--- title: "Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bonterra Network for Good the right Nonprofit solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Bonterra Network for Good 4.6 (938) [View alternatives](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews mp michelle p Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“ December 5, 2025 MW Maria W Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“ December 1, 2025 ML Mary L Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “ December 12, 2024 CR Courtney R Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“ December 1, 2025 SW Scott W Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. “ April 24, 2025 JJ Jewel J Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “We are discouraging every non profit we know from using their platform in order to protect others from what we’ve experienced.“ September 2, 2026 SG Sayydah G Founder and PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Donor tracking capabilities, mass emails, and customer service are tops.“ April 30, 2026 LC Louis C President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years. “I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 938 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Executive Director Used the software for: 3-5 years ### "Unethical practices " September 3, 2026 1.0 Do not recommend. We are discouraging every non profit we know from using their platform in order to protect others from what we’ve experienced. Pros Nothing is good about bonterra. Network for good was ruined by the buy out. Please avoid this company Cons Bonterra took over network for good. When they did this, they failed to transfer automatic payments. Then they increased the monthly rate for our non profit with no confirmed notice to us. 16 months went by then they sent a $6,000 bill and blocked out our account- holding our data hostage. We are unable to access our data and donor management. The account manager is incompetent and will not answer a single question about what new contract we are under without consent. Review Source R Reviewer Founder and President Used the software for: 3-5 years ### "Works Perfectly For Us!" May 5, 2026 5.0 Ever since we switched to this software, donor tracking has been a breeze. We are 100% satisfied and highly recommend this company. Pros Donor tracking capabilities, mass emails, and customer service are tops. The newly added Que is fabulous!! We used it during the free trial period. Cons I can honestly say that there are no negative aspects of this software. However, it would be nice if Que were included in our monthly subscription. Review Source Tara H. Finance and Administrative Officer Used the software for: 3-5 years ### "Great return on investment, easy to use, tons of features, and great customer service! I definitely recommend Bonterra Network for Good!" April 28, 2026 5.0 My experience has been one that continues to impress me with what I am able to do with the software, how it helps to keep our overhead costs to a minimum, and the amazing return on investment. Pros Bonterra Network for Good is the most cost-effective program that I've found. The customer service is top notch and everyone is always extremely helpful. The security features allows for us to be confident in our data and funds. The reporting options allow you the means to pull data in various ways, providing instantaneous access to reports of your data for your use. Payment processing is easy to use and understand, as well as determining the fee processing for donations. They also take user suggestions to help build even more features and functions. Cons There is nothing I don't like about Bonterra Network for Good - I'm constantly impressed with the ease of use, cost, and new features being rolled out. Review Source R Reviewer Adv Ops Coordinator Used the software for: 1-3 years ### "Strong CRM but not the best" April 6, 2026 3.0 Overall, my experience with Bonterra Network for Good has been positive, particularly for organizations looking for a simple, all-in-one fundraising and donor management solution Pros Bonterra Network for Good is super easy to use and great for our mid-sized nonprofit team. It has a bunch of capacity to help your organization, including but not limited to donor data, email campaigns, events, and fundraising. My organization uses it mostly for donor data and fundraising. Additionally, the fundraising support is awesome, offering handy tips and best practices to help you stay on track and boost your programmatic efforts. Cons Cost is one of the biggest drawbacks. Pricing is high, and the reporting functionality and customization options can feel somewhat limited compared to CRMs I've used with other organizations. Review Source Ashiya S. Executive Director Used the software for: Less than 1 year ### "Love the comprehensive nature of this software!" January 6, 2026 4.0 I have enjoyed the Bonterra software overall! Having multiple tools combined in one place has eased my workload a bit and helped to create efficiency in ways I had not thought of previously. Pros I liked the comprehensive tools that allow me to receive and track donations, increase donor stewardship and connect with volunteers. Cons The newsletter interface can sometimes be difficult to work with. I sometimes feel limited in some of the design features of that particular tool. Review Source R Reviewer Chief Dev Officer Used the software for: 3-5 years ### "Easy to manage donors from Network For Good!" December 8, 2025 5.0 One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff. Pros Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward. Cons the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups. Review Source Barbara Griffin H. Directory membership chair Used the software for: 1-3 years ### "Ocala Royal Dames for cancer research" December 8, 2025 4.0 I like how we can input a lot of information about our members. I like how we can put a name in the contact box and it brings that person right up if we already have info on them. Pros Our members can pay for events through NFG. When searching for a contact, it’s easy to see what events they have paid for. Cons If your updating a member that happens to be on page 19, and after you hit update and save, you have to go all the way back to page one and go forward or if you’re on page 30, you go to the end and work backwards. Why can’t you hit Update and save and go right back to the same page you were working on? Review Source R Reviewer President and Founder Used the software for: 3-5 years ### "Network for Good and easy to use :)" December 3, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source R Reviewer Grant writer Used the software for: 1-3 years ### "Pretty incredible system overall" December 2, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source R Reviewer Development Manager Used the software for: 1-3 years ### "Almost the best CRM" December 2, 2025 4.0 Pros The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find. Cons I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Good donor software " March 31, 2021 5.0 Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process. Pros Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor. Cons I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "We love Network for Good" April 28, 2025 5.0 This software has been great. We've been using Network for Good for many years, and once we purchased the enterprise version, it really streamlined things for us. Pros We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. It's fantastic. Cons For awhile we had trouble getting answers to our questions through customer service, but that has gotten a lot better. Review Source Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Used the software for: 1-3 years ### "Many High Praises for Bonterra Network for Good" November 28, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source R Reviewer Community Wellness Coordinator Used the software for: Less than 1 year ### "Great Diversity of Features!" December 2, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Our Valentine's Day message - we love you!" February 16, 2024 5.0 We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. Pros It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. Cons We wish it had a grant tracking platform as we were told that Salesforce had one. Review Source Michelle H. President CEO Used the software for: 3-5 years ### "This system is not what I would recommend now - too expensive" February 8, 2024 5.0 Pros All in one system for communications and donors Cons How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product Review Source JE Judy E. Founder and CEO Used the software for: 1-3 years ### "Bonterra Guided Fundraising will earn you money and sanity." February 6, 2024 5.0 Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints. Pros We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization. Cons We found nothing to dislike from day one. Review Source HB Heather B. Communications & Development Coordinator Used the software for: 3-5 years ### "Great Product! Don't know what we'd do without Network for Good!!" June 10, 2021 5.0 Our overall experience with Network for Good has been wonderful! When looking at a new donor management system we compared several platforms and are very happy we went with Network for Good! Pros The one feature that has completely boosted our fundraising are the Donor Engagement Plans that Network for Good has to offer. This has been a huge help to us in the past year! Especially not being able to do in person events. It has definitely boosted our online giving by at least 10%!! Love how simple and easy the platform is to navigate and use. They offer lots of flexibility in creating communication messages with donors. Cons The only con I can think of is that you cannot automatically setup ACH donations to be processed through Network for Good. We have a handful of monthly donors who give through Direct Deposit. Review Source Nazarina M. Senior Development Associate Used the software for: 1-3 years ### "Great for the Value!" August 26, 2021 4.0 Overall, this is a great product. The ease of use is without match and it is perfect for an organization of our size and capacity. I love that people can fundraise for us, and look forward to engaging more donors to do this as we get even more of a handle on the software. Pros I love how accessible this software is. When you don't have a lot of time to dedicate to learning a new program, for the most part, this is extremely intuitive and you can learn as you go, and in nonprofit where things move really quickly and you may wear many hats, I am sure this is something very appreciated by users. Cons I would have like auto-acknowledge in the system for online gifts. Imports should be easier. If I name a campaign that is remotely like something that already exists in the system, the system should allow me to choose it instead of duplicating and causing a "data mess." "Global changes" if such a mess occurs would be helpful so that everything can be changed at once instead of one by one. Not being able to refund in the system is also a pain. Peer-to-Peer could also be easier in that it is difficult to do so as an organization or business as opposed to a person, every time we use it, we have to find creative ways to edit the name above so that the fundraisers can appear as desired by the teams starting the page. Review Source R Reviewer Director of Development Used the software for: Less than 1 year ### "Data Migration Less Than Desirable " February 27, 2020 3.0 During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions. Pros It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure. Cons We are in process of conversion and here are my initial thoughts: 1) pay the extra money and have someone help you unless, you don't have that many constituents. 2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb. 3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL. 4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying. Review Source Jamaica Link Ministries A. Administrator Used the software for: Less than 1 year ### "Be Bountiful by using Bonterra Network for Good software" June 19, 2025 5.0 Having the templates, and weekly training sessions to make us more productive in operating a non-profit organization. Pros Makes communicating with donors easy. Able to assist with financial record keeping. Updated and effective tools and techniques to fundraise and sustain donors relationship. Cons I am not sure. I like a lot about Bonterra Network for Good. I think still promoting events when the dates have past might be an oversight. But otherwise, it's all good. Review Source MB Melissa B. Director of Marketing and Development Used the software for: 1-3 years ### "From Unsure to Confident" April 22, 2025 5.0 We set appointments, had really friendly and non-judgmental space where we could brainstorm and learn new skills. We were able to be "set-up for success" and also make it our own. Pros Bonterra Guided Fundraising helped me as a new fundraiser to get that jump start that I guess I was afraid to do by myself. I definitely feel much more confident in creating and working towards my fundraising goals. Cons The product itself has limitations or additional cost, which can be frustrating. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Satisfied customer" April 1, 2025 5.0 I would rate you all a 5 out of 5 for overall fundraising assistance Pros The accessibility of your platform and easiness to navigate Cons There are no complaints at this time with your service Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Top 5 best decisions made as ED" December 10, 2024 5.0 So far it’s been amazing. Anytime we need help we can reach a real person and solve the problem, and the program has remained user friendly through the years Pros For me it’s the seamlessness from Fontacts and programmatic fundraising. In one space I have a clear concise way of organizing my funders and supports to not only raise money, but communicate with them as well. On the other side when it comes to fundraising , it is an extremely easy tool to create very specific fundraising buckets that you can use to target your specific donors Cons Facebook flags our fundraisers as “pretending to be them when we try to post on socials , it would be helpful ton figure that out but otherwise my only gripe with the program is having to pay an extra fee for an event as opposed to just a regular fundraising page. Review Source Diane S. Chief Development Officer Used the software for: 3-5 years ### "Extremely Disappointed with Bonterra/Network for Good's Service and Support" October 22, 2024 1.0 Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. Pros Very basic system to it is very easy to navigate. Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.