# Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Network for Good the right Fundraising solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews mp michelle p Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“ December 5, 2025 MW Maria W Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“ December 1, 2025 JM Joshua M Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier!“ August 15, 2024 CR Courtney R Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“ December 1, 2025 ML Mary L Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “ December 12, 2024 LC Louis C President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years. “I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“ December 1, 2025 SW Scott W Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. “ April 24, 2025 RM Robin M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The email and contact components of the system failed in mid-November, a massive blow to my year-end work.“ November 25, 2025 ## Showing most helpful reviews Showing 1-25 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Vivian's Door Network For Good Review" June 14, 2021 5.0 I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals. Pros The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake. Cons There are a lot of moving pieces, so you have to stay abreast of the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Network for Good had all the tools that I needed and their customer service was excellent. Review Source SW Susan W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Very satisffied" March 21, 2025 5.0 I always learn useful information and appreciate the real people at Bonterra pitching in to help. Pros Very helpful information. All presenters were focused, friendly and effective communicators. Cons Not a thing. The information was useful - no straying off topic - and the presenters made their work and mine seem human and accessible. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Very user friendly, easy to load, great support Review Source BG Brandon G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Lack of customer support" February 10, 2025 1.0 If you value real customer service, look elsewhere. Since this company’s corporate acquisition, the quality of support has completely deteriorated. What used to be a responsive and helpful service has now turned into an impersonal, automated nightmare. We had an ongoing issue that was never resolved because we could never reach a live person. Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. There was zero accountability and no attempt to genuinely assist us. The final straw? Instead of resolving our issue or offering a real solution, the company canceled our account without our consent. Rather than engaging with their customers, they’re taking the easy way out—silencing complaints instead of fixing their service. This is a perfect example of how a corporate takeover can ruin a once-reliable company. When customer service is replaced by cost-cutting measures and automation, the result is a company that no longer cares about the people who keep them in business. If you want to be treated like a valued customer—not just a support ticket number—choose a company that still offers live, human support. Find a provider that actually listens, addresses concerns, and prioritizes service over profit. This company has proven that customers are no longer a priority, and that’s why we’re taking our business elsewhere. Pros Was great when it was network for good and could speak to a live dedicated representative. Cons No customer support exists its and when you open an email ticket you get a generic response with no resolution. Review Source MW Maria W. Grant writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty incredible system overall" December 1, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source mP michelle P. Chief Dev Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to manage donors from Network For Good!" December 5, 2025 5.0 One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff. Pros Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward. Cons the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups. Review Source CH Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Non-Profit Organization Management Used the software for: 1-2 years ### "Many High Praises for Bonterra Network for Good" November 27, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source LC Louis C. President and Founder Fund-Raising Used the software for: 2+ years ### "Network for Good and easy to use :)" December 1, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source NB Nadia B. Community Wellness Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Diversity of Features!" December 1, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source CR Courtney R. Development Manager Education Management Used the software for: 1-2 years ### "Almost the best CRM" December 1, 2025 4.0 Pros The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find. Cons I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM. Review Source Diane S. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Extremely Disappointed with Bonterra/Network for Good's Service and Support" October 11, 2024 1.0 Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. Pros Very basic system to it is very easy to navigate. Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. Review Source Response from Bonterra October 25, 2024 Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help. VB Valerie B. Program Director Legal Services Used the software for: Less than 6 months ### "Not happy with new way of providing customer service" August 16, 2024 5.0 When I first obtain NFG services I was met by a friendly staff and the experts were able to help me navigate through work processes. Now when I call there is chat and other features that takes you to reporting to take extremely longer than normal. Pros Prior to switch from NFG to this Customer Service was direct. Cons Not able to speak to a live representative right away. Longer wait times. Alternatives considered [CausePilot](https://www.capterra.com/p/218245/CausePilot/) Reason for choosing Bonterra Network for Good All in one solution that meet our mission requirements. Review Source LP Lynn P. Artistic Director Performing Arts Used the software for: Less than 6 months ### "Worth every penny!" August 30, 2024 5.0 Thus far it is working to allow us to streamline 20 years of donor data. Pros Streamline. Streamline. Streamline. This helps our team be SO much more efficient in communicating with our donor base. Cons We are still within our first year using the platform, so we are still learning a lot! Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/) Reason for choosing Bonterra Network for Good Potential to link to Quickbooks, used by peer organizations Review Source Response from Bonterra September 12, 2024 Lynn, we're thrilled to hear Bonterra is helping you streamline your donor communications and manage 20 years of data! Your efficiency gains are music to our ears. As you continue learning the platform, remember we're here to support you every step of the way. Keep up the fantastic work in the arts - your creativity and our technology make a powerful combination for positive change! DB Donna B. Fundraising Chair Performing Arts Used the software for: 2+ years ### "Satisfied Fundraiser" February 5, 2024 5.0 We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts. Pros We like the ease of entering donations with the various campaigns. Cons The annual cost of the program is difficult for a small nonprofit. Reason for choosing Bonterra Network for Good We were offered the grant as a beginning nonprofit, and had a coach to help us get started for one year. Switched from [Donarius](https://www.capterra.com/p/9755/Donarius/) There were more components like communications, graphs, and various campaign reports that we could see. Review Source MH Michelle H. President CEO Non-Profit Organization Management Used the software for: 2+ years ### "This system is not what I would recommend now - too expensive" February 5, 2024 5.0 Pros All in one system for communications and donors Cons How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bonterra Network for Good All in one product and cost effective at the time Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) That system did not work for us because it was too complicated. Review Source Response from Bonterra February 28, 2024 Hi Michelle, while I'm excited to see that you chose our product for its all-in-one capabilities and cost efficiencies, I'm sorry to hear that you've had a change of heart. I'm not entirely sure what you mean by paying for each product separately, since this is still an all-in-one product and prices have remained unchanged for a couple of years now. Perhaps there has been a misunderstanding. Please feel free to reach out to our customer support team at success@networkforgood.com or give us a call for more information on your current package. Thank you for reviewing us and choosing Bonterra Guided Fundraising! JE Judy E. Founder and CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Guided Fundraising will earn you money and sanity." February 5, 2024 5.0 Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints. Pros We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization. Cons We found nothing to dislike from day one. Reason for choosing Bonterra Network for Good We chose due to ease of use, features, support, and cost. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were looking for all of the features that Bonterra offers. Salesforce would have required significant personalization since it is not built for nonprofits. Review Source Response from Bonterra February 28, 2024 Hi Judy! Wow - can you ever really put a price on sanity?! We're thrilled to hear about your seamless experience with Bonterra Guided Fundraising, and we're beaming with gratitude for your affinity towards our platform. It's rewarding to see your entire team benefit from its user-friendliness and continuously evolving features. Thank you for entrusting your important work to us. Here's to making an even bigger impact together! HB Heather B. Communications & Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Product! Don't know what we'd do without Network for Good!!" June 8, 2021 5.0 Our overall experience with Network for Good has been wonderful! When looking at a new donor management system we compared several platforms and are very happy we went with Network for Good! Pros The one feature that has completely boosted our fundraising are the Donor Engagement Plans that Network for Good has to offer. This has been a huge help to us in the past year! Especially not being able to do in person events. It has definitely boosted our online giving by at least 10%!! Love how simple and easy the platform is to navigate and use. They offer lots of flexibility in creating communication messages with donors. Cons The only con I can think of is that you cannot automatically setup ACH donations to be processed through Network for Good. We have a handful of monthly donors who give through Direct Deposit. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good It looked to be the best product for the price. It offered everything we were looking for at an affordable price! Also, they were very great to work with in the beginning, showing us our options and how Network for Good would work for our organization. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Our previous system just not do all we needed it to do. Review Source Response from Bonterra December 2, 2021 Hi Heather, Thanks for the review! Congratulations on your growth - and way to utilize our engagement plans! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Stats are looking even more promising this year! Best of luck :) Kathleen DF Deborah F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "How Network for Good helps a small nonprofit" August 19, 2021 5.0 I am delighted to be back with NFG. I only have one place to check to send emails to donors, and now videos to thank donors. I can see who has donated and check on their past history. Network for Good has been a blessing for this small nonprofit. Pros In 2008 as we revamped the Ghanaian Mothers' Hope website, we realized that online giving options were a thing of the future and we needed to add an online donation page. Through my work with a Maryland NGO program, I was introduced to Network for good and their incredible workshops for nonprofits. After attending several workshops, I convinced my board that we should subscribe to NFG. The donation program was first class but a little pricy. We also found a CRM and email program. After two years we were approached by another company that offered a seamless interface with a CRM and we switched. The new program was okay but was missing features offered by NFG such as giving donors the option to pay the fees. We switched to another company but once again, the service for donations was not a efficient as NFG. A few years later, during a free workshop from NFG, I learned that they offered a CRM as well as the ability to send emails. The fee was slightly higher than what we were paying for our three service: online donations, CRM, and email. The ability to do all of these things in one place made the the difference in price worth paying. As a small nonprofit with only one employee, it is important to not waste time doing the same work in several systems. Switching to NFG saved us time and money. Cons The thing I like least about NFG is the payment structure. Waiting until the middle to the month to receive payment for our donations is sometimes difficult. Also, finding the report for the payment is sometimes confusing since it is only used once per month. I would prefer our donations be more automatic. It takes a while to understand how to create good reports. Reason for choosing Bonterra Network for Good NFG had the best product to offer. Everything in one place, great service, good training, and seamless integration. Switched from [Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) We made the switch because NFG offered a CRM and email. Review Source Response from Bonterra December 2, 2021 Hey Deborah, Thanks for your review! Wow, and welcome back! We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. And thank you for the feedback regarding our payment distribution. Your disbursements should be automatic via ACH, and we do have the option for rapid disbursement. I have let our team know about your request, and they will reach out soon. But we also encourage you to join any upcoming live office hours, held daily, to ask our team for more support should any of these types of inquiries arise. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen DMT Dr. Maya T. CEO Civic & Social Organization Used the software for: 1-2 years ### "Satisfied customer" March 27, 2025 5.0 I would rate you all a 5 out of 5 for overall fundraising assistance Pros The accessibility of your platform and easiness to navigate Cons There are no complaints at this time with your service Review Source JC Jeanine C. Communication Director Hospital & Health Care Used the software for: 1-2 years ### "Great service and support" March 21, 2025 5.0 Bonterra offers really good service and support. Pros The platform is easy to use. I can see how much money we raise on my dash. Cons I wish I could customize my newsletters more than I can currently. Review Source JH Janet H. President Founder Non-Profit Organization Management Used the software for: 2+ years ### "User friendly, easy to navigate." December 10, 2024 5.0 I am very satisfied with this fundraising platform and would recommend it to many others. Pros The system is user-friendly and easy to navigate, allowing for effective management of donor records. Cons The fundraising consultant wasn't as helpful as I would have hoped. Review Source VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Powerful Tool for Small Nonprofits" August 7, 2024 5.0 My overall experience with Bonterra Guided Fundraising was excellent. The implementation process was smooth, and the team was incredibly helpful throughout. Pros Ease of use, functionality, reporting capabilities, great user interface. Cons There isn't much I dislike about Bonterra Guided Fundraising, as it fits our needs very well. Review Source JG Janet G. Executive Director Arts and Crafts Used the software for: 1-2 years ### "Thank you to NETWORK FOR GOOD - now Bonterra" May 14, 2024 5.0 Thank you for all your assistance and support Pros provided a professional platform to bring our small-but-mighty organization to a new and exciting level. Cons Learning to make use of all the many features did require some time and training, but the tech support and coaching helped to guide us through the steps successfully Review Source Response from Bonterra May 17, 2024 Hi Janet, thank you for your wonderful review and for sharing your experience with Bonterra! We are thrilled to hear that our platform has helped elevate your organization to new heights. We're glad our tech support and coaching were able to assist you through the learning process. CS Carly S. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "HMK Review of Bonterra" February 6, 2024 5.0 We have had a very good experience with Bonterra/NFG overall. Pros The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful. Cons The time it takes for donations to deposit to our bank. Reason for choosing Bonterra Network for Good It was highly recommended and the demo was very easy to follow. Review Source EL Elizabeth L. Board Member and Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "An Affordable Solution to Fundraising and Marketing for Small NonProfit" February 15, 2024 4.0 Our relationship with NfG has made the whole process of managing donor communications, tracking giving patterns, and monitoring financial fluctuations so much easier. In addition, we have learned so much already from working with them over the past couple of years. We are exciting to be entering a new level of support with our Fundraising Coach! Pros As a small nonprofit providing a critical service to our city's homeless and economically insecure population, we have struggled to develop an affordable fundraising/marketing plan. Our budget has not allowed us to hire either a FT or PT marketing specialist. We learned that Bonterra could match us with a Fundraising Coach who is helping us develop our strategies, prioritize tasks, monitor success, and adjust our planning. They do all this for a fraction of what it would cost us to hire a specialist. This is a win-win for us, as it is boosting our donor base while educating Board members with no background in this critical area. We explored purchasing similar services from competitors in the field, and found Bonterra's package and personal to be more accessible and affordable. In addition, NfG responds quickly to inquiries and requests. Their service personnel are both professional and personal. Cons The amount of resources available on their site can be overwhelming to navigate. The number of options is impressive, but sometimes we need more guidance on using them. Again, however, this is where our coach will be invaluable. Review Source SM Sarah M. Vice President Civic & Social Organization Used the software for: Less than 6 months ### "Salsa gets it done, but only if you have the staff to make it work" November 23, 2016 4.0 My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of. Pros \*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). \*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. \*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. \*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. \*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa. Cons \*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. \*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff... \*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'. \*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved. \*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself. \*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end... 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