Professional Advantage

1Staff Back Office

4 / 5 11 reviews

Who Uses This Software?

Mid to Large Contingent Staffing Firms


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • Professional Advantage
  • www.profad.com
  • Founded 1989
  • United States

About 1Staff Back Office

Specifically designed for the Staffing and Recruiting industry and built into Microsoft Dynamics GP, 1Staff Back Office empowers your team with familiar productivity tools and features like Web & Mobile Time and Expense Collection, VMS Time Imports, Complete Invoice Flexibility, Gross Margin and Commission Reporting. Improve your cash flow with 1Staff, by Professional Advantage.


1Staff Back Office Features

  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control

Vendor has not completed this information.

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

1Staff Back Office Reviews Recently Reviewed!


1Staff Back Office

Aug 28, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Because we use GP for accounting, 1Staff Back Office is a perfect fit. The analytics capabilities using the WebHouse product the one of the best I have ever seen. Being able to pull together reports very quickly is key to understanding our business.

Cons: There is nothing that stands out about the software that I would consider a con.

Overall: We have been using the software for over 8 years. I have found that anything I want to change or update now costs a great deal. I feel the way the company bills for consulting is unfair. They bill 1 hour minimum, but if the project only takes 15 minutes and then you want another change you will have to pay for another full hour. I find this frustrating and unfair.

Great with a few flaws

Aug 28, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that its very straight forward and simple. There are defiantly alot of features that I don't use but the ones I use are easy and to the point.

Cons: The way credit have to go into the system, invoice reversals how they only take the bill rate into consideration and forget the pay(this makes is clunky and makes me have to process manually), also that you cant have a Bill with a credit applied to it.

Satisfied customer GP/PAM

Dec 07, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: The product provides us with a complete "lights out" solution from web timesheets to invoice, payroll, subvendor AP and commissions with no re-keying of anything. It calculates overtime (every flavor of OT) automatically on both the billing and payment side. It allows client managers to approve timesheets on the web at accounts where that is an appropriate business process. The product delivers the value, scalability and accuracy we were looking for.

When looking for staffing software you need to be wary of small vendors who might go out of business and leave you with a disaster on your hands. The Microsoft/Profad combination provides the financial stabilty I was looking for in a vendor.

Cons: The Microsoft GP product is a little outdated from a technology and flexibility standpoint, but it is a very mature product from a functionality standpoint, so GP does what we need. PAM (aka 1staff) provides the industry specific, highly flexible staffing features.

Overall: If I had it to do over again, I would make the same decision. Great product, great company (Profad).

The reason I gave a 3 out of 5 rating on ease of implementation is because the product is flexible and highly configurable, so it takes some complex analysis by a Profad consultant to do the set up right. I highly recommend that you budget for consulting assistance so you get the most out of your purchase.

One Staff

Aug 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: CRM is customizable and can be adapted to your neeeds

Cons: Customization's are not easy and are very costly

Overall: OneStaff is very difficult to work with. They are not responsive. They do not do what they say they will. The are very disorganized. They have no idea about our software . It seems next to impossible to get any thing accomplished when working with them.

Vendor Response

by Professional Advantage on September 07, 2018

I'm extremely sorry to hear that Professional Advantage has failed to meet your expectations.
The core values we continuously strive for include Customer Focus, Integrity & Ethics, Team Work, Quality and Courage. We're committed to demonstrating these values in everything we do.

At your convenience, I hope we can setup a time to speak with you (Demetrios.Demetriou@Profad.com). I've contacted your account manager and they will be in touch.

Thank you for taking the time to provide this feedback!

1 Staff Back Office

Aug 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it makes up for the short comings of Great Plains

Cons: That we still have to use Great Plains.

Overall: Helps with allocation of revenue and payroll and related expenses among departments. Good customer support .

1Staff review

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly. I love that it connects with GP.

Cons: The information shared about upgrades. I would like to know when new upgrades are available

Overall: Excellent customer service

Customizable

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is customizable so we can use it how we need it.

Cons: Customizations can sometimes take a long time to test and complete.

1Staff Back Office

Aug 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use with several options of modifying data

Cons: Customer service response time when an issue arises

Capterra-loader

Large Staffing Firm Using 1Staff Back Office

Sep 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Significant improvement over our previous platform. Handles sub contracted workers as well as employees. Paid-when-paid feature is awesome!

Cons: I think our company is one of the largest (if not THE largest) and most complex implementations they have done. A few features need some more work to get this operational 100% for us.

Overall: Overall, we are quite pleases so far, and are looking forward to the efficiencies this will bring

1Staff Review

Aug 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customizable. Works with our accounting package. Gives us better access to our payroll & billing information.

Cons: Our customization has caused programming issues & frustrations with our users.

Overall: Now having the ability to send invoices electronically has been a big efficiency booster. We are still trying to increase our electronic timekeeping usage, but need some bugs to be worked out before people feel confident to push it.

Julio Singzon - Profad Review

Aug 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to use

How straightforward it is to use

Cons: Customer Service is a bit lax

Ticket system inconvenient to use, it would be nice to pick up the phone and speak to somebody rather than issue a ticket and wait for a response