--- title: "ProBusinessTools Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ProBusinessTools Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/110970/ProBusinessTools/" page_type: "product" language: "en" --- # ProBusinessTools Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProBusinessTools ## What is ProBusinessTools? 20 to 1000 employees, the #1 Internet Based software to manage your field service technicians. ProBusinessTools gives your growing business a competitive edge. Our SAAS software application provides real time management to more than 200 service, utility, field management, construction, cable, and ISP companies including Fortune 500 and brand retailers in the United States and around the world. ## What is ProBusinessTools used for? [Security System Installer](https://www.capterra.com/security-system-installer-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProBusinessTools?[Manage this product listing](https://www.g2.com/products/probusinesstools/claim_requests/new?auto=true) ## ProBusinessTools Overview Updated August 2026 AI summary ProBusinessTools offers cloud-based field service management for businesses of all sizes, combining work order and workforce management with CRM, scheduling, and dispatch capabilities. Key features include billing, electronic signatures, GPS tracking, inventory oversight, and mobile access. Optional tools such as calendar management, monitoring, and a self-service portal provide added flexibility for diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProBusinessTools 4.6 (12) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $250 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.6 (782) Value For Money 0.0 (0) Value For Money 4.4 (377) Customer Service 4.8 (12) Customer Service 4.6 (724) ## ProBusinessTools alternatives [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77264/mHelpDesk/) ## FAQs about ProBusinessTools Overview ### Which roles and teams benefit most from ProBusinessTools? ProBusinessTools is most used by business owners, presidents, and co-owners who need visibility into company performance and day-to-day operations. Operations managers and COOs rely on it to streamline workflows and coordinate teams, while sales leaders and IT executives use it to support customer processes, system oversight, and operational efficiency. Answer based on 12 reviews Overview ### What company size and specific industries is ProBusinessTools built for? ProBusinessTools is designed for service companies of all sizes that need scheduling, work order management, inventory control, and issue tracking. It is best suited to businesses in service-based industries rather than organizations outside that operating model, especially those managing field jobs, maintenance tasks, or customer service operations. Features and Usability ### What are the key features of ProBusinessTools? ProBusinessTools offers accounting, CRM, inventory tracking, and order management as core features. It also includes appointment management, automated scheduling, billing and invoicing, calendar sync, online booking, dispatch management, work order management, GPS, electronic signature, and QuickBooks integration for service operations and field service workflows. Integrations ### Which third-party tools and platforms does ProBusinessTools integrate with? ProBusinessTools connects natively to QuickBooks Online Advanced for accounting and financial data management. It integrates with one third-party platform, giving users a direct link to a widely used bookkeeping system. Getting Started and Support ### What training and onboarding options does ProBusinessTools offer? ProBusinessTools provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup, documentation offers written reference material for reviewing steps, and videos provide visual walkthroughs for learning features at a self-paced pace. Getting Started and Support ### What customer support options does ProBusinessTools offer? ProBusinessTools provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the provided data. ## Features AI summary Based on 4,034 Field Service Management reviews Not all Field Service Management products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) ProBusinessTools includes **Mobile Access**, but it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers other important capabilities that reviewers also value, including **Customer Database** (**66%**) and **Scheduling** (**61%**). These features can help businesses keep customer records organized and manage appointments more efficiently, providing teams with better visibility and coordination in daily field operations. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Calendar Sync Synchronize with other calendars to view mutual availability and schedules Commercial Properties Designed to serve commercial properties ProBusinessTools 54 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Commercial Properties: Designed to serve commercial properties - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For HVAC Companies: Software designed specifically for HVAC companies - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Recurring Appointments: Schedule repeating appointments based on a duration of time - Residential Properties: For residential properties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Skills Tracking: Track employee skills, competencies, training & qualifications - Technician Management: Oversee technicians and track their assigned work orders - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $250.00 Per User,Per Month ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(7) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW M. Wayne H. Owner ### " I have not once EVER regretted signing on for this product/service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 2, 2015 You know, I first met with the staff of ProBusinessTools in Memphis at a SATELLEITE EXPO trade show about ten years ago. I was cheerfully welcomed into the display area, and although we had not yet met I was welcomed as a friend and fellow professional. The personnel of ProBusinessTools, most of whom are still there, and still count among some of the coolest friends I have ever made (you know who you are). I called them up when I got back to the office and spoke with their sales personnel. From that day my life has been better for having made that call. I have not once EVER regretted signing on for this product/service. It has truly shaped my personal, financial, as well as professional ability to succeed. It has been and continues to be one of the most critically important tools my company uses, and I will happily recommend what truly could be a life changing product for other contracting firms and owners, especially those who are actively engaged in looking to grow and succeed in their chosen profession. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Owner ### "Great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 28, 2014 I have been using Probusiness tools for over ten years and I would have to say it's the best scheduling tool available Period. I could not run my business without it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JZ Jacalyn Z. Co-Owner ### "# ONE in Custom Implementation, Comprehending your Business Needs, Cust., Support is Unsurpas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 28, 2014 Pros: Very User friendly, more than Accommodating when we need changes or customization for our business. They make me feel as if we are the only company they have - not just one of hundreds. Cons: None that we have experienced. Everything that we have contacted them about has been efficiently and accommodating. Overall: This software will more than profit any business, a marginally more expensive than some other software's but well worth it - money well spent - more than pays for itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO John O. Operations Manager ### "Flexible Application - Great Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 3, 2010 With a network of nearly 2000 installers and 600+ stores requiring use of a work order mgmt. system, we turned to ProBusinessTools (PBT) on a temporary basis until a fully integrated solution was provided by our very large IT partner. We went from contract signing to full deploy in 4 months. The application was robust enough to meet all of our back office needs, yet streamlined enough for store associates and third-party partners to incorporate into their everyday business. For 3 years, our temporary solution provided us the ability to grow our network and our business with few internal resources. The PBT team supported and continually adapted to our evolving business model. Their understanding of the services business and anticipation of our needs proved an invaluable asset. As a result, our fully-integrated solution wasn't deployed. I would recommend PBT to any organization that is looking for a robust yet flexible system that will grow with their business. Pros Development team that understands the services business. Flexible - yet powerful software. Ability to schedule complex work orders more efficiently than other apllications. Cons Noing of note. At the time, the interface needed some streamlining. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Judith P. COMMERCIAL SALES MANAGER ### "BEST SERVICE BUSINESS MANAGEMENT SOFTWARE FOUND" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 27, 2010 HIGHLY RECOMMENDED TO ANY SERVICE BASED COMPANY Pros ALL STAFF MEMBERS AND FIELD CREWS CAN SEE THE SAME, REAL-TIME, INFORMATION FROM THEIR OFFICE OR FROM THEIR SERVICE VEHICLE. SOFTWARE IS VERSATILE AND KEPT UP TO DATE AT ALL TIMES. CUSTOMER SERVICE AND SECURITY IS EXCELENT. Cons SOFTWARE IS A LITTLE EXPENSIVE. HOWEVER, FOR MANAGING A WORK-ORDER BASSED BUSINESS IT IS WORTH EVERY DIME. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joseph P. Operations Manager ### "Buccaneer Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 27, 2010 This service is Very user friendly, and has very good tech support...I would recommend this service...We have currently all of our techs across the county utilizing this as well. Pros Very helpful in customer support, and user friendly software Cons havn't found any substantial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tom H. Manager of Information Systems ### "ProBusiness Tools - High Def Installations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 August 27, 2010 Overall, ProBusiness Tools is a great product that has helped us grow our business to where it is today. It has been invaluable in positioning our company to be what it is. Anyone who is in an industry that can benefit from the features and functionality in ProBusiness Tools, is doing their company a disservice by not using this as their primary scheduling and ticket management system. Pros The ProBusiness Tools product handles the scheduling and technical details of our installations in a very efficient manner. We are pleased with the features we have implemented in the software and look forward to the ongoing enhancements that will make the components of the system that we are currently using more robust and practical in helping us grow our business. With the installer base we currently manage and the number of work orders that we process daily through ProBusiness Tools, we would not be able to do the volume we do in our industry without this software. Cons The main issues we currently experience with ProBusiness Tools are relatively minimal in comparison to the benefits we see from using the product. We would appreciate more notifications on the system maintenance and upgrades that take place. Whether it be notification of implementation of changes/upgrades, or documentation of new features added to the system. More communication of these changes and upgrades would help us to be more aware of changes and enhancements that directly affect our daily operations. More thorough testing of changes before they are implemented would also help to alleviate some of the issues we have seen as a direct result of changes to the system. Changes are made to improve the product, and we appreciate the enhanced feature set as the system matures. But we do struggle at times with parts of the systems not working to their maximum potential after changes have been implemented. This has caused our staff and installer base problems in the past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Babs W. Owner ### "Perfect point of sale scheduling and great field management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 25, 2010 This software does it all! I could not run my busines without it! It saves so much adminisration time. Are you spending your life on the computer and telephone, writing those sticky notes, trying to keep track of your team, payroll, scheduling, inventory? I'm not, I love this software!! Pros Point of Sale scheduling; Endless tracking/reports; Mobile tracking of employees to include, in-house, subcontractors; you are able to maximixe the hours of the day with the distance between job feature and how long it is taking someone to get a job completed; Accounting, to include follow through from sale, with inventory, to recurring invoicing; Payroll; Continued database of workorders No down loads of software; available 24/7/365 Cons I have none! If I need something special or have an issue, I place a work order in the system and their efficient team handles it and I might add, in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Henry C. President ### "ProBusiness Tools - Best of What's Around" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 25, 2010 ProBusiness Tools is hands-down the best software for installation management. We've used them all and PBT stands out from the crowd because of it's ease of use and feature rich dashboard. We just conducted a thorough analysis of tools and PBT came out ahead again. We're into our second company now and PBT will be leading the charge. Pros Built for installers by installers. Cons A little pricey but worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amber M. President ### "Demonstration Company Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 24, 2010 I would highly reccomend this software to anyone. It has been a great help to us especially as we are growing fast and need the organization this software provides. Pros Easy to learn,customer support very knowledgable and helpful,easy transition,the software grows with you.As a demonstration company with many different employees in many states this tracking and billing would be impossible.Equiptment tracker and po system is excellent! Cons Invoicing is very time consuming and the print version of the invoice is not impressive to vendors. Monthly fee per user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/110970/ProBusinessTools/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.