# Page 11 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 251-275 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Alyssa D. Donor Relations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use, quick and reliable reports, constantly adding elements to make the experience better." June 13, 2017 5.0 Tracking donors easily, easily sending out communication. Pros What I like most about Salsa Labs is the ease of use. Although as the administrator I am in the database daily, everyone on my team can easily find what they need and update donor profiles, and find out information about donors. The robust queries is also huge for me. The fact that I can easily segment out multiple layers of donors makes my job much easier. So far there has not been an output that I am looking for that I can not get through Salsa queries. The integrated emails and unlimited donation pages are also wonderful and have reduced the number of platforms we have to use. Cons I do wish there was a little bit more integration between the CRM and the Engage side of the systems. Currently if I send out an email blast it does not add a note or activity to the donor's profile on the CRM side saying this was sent. Currently I have to add them to a group and then add a note to their profile. There are a couple of other little items that are more wish list items rather than items I have to have in a CRM. Also, the customer support, although they are always helpful, it is sometimes hard to get ahold of them. Emails usually take a good 3-7 days to answer (sometimes mores) and if I call I am on hold for a good 15-30 min sometimes. It is nice that I can call anytime, but frustrating that it can take awhile to get ahold of anyone. Review Source KB Kim B. Executive Director Museums and Institutions Used the software for: 1-2 years ### "NFG is outstanding software" July 1, 2021 5.0 It's been great. I've had coaching and now we're implementing the steps. It's easy to learn! That's probably the best part of it. Pros We love the gift tracking and reporting. Email blasts are so easy, and our donor communication has improved dramatically. Our donors seem to like the video messaging. Cons Nothing much. There's nothing to complain about. It just works like it should. Reason for choosing Bonterra Network for Good The grant and the coaching. Absolute deal makers! Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) The other software had too many featureS that we did not need and it was not an intuitive program. Review Source JH Jolanda H. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Valuable resource" July 12, 2023 5.0 Pros I like being able to create my own filters when querying the database. It is very efficient in generating mailing labels for my print donor newsletter. Cons We use QuickBooks for accounting purposes, so I have to manually add all donations into the NFG database. It is a quick process though. Reason for choosing Bonterra Network for Good My organization was gifted a trial year by one of our grantors. Review Source MS Marsha S. Dir. of Donor Relations and Events Non-Profit Organization Management Used the software for: 2+ years ### "Makes my job easy" August 24, 2021 5.0 They are always responsive to my questions, all is very clear, email marketing integration is wonderful. Pros Easy to use. Intuitive. Graphically pleasing. Cons Would be great to have a volunteer module. There could be some improvement in layout, ie what you see where on a donor's account, but overall I am pleased. Review Source TG Twannia G. President Non-Profit Organization Management Used the software for: 6-12 months ### "Friendly team members" May 30, 2023 5.0 Pros On top of the incredibly welcoming staff. The software allowed us to send out thank you videos to our donors. I would highly recommend this business to others in the nonprofit industry. Cons Hardemon Dynasty Inc. is a small Nonprofit Organization, Network for Good software checks all the boxes needed in growing our org at this time. Review Source Response from Bonterra July 14, 2023 Hi Twannia, Thanks for your review! We're so thrilled to hear all your feedback. It's so important for you to be able to lean on Network for Good support! Thanks so much for being a Network for Good customer and your enthusiastic recommendation! Keep doing awesome things :) - Kathleen CM Crystal M. Development and Communications Coordinator Education Management Used the software for: 1-2 years ### "The Highlights of Salsa CRM" September 15, 2023 5.0 I loved it, and my organization could benefit from it. Pros I love how its reports was the most accurate with numbers when compared to Card pointe Monthly statements. Cons That the data is no longer available after 2 years. Reason for choosing Bonterra Network for Good It's reviews! Review Source TG Taylor G. Development Coordinator Individual & Family Services Used the software for: 1-2 years ### "User experience " June 24, 2021 4.0 Pros Contact storing and getting contact information through forms and giving tools also the coaching Cons Not being able to have third party apps integrated Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use with NFG and it’s more organized Review Source JC Jamie C. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Network for Good is a life saver" February 16, 2023 5.0 Pros We are very pleased with the ease of use of this software. We were very happy with the continued support we received from our coach. She was very happy to help guide us with any questions we had. We had a mentor that helped us with any technical questions we had, and she made the whole experience a very delightful one. We were able to raise what we needed to purchase a new security system for our childcare center. I would highly recommend Network for Good to anyone looking for a great experience starting fundraising. Cons There was nothing we didn't like. It was a scholarship so there was no cost. The help we received from our mentor was very helpful and continues to be helpful. Reason for choosing Bonterra Network for Good We were introduced to Network for Good by a Community Foundation. As a small non-profit it is difficult to raise enough funds to purchase a security system. This was the only one we had heard of. Review Source JH Jeannine H. Board President Non-Profit Organization Management Used the software for: 6-12 months ### "Wonderful software with great support!" August 23, 2021 5.0 So far, it's been wonderful! The only recommendation we have is to try to make it competitive to PayPal's arrangement for non-profits in terms of processing fees. NFG allows the donor to cover the credit processing fees, which most do. However, our PayPal waives processing fees for non-profits completely. Having the same arrangement as PayPal would make it easy for non-profits to make the decision to transfer immediately to the use of NFG. Pros This software is easy to use! It's especially helpful for us to track donations. We are just beginning to explore the other uses such as on-line fundraising, but are excited to try out all of the features! Cons The only con is really not software related, but more time related. As with many smaller non-profit groups, our administration is all volunteer with all of us working full-time outside of the non-profit. This limits our ability to dig in and use all the features. However, when we do have time, we find that the features are pretty user-friendly. Plus, the support is great! Review Source MR Mike R. Development Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Excellent features, strong support" October 19, 2021 5.0 Friendly, knowledgeable, supportive service. You feel like you not only have support but are PART of something. And the product itself is excellent. Pros We're still new but I find it powerful and sophisticated and easy to use. We've never had such a good platform to do so much and will be "growing into it" for awhile. But that's more exciting than intimidating. It's integration of communication, fundraising and donor management are great. Cons No obvious weaknesses. Our old set-up was so bad (and had so many unrelated parts) that transferring data is hard, but that's more a function of where we were than of NFG software. And our support team is there for us. Reason for choosing Bonterra Network for Good The approach to introduce us to the software was low-pressure and supportive, never high-pressure (or even "scolding" as some others were). They met us where we were, respected how busy we were (especially, hello - remember the pandemic) and waited for our timing to be right. Once it was, we were able to look at the presentation of the software in an engaged way and were truly impressed. Frankly, we also found the pricing good. Review Source Response from Bonterra December 28, 2021 Hi Mike, So excited to hear about your experience with us! I'm glad to hear your enthusiasm about your growth with us- the feeling is mutual. Please always feel free to reach out to our support team (via phone, email, or in-app messenger) with any questions and feedback :) Stay awesome! Kathleen EG Emmy G. Administrative Assistance Hospital & Health Care Used the software for: 6-12 months ### "Great software, very easy to use. " December 17, 2021 5.0 All in one donor management. Was using different platform for email blast and text to phone before. Had to go through third party to collect online donations. Also, have to manual track donations that go to different campaigns before. NFG does this for now. Pros Easy to use. All in on platform is great. Can track donations on different campaigns. Great customer support. Cons Report function is a little bit complicated. Just take a little time to learn how to generate good report. Alternatives considered [Trail Blazer Non-Profit Manager](https://www.capterra.com/p/101648/Trail-Blazer/) Reason for choosing Bonterra Network for Good After the demo session, I see better option from NFG. Review Source PD Pat D. Operations & Development Manager Legal Services Used the software for: Less than 6 months ### "Bells and Whistles you can actually use" September 26, 2022 5.0 We're just getting started, but I am delighted with the product and the support. I expect this to be a very active tool in our arsenal as we get better and better at using its capabilities. Pros We were looking for an obvious format that could be learned quickly and easily shared among data input staff. Just as important, we wanted the capability to track donations and use the data to build our donor base, without so much detail and structure that we never used the reports. NFG is giving us our wish. We were also very much sold on the additional capabilities of email blasts and texting service. But the clincher has been the start up service and follow up we received. When I was too busy to focus on a new software, your customer service staff poked me and kept me going. When I got mixed up in data import, your customer staff sorted it out. And when I needed a little hand holding on a problem, your customer service staff came to my rescue and followed up and followed up. I am comfortable that we did not just purchase a subscription, we joined a team. Cons We have a lot of uses for email blasts, and the functionality is a little clunky. I can get it done, but the design function needs more refining. Reason for choosing Bonterra Network for Good The pricing was consistent with what I needed, and the capabilities went beyond what I had planned. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We were never able to fully use the eTapestry software due to its complexity and the fact that we just didn't think like the software designer. It became too much work to input the data when we knew it was not functional to get back out what we wanted. Review Source VR Verified Reviewer Digital Accounts Director Fund-Raising Used the software for: 2+ years ### "A full-service CRM worth considering" November 21, 2016 3.0 My biggest complaint is the reporting. Aside from that it is a fairly straigthforward platform that allows for coordination between your email marketing, fundraising, and advocacy. Pros Can create custom roles and permissions, organize constituents and users by chapters. Create and save multiple email and form templates. Cons Reporting is not the easiest and a lot of the report display in the browser and are not immediately exportable. The aggregate reporting is powerful but finicky - if any column is out of order the whole report is broken. Review Source AK Ann K. Office Manager Individual & Family Services Used the software for: 1-2 years ### "Ease of Use" March 3, 2020 5.0 Network for Good is a great way for us as a non profit to track our incoming donations. We are sent email notifications when a new donation is added directly other then our staff manually entering it, to ensure we can send out an acknowledgement letter or email. There are several tutorial opportunities to learn how to navigate the site and get the most out of it. Pros It's handy to be able to store all our contacts to send email blasts and to have their information all in one place. All donations done via Facebook and our organization donation web page, are automatically added into Network for Good. The software is very user friendly to enter donations. I like how acknowledgement letters are integrated into the program to ensure we thank our donors in a timely fashion. Any time I have a problem I know I can send a message via live chat and get the answer I am looking for. Cons I cannot point out any cons at this point for I am still learning all the different features Network for Good has to offer. Any questions I do have, someone from live chat helps me out and their quick response is pretty amazing! Review Source PD Parker D. Executive Director Individual & Family Services Used the software for: 2+ years ### "user-friendly, great interface & integrates key functions" June 8, 2021 5.0 We love NFG and have been using their CRM since it launched. We actually switched to something else that had more tracking features but came back because the simplicity and integration of NFG was more valuable to us. Pros We love NFG because it is easy to use, has a beautiful interface, and has most of the features we need integrated in one place. It includes the CRM, email platform, and payment processing all in one which is great for our small organization. The customer service is very responsive, and they are adding new and improved features all the time. Cons There are a few things that we wish could be better customized, like the list of relationships between donors, but that's probably the tradeoff for having an easy and robust platform out of the box. We are also hoping for better analytics and segmenting for the texting feature, improved household tracking for couples, etc. Review Source LN Lafawn N. Director of Alumni Relations Higher Education Used the software for: Less than 6 months ### "Highly Recommend Network for Good" September 15, 2023 5.0 Excellent! Everyone at Network for Good has been so helpful and ready to help my organization get accustomed to our new software. Pros The ease of using the product. The system is user-friendly, and having everything on one screen for the donor is fantastic! Cons Nothing! I have only used Network for Good for a few months, but everything is so much easier than the other donor management system we had. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Salsa was bought out by EveryAction! Review Source Sean R. commercial director Media Production Used the software for: 2+ years ### "We used this Product for our Non Profit" November 22, 2018 5.0 We had a need to have a nonprofit. The issues that go with this type of setup are huge in what you can do, and what you can not do. So I surfed the web and read a few articles two named this product. The learning of the product just takes a little time but that time will keep you legal in audits and Thank you's from your donors. We happy with this product. Our experience is if you used salesforce, excel or word you jump right in that the tools are in this package. Pros It is a software geared towards charitiesand nonprofits and money or Fund Raising! As we have a need for 501(c)3type of operation this procut gives you control of the process and keeps a papertrail and aids you to be legal as a non profiT. Cons None this product if you have not used any others is not lacking in features. You need to spend sometime learning the product then you see that it will provide you the audit trial, marketing, accounting and more in one package. Review Source AN Anne N. Executive Director Education Management Used the software for: Less than 6 months ### "Network for Good: An Excellent and State of the Art Way to Organize Development and Fundraising " June 30, 2021 5.0 Network for Good has helped us to combine and streamline all of our development functions and information, and eased our accounting procedures through the online Quickbooks option. I love the excellent coaching sessions and the professional customer service that Network for Good provides. Pros Network for Good organizes all of nonprofit development and fundraising functions and data into one software which is essential for running a state of the art development operation. In addition, the software is connected with with Quickbooks, which is an excellent way to streamlime accounting functions. The coaching and customer support is both professional and educational. Cons There are several multi-step processes that are unique to Network for Good that a new user must learn. However, once the new user becomes familiar with the software, these processes are easily learned. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We received a grant. Review Source FS Faith S. Customer Service Specialists Farming Used the software for: 2+ years ### "a software that cuts across all industries. It gives personal touch to any user." November 7, 2023 5.0 Generally secure and accurate. It brings cohesion in fundraising ideas. I have all the reasons to highly recommend it. Pros Greatly, this is a user friendly software. It is defined by a simple launching and integration processes. The software is fast in response. The customer service is great too. I am happy with the built-in email features. It makes it quite useful. Cons In my experience with Bonterra Guided Fundraising, I have no complaints. I give it five stars. Review Source Response from Bonterra December 11, 2023 Thank you, Faith, for the kind words! It's excellent to hear that you're finding our technology useful for your nonprofit. Keep up the great work! RD Rebecca D. Director of Strategy and Development Non-Profit Organization Management Used the software for: 1-2 years ### "Great experience so far" February 16, 2024 5.0 Pros Easy to navigate. Allows us to use email blast features for our newsletter, etc. Cons It could be a more discounted rate for nonprofit organizations. Review Source KR Kendra R. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Features " January 20, 2022 4.0 Pros I like the ease of use and the resources that were provided in order to make fundraising easier. Cons The sales reps were a little pushy and should have packages that are geared towards organizations of different sizes. Alternatives considered [Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Review Source Response from Bonterra January 25, 2022 Hey Kendra, Thank you so much for your positive rating and feedback! Can you let me know why you would be unlikely to recommend us if your experience has been positive? You can contact me at kathleen.connelly@networkforgood.com, and I would love to learn more. Thanks :) Best, Kathleen RK Rebekah K. Di Non-Profit Organization Management Used the software for: 1-2 years ### "Has sustained and helped our small nonprofit grow" September 29, 2021 5.0 Great! We were lucky to have Network4Good offered to us as a grant from a funder; otherwise we might not have sprung for it given the cost. But I'm so glad we did, and now we have such a sophisticated system for a very small nonprofit. Pros We like how easy it is to display progress toward goals, how robust the filters and groups are, how robust the e-blasts platform is, and how professional it feels on the user side. The coaching is awesome! Cons There is not an option for Spanish translation. Sometimes the help articles explaining filters still leave me with questions. It is too bad we have to pay so much for the service and yet our donors still have to pay the processing fee. I wish there was an easier way to use the event/ticket purchase option for a training type registration (as we offer trainings). Reason for choosing Bonterra Network for Good It was made available to us through the JumpStart program Review Source TM Terri M. Assistant Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Glad we switched" December 18, 2021 4.0 Experience has been very good except for the tech support. The people that answer the phone are not users of the system and don't know the shortcuts. It seems they just read their manual and tell you what to do even though it's not the best way. Pros Having all information in one data base makes life easier, saves time and I can run reports easier than before to record donations into my quickbooks. Has many features that are much better than the way I was doing it. Cons Certain things take more time than I hoped they would. When you make a form for your email contacts to update their info, it doesn't integrate and has to be done manually. Can't easily find answer to the questions asked on donation page. Review Source Response from Bonterra December 27, 2021 Hi Terri, Thanks for the feedback! I'm passing this along to our product team who are always looking for ways to improve our all-in-one system and your experience. We really appreciate you taking the time to review us and thanks for being a Network for Good customer! Kathleen KG Kate G. Communications director Non-Profit Organization Management Used the software for: 2+ years ### "Overall, love salsa" March 6, 2020 5.0 Pleasing Pros The customer support is excellent. It is fairly easy to learn and use. Cons Engage There are some inconsistencies with email set up. I HATE the way the email series set ups are, the scheduling is horrible, it should just use a calendar like a regular blast. When exporting any report from engage id like some options for what I info is included in report. Reason for choosing Bonterra Network for Good Was not involved in decision process to this extent but educated guess would be price, ease of use and communication capabilities Review Source Response from Bonterra January 4, 2021 Kate, Thank you so much for your review. We hope Kansans for Life will continue to find success with Salsa. Please feel free to reach out to our support team with any questions regarding email series & any other concerns, they would be happy to assist you! AJ Abby J. Outreach Coordinator Farming Used the software for: 1-2 years ### "Cobblestone Farms' Review" February 15, 2024 5.0 Pros The ease of use for Bonterra is incredibly helpful and useful! It allows as little time as possible for dealing with donors and donor management. Cons I do not like that creating an event/campaign sometimes does not allow for certain things that I want to include. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.