---
title: "BambooHR Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about BambooHR Software - reviews, pricing plans, popular comparisons to other Human Resources products and more."
source_url: "https://www.capterra.com/p/110968/BambooHR/"
page_type: "product"
language: "en"
---

# 

 BambooHR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 7, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BambooHR

## What is BambooHR?

The BambooHR all-in-one platform gives your growing organization the foundation it needs to build a thriving workplace now and far into the future. It brings together best-in-class solutions, capabilities, and integrations all in one place, with a single source of data. You’ll directly impact the employee experience all while managing important tasks, workflows, and data solutions, functionality, and integrations to build now and into the future.

## What is BambooHR used for?

[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Recruiting](https://www.capterra.com/recruiting-software/)

Recognitions

Shortlist

Overall rating

Based on 3,533 user reviews

Reviews sentiment

Positive

95%

Neutral

4%

Negative

1%

Pros & cons

Intuitive and accessible platform

Comprehensive HR process automation

Payroll integration and flexibility issues

High and escalating costs

Starting price

$10

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Direct Deposit Payroll / 2026
-   Human Resources / 2026
-   Onboarding / 2026
-   Payroll / 2026
-   Performance Management System / 2026
-   Benefits Administration / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## BambooHR alternatives

Highest Rated

[4.9 (4,853)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (1,921)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (5,305)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (1,376)](https://www.capterra.com/p/130949/Paycom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/110968/BambooHR/alternatives/)

## FAQs about BambooHR

Overview

### What problems does BambooHR solve?

BambooHR solves scattered employee records, paper-based onboarding, manual PTO tracking, and repetitive HR admin by centralizing profiles, documents, approvals, hiring, and performance tasks in one system. HR teams, small-business administrators, managers, and remote employees benefit most from better visibility, self-service access, and automated reminders that reduce follow-ups and spreadsheet work.

Answer based on 2351 reviews

Overview

### Which roles and teams benefit most from BambooHR?

BambooHR is most used by HR leaders, generalists, and recruiters who manage employee records, hiring, onboarding, and time-off workflows. Operations and office managers rely on it to streamline people processes, while executives and business owners use reporting and dashboards to monitor headcount, performance, and organizational compliance.

Answer based on 3372 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is BambooHR built for?

BambooHR is built mainly for small businesses, which make up 71% of reviewers, with computer software leading at 12%. It also serves midsize companies at 22% and some enterprises at 7%, with notable use across information technology and services at 8% and construction at 5%.

Answer based on 3463 reviews

Features and Usability

### What are the key features of BambooHR?

BambooHR includes core HR management features like employee records, employee self-service, document storage, and time off management. Reviewers also focus on differentiators such as onboarding workflows with e-signatures, applicant tracking, payroll, and customizable reporting, with role-based permissions and mobile access supporting daily HR processes.

Answer based on 1294 reviews

Pricing

### How much does it cost and what fees or limitations are included?

BambooHR starts at $10/user/month for Core, with Pro at 17/user/month and Elite at 25/user/month; a free trial is available. Reviewers often call it a good fit for small businesses, but some say advanced features, payroll, benefits administration, and time tracking add-ons can raise total cost.

Answer based on 313 reviews

Integrations

### Which third-party tools and platforms does BambooHR integrate with?

BambooHR integrates with Indeed, Slack, Google Calendar, Paylocity, Paychex Flex, Greenhouse, Deputy, and TalentLMS. It supports over 100 integrations across recruiting, payroll, scheduling, and communication, and reviewers also mention connections with Okta, Lever, Lattice, JazzHR, Google Docs, and TRAXPayroll Solutions.

Answer based on 358 reviews

Getting Started and Support

### How easy is it to onboard and train a team on BambooHR?

BambooHR is generally quick to onboard and easy for employees, managers, and nontechnical users to learn, with live online sessions, webinars, videos, and documentation available. Reviewers say end users often need little training, while admins usually need more time for setup, permissions, custom workflows, reporting, and the training module.

Answer based on 248 reviews

Getting Started and Support

### What customer support options does BambooHR offer, and how do users rate the experience?

BambooHR offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup and day-to-day questions, with useful videos and articles. Some report slower chat queues, inconsistent follow-up, and frustration when replies lean too heavily on tutorials for complex issues.

Answer based on 697 reviews

Security

### How does BambooHR handle data security and access control?

BambooHR uses customizable access levels, multiple administrator roles, field-level permissions, SSO with Google and Azure AD, automatic inactivity lockouts, logout protections, and optional two-step verification. Reviewers also note some friction: permission setup can be confusing, certain approvals require full admin access, and login or authentication can feel cumbersome.

Answer based on 333 reviews

## Who uses BambooHR?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and accessible platform

96% positive reviews out of 628

Most reviewers find ease of use valuable, highlighting intuitive navigation, minimal training needs, and simplified HR tasks.

Shani S.

COO, 51 - 200 employees.

"It's very intuitive and you can tell that it's designed by people who are passionate about people management."

Payroll integration and flexibility issues

42% negative reviews out of 314

Some reviewers describe payroll as lacking seamless integration, requiring manual work, and offering limited automation or customization.

Mark H.

Operations Manager, 11 - 50 employees.

"What I liked least about BambooHR is that the payroll features are not great and it is not quite as helpful as Google Drive is."

Comprehensive HR process automation

96% positive reviews out of 429

Most reviewers describe HR management as streamlined, centralizing employee data, automating tasks, and improving workflow efficiency.

Sathwika M.

SDET, 51 - 200 employees.

"It has significantly streamlined our HR processes and improved efficiency across the team."

High and escalating costs

44% negative reviews out of 216

Some reviewers indicate pricing is expensive, with add-on fees, per-employee charges, and limited transparency for smaller businesses.

Christian A.

Manager, 2 - 10 employees.

"The only thing holding me back is the lack of transparency in showing the pricing for core vs pro on their website."

Modern, clean user experience

95% positive reviews out of 330

Most reviewers report the user interface is visually appealing, logically organized, and easy for teams to adopt quickly.

Fabrizio G.

Architectural Designer, 51 - 200 employees.

"The interface is very clean and easy to access all the features and the overall resources management quality through the product is productive and the performance management is very simple."

Frequent glitches and slow support

64% negative reviews out of 202

Some reviewers report bugs, inconsistent workflows, occasional crashes, and slow customer support response times, especially outside the US.

cole A.

Technician, 11 - 50 employees.

"Sometimes slow causing issues with punch times, has intermittent issues with the time punch button not registering"

## Features

AI summary

Based on 14,356 Human Resources reviews

Capterra reviewers highlight these as the Human Resources features buyers care about most:

-   **Employee Management** (**43%** of reviewers rated this feature as critical)
-   **Payroll Management** (**59%**)
-   **HR Management** (**45%**)

BambooHR supports all three top-priority features: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses keep employee records organized, handle payroll accurately, and manage core HR processes in one system, allowing teams to save time, reduce manual work, and maintain more consistent workforce operations.

Employee Management

4.5 (210)

86.67% of 210 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Payroll Management

4.3 (541)

58.23% of 541 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

HR Management

4.6 (605)

72.89% of 605 reviewers that rated this feature as important or highly important

You benefit from a comprehensive, intuitive platform for managing employee records, onboarding, compliance, and performance. Reviewers find it streamlines HR tasks, supports e-signatures, and enables employee self-service, though some mention the training module could be more robust.

Time Off Management

4.6 (468)

68.16% of 468 reviewers that rated this feature as important or highly important

It helps you automate and streamline time off requests, approvals, and tracking. Reviewers indicate it’s easy for both employees and managers, integrates with Google Calendar and Slack, and supports custom policies, though some wish for broader integration and improved reporting.

Employee Database

4.6 (1,093)

71.27% of 1093 reviewers that rated this feature as important or highly important

With this capability, you get a centralized, customizable, and searchable repository for all employee data, documents, and org charts. Reviewers appreciate its user-friendly interface, self-service options, robust reporting, and improved data accuracy, though some want more customization.

Vacation/Leave Tracking

4.6 (586)

70.31% of 586 reviewers that rated this feature as important or highly important

It gives you real-time visibility into vacation and leave balances, easy request and approval workflows, and a shared calendar. Some reviewers feel it’s user-friendly and transparent, but note occasional issues with custom PTO plans and syncing with external payroll systems.

BambooHR 158 features

### All Features
- 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager
- 401(k) Tracking: Track 401(k) participant contributions and employer match
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity/News Feed: Continuous profile-based stream of news and activity
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle
- Application Management: Track, manage and store the applications of potential future members, customers or candidates
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Attendance Tracking: Track the attendance of specific individuals or groups
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automatic Time Capture: Automate recording of time to reduce human error
- Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers
- Benefits Management: Record employee's benefit plans and selections throughout career progression
- Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Candidate Management: Build, track, and maintain relationships with candidates
- Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes
- Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines
- Candidate Tracking: Record interactions, notes, and developments with candidates
- Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement
- Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates
- Clock In/Out: Track employees' arrival and departure timings for payroll purposes
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Data Security: Protect sensitive data for digital privacy
- Data Visualization: Graphical representation of data
- Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck
- Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts
- Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Electronic Forms: Digital forms that are shared and accessed online
- Electronic Signature: Digitally sign online documents
- Email Templates: Pre-made examples and templates for emails
- Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks
- Employee Database: With this capability, you get a centralized, customizable, and searchable repository for all employee data, documents, and org charts. Reviewers appreciate its user-friendly interface, self-service options, robust reporting, and improved data accuracy, though some want more customization.
- Employee Directory: Access names, contact information, and roles of employees in a centralized repository
- Employee Engagement: Tools to improve and measure employee satisfaction and involvement
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities
- Employee Portal: Online portal where employees can access and track their own information
- Employee Profiles: Centralized storage for employee data, records, and performance metrics
- Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Employee Self Service: Gateway through which employees can access the system
- Employee Time Tracking: Track and measure time worked for employees
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Event Calendar: A list of events with their respective dates
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- For Mobile: Compatible with mobile devices
- For Small Businesses: Designed for small businesses
- Goal Management: Allows employees to set and manage work or career related goals
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Health Insurance Administration: Set up and manage health insurance benefits for employees
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- HR Management: You benefit from a comprehensive, intuitive platform for managing employee records, onboarding, compliance, and performance. Reviewers find it streamlines HR tasks, supports e-signatures, and enables employee self-service, though some mention the training module could be more robust.
- HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees
- Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals
- Internal HR: Designed to be used by internal recruiters or HR hiring managers
- Interview Management: Create and track interviews with a reminder system
- Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview
- Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences
- Job Description Management: Create, share, and manage the distribution of job descriptions/duties
- Job Management: Manage and track all job information and associated tasks
- Job Posting: BambooHR offers seamless job posting to sites like Indeed, ZipRecruiter, and Glassdoor, with customizable templates and applicant tracking. Users think it simplifies hiring, supports collaboration, and integrates with social media, but some want more job board integrations, especially with LinkedIn.
- Job Requisition: Request a new hire, explain the need, and determine available budget
- Labor Forecasting: Predict labor requirements based on past and present data/trends
- Learning & Development: Facilitate training materials that help employees grow and progress in their positions
- Leave Tracking: Manage and track employee attendance
- Life Insurance Administration: Set up and manage life insurance benefits for your employees
- Mass Notifications: Send messages to multiple recipients at the same time
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Multi-Language: Manage and support multiple languages
- Multi-State: Pay employees in multiple states with correct tax deduction amounts in each
- Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments
- Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal
- Online Time Tracking: Track employee and task times using internet connection
- Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts
- Orientation Workflow Management: Create orientation programs for new employees or students
- OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant
- Overtime Calculation: Manage and record overtime hours for hourly employees
- Payroll Integration: Facilitates integration with multiple third-party payroll systems
- Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently
- Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more
- Peer Appraisals: Peer/teammate feedback and review on individual's performance
- Performance Appraisal: Evaluation process that provides feedback on an employee's job performance
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Performance Review Management: Create, fill out, and send performance reviews to individual employees
- Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
- Policy Management: Create, manage, and track policies and procedures within an organization
- Project Time Tracking: Measure time to completion or hours worked for projects
- Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group
- Punch card: Clock in and out online or with a card
- Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Reporting: Active reporting of data and metrics
- Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization
- Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Resume Database: A searchable repository of candidate profiles
- Resume Search: Search through the software for stored resumes
- Resume Storage: Upload and store resumes
- Retirement Plan Management: Set up and manage retirement benefits for your employees
- Review Cycle Tracking: Follow the progression of a task associated with performance reviews
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Sick Leave Tracking: Track and manage sick leave time
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Skills Tracking: Track employee skills, competencies, training & qualifications
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions
- Talent Pool: Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role
- Task Management: Create, manage and track all task activities and progression
- Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors
- Team Management: Organizing a group of people to accomplish a task
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Attendance: Track and manage employee's work hours to improve payroll accuracy
- Time Off Management: It helps you automate and streamline time off requests, approvals, and tracking. Reviewers indicate it’s easy for both employees and managers, integrates with Google Calendar and Slack, and supports custom policies, though some wish for broader integration and improved reporting.
- Time Off Requests: Tools that allow employees to request/schedule time off
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Timesheet Management: Track the amount of time spent on a job or task
- Training Management: Track employee/learner's progression through training programs
- Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance
- Vacation/Leave Tracking: It gives you real-time visibility into vacation and leave balances, easy request and approval workflows, and a shared calendar. Some reviewers feel it’s user-friendly and transparent, but note occasional issues with custom PTO plans and syncing with external payroll systems.
- Variable Workforce: Utilize third party services to cover unforeseen labor needs
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees.
- Wage Garnishment: Automatically subtract garnishments from wages
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.4 (3,480)

4.4

Based on 3,480 reviews

## Pricing

Value for money

4.5 (2602)

Free Trial

[View pricing plan details](https://www.capterra.com/p/110968/BambooHR/pricing/)

Core

$10.00

Per User,Per Month

It includes:

-   HR Data
-   Reporting
-   Hiring
-   Onboarding
-   Time-off Tracking
-   Benefits Tracking
-   Integrations Marketplace
-   Add-on options for Payroll, Benefits Administration, and Time Tracking

Pro

$17.00

Per User,Per Month

It includes:

-   HR Data
-   Reporting
-   Hiring
-   Onboarding
-   Time-off Tracking
-   Benefits Tracking
-   Integrations Marketplace
-   Performance Management
-   Employee Experience
-   Employee Rewards
-   Employee Community
-   Add-on options for Payroll, Benefits Administration, and Time Tracking

Elite

$25.00

Per User,Per Month

It includes:

-   HR Data
-   Reporting
-   Hiring
-   Onboarding
-   Time-off Tracking
-   Benefits Tracking
-   Integrations Marketplace
-   Performance Management
-   Employee Experience
-   Employee Rewards
-   Employee Community
-   Compensation Management
-   Custom Dashboards & Analytics
-   HR Benchmarks
-   Premium Services
-   BambooHR Marketplace
-   Add-on options for Payroll, Benefits Administration, and Time Tracking

Value for money

4.5 (2,602)

4.5

Based on 2,602 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[

Awardco](https://www.capterra.com/p/140428/Awardco-Employee-Performance/)[

Deel](https://www.capterra.com/p/205015/Deel/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (2716)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2,716)

4.5

Based on 2,716 reviews

## User reviews

Overall rating

4.6

Based on 3,533 reviews

Filter by rating

5(2311)

4(1049)

3(138)

2(19)

1(16)

Mentioned topic

Sorted by most recent

JH

Jack H.

FS comaplints

Utilities

### "Simple, straightforward and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 8, 2026

Overall, my experience with BambooHR has been very positive. It is a user-friendly platform that makes accessing personal information, completing HR tasks and keeping up to date with company-related information straightforward. The system is easy to understand without requiring much guidance, which I found particularly useful.

Pros

I found BambooHR really easy to use and straightforward to navigate. The layout is clean and the information is generally easy to find, which made managing HR-related tasks much simpler.

Cons

There were some areas where certain information or functions could have been easier to find, and occasionally the system could feel a little limited depending on what you were trying to do. However, these were relatively minor issues overall.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Adjunct Professor

Education Management

### "Intuitive Site for Everyone"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 8, 2026

It's great! You can get people to sign documents that are linked in Bamboo HR which makes referring back and accessing them easy!

Pros

Bamboo HR is so easy to use! I love all the information you get at a glance and how easy it is to see more. When looking at my payroll, I am able to see my pay, taxes, deductions all at a glance as well. The site is very intuitive. It makes it easy for small and large businesses to manage what's happening on a daily basis. I love that it's an all around helpful site for everyone. Colleagues know who's out for the day, who just got hired, and how much sick and vacation time they have as well.

Cons

If you are trying to use it on a mobile browser, you can't always see what you see on the website. Be aware as you are opening/reviewing documents.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Guillaume T.

AI Director

Design

### "Beautiful polish UI and simplest onboarding ever. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 8, 2026

I love it. I use that as part of my onboarding process with my company, and everything was great. What I really liked was really the UI and the beautiful design.

Pros

Simple, easy and nice UI ! I really like the fact that there was no burden in selecting anything, and it's beautifully done.

Cons

Honestly, nothing. It was really good and easy. I'm really very happy with everything so far. This is great.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Sylvia R.

Payroll Supervisor

Staffing and Recruiting

### "Great app. Love it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 7, 2026

Helps me schedule days off and keep record of what I have available. It is a great asset to have and love it

Pros

Good product. Is a great tool to help myself and my employer with scheduling days off and seeing whats available.

Cons

Nothing. Bamboo is very helpful. It has been a great tool for myself and employer. I wouldnt change anything.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

ST

Safiya T.

Consultant

Staffing and Recruiting

### "Welcoming and Easy to Use!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 7, 2026

An easy to use platform and it feels welcoming! I think it's a good platform for business' to use and I reccommend it.

Pros

It's really easy to use and the aesthetic of the website is pleasing. It feels welcoming logging into BambooHR and I like how it always gives updates for the company such as recent hires and peoples birthdays.

Cons

Honestly, there is nothing that stands out to me that I dislike. I enjoy using this platform and I will continue to use it.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

FS

Fiona S.

Assistant teacher

Child Day Care Services

### "Review of bamboo "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2026

Pros

So easy to use! very clearly ran! everything is organized and easy to find! I use bamboo every week and its made it very easy too keep track of my hours and trainings I need to do. Very clear communication.

Cons

I didn't love my transition from part time to full time, I had to make sure I put my time for the whole week at once or I would lose those days.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BB

Brenda B.

OPERATIONS

Logistics and Supply Chain

### "Bamboo HR Exp"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 5, 2026

Pros

It's very easy to use and accessible in multiple ways, I can edit my information and i have access my account very quickly

Cons

Overall, I like everything, I can't say anything negative everything works 100% good and I feel very comfortable wearing Bamboo HR

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MV

Macon V.

Unified Communication Spec.

Government Administration

### "Bamboo Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 5, 2026

My overall is that I like it and find it to be a useful tool to have certain HR questions answered without having to reach out to HR.

Pros

The fact that all the information that you need about yourself or other members employed by the city is available.

Cons

Some of the questions that are asked should not matter if you are qualified for the job that you are being hired for

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Jean-Baptiste R.

Ship Tracking Analyst

Information Services

### "Easy, intuitive and pleasant to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2026

My overall experience with BambooHR has been very positive. Everything generally runs smoothly, whether managing everyday HR tasks, accessing company information or applying for a position. It is simple, intuitive and reliable.

Pros

BambooHR is very easy and intuitive to use. The interface is clear, well organised and visually pleasant. It is generally very easy to find what I need. Company announcements and HR communications are also easy to access. I also had a very good experience using BambooHR when applying to join the company and later when applying internally for a new position. The application process was clear and straightforward.

Cons

Some menus or options are only available if they have been activated by HR, so occasionally I need to contact HR to access a feature. However, this is quite rare.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KM

Kelli M.

Process Control Administrator

Civil Engineering

### "Praise to Bamboo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 5, 2026

My experience with the app has been smooth, and engaging. The app is clean and easy to navigate safely through, making it simple to complete tasks without unnecessary steps. Performance has been consistent, with (almost nothing/very little) bugs or crashes, and features work as expected. I especially appreciate how the app balances ability to do things with user-friendly design, offering helpful reminders and customization options that improve usability.

Pros

I like how easy it is to navigate. The booking of holidays or days off really makes the whole process very light feeling.

Cons

Sometimes the login don't work and you have to reset the password. Even if you just reset it, sometimes not always it still refuses to work.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/110968/BambooHR/reviews/)

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