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Bonterra Guided Fundraising has supported over 400,000 nonprofit organizations in raising over $4 billion from donors.
Provider
Bonterra
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Live Online, Documentation, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.
Content Source: Bonterra Guided Fundraising
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Reviewers find Bonterra Guided Fundraising's fundraising management features to be intuitive and effective, making it easier to achieve their fundraising goals. They value the platform's comprehensive tools, including peer-to-peer fundraising and customizable fundraisers, which support various fundraising strategies. Users also appreciate the guidance provided by fundraising coaches, which helps them optimize their efforts and achieve significant fundraising success.
Users find Bonterra Guided Fundraising's email management tools helpful for creating and sending newsletters and other communications, appreciating the customization options available. However, some users experience challenges with email filtering and the process for sending emails, which they feel can be lengthy and cumbersome. Additionally, the volume of automated emails from the platform can be overwhelming, especially for new users.
Pros
Network for Good enables us to have various campaigns and accept payment, with the software automatically integrated so we save time not having to manually enter every donation.
Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service.
Easy to see my donors and see if they were acknowledged for their donations. The layout is great and the ease to enter donations and write and use acknowledgements is wonderful.
Network for Good is aesthetically pleasing and makes every effort to be clear in where data is held. The live graphics of fundraising goals and the website integration are amazing.
Cons
I'll let you know once I figure this out because I haven't encountered a problem yet.
Trouble inputting contact info so that it conveys to the different media - email, paper mail, text salutations.
We've had a lot of problems with dupes and figuring out the best way to dispose of dead records. Sometimes, all the information isn't there.
My initial training/on-boarding was complete chaos and I was fearing I had made a terrible mistake in deciding on this route.
Most Recent Video User Review for Bonterra Guided Fundraising
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Hi Melissa, this is amazing! Thank you so much for your kind words. It's great to hear that your implementation went so smoothly. It sounds like you truly feel like you've found a trusted partner for your fundraising. We think you're really great, too! We're proud to support the vital work you do for San Diegans experiencing housing crises.
Bonterra Guided Fundraising Review: User friendly, and affordable!
Melissa P.
"Vivian's Door Network For Good Review"
Overall: I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals.
Pros: The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake.
Cons: There are a lot of moving pieces, so you have to stay abreast of the software.
"Great CRM program"
Overall: Great CRM, easy online giving, customer service is friendly and quick, help catalog is easy to search and understand.
Pros: I really like that this CRM is very user-friendly. Point and click is so easy. And if I have a question I can ask by phone, email, or chat and get answers quickly.
Cons: When exporting sponsor information, the contact name is not included with organizations. After export, I have to add the contact name to the spreadsheet. It would be great if the contact name came over with the company name.
Vendor Response
"Poor customer service"
Overall: Bonterra's product works ok, it's difficult to pull accurate data because of the lack of options for soft-credit management, and there are not reporting options. In general you can't do global changes and the options for custom fields are not robust. There are MANY better, cheaper options out there right now for a CRM if the main thing you need is quality data management and reporting. That said, the main reason for this review is Bonterra as a company seems to be going for the buying up all the small companies to weed out competition strategy instead of actually improving their product or user experience. Since they bought out Network for Good we went from having an account representative who we could get on the phone to having to beg to get in the faceless cue of a ticketing system whenever I have any issue. The customer service is now gone and no apologies made, we are just a number.
Pros: features: email management and donation pages in one product
Cons: bad reporting options few options for customizing fields poor customer service
Vendor Response
"Satisfied Fundraiser"
Overall: We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts.
Pros: We like the ease of entering donations with the various campaigns.
Cons: The annual cost of the program is difficult for a small nonprofit.
"Bonterra Guided Fundraising will earn you money and sanity."
Overall: Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints.
Pros: We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization.
Cons: We found nothing to dislike from day one.
Vendor Response
