# Page 12 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 276-300 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Drew T. Donor and Volunteer Specialist Mental Health Care Used the software for: Less than 6 months ### "Customer Support" June 21, 2021 5.0 Pros I will say the thing I like most about Network for Good is the support we receive from them. They have been available every step of the way through our data merge and learning the system! They meet with us every month to check in and see how we're doing. Cons So far I haven't found anything, but I've only been using a few months. But it everything we had in our previous software but this is a lot easier to use. Alternatives considered [Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Bonterra Network for Good The customer service was amazing with Network for Good! Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Having to switch between 2 platforms was hard and really it was just confusing and difficult to use. It just felt out dated. Review Source KH Ken H. President Non-Profit Organization Management Used the software for: 1-2 years ### "Importing data went very smoothly with the help of Salsa Lab personnel. Not a single glitch. " December 12, 2017 5.0 Accuracy of information. Able to research donors to determine how often they give, amount of gift, etc. Most important support from Salsa staff. Pros Salsa is much better than our previous experience with another vendor who will remain un-named. Generating reports is easy and the database is easy to work with. Most important to us is the support provided by Salsa. I am able to reach them during business hours and they spend the time needed to solve any issues. They are clearly customer oriented. Many others I researched charged extra for this level of service. With Salsa it is included. Cons Does not link to other email providers. It would be nice to be able to use Constant Contact or another email provider and have it link directly to the program. Engage is nice, but is some cases not as easy to use as are the other email service providers. Having said that we are very satisfied with our use of Salsa overall and have no plans to go looking for anyone else. Review Source Michele G. Used the software for: 2+ years ### "Easy to Use" November 18, 2016 4.0 We are a local chapter of a national nonprofit organization, and manage roughly 50,000 records. I use it daily with little to no issues, enter and acknowledging donations and keeping details records of constituents. My favorite part is the ProPortal where you can get resources such as software upgrades and video tutorials. Pros Easy to use. Tons of online resources. Open to user input. Cons Getting more complicated issues resolved can be a chore. But I think this is an example of growing pains. Hopefully more staff will cure this problem. Review Source SW Shannon W. Office Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Valuable Information that Takes Away the Guessing Game" June 16, 2021 5.0 Our fundraising team has found the ability to send out a blast email or campaign especially easy to do with a quality appearance with very little effort comparatively. Pros We really found the most useful aspect was our time spent with our fundraising coach. She really helped us pinpoint what was necessary to focus on our fundraising efforts while helping us avoid wasting time and effort with what was not important . She knew what worked and what didn't. Cons I would say the only con would be that we use Quickbooks software (not online). Donations are put in twice. Once into Quickbooks and another time time into Network for Good. Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) This product was actually gifted to us from another donor to our program. Review Source BP Brian P. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Organization is key to fundraising " August 20, 2021 5.0 Amazing overall experience. The help with creating "task" is like an educational drill where after you schedule your first campaign, you realize what it takes to organize a campaign with the tools isn't difficult. You can plan two weeks to a month of scheduled videos, emails, text and video in 1 - 3 days. Pros What we like about the platform is being able to communicate to our supporters without the use of multiple platforms. It really changes the game when you can see everything on one platform that lets you target your support base with ease. Cons I haven't experienced any cons. I would say it was pricey, but after using network for good, I realized how much time and money we saved. We can't afford to hire a full time fundraising manager, so this platform helped us out in a great way. Alternatives considered [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) Reason for choosing Bonterra Network for Good Because Network for good offered the same thing, but much more deeper in communication and seeing what donors are doing. Switched from [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) Because Network for good offered the same thing, but much more deeper in communication and seeing what donors are doing. Review Source RL Ricci L. President & CEO Non-Profit Organization Management Used the software for: 2+ years ### "SALSA is THE best!" November 16, 2018 5.0 I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top. No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations! Pros Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them. Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best. Cons I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation. Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that. Review Source MV Megan V. Deputy Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great All in One System" June 8, 2022 5.0 Overall I am very satisfied with Network for Good and its team. I am very happy we made the switch and would do it again in a heartbeat! Pros I love that by switching to Network for Good my organization was able to cancel four other monthly software subscriptions. This not only saves money, but streamlines our work and lets us see everything all in one place. The live chat function in the tool provide great customer service when I'm doing something new for the first time and need some extra guidance. Cons The formatting for email blasts can be a bit cumbersome at times. NfG has a range of nice premade templates, but if you want to build something else it can take a bit of time to insert pictures, captions etc. Review Source MD Michael D. Finance Assistant Education Management Used the software for: 1-2 years ### "Simplified Our Fundraising" May 28, 2024 5.0 Overall, we are very satisfied with Bonterra Guided Fundraising. Pros We like the full integration of donation tracking. The system flags duplicates which makes administration easier. The system reminds us to send acknowledgments. Auction integrates with donation module. Cons Reporting is sometimes awkward and not very intuitive. Data must be exported to an outside worksheet and then re-arranged in meaningful ways. Alternatives considered [Benevity](https://www.capterra.com/p/155271/Benevity/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Bonterra Network for Good Overall support and integration. Cost of subscription. Review Source NL Nancy L. Comptroller Non-Profit Organization Management Used the software for: 2+ years ### "Review on Network for Good Software" March 7, 2023 5.0 My experience has been very productive as I am able to report essential data that is very important to our financial planning and required reporting. I have a much better handle on our donors and their contributions and have benefited from the fundraising information that is always being provided by NFG. Pros NFG has a lot of moving parts and offers a great deal of important data for a nonprofit organization. I find the customer service excellent and very efficient. The program offers support with many different options . I find the software easy to use and would recommend this product as an excellent source of donor data especially for nonprofits. I am always learning new tools that are available with this software. Cons The integration was smooth. I do find the "search" for contacts can be improved. Downloading quick reports options should be more widely Reason for choosing Bonterra Network for Good n/a Review Source Response from Bonterra March 22, 2023 Hi Nancy, Thanks for the review! It's exciting to hear about all the ways our customer service and software have helped your nonprofit achieve its goals. It is so important for you to be able to rely on your data at a moment's notice! It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen WS Wendy S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Extremely satisfied with Network For Good!" August 25, 2016 5.0 Our small nonprofit has benefited greatly by using Network For Good. It is the perfect fit for our growing charity. We started using it simply for receiving online donations, and now we use it for event management and donor database management. It has been a great experience since we began using NFG three years ago. We have just started using the Donor Database Management tool, and it has made this year's donor outreach extremely easy. Because of this new tool, we have a handle on our donor information in ways that we have not been to before. We have no complaints whatsoever about Network For Good. Pros NFG is very user-friendly (both on the donor and nonprofit ends). The few times that we had support issues or questions, they were answered immediately with total professionalism. Donation pages are extremely easy to set up, with clear instructions and tips along the way. The feedback from our donors has all been positive. The team at NFG is professional and efficient. We have enjoyed a very positive relationship. Cons Honestly, we can't think of anything negative. Any problem we have had has been remedied immediately and professionally. Review Source PA Paul A. President Founder Non-Profit Organization Management Used the software for: 1-2 years ### "RocDog Review" February 5, 2024 5.0 The software has done everything we had wanted and more. Pros Ease of use has been very important to us. Plus having custom fields for the database allows us to customize for our efforts. Cons The price seemed a bit high, but the features have been great. Reason for choosing Bonterra Network for Good Looked to be good value and easy to use. Review Source TD Tammy D. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "I am NOT HAPPY" February 15, 2024 2.0 Pros I enjoyed NFG when it was a stand alone product. Cons I do not like the product now that it is absorbed under Bonterra? It does NOT work effectively and I can NOT access my account when I need to. It has been a mess since Bonterra took over. Review Source Response from Bonterra March 21, 2024 Hey Tammy, thank you for sharing your thoughts on Bonterra Guided Fundraising. We haven't made any major changes to the product, so accessibility shouldn't be an issue. I'm sending over my email address to you now - please feel free to reach out to me so I can let our support team know about this and see how we can help. Thank you! SL Shalom L. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Value -- Exceptional Support" May 15, 2020 5.0 The software is very good and people have clearly take this development task very seriously. And it's geared towards technical idiots -- and I'm happily in that camp! So if I can figure this out, anyone with a little patience can. But all of this takes second fiddle to the corporate culture they seem to have developed. The support folks REALLY want you to succeed and they have a lot of good advice, and plenty of patience to help you navigate the system. If I had one complaint it's that the one-on-one training sessions are 30 minutes rather than 45 or 60 minutes. But folks, that's minor compared to the enormous positives in this software platform. Now that I know what I know, I would do this again with zero hesitation. Pros The developer's seem to have thought of just about everything. Once you get oriented, it is fairly easy to use and you're provided with many options to enhance donor & campaign management you may not have even considered before. Cons My initial training/on-boarding was complete chaos and I was fearing I had made a terrible mistake in deciding on this route. I was getting advice from too many people -- but the advice consisted of links to things that made no sense at all to me. I complained somewhat loudly about this issue. It was a super-frustrating for a week or so. BUT, once it got all straightened out and I had my initial one-on-one training session (which should have been the FIRST thing to happen before any other emails) things totally changed to be a completely positive experience. Reason for choosing Bonterra Network for Good I read on-line reviews and watched a number of demonstration videos. Review Source DK Debbie K. Executive Director Civic & Social Organization Used the software for: 6-12 months ### "Love the ease of transition to Network for Good." June 8, 2021 5.0 Pros Great training available. Initially we did live training and then as we use more features we use the on-line videos that can be accessed anytime. If we need additional assistance NFG has several options to contact them for support. Cons NFG only transfers funds one time a month for donations that go through their website. Switched from [Panorama](https://www.capterra.com/p/166550/Panorama/) We switched for the ease of use and the time savings for sending donor notes. Review Source CK Casey K. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Multi Use Software" December 7, 2021 5.0 We have only been using Network for Good for a little over a month and it has been great. The ease of use has increased our productivity and has helped us keep on track with all of our fundraising and donor outreach goals. Pros Switching to Network for Good has been so smooth and easy. They have fantastic customer support and the software is easy to navigate. We are really enjoying using this software for both donor management and fundraising. Cons The only downside we have seen so far is there aren't as many preset filters as we would like for running reports. It just takes us a few more steps to get the reports we need. Reason for choosing Bonterra Network for Good They had all of the features we were looking for to make our donor management and fundraising more holistic. Review Source Response from Bonterra December 28, 2021 Hey Casey, Thanks for sharing on your seamless transition and simplified process! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen :) AP Anna P. Executive Director Arts and Crafts Used the software for: 1-2 years ### "An important upgrade" September 27, 2021 5.0 Pros Our 25 year old nonprofit was doing everything manually, including tracking donations, generating acknowledgements, and any reports. This meant that we often weren't able to actually produce reports, keep an eye on important donor metrics, or ensure that our data was accurate. Network for Good takes care of all of those pieces, and we've been able to use this software to streamline our fundraising. Cons The only negative is that templates can be difficult to set up if you're using a full-page letterhead template and need it to print out in high quality. We have been able to get around it, and the system works just fine! We were able to get assistance with this issue from the Network for Good team Reason for choosing Bonterra Network for Good Customer service, price, and reputation Review Source KK Kaila K. Operations Manager Individual & Family Services Used the software for: 6-12 months ### "Glad we made the switch" June 24, 2021 5.0 The switch has been so easy. The customer support is like none other. Working with the same team upon setup helps keep everyone on the same page. Pros I like the ease of use. The way the forms are built and go directly into the individual donor is so helpful. Cons I wish they were more customizable. The forms look pretty much the same as there are no options to move parts of the form around. Review Source MR Marnie R. Director of Development Performing Arts Used the software for: Less than 6 months ### "NFG is completely worth it!" March 18, 2021 5.0 NFG is not only fundraising software, but our database. It's so easy to use and really helped us keep our donors organized. The campaigns, communication tools and reporting are SO easy! And the customer service is out of this world. I also like that NFG is the software connected to Facebook and other social media platforms for their giving (like birthday fundraisers). Pros The software is intuitive, but if I ever need help, the customer service is superior! Someone is always available almost immediately. Cons I do wish there was an app for my phone. It's still easy to use on a phone browser, but I feel like an app would be easier for immediate video messaging and some of the other features. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Arts People](https://www.capterra.com/p/10010710/Arts-People/) Reason for choosing Bonterra Network for Good Each of the alternative products offered us something, but NFG offered them all together. It's an easy format, and there is always help available. We have DOUBLED our giving in the last six months. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Arts People](https://www.capterra.com/p/10010710/Arts-People/)[Canva](https://www.capterra.com/p/168956/Canva/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Needed a central place to keep our giving data, that was easy to set up and report from. NFG helped us import all of our previous contacts and giving from those other databases. Review Source RB Rosalee B. Development Director Public Policy Used the software for: 1-2 years ### "2021 review" June 14, 2021 5.0 Pros The one thing I like most about the software is that it very user friendly. Cons My least favorite thing about the software is that the welcome page only feature three non-profit organization. Other organizations with the software including my organization should be featured on the welcome page of network for good. Review Source TT Tonia T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Review Network For Good " February 22, 2023 5.0 Excellent Pros User friendly - especially when it comes to donor relations Cons Not much with software - just wish for small nonprofits, we could get cost at a minimum but they are definitely worth every penny. Sadly, there is only so much us nonprofits can pay Reason for choosing Bonterra Network for Good It is known to be the best of the best and has excellent customer service Review Source TR Tricia R. Administrative Coordinator, Development Higher Education Used the software for: 2+ years ### "Excellent product!" July 11, 2023 5.0 Pros The data transfer process went very smoothly with great tech support. The software is super easy to use and the customer support is top tier. We couldn't be happier! Cons I find the formatting of email and direct mail templates a bit tricky at times. Review Source DS Donna S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Executive Director" December 18, 2021 5.0 Very positive Pros It was easy to switch over from Trailblazer and easy to use Cons Does not automatic get deposited to checking account Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Network for Good Cost Switched from [Trail Blazer Non-Profit Manager](https://www.capterra.com/p/101648/Trail-Blazer/) Cost and easy of use Review Source JC Julie C. Executive Director Human Resources Used the software for: Less than 6 months ### "Great product!" June 7, 2021 5.0 Network for good has been a great choice for us. The on boarding training, the ono-on-one with a fundraising specialist, the customer support, the ease of use has been so beneficial. I would recommend this product to anyone! I also love the ability to connect this product with quickbooks. Makes managing donors, fundraising and funds a breeze. Pros I love the ability to have everything in one place. We are a small but growing nonprofit and I feel we purchased this product at the perfect time. Cons I have not found any features that I do not like. Every feature I have used has been so helpful. Review Source JB Jennifer B. President Hospital & Health Care Used the software for: Less than 6 months ### "Customer Service is Responsive and top-notch" June 30, 2021 5.0 Pros After trying other platforms, Network For Good has exceeded our needs. We were looking for an easy CRM software and a way to have donations go through one source. Network for Good enables us to have various campaigns and accept payment, with the software automatically integrated so we save time not having to manually enter every donation. Cons Making a newsletter was a bit more cumbersome than with mailchimp. But it might just be that I'm slow to learn this version! Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Salesforce was very difficult to learn and the reports that could be generated did not meet our needs. Review Source Jim G. president Non-Profit Organization Management Used the software for: 6-12 months ### "Network for Good is GOOD!" February 15, 2022 5.0 the conversion was straightforward, fundraising exceeded expectations, excellent launch process and step-by-step strong support system throughout Pros Ease of conversion fo donor database, 1st year fundraising vs. subscription expense guarantee, compatibility of newsletter communication function with Constant Contact prior software in use Cons None - don't recall any negatives with our first 6mos experience with this product Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) adding donor management to our fundraising process Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.