# Page 3 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bonterra Network for Good the right Fundraising solution for you? Explore 935 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (935) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 51-75 of 935 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michelle B. Operations and Finance Specialist Fund-Raising Used the software for: Less than 6 months ### "Donation's World" November 14, 2024 5.0 It has taught me more about the destination of donations, the ways to make them, their effectiveness. Pros What I like most is that you are very clear, transparent and you carry out different courses to understand and learn more about you and the different ways of making donations. Cons I actually have no complaints against you, you are wonderful. Review Source Response from Bonterra November 25, 2024 Hi Michelle, thank you for this wonderful feedback! We're thrilled that our transparent approach and educational resources are helping you better understand the impact of giving, and we're committed to keeping up this level of service for amazing partners like you. VB Valerie B. Program Director Legal Services Used the software for: Less than 6 months ### "Not happy with new way of providing customer service" August 16, 2024 5.0 When I first obtain NFG services I was met by a friendly staff and the experts were able to help me navigate through work processes. Now when I call there is chat and other features that takes you to reporting to take extremely longer than normal. Pros Prior to switch from NFG to this Customer Service was direct. Cons Not able to speak to a live representative right away. Longer wait times. Alternatives considered [CausePilot](https://www.capterra.com/p/218245/CausePilot/) Reason for choosing Bonterra Network for Good All in one solution that meet our mission requirements. Review Source MT Mackenzie T. Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Spent 5 great years with Network for Good/Bonterra!" August 1, 2024 4.0 We spent several years as an organization using Network for Good/Bonterra Guided Fundraising as our CRM, and enjoyed the experience other than the high costs. It enabled us to grow our email list and donor database while creating personal touchpoints for each contact. Pros I appreciated the robust filter options and the ease of navigation on the donation tracking page. Cons The cost became prohibitively high for our organization, causing us to transition to a different platform. Review Source LP Lynn P. Artistic Director Performing Arts Used the software for: Less than 6 months ### "Worth every penny!" August 30, 2024 5.0 Thus far it is working to allow us to streamline 20 years of donor data. Pros Streamline. Streamline. Streamline. This helps our team be SO much more efficient in communicating with our donor base. Cons We are still within our first year using the platform, so we are still learning a lot! Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/) Reason for choosing Bonterra Network for Good Potential to link to Quickbooks, used by peer organizations Review Source Response from Bonterra September 12, 2024 Lynn, we're thrilled to hear Bonterra is helping you streamline your donor communications and manage 20 years of data! Your efficiency gains are music to our ears. As you continue learning the platform, remember we're here to support you every step of the way. Keep up the fantastic work in the arts - your creativity and our technology make a powerful combination for positive change! TW Tambra W. Executive Director Education Management Used the software for: 6-12 months ### "Titusville Alumni Association " May 14, 2024 5.0 Highly effective donor management program that meets and exceeds all of our alumni management needs. Pros From the beginning of our query to Bonterra / Network For Good, upon a referral from another local nonprofit, I was impressed with the thoroughness of details, the responsive customer service, the initial training, and questions are always answered. The flexibility of the program works beautifully for our needs. Cons I have yet to find something that isn't working well for us! Great experience all around! Reason for choosing Bonterra Network for Good Price and customer service were big keys to making our decision. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Improved donor management system where I can track histories of donations, update personal details, identify same households, and much more. Review Source Steven N. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Bonterra is the BEST!" December 10, 2024 5.0 I have enjoyed Bonterra software for the past 3 years. It gives me exactly what my organization needs. I feel like I have complete control over our data because of this excellent product. Pros The aesthetics of the software. It is easy to see, easy to read, and very user-friendly. The price is competitive and this system works perfectly for the small to medium nonprofit organization. Cons I would like the dashboard to display a current total of of all three donor categories: Retained Donors, New Donors and Reactivated Donors. I would also like to see the date of a donors first gift displayed at the top of the donor record. Reason for choosing Bonterra Network for Good Less expensive. Plus Bloomerang had additional features that we did not need. Review Source JG Janet G. Executive Director Arts and Crafts Used the software for: 1-2 years ### "Thank you to NETWORK FOR GOOD - now Bonterra" May 14, 2024 5.0 Thank you for all your assistance and support Pros provided a professional platform to bring our small-but-mighty organization to a new and exciting level. Cons Learning to make use of all the many features did require some time and training, but the tech support and coaching helped to guide us through the steps successfully Review Source Response from Bonterra May 17, 2024 Hi Janet, thank you for your wonderful review and for sharing your experience with Bonterra! We are thrilled to hear that our platform has helped elevate your organization to new heights. We're glad our tech support and coaching were able to assist you through the learning process. MM McKenna M. Occupational Therapist Non-Profit Organization Management Used the software for: 1-2 years ### "For Nonprofit Use" May 28, 2024 5.0 Pros It is an easy way to manage funding and organize everything. Cons It is difficult to set up items and payment can be kind of drawn out. Review Source CH Corinne H. Chief Development Officer Program Development Used the software for: 2+ years ### "Chief Development Officer" May 9, 2024 4.0 I would give NFG a 5. Need to have more seamless online experience and let people purchase 100% online. I do not want to have to speak with someone multiple times to set up a new system especially since I have been using for years. You should have a fast track to set up for existing users and please do not send so many emails. Pros Like that this system is online and I can run campaigns and manage individual donors and also do events. Cons I did not like that it took more than a day to set up. Set up should be seamless and instant. Also, I wanted set up to be online. Like you pay and you are set up with tutorials. Also, way, way too many emails. I do not have time for all these emails. Please only reach out when necessary. Reason for choosing Bonterra Network for Good The cost and what we needed for individual giving and our multiple events each year. Review Source LE Leslie E. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Bonterra Makes Tracking Dollars Easy" May 14, 2024 5.0 Pros Bonterra Guided Fundraising helps us to track all aspects of our fundraising efforts. It makes it so easy! Cons We have experienced no problems with Bonterra Guided Fundraising. Review Source HG Haley G. Development Manager Philanthropy Used the software for: 1-2 years ### "Essential and Easy to Use" May 14, 2024 5.0 Wonderful experience, quick support and great training! Pros We have used Network for Good for the last couple of years and it has made fundraising simple for our organization! It is an essential development tool! Cons We would love if it integrated with some of our other applications. For example our CRM system, Copper. Review Source TA Trish A. President Treasurer Real Estate Used the software for: 1-2 years ### "Great product!!" May 28, 2024 5.0 Pros Training was fantastic. I am a novice so the person to person helped formulate priorities and strategies to work for our organization. Cons Learning curve but that would be such for any product for us. Reason for choosing Bonterra Network for Good recommendation from another NFP that loves your product too! Review Source Response from Bonterra June 4, 2024 Hi Trish, it's great to hear that you and your team have found our platform user-friendly so that you can continue progressing your mission. The referral is fantastic, too! Thank you for sharing your thoughts. KM Kevin M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Do it all product" February 5, 2024 5.0 I've had a great experience with Bonterra and the support has been prompt and thorough. Pros I was able to get rid of a few software programs because of the versatility of Bonterra. I feel that this one product covers so many bases for me to collect donations, ticket sales, etc...and reach out to potential donors or buyers. It has saved our organization money because of its versatility. Cons I really don't have anything that is negative at this point. Reason for choosing Bonterra Network for Good A previous \[sensitive content hidden\] made the switch to Bonterra. I did make the decision to get ride of a few other products once I was hired on thought because of the high functionality of the product. Review Source Response from Bonterra February 27, 2024 Thank you for the fantastic review! We are thrilled that our platform has not only streamlined your operations and saved you money but also become the reliable all-in-one solution for your organization's needs. Your satisfaction is our top priority, and we can't wait to keep fueling your success journey. We appreciate you choosing Bonterra! DB Donna B. Fundraising Chair Performing Arts Used the software for: 2+ years ### "Satisfied Fundraiser" February 5, 2024 5.0 We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts. Pros We like the ease of entering donations with the various campaigns. Cons The annual cost of the program is difficult for a small nonprofit. Reason for choosing Bonterra Network for Good We were offered the grant as a beginning nonprofit, and had a coach to help us get started for one year. Switched from [Donarius](https://www.capterra.com/p/9755/Donarius/) There were more components like communications, graphs, and various campaign reports that we could see. Review Source CS Carolina S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Our Valentine's Day message - we love you!" February 15, 2024 5.0 We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. Pros It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. Cons We wish it had a grant tracking platform as we were told that Salesforce had one. Reason for choosing Bonterra Network for Good NFG sales team contacted us. They were super informed and responsive. The product did most of what we wanted Salesforce to do except track grants :-( We were thrilled to learn about NFG and dove in enthusiastically and are very happy! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We said this last page! Because we liked having it all in one platform, easier to use and saves effort of downloading audience from Eventbrite and uploading to Constant Contact. Great to have donations handled in the CRM and not outside it as with Flipcause. Data all in one place! Review Source Response from Bonterra February 27, 2024 We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities! CS Carly S. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "HMK Review of Bonterra" February 6, 2024 5.0 We have had a very good experience with Bonterra/NFG overall. Pros The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful. Cons The time it takes for donations to deposit to our bank. Reason for choosing Bonterra Network for Good It was highly recommended and the demo was very easy to follow. Review Source MH Michelle H. President CEO Non-Profit Organization Management Used the software for: 2+ years ### "This system is not what I would recommend now - too expensive" February 5, 2024 5.0 Pros All in one system for communications and donors Cons How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bonterra Network for Good All in one product and cost effective at the time Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) That system did not work for us because it was too complicated. Review Source Response from Bonterra February 28, 2024 Hi Michelle, while I'm excited to see that you chose our product for its all-in-one capabilities and cost efficiencies, I'm sorry to hear that you've had a change of heart. I'm not entirely sure what you mean by paying for each product separately, since this is still an all-in-one product and prices have remained unchanged for a couple of years now. Perhaps there has been a misunderstanding. Please feel free to reach out to our customer support team at success@networkforgood.com or give us a call for more information on your current package. Thank you for reviewing us and choosing Bonterra Guided Fundraising! EE Elain E. Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Center Point - \[sensitive content hidden\] found the solutions we needed in Bonterra (NFG) " February 8, 2024 5.0 I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is. Pros \--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages) Cons \--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process Reason for choosing Bonterra Network for Good I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities. Review Source JE Judy E. Founder and CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Guided Fundraising will earn you money and sanity." February 5, 2024 5.0 Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints. Pros We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization. Cons We found nothing to dislike from day one. Reason for choosing Bonterra Network for Good We chose due to ease of use, features, support, and cost. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were looking for all of the features that Bonterra offers. Salesforce would have required significant personalization since it is not built for nonprofits. Review Source Response from Bonterra February 28, 2024 Hi Judy! Wow - can you ever really put a price on sanity?! We're thrilled to hear about your seamless experience with Bonterra Guided Fundraising, and we're beaming with gratitude for your affinity towards our platform. It's rewarding to see your entire team benefit from its user-friendliness and continuously evolving features. Thank you for entrusting your important work to us. Here's to making an even bigger impact together! MM Maureen M. Director of Community Relations, Partnerships Development Ranching Used the software for: Less than 6 months ### "Bonterra Fundraising Great for Company Events" May 14, 2024 4.0 Rescue Ranch is a new user for events. So far, so good Pros So far its been easy to use and customer support has been helpful Cons extra charge to use for one event a year Review Source EL Elizabeth L. Board Member and Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "An Affordable Solution to Fundraising and Marketing for Small NonProfit" February 15, 2024 4.0 Our relationship with NfG has made the whole process of managing donor communications, tracking giving patterns, and monitoring financial fluctuations so much easier. In addition, we have learned so much already from working with them over the past couple of years. We are exciting to be entering a new level of support with our Fundraising Coach! Pros As a small nonprofit providing a critical service to our city's homeless and economically insecure population, we have struggled to develop an affordable fundraising/marketing plan. Our budget has not allowed us to hire either a FT or PT marketing specialist. We learned that Bonterra could match us with a Fundraising Coach who is helping us develop our strategies, prioritize tasks, monitor success, and adjust our planning. They do all this for a fraction of what it would cost us to hire a specialist. This is a win-win for us, as it is boosting our donor base while educating Board members with no background in this critical area. We explored purchasing similar services from competitors in the field, and found Bonterra's package and personal to be more accessible and affordable. In addition, NfG responds quickly to inquiries and requests. Their service personnel are both professional and personal. Cons The amount of resources available on their site can be overwhelming to navigate. The number of options is impressive, but sometimes we need more guidance on using them. Again, however, this is where our coach will be invaluable. Review Source NS Nancy S. Data Coordinator Arts and Crafts Used the software for: 2+ years ### "Solving Multiple Goals of a Varied Organization" February 22, 2023 5.0 We are managing regular operational donations, a Capital Campaign with donor pledges, sponsor support for specific events and memberships to the organization. All of these work well with minimal need to track anything outside the system but if we do need that, the Export and Import functions make that easy. Customer service has been WONDERFUL and very responsive. Pros Maintaining contacts, donations and associated communications is easy for both centralized data coordination and other users in the organization. We cover Arts, Education and Recreation so our donor base has multiple interests when supporting us. Network for Good allows us to streamline both our internal procedures and our communications processes using email and letters. Cons It's hard to find anything I don't like. However, the Year-End Tax Reporting provides great detail at both a summary and individual donation level. It could benefit from a "Campaign" level subtotal that would help distinguish type of donation but not result in multiple pages for our sustaining donors who have monthly recurring activity. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) The donor interface and staff interaction were easier to manage. Review Source DL Douglas L. President Non-Profit Organization Management Used the software for: 6-12 months ### "Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side" November 24, 2020 2.0 We gave it our best shot. We spent days and days trying to import people - without ever really succeeding. I worked for DAYS trying to master the reporting interface. Which looks (and probably is????) extremely and outlandishly powerful. The only trouble is - its SOOOO powerful (and complicated), nobody even uses it. I finally contacted the company to ask if there were any training videos on it - and they (literally) told me that virtually nobody writes their own report definitions. "Most of their customers hire consultants to do that," they said. When I finally DID succeed in writing a couple that worked, they seemed somewhat surprised. Lots of little things just didn't seem to make sense. For example, even -- if I was logged in, and two hours pass, it logs me out, providing the log-in credentials to log back in again - which is fairly common. But if one tries to put in credentials on that page and log back in, it says, in tiny print on an otherwise-white screen upper left, "Forbidden." The one thing NOT to do to a customer who has just paid $4500 for a year's worth of use of a software platform is log him out - and when he tries to use the log-in page to log back in again, tell him it's forbidden. Pros Salsa Engage is a new product. If they had built a CRM from the ground up, incorporating Salsa CRM components, I have a hunch it would have been better. Salsa Engage, for its part, allows one to do online forms, email groups (in a matter of speaking), and some social media integration. (But wow - they didn't.) It will indeed do those automated sequence emails (though not dependably; and strangely, when I informed their customer service that the 'drip' sequence wasn't always working, they literally said, "Yes, if Cons For the CRM side (Salsa CRM), they just bought an off-the-shelf product from another vendor. (DonorPro.) It's a dated interface. (Like - 1965 maybe?) (I jest. But not by much.) Then they tried to figure out a way to cobble it together with their \[better\] efforts in Salsa Engage. The trouble is, if a person doesn't buy access to Salsa CRM, there really is ZERO CRM. For example, one can generate a group email, of sorts, from directly in Salsa Engage. But there's really no way to jot down a mailing address with a phone number in Salsa Engage, solely. (It only accepts contacts with emails.) The whole thing seemd Kludgy, actually. Reason for choosing Bonterra Network for Good One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again. Review Source CS Cindy S. Administrative Director Sports Used the software for: 2+ years ### "Worthy of your consideration" August 24, 2021 5.0 Network for Good was very responsive when we needed help customizing their product. They were also open to our requests and suggestions for improvements. We were satisfied with the integration process. We felt it occurred in a timely manner. Pros As a smaller nonprofit we appreciate Network for Good's user-friendly design. You can get your staff and volunteers up-to-speed quickly using this software. Reports are easy to customize and the dashboard gives you a quick view of your organization's current donation status. The Peer-to-Peer fundraising feature allows us to create an event that helps us raise over $200,000 annually. Cons One improvement we would like to see is the ability for more complex reporting. Reason for choosing Bonterra Network for Good Simplicity. It had most of the features we wanted without the complexity of a more robust product. This was critical since we have a one-person development department and often use interns for data entry. Review Source KA Kierstin A. Donor Relations Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Good value, great functionality" July 14, 2022 5.0 I am very satisfied with the product so far. My team sees the value in it and we are able to justify the cost even as a small non-profit because of the value it provides us as a donation platform and advanced CRM. Pros I love the ability to send videos to a donor by recording and personalizing the message all within the platform. I had spent a lot of time in the past trying to find a third party to host these features and could not find anything as simple or integrated as this. The custom reports and groups are very easy to create and help to organize our data well. The user experience is great -- it was much easier to learn and then to teach my team than other softwares like SalesForce. I like that the appearance is simple and clean. We really appreciated the assistance with data migration from our old software. Cons I wish that for the price it included a dedicated support representative instead of the ticketing system they have in place. The response time is usually good but I prefer being able to ask someone for help that I already have a relationship with. I also wish there was a bit more technical help -- like a 30 minute one-on-one live virtual tutorial -- with onboarding items like mapping with Quickbooks or setting up the email domains. We are a small team and none of us are trained in IT support. Reading the help articles only helps so much. The last thing I will mention is that I receive a lot of automated emails from multiple people on their team and it becomes a bit overwhelming especially in the beginning of learning the new technology. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bonterra Network for Good They did not have some of the technology built out that NFG has. However, they are close behind. Weeks after we signed a contract with NFG, Hubspot released much of the functionality we were looking for. Switched from [GivingFuel](https://www.capterra.com/p/128635/GivingFuel/) We had almost no CRM functionality and needed to upgrade our systems as our company grew. The old way of doing things manually and individually was not okay anymore. Year-end reporting was a beast and there was no integration with Quickbooks. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.