# Page 2 | ClubWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ClubWise the right Membership Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110989/ClubWise/reviews --- ClubWise 3.9 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ClubWise ## Showing most helpful reviews Showing 26-39 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nick H. Club Manager Used the software for: 6-12 months ### "The system is very good with a lot of add on features. The support can be quite poor " February 14, 2018 4.0 Pros Flexibility and cost. The system is user friendly in most areas. Having the cash register, membership system, direct debits all integrated is great Cons The support can be patchy at best. There does appear to be members of the support team who have had little or no training which can be frustrating. Quite often you will need to chase the support team as tasks have not been completed Review Source Response from ClubWise Software February 23, 2018 Hi Nick, Thank you so much for taking the time to write this review for ClubWise. We are delighted that you are finding the system flexible and user friendly. It's also great to hear that the level of integration that ClubWise provides is of such value. I'm sorry to hear that you are experiencing some frustrations with our Support function. I understand our Support Manager has been in touch to discuss this with you, and will work to resolve any outstanding issues as a priority. In the meantime please be assured that we are taking steps to improve the knowledge of our support staff and accelerate escalations where support staff are unable to assist in the first instance. Thank you again for taking the time to write this review, you comments and feedback is extremely valuable to us and allows us to continually improve our product and service. Many thanks ClubWise PT Paul T. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "ClubWise ticks all the boxes!!!" August 4, 2016 4.0 We have been using ClubWise now for over 3 years and our overall experience has been great. We are a small independent Health and Fitness Club and ClubWise gives us everything we need from a membership system and more. We started off using the basic system and DD collections and we have added modules as we have gone along. We now have on line joining and the on line member area including the class booking system. To date we have not had a problem with the system or the collections and the Support Desk is second to none - always friendly and helpful Pros Easy to use and affordable. Add modules as you need them. Friendly, helpful staff. Excellent sales, support and training. Excellent Help Desk - so much better than our previous supplier. Cons Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies. Review Source AM Anthony M. gym owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great product and service , far superior to the previous management system i had." February 23, 2018 5.0 Pros I like the Ease of use , like the text message and fitsense app for booking classes I also like the crm system for the reports i can get. Cons I find it very hard to get some of the correct reports e.g. ive called a few times to get a report on direct debit members who haven't been in in last 30 days but the reports arent accurate. The reason i have the customer service a lower score is that i get put through to different countrys for customer service and feel they cant always understand my lingo or accent . This sometimes puts me off calling. Review Source CG Chris G. Manager Used the software for: 2+ years ### "Good software overall, a few issues but nothing major." February 23, 2018 4.0 Pros Easy to use, good class booking software, easy to bring up details about people's memberships. Maintenance is not often disruptive. Cons The software for creating the newsletters is very poor I use a different software because its so bad. Lacks functionality don't get a confirmation to let you know if the email has been send and very hard to make a professional looking newsletter. Review Source ET Emma T. Owner/Director Used the software for: 2+ years ### "The product is good and features excellent, but it has a lot of bugs which are very anoying." February 26, 2018 4.0 Pros Referral scheme is great and generally works well. The class booking system could be good but often it does not work well and problems occur Cons Check in does not work well no matter what system we use, cards, bio metrics etc. It is very slow and there seem to be a lot of bugs/problems. Which are fixed and then unfixed at updates Review Source DM Danny M. Manager Used the software for: 2+ years ### "Hands down the best club management system on the market " February 19, 2018 5.0 Pros The usability, the transparity and support. They understand what is needed especially within the fitness industry and apply it to there software Cons Not got one, using the system for over 3 years there is not much, or I myself haven't come across a weakness in the system for what o use it for running my gym Review Source AB Ashley B. Gym owner Used the software for: 2+ years ### "Average " February 21, 2018 3.0 Pros The basics are easy to use. Cons There's a glitch in the system, I can renew a membership one day and a few days later it's saying there memberships has expired, it's really annoying as it makes us look incompetent, I will probably shop around soon for a new provider..... Review Source NB Nathan B. Sales assistant Leisure, Travel & Tourism Used the software for: 1-2 years ### "I use clubwise at my gym " November 28, 2018 3.0 It's a really tool can sometimes be buggy but was really easy to use Pros The best thing about clubwise was how easy it is to use. I self taught myself how to use it. And also the customer support line. Cons Payments in terms of understanding how it works Review Source dM deirdre M. Financial Director Used the software for: 2+ years ### "support unsatisfactory , reports don't always tie in eg billing summary op bal does not agree to cl" February 22, 2018 3.0 Pros easy to use, like the auto reporting function Cons called support 3 times about an issue could not resolve the issue, they have logged a ticket c 25 mins on phone Review Source KE Kristian E. Owner Used the software for: 1-2 years ### "Amazing Software and Company" August 17, 2016 5.0 Clubwise helped us achieve the great club we have today. We've been with them through thick and thin, even while developing the first 24 hour finger print software. Couldnt have done it with out them. Support team are amazing and they are always striving to make it better and better. Pros Easy To use! Review Source AS Alex S. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Game changer " August 19, 2016 4.0 Brilliant, it's easy to use and to switch over. Lee was very helpful in setting it up and has always been help thoughout Pros The support team are fantastic Cons Expensive, don't like that I have to pay for extra's when I feel I already pay a lot already Review Source HA Hassan A. Sports Centre Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Clubwise software" September 20, 2016 3.0 Overall very happy with the software, training provided and level of support. The reporting function seems to be difficult to understand but other than that its an excellent software Cons A little complicated at start Review Source SH Steve H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club management made easy....agreed" April 18, 2017 4.0 Great support from the start - The whole process of engaging Clubwise with a thorough explanation and discussion on various software bolt ons and what new developments are coming up was instrumental in me using their services. As a small, independent gym owner I had to implement a hands off approach to direct debit collection and management but hands on to CRM and day to day admin. Clubwise software provides that solution and Clubwise support is second to none. Highly recommended. Pros Ease of use with lots of reporting for those who want it. Cons Having to stay on clubwise web site when members scan in using a barcode reader. Review Source TC Tim C. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Does the job of managing a club, but isn't as good as it could be" August 22, 2019 4.0 It's an all in one solution for a health/fitness club to manage leads, sales, memberships, diaries, payments and so on. Whilst it does do all of these things, it's not intuitive and looks horrible. A lot more work could be done to make this a really great solution. Pros Everything is in one place - from class bookings to fob ins at the front door. To do lists for sales and notes tracking - It is an all in one solution. Cons It's clunky and slow. This would benefit from a design overhaul and a better management solution. It really could be so much better Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.