# 1Staff Back Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1Staff Back Office the right Human Resources solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110839/1Staff/reviews --- 1Staff Back Office 3.9 (14) [View alternatives](https://www.capterra.com/p/110839/1Staff/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 1Staff Back Office Ease of use 3.8 Customer Service 3.5 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill Rowland, MBA F. Manager of Operations Accounting Staffing and Recruiting Used the software for: 6-12 months ### "Large Staffing Firm Using 1Staff Back Office" September 7, 2018 4.0 Overall, we are quite pleases so far, and are looking forward to the efficiencies this will bring Pros Significant improvement over our previous platform. Handles sub contracted workers as well as employees. Paid-when-paid feature is awesome! Cons I think our company is one of the largest (if not THE largest) and most complex implementations they have done. A few features need some more work to get this operational 100% for us. Review Source Matt R. Controller Staffing and Recruiting Used the software for: 2+ years ### "Lackluster support and significant bugs affect user experiene " December 25, 2018 4.0 When we called to ask support staff how to make ACA surcharges on the line-items of the invoices round to more decimal places; they advised us that the general rounding preference under the currency setup in GP/Dynamics would control that preference. This advice turned out to be erroneous, but now we're stuck with more decimal places throughout GP/Dynamics (including checks) and the preference setting is irreversible. Pros It enables the importation of Adapt data into GP/Dynamics Cons Bugs that cause inefficiencies in work flow. Such as: direct hire invoicing errors and ACA surcharge rounding errors. Review Source KR Karl R. Executive VP Accounting Used the software for: 2+ years ### "One Staff" August 30, 2018 1.0 OneStaff is very difficult to work with. They are not responsive. They do not do what they say they will. The are very disorganized. They have no idea about our software . It seems next to impossible to get any thing accomplished when working with them. Pros CRM is customizable and can be adapted to your neeeds Cons Customization's are not easy and are very costly Review Source Response from Professional Advantage September 7, 2018 I'm extremely sorry to hear that Professional Advantage has failed to meet your expectations. The core values we continuously strive for include Customer Focus, Integrity & Ethics, Team Work, Quality and Courage. We're committed to demonstrating these values in everything we do. At your convenience, I hope we can setup a time to speak with you (Demetrios.Demetriou@Profad.com). I've contacted your account manager and they will be in touch. Thank you for taking the time to provide this feedback! VR Verified Reviewer Senior Contract Billing Analyst Staffing and Recruiting Used the software for: 2+ years ### "Great with a few flaws" August 28, 2018 4.0 Pros I like that its very straight forward and simple. There are defiantly alot of features that I don't use but the ones I use are easy and to the point. Cons The way credit have to go into the system, invoice reversals how they only take the bill rate into consideration and forget the pay(this makes is clunky and makes me have to process manually), also that you cant have a Bill with a credit applied to it. Review Source PL Phil L. VP Staffing and Recruiting Used the software for: 2+ years ### "1Staff Back Office" August 28, 2018 4.0 We have been using the software for over 8 years. I have found that anything I want to change or update now costs a great deal. I feel the way the company bills for consulting is unfair. They bill 1 hour minimum, but if the project only takes 15 minutes and then you want another change you will have to pay for another full hour. I find this frustrating and unfair. Pros Because we use GP for accounting, 1Staff Back Office is a perfect fit. The analytics capabilities using the WebHouse product the one of the best I have ever seen. Being able to pull together reports very quickly is key to understanding our business. Cons There is nothing that stands out about the software that I would consider a con. Review Source VR Verified Reviewer Operations Support Team Lead Staffing and Recruiting Used the software for: 6-12 months ### "Julio Singzon - Profad Review" August 29, 2018 5.0 Pros I love how easy it is to use How straightforward it is to use Cons Customer Service is a bit lax Ticket system inconvenient to use, it would be nice to pick up the phone and speak to somebody rather than issue a ticket and wait for a response Review Source PP Parker P. CEO Used the software for: ### "Satisfied customer GP/PAM" December 7, 2010 4.0 If I had it to do over again, I would make the same decision. Great product, great company (Profad). The reason I gave a 3 out of 5 rating on ease of implementation is because the product is flexible and highly configurable, so it takes some complex analysis by a Profad consultant to do the set up right. I highly recommend that you budget for consulting assistance so you get the most out of your purchase. Pros The product provides us with a complete "lights out" solution from web timesheets to invoice, payroll, subvendor AP and commissions with no re-keying of anything. It calculates overtime (every flavor of OT) automatically on both the billing and payment side. It allows client managers to approve timesheets on the web at accounts where that is an appropriate business process. The product delivers the value, scalability and accuracy we were looking for. When looking for staffing software you need to be wary of small vendors who might go out of business and leave you with a disaster on your hands. The Microsoft/Profad combination provides the financial stabilty I was looking for in a vendor. Cons The Microsoft GP product is a little outdated from a technology and flexibility standpoint, but it is a very mature product from a functionality standpoint, so GP does what we need. PAM (aka 1staff) provides the industry specific, highly flexible staffing features. Review Source DW Davika W. Collections Accounting Used the software for: 2+ years ### "Feed Back" September 27, 2018 3.0 Good Pros New Updates and learning all the new capability to help with our daily work Load Cons Before it was the functions not working for us but now once we receive and know where the tools are to help guide us on how to process helps a lot Review Source JC Jane C. Controller Staffing and Recruiting Used the software for: 2+ years ### "1 Staff Back Office" August 28, 2018 4.0 Helps with allocation of revenue and payroll and related expenses among departments. Good customer support . Pros That it makes up for the short comings of Great Plains Cons That we still have to use Great Plains. Review Source LH Les H. VP of Administration Staffing and Recruiting Used the software for: 2+ years ### "1Staff review" August 28, 2018 5.0 Excellent customer service Pros User-friendly. I love that it connects with GP. Cons The information shared about upgrades. I would like to know when new upgrades are available Review Source KB Katie B. AR Coordinator Human Resources Used the software for: 2+ years ### "Customizable " August 28, 2018 5.0 Pros The software is customizable so we can use it how we need it. Cons Customizations can sometimes take a long time to test and complete. Review Source JA John A. Director of IS Staffing and Recruiting Used the software for: 2+ years ### "Staffing Software" October 12, 2018 4.0 Pros Ease to use and integration with GP. Time card software is easy to use. Cons The process to upgrade is very time consuming. Review Source JB Joellen B. Senior Accountant Staffing and Recruiting Used the software for: 2+ years ### "1Staff Back Office" August 30, 2018 4.0 Pros Ease of use with several options of modifying data Cons Customer service response time when an issue arises Review Source CH CHRISTINE H. Controller Staffing and Recruiting Used the software for: 6-12 months ### "1Staff Review" August 30, 2018 4.0 Now having the ability to send invoices electronically has been a big efficiency booster. We are still trying to increase our electronic timekeeping usage, but need some bugs to be worked out before people feel confident to push it. Pros Customizable. Works with our accounting package. Gives us better access to our payroll & billing information. Cons Our customization has caused programming issues & frustrations with our users. Review Source Similar Products Featured