IT services, management consulting and education.


Average Ratings

254 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mavenlink
  • www.mavenlink.com
  • Founded 2008
  • United States

About Mavenlink

Mavenlink transforms your business by uniting project management, collaboration, time tracking, resource management, and project financials all in one place. Users experience better operational execution, greater business agility, and improved financial performance. With Mavenlink, your team gets the insights they need to deliver projects more predictably and profitably. Named leading project management solution by Gartner. "Mavenlink is my go-to for project management" - Forbes


Mavenlink Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Bills of Material
  • Budgeting & Forecasting
  • Change Orders
  • Cost-to-Completion Tracking
  • Invoice Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Purchase Order Management
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Capacity Management
  • Data Visualization
  • Demand Forecasting
  • Drag & Drop
  • Employee Scheduling
  • Filtered Search
  • Resource Allocation
  • Skills Tracking
  • Utilization Management
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Time Tracking
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Mavenlink Reviews Recently Reviewed!


So, yeah, you could call me an evangelist

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities

Cons: Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.

Overall: We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.

Recommendations to other buyers: If you're not a particularly mature organization in terms of Project Management and governance, I highly recommend sitting down with Mavenlink's consultants and getting help with establishment of best practices and setting up your instance on the basis of those best practices and resulting workflow. Don't thwart your own efforts by simply applying the same flawed processes into a new tool.

Great Project Management Tool

Feb 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We've been using MavenLink for over a year now and we are constantly learning new and better ways to utilise all the tools it has to offer. We use it as our core method of communication with our clients, it helps to have all the information in one place. The Time tracking tool is easy to use and we are hoping to take full advantage of the Resource Allocation and Gantt chart in the near future

Pros: - So many options and ways to customise each feature - Time tracking tool is very easy to use, our team prefers it over what we have had in the past - Custom reporting, especially weekly project reports, have upped our client communication game. Our Clients appreciate the extra level of transparency and it has helped us prevent a lot of surprises when the invoice is sent out. - Resource Allocation and Gantt chart really help when it comes to Project Planning.

Cons: - It's really difficult to see WHO is responsible for a task if multiple people are assigned to it. This is a problem when you are looking at a project and want to see who is responsible for what from 30,000 feet. Instead, you need to go to that specific task and read through the comments to see where it stands. There are a few workarounds for it, but then all involved extra work and monitoring to make sure everyone using the system is doing so correctly. - There doesn't seem to be a way to edit a comment once you post it - You can't customise the status options for the different tasks, so something is either in progress, not started, needs information, or completed. It doesn't really let you customise it to follow your workflows.

Recommendations to other buyers: Take your time when setting up your account and do some planning in terms of how you want to use the platform. There are so many different options and ways to customise it that you might get overwhelmed. Also, do a lot of training with your team as well as offer how-to content to your customers using it. That way everyone is using it the same way and you do not need to go back and double check so that you can run certain reports.

Achieve that 30,000 ft view!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using Mavenlink as the primary account administrator for two different companies over the course of four years. The suite has proven to be an integral tool in my everyday professional life within the Marketing industry. It allows my teams to see only what they need to primarily be involved with for any particular day and clears away other clutter they may not be associated with. However, most importantly, it allows many different views when it comes to upcoming work capacity and profitability. This is the feature we were primarily after when signing up for Mavenlink. The instant-update gantt charts allow us to see both all of our current projects and each individual project. This, in addition to the robust resource management tools that are constantly being improved, as enabled our Production team to kick project input and scheduling into overdrive! Our Copy and Design teams love the real-time proofing module as well. The comparison tools are really slick.

Pros: Depth of data analysis and business intelligence, gantt charts, deep task detail options, resource scheduling tools, built-in expense and budget tracking

Cons: There is an intermediate learning curve and may come across as immediately complex to the uninitiated creative. However, 10-15 minutes of poking around and taking advantage of the learning tools and startup tutorials offered by Mavenlink's stellar customer service program will address this minor concern. Mavenlink is a fantastically powerful information source, and with that power comes some proper approach and learning. It's all intuitive, though!

Software Implementation Process with Mavenlink

Aug 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have only been using Mavenlink for a little over 3 month and have already started to see visibility and transparency across the organisation. Mavenlink Insights and analytics reports provide the company with a holistic view of all projects and accounts. We are now easily able to identity project metrics and figures without all of the manual collation and reconciliation which takes an enormous amount of time. Mavenlink have been extremely helpful and accommodating to get us to this point with help of the guys from the MavenOps Program. The 3 months of MavenOps has been fantastic as the team who have been working with us are always willing to help and offer suggestions. Mavenlink were very responsive to our requirements and always willing to help and provide alternate solutions or workarounds if system could meet the requirements. Additionally MavenOps were very quick at turning around reports that we requested. The reports were completely customised to our needs. If a feature could not be achieved the company can submit a "feature request" which means there is a chance that feature can be built later down the track. Mavenlinks 24/7 chat support has also been fantastic in helping the wider organisation with any questions. Overall the software is great but the level of support really helps to lift the product and the overall engagement.

Cons: Given we are an Australian based company there are a few things within the software which are set for the US, for example the date is in the wrong sequence and data refreshes happen at awkward times. These are only minor and don't stop us from achieving our main objectives. It would be helpful to have a little more control over these settings. It would be also good for Super Admin users to have a greater level of visibility. At present even admin need to be invited to a project to view the tasks and approve time etc. It would be helpful for Super Admin users to have this level of visibility with having to rely on a project lead to invite them to a project.

Recommendations to other buyers: I would highly recommend the software and the service. Advise I would give would be for the purchasing company to determine their objectives internally before articulating requirements to Mavenlink to ensure the original vision is not lost sight of. Mavenlink will work best if everyone is using the system consistently.

Mavenlink for small business!

Jan 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Coming from a large tech company, we built most of our project applications in house. After starting with a small business back in November, I spent my first couple of weeks finding the right tool to fit the projects that we manage. Most of the tools we found had something we liked and a lot that was overkill for a small company like us. Mavenlink has several product offerings that cater to different-sized businesses. For example, a lot of other products have an 'enterprise edition' that is expensive for only 3-5 users and is overkill (employee timesheets, etc), however, if we were to downgrade to their lower edition we would lose project essential tools like time-tracking and budget management. Mavenlink's 'professional' offering has everything we need aside from an appointment calendar. However it does integrate with my Google calendar! As a small company, we are able to assign out tasks and see where the project stands at every moment with budget tracking, time tracking, and current priority. Their chat support is also very helpful.

Cons: The fact that you cannot pay month-to-month and have to commit to a year is a bit disheartening for a small company, but we spent lots of time trying it out to make sure it's what we wanted and it has been great so far. I was also disappointed/ confused on the way their users work. You pay for a set amount of users, however, you can add outside users to individual projects as a part of the company and they have access to track time, etc. When we asked support about this they seemed very confused and told us we'd have to pay for more users so we stopped doing that. However, I don't think we'd actually be charged if we did it that way since those 'users' on individual projects don't show up under the user management section.

Recommendations to other buyers: Take your time and really utilize each trial to figure out what works best for you and what your have to haves are. I have other companies try to convince me that I didn't need budget tracking when we are a company that bills based on time. If you know what works for your company, you'll have a better chance at finding it. Don't skimp on the smaller apps just because they're cheap -- you'll be disappointed in the end.

WRIKE to MAVENLINK USER

Oct 25, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Used Wrike for ~8 months and moved to Mavenlink over a year ago. In write you can't track time and expenses. The wrike issue tracking isn't great too. Before moving to Mavenlink, I looked at ~12+ project management tools. It's a pain to move platforms. So we didn't want to make the wrong move. There are so many tools out there. For us, a big priority was being able to track time and projects all in one place. Mavenlink does that and more. It's an awesome tool esp. for design teams and if a lot of your team is virtual.

Pros: - Time tracking integration. Don't have to use a third party tool. - Smart project task management. - Easy to track if "to do" is a "task" or an "issue" (very helpful for website projects where you have a TON of issues to deal with). - Easy to move tasks around and see the overall items you're working on. - Google docs integration. - You can track conversations all in one feed-- on more email. - You can respond via email.

Cons: - So many features. I don't use all of them. - They add on cool features... but want you to pay for them. - Expensive -- but worth it when you're managing a team and don't want to login to a ton of applications. - No dropbox integration. - Takes awhile to get used too. - You can't rename the issue or task items. For example, sometimes I want to change the status title from "needs info" to "client review" -- and I can't edit the status (I could do this in Wrike).

Recommendations to other buyers: - If you're tech savvy, I won't pay for the demo upgrades - Good tool if you have a team to manage and if you manage a lot of details. - Good if your team is virtual or mostly digital. - Not ideal for ppl who aren't tech savvy.

The Top Reasons We Chose Mavenlink

Sep 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: RESOURCE ALLOCATION
Resource allocation is critical in our line of business and it was a major component missing from Active Collab. It is the norm for us to have multiple projects at varying phases of completion and up to 10 team members working on various tasks. As you can imagine, it can become very hard to keep track of workloads and schedule new tasks appropriately. Mavenlink has been a game changer for us in terms of resource allocation! With the click of a button we can now view every team member and get a detailed view of their workload.
FINANCIAL REPORTING
While Active Collab was not void of financial reporting, we needed a solution that was more robust. Once again, Mavenlink did not disappoint. From financials to projects to people, there¿s a report for that! As the Business Manager, I really appreciate the ability to create custom reports. Every client is unique in their needs. Mavenlink helps me satisfy clients¿ needs as well as our own internal needs.

USER INTERFACE AND EASE OF USE
We really love Mavenlink¿s visually pleasing interface and the ability to custom brand it. We liked that the company utilized features similar to some of the popular social network sites. This helps to give it a familiar feel to new users. We also like that it does a good job being intuitive to users¿ needs. This makes it pretty easy for new users to navigate without much instruction. Although we did put some how to videos together for our clients to ensure that everyone is comfortable using it.

CLIENT COLLABORATION
Our clients¿ perception is our reality. It is essential that our clients be able to collaborate with us on their project every step of the way. We were very surprised at the number of solutions that did not allow this. Mavenlink really goes above and beyond in this department. Clients can even use their free profile to create and manage their own personal projects outside of their CommonPlaces project.

COMMITMENT TO IMPROVEMENTS
No one solution is going to land a check mark for every requirement on your list. The one thing that really put Mavenlink ahead of the other solutions we considered was the company¿s commitment to improving their product. Along this journey we heard over and over, if you notice that there is something that we can improve upon, please take a moment to email us with your suggestions. In the 3 months that we have had Mavenlink, we¿ve already been notified of 2 great improvements!

Upped Our Utilization!

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the way Mavenlink automates communication as the project moves on down through the workflow. By using dependency arrows on the gantt chart, our creatives are automatically notified when their tasks are ready to start. It's pretty slick!

Cons: How unforgiving the gantt chart is. I realize it's web-based in a browser, but it really needs an "undo" button.

Overall: We took on Mavenlink when we needed a 50,000 foot view of our department's capacity. The levels of organization that Mavenlink has brought our team's creatives have gone way beyond our expectations. People know exactly what they need to be working on when they come in in the morning. Plus, it allows us to monitor our team's capacity so we know when we need to add more than one creative to a job or even gives us backup when we need to prove why we need to hire more staff.

Recommendations to other buyers: If you're looking for that 50,000 foot view of your team's current workload and future capacity to take on more work, then Mavenlink will do a great job of that for you. Also, if you have processes that you do over and over the same way each time, Mavenlink makes scheduling them a snap.

Mavenlink Rocks

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and communication. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been critical to successfully completing projects.

Cons: The only dislike I have is that I cannot push a change across multiple projects at one time. We use templates for almost every project we launch. Sometimes those templates get updated and those changes need to be applied to current projects.

Overall: We use Mavenlink to project management all new school openings and are now starting to use it for all of our large national events. Mavenlink has definitely helped us open more schools worldwide efficiently and effectively.

Before Mavenlink, communication and documentation were major issues around our projects. With Mavenlink, we are able to document our calls and follow ups within the system itself. Tasks linked to communications are also very helpful. The features I like best are ease of use, Dashboard view of all projects, Templates, sync to Google Apps, and Gannt.

Capterra-loader

One of the weaker project management tools out there. I wouldn't recommend this product.

Nov 25, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: The UI is simple to use most of the time. It's easy to see your projects listed out, even though the organization tools are pretty weak.

Cons: The software is slow. Updates happen at a snails pace. Our team worked directly with the development team at Mavenlink and their process is just plain slow. The program is bogged down and sluggish. It lacks sub-tasks beyond 5 layers, the estimating feature is a joke and they only just recently implemented a basic WYSIWYG in the activity section. You also can't undo activity unless you go back to the feed. Talk to PMs who actually use this product!

Overall: The ability to see my project list at a glance, although this product is plagued with poor support and ultra slow development.

Vendor Response

by Mavenlink on December 18, 2017

Thank you for your insight and feedback regarding your experience. We have forwarded your feedback to our product team and will continue to strive to do better. Your CSM has reached out out to you to learn more and continue to advocate on your behalf, regarding these product enhancements and all your concerns. We look forward to continue to working closely with you regarding your experience. Have a nice day and happy holidays.

Abruptly changed pricing.

Jun 27, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Long story short, I had been paying a certain amount for 6+ years, they kicked my credit card, made me reenter the info and told me that plan wasn't available anymore (no prior notice). Then I was faced with the decision to upgrade to a plan that was 6x more than my original plan! I talked to 2 reps and they both told me "we don't offer that plan anymore". All of this happened in the middle of the week while I am trying to deal with my clients. Anyway, I began using zoho projects which I like much more, it has an app and it integrates with a lot of other zoho products. I would highly recommend since the pricing is similar. I left Mavenlink mainly because of the inconvenience, but ZoHo truly provides the same service plus more!

Pros: The workspace was professional, branding gave the sense of personalization. The file space seemed to be unlimited at the time.

Cons: They don't have an app, the mobile equivalent site is not as user friendly as an app would be. Some of the screens are not responsive on a desktop.

One of the top project management solutions out there

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to you use, assigning tasks, creating templates, mobile friendly, integration with google apps.

Cons: not much we can think of.

Overall: We've been utilizing mavenlink for over 4 years and I have nothing but great things to say it. They've come a long way from 4 years ago and there's been many updates and improvements that pretty much covers everything you would need in order to manage any projects with team members across the globe or locally. It's a very robust solution that makes things easier to communicate with team members, assign tasks, dead lines, create templates for projects and even involve your client to review the progress and comment. It also intergerates with Google Apps which is great and you can easily sync your tasks on to your google calendar and attach email communications.

any firm that focuses on team projects should give mavenlink a try.

Recommendations to other buyers: take some time and learn all the features because it pretty much covers everything you would need to manage large or small projects with two or hundred team members.

Capterra-loader

Good tool for Internal improvements

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Absolute perfect customer support. We have put resource planning somewhere easily accessible for the whole company. Even before Mavenlink, we had Microsoft Project for this, and it was not as easy-to-use as Mavenlink. The support we've gotten from the Mavenlink team is awesome. Whether it's getting questions answered, prioritising potential feature enhancements, or giving feedback on the product road map . I always know that our voice will be heard and considered.

Cons: Everything is fine, it is just we use custom fields on almost all tasks we create, so when created templates with these task lists because we re-use a lot of the same tasks. Unfortunately, templates do not save custom fields so we've had to add these each time we apply a template. It could be improved.

Overall: Our organisation has been able to streamline a group of integrated teams into a well structured project management tool. It's helped to track our progress in many ongoing projects. It made the team fulfil tasks faster.

Capterra-loader

The basics are there, but too many features fall flat.

Nov 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I can add a project, estimates and budget and track overall progress. It has given us a more robust look at what is happening across all projects.

Cons: Too many features feel incomplete. The invoicing, estimates and user permissions are convoluted and lacking enough that our company cannot use them. Resource Management requires duplicate entry of information between planned and scheduled time. It should be easier to link the two together and plan around exceptions.

Overall: Benefits include matching estimates and budgets to tasks and breaking apart milestones with tasks and sub-tasks. Activity communication is pretty good.

Vendor Response

by Mavenlink on December 18, 2017

Thank you for your insight and feedback regarding your experience. We have forwarded your feedback to our product team and will continue to strive to do better. Your CSM has reached out out to you to learn more and continue to advocate on your behalf, regarding these product enhancements and all your concerns. We look forward to continue to working closely with you regarding your experience. Have a nice day and happy holidays.

PlanNet Consulting in its Fourth Year Using Mavenlink

Jun 09, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Mavenlink has a user-friendly, intuitive interface that enables our consultants to enter their time and expenses quickly and easily. It's integration with Quickbooks allows us to import data from Mavenlink into the appropriate income and cost categories saving time from doing it manually. We also love the Master Planning feature to get a better handle on our backlog and revenue forecasting as well as resource utilization. This ties into the Analytics reporting feature that gives us the information critical to decision-making. Lastly, the application is continually upgraded with new features based on user input including ours.

Cons: There's not much to dislike. I'd like to see a more robust file storage capability so our clients can access documents through a tiered folder structure. I'd like to see the Analytics reports and invoices have the added capability for customization.

Recommendations to other buyers: Give it a test run before implementing it to ensure it meets your needs. Make sure to get your questions answered by one of Mavenlink's expert, have your Super Admin get trained on all of Mavenlink's features, decide how it should be configured for your business, and train, train, train your users to utilize the software's full capabilities.

Great Product to Bring the Team Together

Jan 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Since our startup we've used basic spreadsheet tools to capture and analyze data. It was possible to generate project metrics and profitability, but the process was cumbersome. That information is just a click away now. We've also eliminated much of the possibility of our employees entering time to the wrong codes with the task assignment functions.

Pros: Our organization includes some office staff, but is mostly made up of remote employees on our client's project sites. Mavenlink has given us a great tool for communicating with our team, as well as capturing time and expense entries via the Cloud. Our employees really like the interface and the ability to log time and expense from their mobile devices. Also, we've found the online workspace to be of great value in transmitting and archiving information and files. Our implementation included support from Laura Pierce and her BIASS team. Laura led us thru integrating our processes with the capabilities of the tool via a weekly meeting. Action items were identified and quickly addressed. Laura was always there to assist with answering questions and being a sounding board for my ideas. It was also a neat experience to have the BIASS team use the Mavenlink tool to setup and manage the BIASS project.

Cons: Most of the opportunities I see with the tool could be considered enhancements to the time and expense processing function and invoicing processes. These include: * More flexibility in the Admin's abilities to review, edit and approve project charges in the invoicing cycle would be helpful. *The ability to provide greater detail of expense charges on the invoice (which is a current action item with Mavenlink for us), and * The ability to push transactions that are not time and expense entries, such as taxes, unit bill amounts, etc. to QuickBooks would be helpful.

Worst UX/UI in a project management tool ever.

Jan 08, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I dont think I can think of one thing in Mavenlink that another tool did better. It is simply inferior in so many ways, even to free project management tools.

Cons: It is extremely slow! Every click results in a loading.gif. In comparison to Asana which is INSTANT no matter what you click. I cant find my projects where I need them, I cant find my tasks where I need them, I cant get to important information without clicking 10 things and sifting through scrollable windows and sliding boxes. They are HIDING content behind and Show More; links. They are using PAGINATION on lists of projects... omg. No. Show everything, list everything, please stop making us bob for apples every time we need to find something. Oh yeah, and the proofing system doesnt even notify you or the task about a conversation happening within it. Changes to your proof? No clue. You cant mention someone in each area, only in the activity feed.

Vendor Response

by Mavenlink on January 09, 2018

Thank you for your feedback. We value your insights and I have shared your comments with the team to help us improve. I see you have some concerns and would like to address those a little more directly in order to improve your experience with us. We would like to have your CSM reach out to you, but due to the anonymity of this review, we are unable to do so. Please feel free to contact our support team at support@mavenlink.com, for further assistance or to give us more information on how we can connect with you to assist you with your concerns and answer any questions you may have. Thank you.

Mavenlink is very good.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: The only things I would need Mavenlink to add is as follows: -Have some sort of instant messaging service between members on a project. -Allow us to private more than one person when sending messages using m.mavenlink.com. -Have a real app that we can download from PlayStore/ Windows App Store or any other app store so we can use the full functionality of Mavenlink through the app -Also in the future, we could have some sort of video conferencing ability for persons on a project to have virtual meetings. That would be a dream!

Pros: It allows my colleagues in different countries to be kept up to date on different aspects of the various projects.

Cons: No instant messaging. App needs to available on Windows store/Playstore/other popular app stores so we can use Mavenlink on our smartphones.

Robust Project Management

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Mavenlink would be an outstanding solution for anyone in need of organizational assistance. It's flexible enough to meet unique requirements, yet robust in ways that allow for in-depth project management.

Pros: ¿ Campaign-based invitations allowing only relevant team members access to specific projects ¿ Details, Checklists, Notes, Proofs, etc. for each individual task ¿ Post (and pin) overviews, descriptions, files, and comments to the Activity Feed to keep all team members informed ¿ Task-related Time-tracking, Budgeting, and Resource Planning for all types of team members ¿ Proofs section for collaborative reviews

Cons: ¿ Beginners may be overwhelmed with so many options and use-cases. However, the organization of tools and the vast availability of features and documentation help the user establish their own workflow that fits their unique individual needs.

Great Project Management Tool!

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Pros
- First and foremost, MavenLink has an amazing support team. They are extremely helpful and responsive.
- MavenLink is clean and modern in terms of the look and feel, plus we are able to customize it for our brand.
- Weekly reporting: Thanks to MavenLink, we were finally able to start sending weekly reports to to our customers so they would know how many hours were allocated to their Project the prior week and what tasks were completed. This is drastically helped our client communication.
- Easy to use: This product is relatively easy to use and get project, clients, employees up and running. Employees love how easy it is to log their time and keep track of various tasks. There is a bit of a learning curve to get people used to responding to and keeping track of tasks since it is set up more like a Social Media Feed than other systems.
- Clients love that they can respond to various tasks directly from their email, it helps keep everything in one place. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been extremely helpful when it comes to managing our projects.
- The team at MavenLink is constantly working on improving the product and educating their customers on best practices and different ways to use the platform.

Cons
- The 'activity feed' can be a bit confusing and cause some issues in terms of using the product. I have found that other options are more intuitive, while MavenLink requires some training and constant review to ensure everyone is using it correctly.
- I really dislike the fact that you cannot determine who is responsible for what task, ie if multiple people are assigned to a task, you cannot see whose hands it is in. There are a few work arounds for this issues (subtasks, only having one person assigned to the Task while the rest are followers) but they require more effort and are often over looked.

Achieve the 30,000 ft. view!

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team loves the amount of perspectives Mavenlink affords us when we need to gauge our incoming work and available resource capacities. The easy to operate Task Lists give our Creatives clear information when it comes time every morning to quickly get to work and know what is important and what can wait. The drag-and-drop gantt charts make scheduling and adjusting projects quick work for our Production team.

Cons: Given how powerful the suite is, it might come across at first to the unseasoned Creative as slightly overwhelming. Though, this feeling is quickly surpassed by empowerment once they understand how intuitive the UI/UX is.

Mavenlink helps us get project info to the people who need it.

Jan 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When my team began a search for a new project management and resource management tool we were replacing a file based process, which meant that project information was all over the place. Since we've implemented Mavenlink we've enjoyed a HUGE improvement in team members and senior managers knowing exactly where to find the status of a project, what tasks people are working on, how the budget is burning, etc., all in real time.

Pros: Staff Resourcing - Mavenlink is the only product we found that realizes how important resource planning is to a service company. With Master Planning and scheduled hrs we have added visibility and granularity into our resourcing plans that wasn't possible with our old MS Project based process. Mavenlink is also focused on improving this area even more in 2016, which I am very excited about. Project Planning - By introducing Mavenlink Templates into our Project Management processes, we've been able to standardize project plans and also make them easier to create. Partnership - Throughout my engagement with Mavenlink I have felt connected to their team and like my company was a partner rather than just another sale. They are always available to answer questions and ask for feedback about upcoming features that will benefit us.

Cons: We would really benefit from the addition of a view only user role for senior management, so we didn't need to manually add them to all projects. I would also really value some more search filter options on many pages and including search parameters into the URL so a specific search can be shared.

been using for 4-5 weeks, and there are serious gaps in the capabilities of the product.

Aug 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the way you can create sub-data within a project/task

Cons: There are serious gaps in the product. #1: MavenLink does not allow for ulti-tiered timesheet approval process. This capability is a "must have" for any enterprise-level account and is provided in all of the solutions I have used in the past (OpenAir, Changepoint, Sophity, to name a few.)

Only the simplest of organizations can get value from this solution.

Overall: none

Vendor Response

by Mavenlink on August 21, 2017

Andrea, thank you for taking the time to share your feedback. We¿re thrilled that you¿ve found the flexible work breakdown structure features of Mavenlink to be of value. In terms of our timesheet functionality, although we¿ve released a number of timesheet innovations and enhancements this year, we¿ve yet to release the feature you¿ve mentioned. We¿ll definitely take your valued feedback into consideration to guide our roadmap and future development priorities. Also, we¿ll be reaching out to you directly with the hope of scheduling time to better understand your needs and the enhancement opportunity. Thank you, again. Tiffany Nguyen Client Advocacy Mavenlink

Top-tier team collaboration tool

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Since I was hired a little more than a year ago, Mavenlink has been an integral part of how my team and I work on projects. Mavenlink's built-in modules have made it easy for team members to leave feedback on project deliverables. The platform also provides an archive of project deliverables, making it easy for team members to upload and download any given aspect of a job, from images to text documents. Mavenlink's task tracker also helps team members prioritize and stay on schedule. I would highly recommend Mavenlink for any digital marketing group.

Cons: Trying to find something I dislike about Mavenlink is actually sort of a challenge. Email notifications can get to be a little much, but those can be adjusted in users' profile settings.

I can now put my data to work for me

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: When I started my new job as Project Director at Primitive Spark, we had a variety of systems for managing our clients and operations, but most were not connected. After researching a ton of project management tools, we found Mavenlink to be as robust as we needed it to be without being overwhelming. The quick snapshots of the Analytics reports let you know if you're on track while the trends that are pulled from the Insights are very powerful to help us manage and course correct our estimate, resourcing and burn rate. Onboarding was easy and I always felt I had the support needed. So happy to have a single tool to help me do my job successfully.

Pros: Resourcing, Scheduling for projections, the ability to compare actuals vs. scheduled/estimates, timetracking with a timer/timesheet or in the weekly timesheet tool - flexibility to do it however works best for you. Easy onboarding of team...

Cons: The Gantt chart is slow to load when you have a large project plan, there is no in tool estimate feature really that is comprehensive, there are workarounds, but would love to see that added.

Recommendations to other buyers: Great for a small-medium sized company. Really simple to use and support is great. This allows me to manage my team and my company's profits through easy-to-use dashboards to understand what's going on at a project level as well as companywide. I no longer feel like I'm throwing a dart in the dark. Take Mavenlink to combine all your project management and financial information into one tool, you'll be happy you did.

Mavenlink will save you tons of time and money!

Jul 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mavenlink is pretty awesome! Though it can seem a bit pricey, the tool itself covers a wide array of what our company needs on a daily basis: from project management to billing integration with our Quickbooks. When it comes customer service, you can get ahold of chat service within seconds any day or time of the week.

Pros: Project Management Milestone Management Task Management Resource Management Invoicing Planning App integration

Cons: Mobile app still needs work Pricey, but not that much in the grand scheme of things. Needs better scheduling views such as calendar or kanban style options

Recommendations to other buyers: Mavenlink can be a "be all" solution for nearly any business. From project management to invoicing, it just works!

A good project management and time tracking resource

Jun 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The Mavenlink customer support team is quick to respond to any issues we had brought up and, other than the lack of integration with our Quickbooks, it is a solid project management service.

Pros: We've used Mavenlink for a few years, and the biggest asset to it is time tracking and project/task time allocation. The resource availability and scheduling are also nice features.

Cons: The biggest hindrance we encountered was the lack of integration with the Canadian version of Quickbooks we use. This led to some additional work required on our accounting side to export the time entries and bring them into Quickbooks.

Our entire business is built around Mavenlink

Jun 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Mavenlink strikes the perfect balance between robustness and ease of use. Project management is absolutely essential to our business so it's important that we're given the tools necessary to effectively manage projects. However, vast tool sets typically come tethered with the disadvantage of cumbersome and/or difficult functionality. Mavenlink has navigated this issue masterfully and provides a tool that is powerful and yet intuitive and easy to use. I'm also very impressed with their constant push for improvement. We have been using Mavenlink for a year and a half and have found that they are constantly pushing out new updates, upgrades, features, etc. They take user recommendations and requests seriously and strive to make their product better on an ongoing basis, which is not an easy task when your product is pretty solid to begin with.

Cons: I would love to see recurring project management integrated with the tool, both from an invoicing standpoint and a task management standpoint. I believe this is on the horizon but hasn't rolled out yet.

Recommendations to other buyers: Use the project workspace! That's what sold us on Mavenlink. You can jump on a call, do the demo process with salespeople, and still walk away knowing little more than you did before the call. I believe that to be true for every SaaS product. The features are only as important as they apply to your business. Try the demo! Sign up and use it, I think you'll be pretty surprised at how Mavenlink's environment can be customized to suit your needs and workflow.

Mavenlink has helped us to move forward ...

Mar 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I spent a lot of time setting searching for a project management tool that worked well within our company, gave us all the information we were looking for, was easy to work with, looked good and didn't force us to change our existing processes and ways of doing things. Mavenlink was the only software that even came close to our needs and since we started using it, it has really changed things around for our company. Thanks to all the information & financial insights that Mavenlink delivers, we are finally able to make decisions that are based on facts instead of gut feeling.

Pros: Mavenlink is very user-friendly and made it really easy for us to introduce the software to our staff. All information is kept in one place, which makes information-sharing much easier and everyone on the project has a better and more realistic idea of timelines, deliverables, allocated time etc. The support and customer service has been excellent so far, so a big thank you to Vanessa! The live chat is very useful and I also love that Mavenlink listens to its clients' feedback and uses their experience to improve the functionality.

Cons: The integration with Quickbooks UK is still very basic so we can't really make use of it at the moment. The time tracking could also be simplified as it can get a bit confusing.

They started out good for the price.

Jun 27, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They started out good for the price. Now their customer service is subpar, their product has not evolved well, and they are charging more. Non-responsive, non-customizable dashboard. They lock you into a contract and quote user agreement when you question their changes and usability. Would never recommend to anyone.

Pros: integrates with Quickbooks

Cons: poor service, poorly evolved product, locked into a contract, no custom dashboard, raised their prices, non responsive site

Vendor Response

by Mavenlink on July 01, 2015

Jodi, thanks for being a Mavenlink customer for the past few years. It¿s because of loyal customers like you that we¿ve been able to grow at the rate we have and be recognized for our innovation by industry thought-leaders like Gartner. We¿re sorry that your recent experience with us didn¿t hit the mark. Our goal at Mavenlink is to deliver class-leading SaaS solutions and services, and we believe in constant innovation (much of it driven by customer feedback) to get there. We will take your feedback to heart as part of our innovation and improvement efforts, and hope to have the opportunity to better serve you in the future. For now, since we have a line of direct communication with you, we look forward to further discussing your feedback and needs with you. Thank you, Zack Helvey VP of Customer Success Mavenlink

Experienced IT Professional

May 25, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Does exactly what it sets out to achieve - provides a collaborative project management environment that hits all the right buttons. It has improved our project control and reporting and allowed us to engage our Clients. We stopped using Clarizen as soon as we found Mavenlink and are now weening ourselves and our clients off Basecamp. Mavenlink covers both deep PM features and functionality with an ease of use that allows clients to see what is happening without need to get involved with the 'how'. Whilst the product isn't 100% perfect - it is heads above other products that I have used and reviewed.

Cons: Needs a company/team calendar function. You need to be able to block out users absence / holidays / etc. easily - and Mavenlink doesn't handle that without having to set up an 'absence' project. GANTT / Project views - need to be able to save your views.

Recommendations to other buyers: Whilst getting to some of the functionality is not obvious to start with - I have found that 99% of the time it exists - and when you do find it (or the Live Chat points you in the right direction) then you think - OK that's actually obvious..... so if you take a trial - take the time to find out how to use it properly. It is one of the best products I've used over the last 30 years.

Mavenlink has changed our business!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Mavenlink is very user-friendly and made it really easy for us to introduce the software to our staff. All information is kept in one place, which makes information-sharing much easier and everyone on the project has a better and more realistic idea of timelines, deliverables, allocated time etc. Mavenlink has really helped us to improve our time-keeping and get a better idea of the time that our staff actually spends on completing specific tasks. The financial overview on all our projects has also proven to be very useful.

Cons: The integration with Quickbooks UK is still very basic so we can't really make use of it at the moment. The time tracking could also be simplified as it can get a bit confusing.

Recommendations to other buyers: I spent a lot of time setting searching for a project management tool that worked well within our company, gave us all the information we were looking for, was easy to work with, looked good and didn't force us to change our existing processes and ways of doing things. Mavenlink was the only software that even came close to our needs and since we started using it, it has really changed things around for our company. Thanks to all the information & financial insights that Mavenlink delivers, we are finally able to make decisions that are based on facts instead of gut feeling.

Capterra-loader

I find Mavenlink to be intuitive and rich in interesting features!

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can create templates for projects and groupings of tasks. I also like that I can export just about any information I need to an Excel spreadsheet/CSV file.

Cons: I don't like the automatic update to move a date out in Gantt view when I'm trying to create a dependency for a task following a task before it that occurs on the same day. It's pretty annoying.

Overall: This has streamlined project management within our agency, and made us more efficient with our time dedicated to project planning.

Great customer service from the Mavenlink team

Nov 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean look and feel.

Cons: It's not as user-friendly as I would like. I wish it was easier to be reminded about tasks. I'm new to the software so there is still a lot that I have left to learn.

Overall: I've been using Mavenlink for about a month now and I'm really liking the tool. I manage a team of 8 x Account Executives for a Marketing Firm that deals with multiple people billing work on the same customers. As a manager, I've liked the reporting aspect. I suggest adding a feature voting tool so that people can vote on features they need added the most. I have a lot of suggestions. =)

Recommendations to other buyers: I do not like how a new window is constantly opening up. I ended up beginning to use the Timesheet feature to add time and that has been great. I wish it was easier to set reminders regarding open tasks. If I have a task that has started time and then add a sub-task it removes the time from the dashboard view even though it can be seen under timesheets, which seems confusing. I wish it was easier to see if I've already added time to a task and how much time. Maybe it's something I just need to understand better. I wish I understand how groups worked better. I would love a Starting Kit that I can give my new employees which shows them how to learn Mavenlink as a beginner. The Knowledge Base is good when trying to find something specific but not when you are just starting and don't know what you don't know. =)

Mavenlink is a step up from our previous system

Mar 04, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Mavenlink is super easy to use and integrates well with our workflow. The software is much more powerful than our previous project management software without much added complexity. We are a small agency with a backlog, so the utilization and planning portions of the software help out immensely. I also like that the product integrates with Google Apps, and the chrome web extension is helpful as well. The company continues to better the product. We've had the software for less than 6 months, and they've already made two updates with new/better features.

Cons: A lot of this stuff is just being picky, but: the mobile version of the site is usable, but not as intuitive as the desktop version. As far as I know there is no native mobile app. There are several times where you jump from one screen to another when it would be nice if you could record data directly on the current screen (time tracking for example). Some features seem like they should go together but are not necessarily interconnected (task estimates and scheduling for utilization would be an example). I wish user permissions were a bit more fine-grained.

Recommendations to other buyers: Definitely try out the trials if available. Spend the time to put a real project into the system and see how it works. A lot of the time, the demos looked slick, especially when run by a salesperson. You really don't get into the details of how features work and whether or not the software will ease into your workflow with just a demo. In our experience, none of these software packages are a 100% fit for our needs. We picked the one that was 90% and figured out workarounds for the other 10%.

We have been very impressed with Mavenlink so far. As an agile consulting company, we need flexible and responsive business systems to stay ahead of our competition.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is far more than a project management app. This is a complete enterprise management platform.

Pros: Mavenlink provides an off the shelf cloud based business operations system that complements our business model well. We took advantage of the MavenOPs onboarding support feature as well and have been very well supported as we transition our current systems and projects into Mavenlink. Its ease of use, comprehensive support and economic price point delivers a comprehensive enterprise planning and reporting suite at a fraction of the costs of larger (more cumbersome) systems. The level of support from the Mavenlink team is really impressive.

Cons: I would like to be able to white label email notifications and organic Xero integration but when weighed up with the pros these fade into irrelevance. And that is saying something for us as we rely so much on integration.

Not impressed. Wasted money.

Jun 06, 2014
2/5
Overall

Comments: Mavenlink has over-promised and under-delivered in a key way for my team. This has resulted in $1400+ being wasted on a tool that we will not use. We have gone back to our assortment of tools (Asana, Harvest, etc.) which work well even though they are disconnected from one another. My recommendation: do not buy Mavenlink. There are several examples of Mavenlink's failure. One would be the ¿Light CRM¿ feature which was promised to me in May by a sales person, and has been ¿coming soon¿ for several years (!) according to their team. The forum thread here: https://mavenlink.zendesk.com/entries/330867-Light-CRM-capability They repeatedly states that ¿it¿s a priority¿ ¿coming 2nd quarter of this year (2012)¿ also again saying in 2012 that ¿A CRM integration and Light CRM within Mavenlink is on our roadmap for this year. We are working hard to release some very exciting enhancements and integrations as quickly as possible to our customer base. On the thread above, people left a comment on Sept. 22 2013 which sums up how I feel regarding the Mavenlink team¿s promises and lack of delivery. October 3rd, 2013, Mavenlink says that ¿we are about to begin development¿¿ Hmm, that was supposed to be happening in 2012. And we still have nothing.

Pros: Relatively good service. There were a few times that a support request took several follow ups to get any answer, but overall pretty good. The live chat support in the app is really nice. It was easy to "get started."

Cons: I've got a list of eight, but the review length is capped and won't let me type any more.

Great product, great team!

Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company of ~150 reached its tipping point with project managers keeping .mpp projects plans in a file system. Our Traffic Manager was managing resourcing in another separate .mpp, so we had a very difficult time with capacity planning and could not interact well with our data. Mavenlink has hugely improved this with its reporting, resource management, project planning, and time tracking all in one system. We are very pleased with our implementation of this!

Pros: - Ability to compare scheduled hours to actual hours - Robust reporting, both custom and out of the box options - Interactive Gantt - Easy to link conversation to project tasks - Flexible project templates for team re-use - Custom fields - Amazingly supportive Mavenlink team!!

Cons: While these are my biggest cons, I also know there's improvements on the way: - Building a project plan takes a little getting used to if you're a diehard Microsoft Project person. - Timer doesn't allow you to switch between tasks very easily. - Can't easily export project plan or Gantt in a nice view.

Best project management tool for our firm

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly interface, easy to implement, great time tracking tool, project budget control, best access level management, and so on...
We tried at least three other PSA and PPM tools and Mavenlink provided the best value. Their support and training programs have been outstanding even compare to some big brand names in the tech industry.

Overall: Employee and project time and budget management.

This has saved our company so much time in project management overhead.

Mar 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intuitive - it's relatively easy to learn and manipulate according to my needs. I have several different views for quick access to the information I need on each project. The communication features with coworkers is also a plus!

Cons: The only thing that bugs me right now is that it's a bit cumbersome to find historical data in the tasks. I have to scroll through a lot to find it.

Good for time tracking.

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - Good cloud based time tracking service that can allocate time to projects and sub-tasks - Assign billable and cost rates to each team member, and assign a role with various permissions - Project and task notes, details and budgets

Cons: - Limited export compatibility with quickbooks Canada. - Limited customization. - Would be better with additional child task levels.

Great team collaboration and project management

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The solution is clearly valuable. It increases our team efficiency, improves quality of time tracking, and makes data for decision making by managers more organized and accessible.

Cons: One of their greatest strengths can also be a weakness. They continually roll out meaningful upgrades. My experience is they are well tested, but sometimes the changes require people to adapt to a new way of accessing the same information. You need to be willing to adapt with it. You could not write a manual on how to use mavenlink and think it will stay up to date.

Recommendations to other buyers: Start with evaluating what the 2-3 core features are that are a must have for your business/team. Determine which applications to consider and assess them based on usability of those features so you know that you break-even and gain value on your investment quickly.

Is used for daughter's piano lessons

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really enjoy this app and being able to look up her assignment for the week, to communicate with the teacher with any questions, having the ability to upload video or pictures.

Overall: I am able to see everything my daughter is working in at her music school and have a way to communicate directly with her teacher with any questions over assignments. It is a safe, secure wa to communication.

Project Management and Accounting Solution

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team used it to track complicated software projects which had many different contractors. It seamlessly integrated into Quickbooks which made invoicing and billing easy. I liked the different permission levels we could offer to our various users (clients, consultants, devs, etc).

Cons: There are a lot of different features which means there is a learning curve. The layout is intuitive but it will take some time to become comfortable.

Overall: It simplified our workflow and allowed us to keep projects moving forward.

So call me a Mavenlink evangelist...

Dec 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Mavenlink to manage dozens of concurrent project engagements across a number of development teams. I appreciate the elegance of the UI, the ease with which we were able to implement it in our organization, the flexibility and built-in reporting capabilities of the core product. Rate cards and financials integration is well done, and resource planning continues to be improved with intelligent updates. I highly recommend the Business Insights add-on; the extended reporting capabilities are well-thought-out. As important as the product capabilities are, the staff at Mavenlink are superb - Our Client Success rep is communicative, super-responsive and was exceptionally helpful when we cut over from our old tools for time tracking and task management.

Pros: Excellent built-in reporting, easy to set up for all members of the team. Does a great job with task, project, and role-level budgeting and financial reporting.

Cons: Doesn't retain customized views in the Gantt mode. Resource planning is good, but not quite there yet in terms of plotting multiple concurrent and projected engagements at the role level - but they're working on it. Converting estimated hours to scheduled hours works, but isn't as effortless as it could be.

Wonderful Software, Customer Setup Support is Lacking

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: We run a small firm of 5-10 employee's and this software has revolutionized the way we schedule projects (MS project was far to aggressive for our requirements). Project flow, resourcing and scheduling are very intuitive and the level of detail is invaluable. The whole experience is easily customized to your kind of business (we have on average between 30-60 projects, up to 140 tasks per project to give you an idea of our scope.) We do not have a formally trained Project Manager on Staff but the interface was easy to learn and looks to be able to expand with us as we grow in size.

Our setup was a logistical nightmare however. Our assigned support expert was often non-responsive to simple requests and provided almost no real training on how to set up the system in a way that was tailored to our specific company requirements and billing structure. There are no phone numbers you can call, e-mail is the only communication method provided. We actually ended up trading in his support for extra time with a training manager who finally got us up and mostly running. I would say we are utilizing about 80% of what the software is capable of at 4 months into implementation mostly due to lack of attention to detail during setup. (We do not bill or invoice through this software.)

On a lower level support is wonderful. We often use the Live Help Chat (with a great success rate) and the knowledge base covers a wide range of topics and seems to be continually developing. If you have motivation and initiative this is a great product.

Mavenlink Software

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is effective and has a great user interface. The ability to customize the interface with company specifics is very good. Invoices look very professional as well, and are easy to send, save as a .pdf, and attach. I had a billing problem due to a rather complicated ramp up of my licenses, and they were very good to fix it and refund the overage, without any problems.

Cons: The permission levels seem a bit off, and adding people to projects does not always work like it should. There is a work around. I also have not yet been able to integrate it with quickbooks, however I have not yet spent the time with tech help to get that going.

Compared to other Project Management solutions, Mavenlink has solved the 2 biggest problems I had.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Mavenlink, I'm able to see time entries and budgets in real time. The Mavenlink support and integrations teams have also been a huge help in customizing their product to suit our needs.

Cons: My biggest con is that checklist items do not have to be checked off before a task can be marked complete.

Overall: Being able to see budgets and time entries in real time are my biggest benefits with this software. Before Mavenlink, I was having to do the math to figure out how much of a budget had been used, etc. as well as how time was entered.

Capterra-loader

Good project management product

Apr 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Have used Mavenlink for a while now. The product is very very feature rich, almost anything from scheduling, project management, tracking, reporting and billing, everything works. The flexibility in terms of user access management is also great, can use with consultants and customers as well.

Cons: The product is expensive, also the focus on plug and play the product is rigid in terms of adopting to custom requirements. Would prefer intuit if the requirement is very custom

Best project manager out there

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is the reason why I am able to be organized and work 50+ hours a week. I am able to find all my projects in one place with all the files and links that I need. It saves a bunch of time than to be digging in folder after folder. There are some great integrations with Google. We use it to also track time and expenses.

Cons: I think it is expensive. If it was cheaper, I think the entire company would implement this software.