--- title: "Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bonterra Network for Good the right Nonprofit solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/" page_type: "reviews" language: "en" --- Bonterra Network for Good 4.6 (938) [View alternatives](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SG Sayydah G Founder and PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Donor tracking capabilities, mass emails, and customer service are tops.“ April 30, 2026 MW Maria W Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“ December 1, 2025 mp michelle p Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“ December 5, 2025 CR Courtney R Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“ December 1, 2025 ML Mary L Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “ December 12, 2024 LC Louis C President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years. “I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“ December 1, 2025 SW Scott W Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. “ April 24, 2025 Diane S Chief Development OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data.“ October 11, 2024 ## Showing most helpful reviews Showing 1-25 of 938 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle F. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Good donor software " March 27, 2021 5.0 Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process. Pros Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor. Cons I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Network for Good As a smaller nonprofit, we needed software that could handle our needs but was also easy enough to implement. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) We were not happy with the limitations of Donorsnap Review Source SW Scott W. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "We love Network for Good" April 24, 2025 5.0 This software has been great. We've been using Network for Good for many years, and once we purchased the enterprise version, it really streamlined things for us. Pros We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. It's fantastic. Cons For awhile we had trouble getting answers to our questions through customer service, but that has gotten a lot better. Alternatives considered [FIMS](https://www.capterra.com/p/10005375/FIMS/) Reason for choosing Bonterra Network for Good We didn't need the fund accounting side of things. Switched from [Sage Network](https://www.capterra.com/p/143595/Lockstep-Collect/) Wanted the online donation integration to donors in our CRM Review Source BB Bree B. Adv Ops Coordinator Education Management Used the software for: 1-2 years ### "Strong CRM but not the best" April 2, 2026 3.0 Overall, my experience with Bonterra Network for Good has been positive, particularly for organizations looking for a simple, all-in-one fundraising and donor management solution Pros Bonterra Network for Good is super easy to use and great for our mid-sized nonprofit team. It has a bunch of capacity to help your organization, including but not limited to donor data, email campaigns, events, and fundraising. My organization uses it mostly for donor data and fundraising. Additionally, the fundraising support is awesome, offering handy tips and best practices to help you stay on track and boost your programmatic efforts. Cons Cost is one of the biggest drawbacks. Pricing is high, and the reporting functionality and customization options can feel somewhat limited compared to CRMs I've used with other organizations. Review Source MW Maria W. Grant writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty incredible system overall" December 1, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source mP michelle P. Chief Dev Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to manage donors from Network For Good!" December 5, 2025 5.0 One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff. Pros Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward. Cons the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups. Review Source CH Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Non-Profit Organization Management Used the software for: 1-2 years ### "Many High Praises for Bonterra Network for Good" November 27, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source LC Louis C. President and Founder Fund-Raising Used the software for: 2+ years ### "Network for Good and easy to use :)" December 1, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source NB Nadia B. Community Wellness Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Diversity of Features!" December 1, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source CR Courtney R. Development Manager Education Management Used the software for: 1-2 years ### "Almost the best CRM" December 1, 2025 4.0 Pros The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find. Cons I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM. Review Source AS Ashiya S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Love the comprehensive nature of this software!" December 22, 2025 4.0 I have enjoyed the Bonterra software overall! Having multiple tools combined in one place has eased my workload a bit and helped to create efficiency in ways I had not thought of previously. Pros I liked the comprehensive tools that allow me to receive and track donations, increase donor stewardship and connect with volunteers. Cons The newsletter interface can sometimes be difficult to work with. I sometimes feel limited in some of the design features of that particular tool. Review Source MP Melissa P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great CRM at an Affordable Price" May 9, 2024 4.0 Pros The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us. Cons Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details". Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/) Reason for choosing Bonterra Network for Good Greatest functionality at a price point that was affordable. Also had the shortest timeline to go live. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was cumbersome to use and even though we had free licenses, it was expensive to build out even the simplest of functions. It also isn't an intuitive platform for small nonprofit human services organizations. Review Source Response from Bonterra May 13, 2024 Hey Melissa, thank you for your insightful feedback! We're thrilled to hear about your positive experience with our user-friendly interface and are glad you've found a CRM that grows with your organization. For tagging contacts for easy visibility, we suggest exploring custom fields as a method for segmentation. Additionally, we do offer canned reports that might align with what you're looking for; check out our Recommended Filters here: https://intercom.help/networkforgood/en/articles/6992966-creating-bonterra-payments-reports-with-guided-fundraising. I hope this is helpful! We appreciate your suggestions and are always looking for ways to improve and meet our users' needs. DB Donna B. Fundraising Chair Performing Arts Used the software for: 2+ years ### "Satisfied Fundraiser" February 5, 2024 5.0 We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts. Pros We like the ease of entering donations with the various campaigns. Cons The annual cost of the program is difficult for a small nonprofit. Reason for choosing Bonterra Network for Good We were offered the grant as a beginning nonprofit, and had a coach to help us get started for one year. Switched from [Donarius](https://www.capterra.com/p/9755/Donarius/) There were more components like communications, graphs, and various campaign reports that we could see. Review Source EE Elain E. Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Center Point - \[sensitive content hidden\] found the solutions we needed in Bonterra (NFG) " February 8, 2024 5.0 I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is. Pros \--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages) Cons \--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process Reason for choosing Bonterra Network for Good I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities. Review Source MC Mario C. IT Support and DB Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Good, but needs fine tuning" May 7, 2021 4.0 Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible. Pros The options in the reporting system are great and I find it superior to most query/reporting tools. Cons The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bonterra Network for Good Salsa seemed more fitting. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salsa is actually set up and configured for finnancial data management and online engagement so we were not only able to consolidate but use somethinge that is more fitting to our purpose. Review Source VL Vito L. President & CEO Non-Profit Organization Management Used the software for: 6-12 months ### "MISSOURI DISABLED WATER SKI ASSOCIATION (MDWSA) Review of Network for Good" June 14, 2021 5.0 MDWSA is reaching more people, getting more people with disabilities involved and active, recruiting more volunteers, and receiving more donations. What more can be said. Our donors are making a difference! Pros MDWSA likes most if not all of the features and we're still learning. It keeps getting better. Donor Management, Email Blasts, Online Presence, Analytics are all top-level options for us. We still need to understand using the video components. Cons So far, we haven't found any cons with the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good MDWSA chose Network for Good because you called us at the right time and your presentation was excellent and easy for our board to understand. Sold American! Review Source TN Teisha N. Administrator Religious Institutions Used the software for: 6-12 months ### "Be Bountiful by using Bonterra Network for Good software" June 17, 2025 5.0 Having the templates, and weekly training sessions to make us more productive in operating a non-profit organization. Pros Makes communicating with donors easy. Able to assist with financial record keeping. Updated and effective tools and techniques to fundraise and sustain donors relationship. Cons I am not sure. I like a lot about Bonterra Network for Good. I think still promoting events when the dates have past might be an oversight. But otherwise, it's all good. Review Source MB Melissa B. Director of Marketing and Development Non-Profit Organization Management Used the software for: 1-2 years ### "From Unsure to Confident" April 21, 2025 5.0 We set appointments, had really friendly and non-judgmental space where we could brainstorm and learn new skills. We were able to be "set-up for success" and also make it our own. Pros Bonterra Guided Fundraising helped me as a new fundraiser to get that jump start that I guess I was afraid to do by myself. I definitely feel much more confident in creating and working towards my fundraising goals. Cons The product itself has limitations or additional cost, which can be frustrating. Review Source DMT Dr. Maya T. CEO Civic & Social Organization Used the software for: 1-2 years ### "Satisfied customer" March 27, 2025 5.0 I would rate you all a 5 out of 5 for overall fundraising assistance Pros The accessibility of your platform and easiness to navigate Cons There are no complaints at this time with your service Review Source HC Henry C. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Fundraising made easy" March 23, 2025 4.0 It is very effective for us and it has been for years. Pros I like the setup for peer-to-peer fundraising Cons Inserting the correct size image in the event is frustrating Review Source JH Janet H. President Founder Non-Profit Organization Management Used the software for: 2+ years ### "User friendly, easy to navigate." December 10, 2024 5.0 I am very satisfied with this fundraising platform and would recommend it to many others. Pros The system is user-friendly and easy to navigate, allowing for effective management of donor records. Cons The fundraising consultant wasn't as helpful as I would have hoped. Review Source CS Carly S. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "HMK Review of Bonterra" February 6, 2024 5.0 We have had a very good experience with Bonterra/NFG overall. Pros The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful. Cons The time it takes for donations to deposit to our bank. Reason for choosing Bonterra Network for Good It was highly recommended and the demo was very easy to follow. Review Source RB Rebecca B. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Best Donor CRM for Non-profit fundraisers" September 7, 2023 5.0 Pros Of all the Donor CRM's that are on the market, Network for Good has, by far, the best user interface of any. The ease of use and intuitive nature of their design makes everything you create and do in the system easy to navigate and complete. There isn't anything I can think of that NFG doesn't do when it comes to nonprofit fundraising, donor management, and communication. As an added bonus, the education NFG offers is helpful to fundraisers at all levels and helps contribute to achieving results. Cons Customer Service can be hard to reach and sometimes unable to assist with questions and issues. Review Source Response from Bonterra September 11, 2023 Hey Rebecca, wow! Thanks so much for the kind words. It's exciting to hear that our software has been able to help you with fundraising, donor management, and communication and that you're finding our education offerings helpful so you can grow your good. We appreciate your feedback on our customer service. We know that it's important to be responsive and helpful to our users, and we're always working to improve our customer service experience. Keep doing awesome things! CS Cindy S. Administrative Director Sports Used the software for: 2+ years ### "Worthy of your consideration" August 24, 2021 5.0 Network for Good was very responsive when we needed help customizing their product. They were also open to our requests and suggestions for improvements. We were satisfied with the integration process. We felt it occurred in a timely manner. Pros As a smaller nonprofit we appreciate Network for Good's user-friendly design. You can get your staff and volunteers up-to-speed quickly using this software. Reports are easy to customize and the dashboard gives you a quick view of your organization's current donation status. The Peer-to-Peer fundraising feature allows us to create an event that helps us raise over $200,000 annually. Cons One improvement we would like to see is the ability for more complex reporting. Reason for choosing Bonterra Network for Good Simplicity. It had most of the features we wanted without the complexity of a more robust product. This was critical since we have a one-person development department and often use interns for data entry. Review Source CN Cora N. Board Member Entertainment Used the software for: Less than 6 months ### "Powerful, Useful, Strategic Planing" June 15, 2022 5.0 There are many benefits our organization has gained so far from using Network for Good. First of all, we can now know who our contacts are, and easily communicate with them in several ways, We now have a much better plan in managing our donors, our sponsors, and using online and fundraising techniques. The big picture of the organization is clearer and we have a much better focus on the future of our organization because of Network for Good. Pros The product is easy to use, does what it is suppose to do -- most important, however, is that Network for Good provides excellent training to be able to use the entire program rather than just scratching the surface of all the features. The management of the data is excellent, we can easily access the information and put it to practical use. Cons The most difficult part of the software is, of course, just learning a new program. However, over the many years that I have had to learn new software programs, I must admit that with the assistance of the staff at Network for good, the process has been easier and more immediately useful than other programs. Review Source Response from Bonterra July 5, 2022 Hi Cora, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen SM Sarah M. Vice President Civic & Social Organization Used the software for: Less than 6 months ### "Salsa gets it done, but only if you have the staff to make it work" November 23, 2016 4.0 My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of. Pros \*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). \*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. \*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. \*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. \*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa. Cons \*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. \*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff... \*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'. \*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved. \*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself. \*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.