# Page 26 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Bonterra Network for Good the right Fundraising solution for you? Explore 935 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews

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Bonterra Network for Good

4.6 (935)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of Bonterra Network for Good

## Showing most helpful reviews

Showing 626-650 of 935 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Joy B.  
Board member  
Performing Arts  
Used the software for: 6-12 months

### "Saving me TIME and HEADACHES!"

July 15, 2020

5.0

I love this, and am anxious to spend more time navigating the rest of what is offered!

Pros

I am a new user, and accepted a task from my team. This task was complicated for me, but the online support was SO helpful and they very quickly responded (usually within MINUTES!) to allow me to complete my task with great success!

Cons

It’s intimidating to dive into a new realm like this. I’m a 64-year old woman that had to learn using this type of software from the ground up. I really cannot criticize the company or the software; it just takes time to discover all there is available with this marvelous program!

Review Source

MC

Morella C.  
General Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Know your donors"

July 17, 2020

5.0

Very good customer service, tons of webinars to support our needs.

Pros

Friendly use, easy to learn Close contact with donors Helps you understand the status of every donor, current and lapsed Customization of messaging Great templates And many more

Cons

Even though I have used the first level of the software, “donate “ since early 2018, it has been less than 2 months since I added the donors management feature. So far, I have not identified an area or feature I don’t like. It takes practice to master every aspect but customer service is very good and helps a lot.

Review Source

MR

Michelle R.  
Program Manager  
Environmental Services  
Used the software for: 6-12 months

### "Great and user-friendly"

November 7, 2017

5.0

The salsa start program was phenomenal. From the weekly calls to the ongoing webinars, I’ve never had a question that salsa couldn’t answer!

Pros

The salsa system streamlines everything. For a small nonprofit, we needed a system that would detail everything: from donors to social media followers, this thing does it all.

Cons

There’s not a lot of fonts to pick from on the salsa labs social aspect. But that’s about the only con.

Review Source

BW

Bonnie W.  
IT Director  
Religious Institutions  
Used the software for: 2+ years

### "IT Coordinator"

July 20, 2016

4.0

Pros

They listen to users and make enhancements and features based on user input. The have a great support team that always helps us or if they can't, then they put in an enhancement request for the future.

Cons

Creating queries that meet specific criteria and needs is often very confusing and it is what we need the most help with. It took a long time to learn how to do them correctly and even so we often still mess it up and our data is not accurate as a result.

Review Source

AN

Ashley N.  
Communications Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "Love Salsa!"

September 6, 2018

5.0

Pros

Salsa Labs is by far my favorite CRM to use. It is very easy and extremely customizable! I would highly recommend.

Cons

When setting up the account, the sales team was a typical sales team but overall I was satisfied with the experience

Review Source

SS

Steve S.  
Treasurer  
Broadcast Media  
Used the software for: 2+ years

### "Salsa CRM Review"

July 21, 2016

4.5

Pros

Great helpdesk, ease of integration with credit card processor, ability to merge information from database to contact information for donors. We used the web integration forms for donations and volunteers.

Cons

Nothing I dislike. The company constantly strives to improve product. It is a great tool to use.

Review Source

Response from Bonterra

November 15, 2017

Hi Steve - if you're experiencing a discrepancy in your reports then please call the support desk to help sort that out. We'd be happy to set up your custom queries for you. Thanks for your feedback!

MC

Mike C.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great purchase!"

March 17, 2021

5.0

Best purchase our organization has made.

Pros

Very user friendly, communication templates provided make communicating a breeze. Took our organization to entire new levels of giving once we had it up and running.

Cons

Not much about it we do not like! It would be nice to be able to have your company logo as a backdrop when making the acknowledgement videos.

Review Source

CR

Camille R.  
Director of Marketing & Development  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "UCP of Central AZ"

February 23, 2022

5.0

So far the experience has been very good. I like turn-key and easy to use tools.

Pros

I love the dashboard, filters, text messaging, video and reports.

Cons

The minimal customization options with the email communication tool.

Reason for choosing Bonterra Network for Good

Ease of use and vast functionality.

Review Source

Response from Bonterra

May 11, 2022

Hi Camille, Thanks so much for taking the time to review us! We are so excited that you're using Network for Good to help your mission. Keep doing awesome things! Best, Kathleen

TN

Tricia N.  
Director of Development  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "New Salsa User after converting from Raiser's Edge"

August 1, 2016

4.5

Pros

After coming from using the Raiser's Edge system, we have been continually impressed by all that Salsa has to offer. It is really a one stop shop for a Development Department. We are a smaller non-profit with a staff of two and a limited budget, and the Salsa system and Engage platform will allow us to perform functions that we never could have had time for or afforded the modules for with our old system. We are excited to be able to seamlessly coordinate all of our functions in one system from e-blasts, thank you letters, a separate fundraising page, reports and mailings generated....the list goes on. We look forward to this year as we know that the Salsa platform is going to increase our productivity, funds raised, and donor relations.

Cons

The conversion process has been slightly fractured. With so many products (CRM, on-line, engage, and the fundraising page) it is sometimes difficult to know who to contact for what. A project manager may be beneficial during the conversion process so that an organization has one person to go to for all of their questions and set up requirements.

Review Source

DM

Diane M.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Finally an Integrated Package for Small Non-Profits!"

June 13, 2022

5.0

We have just started using the software but having an intergrated system that ties everything together was crucial given we have no paid staff and a very small Board of Directors. The onboarding training was helpful and the customer support is excellent. The seamless donor management frees up our time to allow us to utilize the communication tools to increase the type and frequency of communication with our donors. We have just started to take advantage of those tools.

Pros

The ability to solicit donations, track and thank donors, send out frequent commmunications and integrate with social media is priceless to us a small all volunteer non-profit.

Cons

There is a learning curve for any software. I struggled a bit settingup the everyday giving but the support I received when I had questions was excellent and there were several options for receiving support.

Review Source

Audrieanna B.  
Board Chair  
Education Management  
Used the software for: 6-12 months

### "We love N4G"

June 30, 2021

5.0

I love their team, \[SENSITIVE CONTENT\] is awesome!

Pros

N4G has helped us streamline our processes and created targeted goals.

Cons

We were pretty satisfied with the software.

Review Source

MH

Marne H.  
Executive Director  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Our experience has been great"

February 21, 2023

5.0

Pros

The integration of our contacts was pretty seamless. We've been able to get up and running quickly! We also love the communication options with our donors.

Cons

We've only been using it for a couple months, so not yet.

Alternatives considered

[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/)

Review Source

DH

Debra H.  
Director  
Religious Institutions  
Used the software for: 1-2 years

### "Network for Good is good"

December 21, 2017

4.0

Pros

Customer support is fantastic. Has greatly improved our donor impact. Web-based giving is very good.

Cons

It seems a little expensive, we use both fundraising and donor management tools. But has peer 2 peer embedded.

Review Source

SL

Sarah L.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great to have the support of Network for Good within our fundraising efforts!"

October 23, 2017

5.0

From my end, I use the templates, donor management, fundraising pages, and donor coach. I highly recommend anyone considering the software to try to use all its capabilities.

Pros

If you aren't a fundraising expert, like me - Network for Good is perfect to fit your needs in the nonprofit world. We are a small nonprofit - therefore, Network for Good's templates and customer service allows us to fill in the gaps within the development. As well, we utilize the Donor Coach function and it helps when not having a full-time fundraising director.

Cons

Sometimes I wish some of their templates were more customizable (i.e. changing the color of a button in a newsletter template or rearranging the fundraising pages to my own format). Other that, I love the service!

Review Source

ML

Melinda L.  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "Works like a charm "

February 1, 2022

4.0

Overall I’ve had a great experience. The fact that they set you up with a personal customer service rep to help you set up your platform was invaluable.

Pros

I most like the integration with my website and the extensive donors management system. The ability to send a video easily is also a plus. I feel more confident about my organization’s ability to run campaigns successfully.

Cons

Some people people prefer not to give BIA credit card and it doesn’t track those other methods.

Review Source

Response from Bonterra

May 11, 2022

HI Melinda, Thanks for reviewing us! Wow - we're so excited to hear about how you feel more confident to be able to run campaigns as a result of our fundraising software. We appreciate your feedback on your onboarding and Network for Good support to help you get started. It means a lot that you've taken the time to review us. These comments help us continually improve! Please continue to reach out to our support team (via phone, email, or in-app messenger) with any questions and feedback :) Kathleen

RB

Rebecca B.  
Director of Institutional Advancement  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "straightforward database"

July 17, 2017

5.0

An updated, easy to use database system.

Pros

I like the ease of the software. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very easy to work with.

Cons

Our database system prior to conversion was subpar. I new the conversion would take work on both parts (salsa conversion team and my own). There was little to be done about some data, however one request made was only partially completed. I requested additional work to be done on it and was told that the system went live and there was nothing they could do about it. I don't there is an easy way of fixing it without starting from scratch with an excel spreadsheet.

Review Source

DP

Doris P.  
Executive Director  
Fund-Raising  
Used the software for: 6-12 months

### "Great intuitive software."

June 28, 2017

5.0

As an ED/DD role, this tool is instrumental in my day to day operations. It is a great go to every day.

Pros

I feel like this software is very easy to use. I have personally performed training for personal referrals and they fell in love with the product. I use Engage primarily for fundraising events, email blasts, fundraising pages and event participation. It is great to be able to share a link easily.

Cons

The real only drawback for me is the lack of an app on my smartphone. I have found workarounds, but an app would make this over the top!

Review Source

Jasmine T.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Good Software "

September 12, 2023

5.0

Pros

Ease of Use, great metrics on donations

Cons

There is nothing I don’t like , good software. Easy to use and manage

Review Source

LF

Larissa F.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "This software is everything we have been looking for!"

June 21, 2021

5.0

Great. Staff if helpful and friendly.

Pros

Features like text and video text are cutting edge, and we are excited to connect with our donors, clients, and customers this way. We love that it keeps all of our contact information in one place. All of our board members and volunteers can do their part of collecting information and communicating with their peer group through this one software.

Cons

For those of us that are tech challenged (like myself and the older generation) we need hand holding education, not learning through videos. I appreciated the time I got to speak with someone and have them take me through the process. The interactive learning works best for my generation, which happens to be most of our team. Otherwise it will take us longer to actually get in the swing of using the software at its potential.

Reason for choosing Bonterra Network for Good

If provided the things we needed for the right price. Good customer service.

Review Source

SO

Sharon O.  
Board Member  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Enlarge My Territory"

June 22, 2021

5.0

I am really impressed with the overall software.

Pros

I like that Network for imported my contacts into the system.

Cons

It is it easy to update personal profile information.

Reason for choosing Bonterra Network for Good

The presentation was very informative and our organization needed help with donors.

Review Source

AM

Ashley M.  
Annual Giving Manager  
  
Used the software for: 1-2 years

### "Great matching gifts application"

February 21, 2019

4.0

This is very user friendly and detailed for funneling matching gifts.

Pros

It's been so easy to work with Network for Good for matching gifts. We use this program as the beneficiary non-profit organization of the matching gift. It is very simple and straight forward on getting your organization recognized within Network for Good and then the gift can be deposited into your account or a check mailed. They provide a detailed invoice of the gift as well so you know who the donor is (and also how the gift should be credited).

Cons

It would be nice if you could get notification of a matching gift once it is confirmed before the money is actually transacted from Network for Good to the organization. There is often a delay.

Review Source

ZR

Zoe R.  
Associate Artistic Director  
Performing Arts  
Used the software for: 6-12 months

### "Great value"

August 24, 2021

4.0

Pros

Affordable with good customer service. Provides integration of communication and book keeping tools; clear tracking of donors and constituents to help target and maximize fundraising and communication efforts.

Cons

Lack of customization in communication tools; clunky interface between donor management and fundraising tools

Review Source

RM

Robie M.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Experience with NFG"

June 9, 2021

5.0

Pros

Adopting the software was easy and customer support throughout the process has been exceptional.

Cons

There are none that I can think of-- great experience all around!

Review Source

MH

Moriah H.  
Development Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "DHH Review of NFG"

December 13, 2021

5.0

Pros

Easy, simple and clear to use. We like it a lot.

Cons

Still looking for bulk actions like acknowledging batch donations.

Switched from

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Contact ended and it's too complicated

Review Source

NP

Nancy P.  
Development Associate  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Has Potential"

November 15, 2016

3.0

This software has so much potential and I'm hopeful that as they settle into the merger of DonorPro and Salsa we'll start seeing great improvements and enhancements. In the meantime, their Customer Support is the best I've ever dealt with.

Pros

Ease of sending tax receipts, powerful reporting

Cons

Volunteer module is extremely weak, they seem to release enhancements without fully assessing how they will affect users

Review Source

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